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EV Charging - trOUBlEShOOting
EV Charging Troubleshooting - Steps to Consider
If the vehicle fails to charge after being plugged in to a charging station or if plugged in
when using the portable charger, check the following:
1. Verify the charge mode is set to immediate. (i.e. confirm that scheduled charging is turned OFF)
2. Check the operation status of the charging station or the portable charger.
3. Check to see if there are any warning messages in the LCD cluster. Refer to “LCD Display Messages” in this section.
4. If there is an error message on the charging station display screen, there may be
a problem with the charging station. Try to charge the vehicle with a different
charging station.
5. If the vehicle fails to charge with different charging station equipment, there may be a problem with the vehicle. Contact an authorized HYUNDAI dealer for inspection.
6. If charging fails and the service warning light (
) is lit in the cluster,
Contact an authorized HYUNDAI dealer.
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driVing and operaTing inFormaTion
How to Start the Vehicle
1. Holding the smart key, sit in the driver’s seat.
2. Fasten the seat belt before starting the vehicle.
3. Make sure to engage the parking brake.
4. Turn OFF all electrical devices.
5. Make sure to depress and hold the brake pedal.
6. While depressing the brake pedal, shift to P (Park).
7. Depress and hold the brake pedal
while pressing the Start/Stop button.
8. When the “
” indicator is ON, you
can drive the vehicle. When the “
” indicator is OFF, you
cannot drive the vehicle. Start the
vehicle again.
9. Depress and hold the brake pedal and
shift to the desired position.
Information
While the charging cable is connected, the
gear cannot be shift from P (Park) to any
other gear for safety reasons.
10. Release the parking brake and slowly release the brake pedal. Check if the
vehicle slowly moves forward, then
depress the accelerator pedal.
How to Stop the Vehicle
1. Hold down the brake pedal while the
vehicle is parked.
2. While depressing the brake pedal, shift to P (Park).
3. While depressing the brake pedal, engage the parking brake.
4. While depressing the brake pedal,
press the Start/Stop button and turn
off the vehicle.
5. Check if the “
” indicator is turned
OFF on the instrument cluster. When the “
” indicator is ON and
the gear is in a position other than
P (Park), the driver can accidently
depress the accelerator pedal, causing
the vehicle to move unexpectedly.
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Virtual Engine Sound System
The Virtual Engine Sound System
generates engine sound for pedestrians
to hear vehicle sound because there is
no sound while the Electric Vehicle (EV)
is operating. • If the vehicle is in the ready (
)
mode and the gear is not in P (Park),
the VESS will be operated.
• When the gear is shifted to R
(Reverse), an additional warning
sound will be heard.
CAUTION
• The vehicle is much quieter while
driving than a conventional gasoline-
powered vehicle. Be aware of your
surroundings and always drive safely.
• After you park the vehicle or while
you are waiting at a traffic light,
check whether there are children or
obstacles around the vehicle.
• Check if there is something behind
the vehicle when driving in reverse.
Pedestrians may not hear the sound
of the vehicle.
Distance to Empty
OOSEV040486L
The location of where the vehicle range
is displayed is different depending on
which drive mode is active.
For more details, refer to “Drive Mode
System” in chapter 5.
When destination is not set • On average, a vehicle can drive
about 400 km (250 miles). Under
certain circumstances where the air
conditioner/heater is ON, the range
is affected, resulting in a possible
distance range from 335~500 km
(210~310 miles). When using the
heater during cold weather or driving
at high speed, the high voltage battery
consumes a lot more electricity. This
may reduce the range significantly.
• After “---” has been displayed,
the vehicle can drive an additional
3~8 km (2~5 miles) depending on
driving speed, heater/air conditioner,
weather, driving style, and other
factors.
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•
The range that is displayed on the
instrument cluster after completing
a recharge may vary significantly
depending on previous driving
patterns.
When the previous driving patterns
include aggressive or high speed
driving (e.g. predominantly highway
miles, etc.), the estimated range on
the next full charge will be lower than normal.
When the previous driving patterns
are predominantly mild or economical
(e.g. city driving), the estimated
range on the next full charge will be
increased.
• Calculated range may depend on
many factors such as the charge
amount of the high voltage battery,
weather, temperature, durability of
the battery, geographical features,
and driving style.
• Natural degradation may occur with
the high voltage battery depending
on the number of years the vehicle
is used. This may reduce the vehicle
range.
Navigation - When a Destination is
Set
When a destination is set using the
vehicle navigation system (if equipped),
the vehicle range may change. The
vehicle range is recalculated using the
destination route information. While
driving, the range may vary based on
traffic conditions, driving pattern and
vehicle settings, etc.
Tips for Improving Range When
Using the Climate Control
System
• Operating the climate control system
consumes electrical energy from
the EV battery. Continuous use may
reduce the vehicle range.
When using the climate control
system, it is recommended to set
the control to 22°C (72°F) AUTO. The
climate control system has been
optimized to operate at this setting for
maximum comfort and efficiency.
• When possible, use the DRIVER ONLY
feature on the climate control system.
This will discontinue airflow to the
passenger side and reduces climate
control power consumption.
Tips for Improving Range While Driving
• Depress and hold the accelerator
pedal to maintain speed and drive
economically.
• Gradually depress and release the
accelerator pedal when accelerating
or decelerating.
• Always maintain specified tire
pressures.
