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Fig. 212 At the rear of the vehicle: rear view camera system in the Volkswagen badge or in the
number plate light (illustration).
The following overview contains recommendations for cleaning and care of individual vehicle
components ⇒ .
Windows, glass surfaces:
Remove wax residue, e.g. from care products, using the Volkswagen Genuine cleaning cloth -
000 096 166 A - or a suitable glass cleaner.
Use a hand brush to remove snow and ice. If you use a plastic scraper, move it in one direction only.
Use the Volkswagen Genuine de-icing agent (- 000 096 322 -) to remove ice.
Wiper blades:⇒ Wiper blades .
Paint:
Always treat surfaces carefully in order to prevent damage to the paint coat. Use a clean, soft cloth
and a mild soap solution1) or cleaning clay to remove any light dirt immediately, e.g. deposits, insect
residue, or cosmetics.
Repair minor paint damage with a touch-up pen. Refer to the vehicle data sticker for the paint code
⇒ Technical data . Consult a qualified workshop in the event of damage to surfaces with matt paint.
n deposits with a soap solution. Then remove any deposits with
cleaning clay.
Volkswagen Genuine hard wax (- 000 096 317 -).
cleaning to remove dirt and dust.
Plenum chamber, engine compartment:
Remove leaves and other loose objects with a vacuum cleaner or by hand ⇒ Fig. 211 ⇒ . Cleaning
of the engine compartment should always be performed by a qualified workshop ⇒ .
Water that has entered the plenum chamber via a manual process (e.g. from a high-pressure
cleaner) can cause considerable damage to the vehicle.
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Sensors, camera lenses:
clean the area in front of the sensors or camera with a soft cloth and solvent-free cleaning agent.
Observe the installation locations ⇒ Vehicle overviews .
camera lens.
Clean sensitive surfaces on the rain/light sensor and the camera window on the windscreen in the
same way as windows and glass surfaces (depending on vehicle equipment).
Remove snow with a hand brush. Do not use warm or hot water. Use the Volkswagen Genuine de-
icing agent (- 000 096 322 -) to remove ice.
Decorative films, protective films:
Remove soiling as for paint. Always use Volkswagen Genuine plastic cleaner (- 000 096 314 -) for
matt decorative films.
Treat the vehicle with liquid hard wax every three months after washing and removing dust. Use
only clean, soft microfibre cloths to apply it. Do not use hot wax, even in car washes.
Trim parts, trim strips, exhaust pipes made of chrome, aluminium or stainless steel:
Clean only using a clean, soft cloth and a mild soap solution2) in a dust-free environment.
Chrome parts can be protected using Volkswagen Genuine hard wax (- 000 096 317 -).
Anodised surfaces: do not use chrome cleaning products.
Headlights, tail light clusters:
Use a soft sponge soaked with a mild soap solution2). Do not use any cleaning agents that contain
alcohol or solvents.
nium care product (-
000 096 319 D -).
Wheels:
Remove dirt and gritting salt deposits with plenty of water.
Alloy wheels: treat dirty aluminium wheels with Volkswagen Genuine wheel rim cleaner (-
000 096 304 -). Volkswagen recommends treating the wheel rims with Volkswagen Genuine hard
wax (- 000 096 317 -) every three months.
-up pen. Go to a qualified
workshop if necessary.
- 000 096 304 -).
Door lock cylinders:
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Volkswagen recommends using Volkswagen Genuine de-icing agent (- 000 096 322 -) for de-icing. Do
not use door lock de-icer containing grease solvents.
WARNING
The engine compartment of any motor vehicle is a hazardous area. All work in the engine
compartment carries the risk of injury, scalding, accidents and fire.
and safety precautions ⇒ Safety notes for working in the engine compartment .
NOTICE
Incorrect cleaning and care can cause vehicle damage.
tools.
NOTICE
The drainage channels for the plenum chamber may get blocked by leaves and dirt. Water that does
not drain away could get into the vehicle interior.
The durability and colourfastness of decorative and protective films can be affected by
environmental influences such as direct sunlight, moisture, air pollution, stone impact etc.
Decorative films may show signs of use or ageing after about one to three years, protective films
after about two to three years. In very hot climates, decorative films may start to fade within a year
and protective films within two years.
1) null
2) Mild soap solution: a maximum of two tablespoons neutral soap diluted in one litre of water.
Vehicle interior care and cleaning
The following overview contains recommendations for cleaning and care of individual vehicle
components ⇒ .
Windows:
Clean with a glass cleaning agent and then wipe dry using a clean chamois cloth or a lint-free cloth.
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Textiles, microfibre cloth, leatherette:
Remove any dirt with Volkswagen Genuine interior cleaning agent (- 000 096 301 -). Never treat
materials with leather care agents, solvents, wax polish, shoe cream, stain removers or similar
substances.
icles adhering to surfaces: remove with a vacuum cleaner on a regular basis so that the
material is not permanently damaged by abrasion.
- 000 096 301 -). Dab off
dissolved grease and colour particles with an absorbent cloth and then treat with water if necessary.
-
000 096 301 -) and use a mild soap solution1) if necessary.
Natural leather:
Remove fresh soiling with a cotton cloth and mild soap solution1). Do not allow fluids to seep into
the seams.
Treat any dried stains with Volkswagen Genuine leather cleaner (- 000 096 323 -).
Regularly and each time after having finished cleaning, apply care cream with light protection and
impregnating properties. Use a special coloured leather cream if necessary. If the vehicle is parked
outdoors for long periods, you should cover the leather to protect it from direct sunlight.
Never treat leather with solvents, wax polish, shoe cream, stain removers or similar.
-based soiling, e.g. oil: remove fresh stains with an absorbent cloth.
leather cleaner (- 000 096 323 -).
