1993 CHEVROLET S10 Owners Manual

Downloaded from www.Manualslib.com manuals search engine When contacting Chevrolet, please remember that your concern wil\
l likely be resolved in the dealership, using the dealership's facilities, e\
quipment and
personnel. That is why we suggest you follow Step One first
if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist owners who have hearing difficulties, Chevrolet has installed special
TDD (Telecommunications Devices for the Deaf) equipment at its\
Customer Assistance Center. Any hearing or speech impaired customer who \
has access
to a TDD or conventional teletypewriter (TTY) can communicate \
with Chevrolet by dialing:
In the United States
..................................................................... 1 -800-TDD-CHEV
In Canada
........................................................................\
.................. 1-800-263-3830
GM Participation in Better Business
Bureau Mediation/Arbitration Program"
*This program may not be available in all states, depending on state law.
Canadian owners refer to your warranty booklet.
General Motors reserves the right to change eligibility limitations. and/or to
discontinue its participation in this program.
Our experience has shown that the Customer Satisfaction Procedur\
e
described earlier in this section has been very successful in achieving
customer satisfaction. However,
if you have not been substantially satisfied,
Chevrolet wants you to be aware of GM's voluntary participation in a no-charge mediationlarbitration program called BBB AUTO LINE. This program
is administered by the Council of Better Business Bureaus through local
Better Business Bureaus. The program can resolve individual disp\
utes
involving vehicle repairs and the interpretation of your New Vehicle Limited
Warranty.
We prefer that you not resort to BBB AUTO LINE until after a final decision
is made under the Customer Satisfaction Procedure. However, you \
may file a
claim at any time by contacting your local Better Business Bur\
eau (BBB) at
the following toll-free number: 1-800-955-5100. For further information about
filing a claim, you may
also write to: BBB AUTO HOTLINE, Council of Better
Business Bureaus, 4200 Wilson Boulevard, Suite
800, Arlington, Virginia
22203.
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Downloaded from www.Manualslib.com manuals search engine Customer Assistance lnformation
In order to file a claim, you will have to provide your name and address, the
vehicle identification number (VIN) of your vehicle, and a statement of the
nature of your complaint.
BBB staff may try to help resolve your dispute
through mediation. If mediation is not successful, or
if you do not wish to
participate in mediation, eligible customers may present their case
to an
impartial third-party arbitrator at an informal hearing. The arbitrator will render
a decision in your case, which you may accept or reject. If you accept a
valid arbitrator decision, GM will be bound by that decision. The entire dispute
settlement process should ordinarily take about
40 days from the time you file
your complaint to the time a decision is rendered (or
47 days if you did not
first contact your dealer or Chevrolet).
We encourage you
to use this program before or instead of resorting to the
courts. We believe it offers advantages over courts in most jurisdictions
because it is fast, free of charge, and informal (lawyers are not usually
present, although you may retain one at your expense
if you choose).
Arbitrators make decisions based on the principals of fairness and equity, and
are not required
to duplicate the functions of courts by strictly applying state
or federal law. If you wish to go
to court, however, we do not require that
you first file a claim with
BBB AUTO LINE* unless state law provides
otherwise. Whatever your preference may be, remember that
if you are
unhappy with the results of
BBB AUTO LINE, you can still go to court
because an arbitrator's decision is binding on GM but not on you, unless you
accept it.
Eligibility is limited by vehicle age/mileage, and other factors. For further
information concerning the program, call the
BBB at 1-800-955-5100. You may
also call the Chevrolet Customer Assistance Center.
*Some states may require that you file a claim with
BBB AUTO LINE before
resorting
to state-operated procedures (including court).
Reporting Safety Defects to the United
States Government
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the Nation\
al
Highway Traffic Safety Administration (NHTSA), in addition to \
notifying General
Motors.
If NHTSA receives similar complaints, it may open an investigation, and if it
finds that a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved in i\
ndividual
problems between you, your dealer, or General
Motors.
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Downloaded from www.Manualslib.com manuals search engine To contact NHTSA, you may either call the Auto Safety Hotline tol\
l-free at
1-800-424-9393 (or 366-0123 in the Washington,
DC area) or write to:
NHTSA,
US. Department of Transportation, Washington, D.C. 20590. You can
also obtain other information about motor vehicle safety from t\
he Hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle has a \
safety defect,
you should immediately notify Transport Canada, in addition to notifying
General Motors of Canada Limited. You may write to: Transport Canada at
Box 8880, Ottawa, Ontario K1G 3J2.
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in a situation like this,
we certainly hope you’ll notify
us. Please call us at 1-800-222-1020, or write:
Chevrolet Motor Division, Customer Assistance Center, Post Office\
Box 7047,
Troy, Michigan 48007-7047. In Canada, please call us at 1-800-263-3777
(English) or 1-800-263-7854 (French). Or, write: General Motors
of Canada
Limited, Customer Assistance Center, 1908 Colonel Sam Drive, Osh\
awa,
Ontario L1H 8P7.