• Do not use unnecessary electrical
components while driving.
• Do not load unnecessary items in the
vehicle.
• Do not mount parts that may increase
air resistance.
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Power/Charge Gauge
OOSEV040474L
The Power/Charge Gauge shows the
energy consumption rate of the vehicle
and the charge/discharge status of the
regenerative brakes. • POWER :
This portion of the gauge indicates the
amount of electrical power supplied to
the EV motor while driving. • CHARGE :
This portion of the gauge indicates the
amount of charging to the EV battery
when regenerative braking is applied.
State of charge (SOC) gauge for
high voltage battery
OOSEV040495L
• The SOC gauge shows the charging
status of the high voltage battery.
• “L (Low)” position on the indicator
indicates that there is not enough
energy in the high voltage battery.
“(High)” position indicates that the
driving battery is fully charged.
• When driving your vehicle for long
distances on the highway or in rural
areas, make sure to check that the
State of Charge (SOC) is sufficient to
get to your destination and make sure
to map out useable charging locations
along your route.
When there are 2 gauge bars (near the “L
(Low)” on the SOC gauge, the warning
light (
) turns ON to alert you of the
battery level.
When the warning light (
) turns
ON, the vehicle can drive an additional
20~30 km (12~18 miles) depending on
the driving speed, heater/air conditioner,
weather, driving style, and other factors.
Charging is required.
NOTICE
When there are 1-2 gauge bars left for
the high voltage battery, the vehicle
speed is limited and then eventually the
vehicle will turn OFF. Charge the vehicle
immediately.
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Warning and Indicator Lights
(related to electric vehicle)
Ready indicator
This indicator illuminates:
When the vehicle is ready to be driven. - ON : Normal driving is possible.
- OFF : Normal driving is not possible, or a problem has occurred.
- Blinking : Emergency driving.
When the ready indicator goes OFF
or blinks, there is a problem with the
system. In this case, have your vehicle
inspected by an authorized HYUNDAI
dealer.
Service Warning Light
This warning light illuminates:
• When the Start/Stop button is in the ON position.
- It illuminates for approximately 3 seconds and then goes off.
• When there is a problem with related
parts of the electric vehicle control
system, such as sensors, etc.
When the warning light illuminates while
driving, or does not go OFF after starting
the vehicle, have your vehicle inspected
by an authorized HYUNDAI dealer.
Power Down Warning Light
This warning light illuminates :
When the power output from the vehicle
is limited. The vehicle is in fail-safe mode.
Power from the vehicle is limited due to
one of the following reasons: - The state of charge (SOC) of the high voltage battery is very low. Typically
the Power Down Warning Light will
turn ON when the SOC is below 3%.
- The temperature of the EV drive motor or the high voltage battery is either
too high (overheating) or too low
(freezing)
- There is a problem with either the cooling system or a vehicle system
warning has occurred that may
interrupt normal driving
NOTICE
• Do not accelerate or start the vehicle
suddenly when the power down
warning light is ON.
• When the high voltage battery level
is low, the power down warning
illuminates and the power output
from the vehicle is limited. Charge
the battery immediately since your
vehicle may not drive uphill or skid
on a slope with the warning light ON.
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Charging Indicator Light
(red)
This warning light illuminates:
•
When charging the high voltage
battery.
High Voltage Battery Level
Warning Light
This warning light illuminates:
• When the high voltage battery level
is low.
• When the warning light turns ON,
charge the battery immediately.
Regenerative Brake Warning
Light
(yellow)
This warning light illuminates :
When the regenerative brake does not
operate and the brake does not perform
well. This causes the Brake Warning
light (red) and Regenerative Brake
Warning Light (yellow) to illuminate
simultaneously.
In this case, drive safely and have your
vehicle inspected by an authorized
HYUNDAI dealer.
The operation of the brake pedal may
be more difficult than normal and the
braking distance may increase.
LCD display messages
Shift to P to start charging/
Shift to P to charge
Type A Type B
OOSEV040497LOOSEV040497E
This message is displayed if you connect
the charging cable without the gear in
the P (Park) position.
Shift to P (Park) before connecting the
charging cable.
Remaining time
AC charge DC charge
OOSEV040133LOOSEV040489L
This message is displayed to notify the
remaining time to charge the battery to
the selected target battery charge level.
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Unplug vehicle to start
OOSEV040498L
This message is displayed when you
start the vehicle without unplugging the
charging cable. Unplug the charging
cable, and then turn on the vehicle.
Type A Type B
OOSEV040499LOOSEV040499E
This message is displayed when you
attempt to shift the vehicle out of P
(Park) with the charging door open. You
must close the charging door before
driving the vehicle. Charging Stopped. Check the AC/DC
charger/Charging stopped. Please
check the AC/DC charger
AC charge • Type A
DC charge • Type A
OOSEV040500EOOSEV040501E
• Type B • Type B
OOSEV040500LOOSEV040501L
• This warning message is displayed
when charging is stopped for the
reasons below:
- There is a problem with the external AC charger or DC charger
- The external AC charger stopped charging
- The charging cable is damaged
If this warning message appears, check
if there is a problem with the charging
cable or connector, or if there is an error
message on the charging station display
screen.
If the same problem occurs when
charging the vehicle with a normally
operating AC charger or genuine
HYUNDAI portable charger, have your
vehicle inspected by an authorized
HYUNDAI dealer.