1997 FORD AEROSTAR Owners Manual

299 [CS54600(ALL)03/96]
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4.0L engine compartment service points
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300
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Your Vehicle Identification
Number (VIN)
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[CS55100(ALL)04/96]
You should include your Vehicle Identification
Number (VIN) any time you write to Ford
Motor Company about your vehicle.
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[CS55200(ALL)03/96]
The Vehicle Identification Number is attached to
your vehicle in the following places:
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on the metal tag attached to the top of the
instrument panel on the driver's side Ð you
can see the tag by looking through the
windshield from outside your vehicle.
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Vehicle Identification Number (VIN/Serial Number)
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on the Safety Compliance Certification Label
Ðthis label is attached to the left front door
lock facing or the door latch post pillar. It is
required by the National Highway Traffic
Safety Administration and is made of special
material. If someone tampers with it, it will
be destroyed and/or a destruction pattern
will appear.
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[CS55600(ALL)01/96]
The label contains the name of the manufacturer,
the month and year of manufacture, the
certification statement and the Vehicle
Identification Number. The label also contains
Gross Vehicle Weight Rating and Gross Axle
Weight Ratings, wheel and tire data and
information codes for additional vehicle data.
For further information about the Safety
Compliance Certification Label and the
information contained on it, refer to the Index.
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301
Reporting Safety Defects
(U.S. Only)
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Reporting Safety Defects
(U.S. Only)
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If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford Motor
Company.
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If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your dealer, or Ford
Motor Company.
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[RD06380(ALL)02/96]
To contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1-800-424-9393 (or
366-0123 in the Washington, D.C. area) or write
to: NHTSA, U.S. Department of Transportation,
400 Seventh Street, Washington D.C. 20590. You
can also obtain other information about motor
vehicle safety from the Hotline.
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303
Customer Assistance
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Roadside Assistance
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Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
who put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3 years or
36,000 miles (60,000 km), whichever comes first.
To purchase Roadside Assistance coverages
beyond this period (available through Ford Auto
Club in the United States or Ford and
Lincoln-Mercury dealers in Canada), contact
your Ford or Lincoln-Mercury dealer. Additional
Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
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Roadside Assistance will cover the following:
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Mount your spare if you have a flat tire.
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Jump-start your battery if it is dead.
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Unlock your vehicle if you are locked out.
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Bring you fuel if you run out.
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Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
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304
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How to use Roadside Assistance
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Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
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[HS00255(ALL)04/95]
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
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Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
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If You Have a Service Problem
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Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
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Service/Maintenance Concerns (U.S. or
Canada)
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Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
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If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership, or if you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
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305
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If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
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If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
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To process your request, the Ford Customer
Assistance Center needs the following
information:
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your telephone number (both business and
home)
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the name of the dealer and the city where the
dealership is located
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the year and make of your vehicle
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the date purchased
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the current mileage on your vehicle
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your Vehicle Identification Number (VIN)
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306
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If you still have a complaint involving a
warranty dispute, you may wish to contact the
Dispute Settlement Board (U.S. only) or the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP) in Canada.
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A warranty dispute must be submitted to the
Dispute Settlement Board before taking action
under the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by
certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are
independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
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The Dispute Settlement Board
(U.S. Only)
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The Dispute Settlement Board is:
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an independent, third-party arbitration
program for warranty disputes
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available free to owners and lessees of
qualifying Ford Motor Company vehicles
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[HS03900(ALL)05/96]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this service without notice and
without incurring obligations.
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What Kinds of Cases Does the Board
Review?
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The Board reviews all warranty performance
complaints on Ford, Mercury and Lincoln cars
and Ford and Mercury light trucks under the
new vehicle limited warranty that have not been
resolved by either a dealer or Ford Motor
Company, except those involving:
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307
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a non-Ford product
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a non-Ford dealership
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a vehicle sales transaction
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request for reimbursement of consequential
expenses. Expenses incidental to the warranty
complaint being reviewed are eligible for
consideration.
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items not covered by the new vehicle limited
warranty
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items covered by a service contract
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alleged liability claims
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property damage where the damage is
significant when compared to the economic
loss alleged under the warranty dispute
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cases currently in litigation
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vehicles not used primarily for family,
personal, or household purposes (except in
states where the Dispute Settlement Board is
required to review commercial vehicles)
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[HS05200(ALL)05/96]
Complaints involving vehicles in which
applicable new vehicle limited warranties have
expired at receipt of your application are not
eligible. Eligibility may differ according to state
law. For example, see the unique brochures for
California and Wisconsin purchasers/lessees.
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How Does the Board Work?
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The Board consists of:
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three consumer representatives
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a Ford or Lincoln/Mercury dealer
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Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
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Update:Thu Jun 6 14:45:58 1996