Chevrolet/Geo Roadside Assistance
To enhance Chevrolet’s strong commitment to customer satisfaction,\
Chevrolet
is excited to announce the establishment of the ChevroletlGeo Roadside
Assistance Center.
As the owner of a 1993 ChevroletlGeo, membership in
Roadside Assistance is free.
Roadside Assistance is available 24 hours a day, 365 days a year, by calling
1-800-CHEV USA (1-800-243-8872). This toll-free number will pro\
vide you
over-the-phone roadside assistance with minor mechanical problems.\
If your
problem cannot be resolved over the phone, our advisors have a\
ccess to a
nationwide network of dealer recommended service providers. The following
services are available:
Towing
Locksmith
Tire repair
Glass replacement
* Rental car or taxi
Additional services as necessary
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Downloaded from www.Manualslib.com manuals search engine Customer Assistance lnformation
The Roadside Assistance Center uses companies that will provide \
you with
quality and priority service. When roadside services are require\
d, our advisors
will explain any payment obligations that may be incurred for \
utilizing outside
services.
For prompt assistance when calling, please have the following availa\
ble to
give the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be reached
Description of problem
Please refer to the Roadside Assistance brochure inside your po\
rtfolio for full
program details.
In Canada, call 1-800-268-6800 for details on Roadside Assistance.
Service Publications
Information on how to obtain Product Service Publications, Subscriptions and
Indexes as described below is applicable only in the fifty
U.S. states (and the
District of Columbia) and only for light trucks with GWVR les\
s than 10,000
pounds
(4536 kg).
In Canada, information pertaining
to Product Service Bulletins and Indexes
can be obtained by writing to: General Motors of Canada Limited, Service
Publications Department, 1908 Colonel Sam
Dr., Oshawa, Ontario L1 H 8P7.
Chevrolet regularly sends its dealers useful service bulletins a\
bout Chevrolet products. Chevrolet monitors product performance in the field. We then
prepare bulletins for servicing our products better. Now, you can get these
bulletins too.
Bulletins cover various subjects. Some pertain to the proper use and care of
your vehicle. Some describe costly repairs. Others describe inex\
pensive repairs which,
if done on time with the latest parts, may avoid future costly
repairs. Some bulletins tell a technician how to repair a new
or unexpected
condition. Others describe a quicker way
to fix your vehicle. They can help a
technician service your vehicle better.
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Downloaded from www.Manualslib.com manuals search engine Most bulletins apply to conditions affecting a small number of cars or trucks.
Your Chevrolet dealer or a qualified technician may have to determine
if a
specific bulletin applies
to your vehicle.
You can subscribe to all Chevrolet bulletins by calling Helm, Inc. at
1-800-782-4356. This way you’ll get them as they come out.
Individual PSP’s
If you don’t want to buy all the PSP’s issued by Chevrolet for all car and
truck models in the model year, you can buy individual PSP’s, such as those\

which may pertain
to a particular model. To do this, you will first need to see
our index of PSP’s. It provides a variety of information. Here’s what you’ll find
in the index and how you can get one:
What You’ll Find in the Index:
A list of all PSP’s published by Chevrolet in a model year (1 989 or
later). PSP’s covering all models of Chevrolet cars or light trucks less
than
10,000 pounds (4536 kg) GVWR are listed in the same index.
Ordering information so you can buy the specific PSP’s you may want.
Price information for the PSP’s you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSP’s which could potentially
apply
to the most recent Chevrolet models will be listed in the most recent
publication for that model year. This means you may want to wait until the
end of the model year before ordering an index,
if you are interested in
buying PSP’s pertaining to a current model year truck.
Some PSP’s pertaining to a particular model’ year vehicle may be published in
later years, and these would be listed
in the later year’s index. When you
order an index for a model year that is not over yet, we’ll send you the most
recently published issue. Check the ordering form for indexes f\
or earlier model
years.
Cut out the ordering form,
fill it out, and mail it in. We Will. then see to it that
an index is mailed to you. There is no charge for indexes for the 1989-19\
93
model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscr\
iption, just
call toll-free and we’ll be happy to send you one. Automated recording
equipment will take your name and mailing address. The number to call
is
1-800-551 -41 23.
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Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Copies at Participating Dealers
Copies of Indexes and individual PSP’s are at your participa\
ting Chevrolet
dealer. You can ask to see them.
A VERY IMPORTANT REMINDER: These PSP’s are meant for technicians.
They are not meant for the “do-it-yourselfer.” Technicians \
have the equipment,
tools, safety instructions, and know-how
to do a job quickly and safely.
Chevrolet reserves the right to change these procedures without notice.
Service Publications
You can get these Product Service Publications by using the order form at
the end of this section. You can also get Service Manuals and Owner
Publications.
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