Plastic parts:
Use a soft, moist cloth.
If stubborn soiling cannot be removed with mild soap solution1), use a solvent-free plastic cleaning
agent if necessary, e.g. Volkswagen Genuine plastic cleaner (- 000 096 314 -).
Trim parts, trim strips made of chrome, aluminium or stainless steel:
Clean using a clean, soft cloth and a mild soap solution1) in a dust-free environment.
Anodised surfaces: do not use chrome cleaning products.
Controls:
Remove coarse dirt and other dirt that is difficult to reach using a soft brush. Then use a clean, soft
cloth and a mild soap solution1). Do not allow liquids to enter the controls.
Displays:
Use a Volkswagen Genuine cleaning cloth (- 000 096 166 A -) with a little water, a suitable glass
cleaner or LCD cleaner. Do not clean displays with a dry cloth.
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Rubber seals:
Clean with a soft, lint-free cloth and plenty of water. Treat with Volkswagen Genuine rubber care
agent (- 000 096 310 -) on a regular basis.
Seat belts:
Carefully pull the seat belt right out and leave it out ⇒ . Remove coarse dirt with a soft brush.
Clean the seat belt with a mild soap solution. Leave the belt fabric to dry completely and then allow
it to roll up.
Wooden trims:
Clean with a soft cloth and some mild soap solution1).
Cleaning upholstery fabrics
If clothing that is not sufficiently colour-fast, e.g. denim, leaves stains on the seat cushion, this is not
a defect in the cover fabric. The seat padding may contain components for the airbag system and
electrical connections. Seat padding that is damaged, incorrectly cleaned or treated, or that
becomes wet, may cause damage to the vehicle electrical system or cause a fault in the airbag
system ⇒ .
Depending on the equipment, seat cushions with seat heating feature electrical components and
connectors that may be damaged in the event of incorrect cleaning or treatment ⇒ . This can also
result in damage to other parts of the vehicle electrics.
-pressure cleaners, steam cleaners or cold spray.
n the seat heating to dry the seats.
WARNING
Incorrect cleaning can cause damage to the seat belts, the belt anchorages and the belt retractor.
belt buckles against the ingress of liquids and foreign bodies.
NOTICE
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Incorrect cleaning and care can cause vehicle damage.
nges etc. under any circumstances.
1) Mild soap solution: a maximum of two tablespoons neutral soap diluted in one litre of water.
Accessories, modifications, repairs and renewal of parts
Accessories and replacement parts
Volkswagen recommends that you seek advice from a Volkswagen dealership before purchasing
accessories, replacement parts or servicing materials, e.g. if the vehicle is to be retrofitted with
accessories or if parts need to be replaced. Volkswagen dealerships can recommend accessories,
replacement parts and service fluids suitable for your requirements. They can also provide
information regarding official regulations.
Volkswagen recommends that you use only approved Volkswagen accessories and Volkswagen
Genuine Parts®. These parts and accessories have been specially tested by Volkswagen for
suitability, reliability and safety. Volkswagen dealerships are also qualified to install them correctly.
Although the market is constantly scrutinised, Volkswagen cannot assume responsibility for the
reliability, safety and suitability of products Volkswagen has not approved. Volkswagen can
therefore assume no responsibility for these parts even if they have been approved by an official
testing agency or are covered by an official approval certificate.
Any retrofitted equipment which has a direct effect on the control of the vehicle must be approved
by Volkswagen for use in your vehicle and bear the e mark (the European Union's approval symbol).
These devices include cruise control systems or an electronically controlled suspension.
Any additional electrical components fitted that do not serve to control the vehicle itself must bear
the mark (manufacturer conformity declaration in the European Union). Such devices include
refrigerator boxes, computers and ventilator fans.
WARNING
Incorrectly performed repairs or modifications to your vehicle can impair the effectiveness of the
airbags and cause malfunctions, accidents and fatal injury.
re or position objects, e.g. telephone holders, in the deployment zone of the airbags
since these objects can cause serious or fatal injuries if the airbags are triggered.
Repairs and technical modifications
Repairs and technical modifications must always be carried out according to Volkswagen
specifications⇒ .
Unauthorised modifications to the electronic components or software in the vehicle may cause
malfunctions. As the electronic components are linked together in networks, these faults may
indirectly affect the operation of other systems. This can seriously impair safety, lead to excessive
wear of components, and also invalidate the type approval for the vehicle.
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The Volkswagen dealership cannot be held liable for any damage caused by technical modifications
and/or work performed incorrectly.
The Volkswagen dealership is not responsible for damage caused by technical modifications and/or
work performed incorrectly. Such damage is not covered by the Volkswagen guarantee.
Volkswagen recommends that all repairs and technical modifications be performed by an authorised
Volkswagen workshop using Volkswagen Genuine Parts®.
Volkswagen repair information
Volkswagen service information and official Volkswagen repair information can be purchased for a
fee.
Customers in Europe, Asia, Australia, Africa, Central and South America: please contact a
Volkswagen dealership or qualified workshop or register with the online portal erWin (electronic
repair and workshop information):
https://erwin.volkswagen.de
erWin is available in numerous languages.
Vehicles with special body equipment or add-on parts
The manufacturers of body equipment and add-on parts must ensure that the body equipment and
add-on parts (conversions) adhere to the applicable environmental laws and regulations, particularly
the EU directive 2000/53/EC concerning end-of-life vehicles and EU directive 2003/11/EC concerning
the restrictions on the marketing and use of certain dangerous substances and preparations.
The vehicle owner should keep all assembly documentation for these conversions, and pass it on to
the disassembly company upon vehicle handover if the vehicle is scrapped. This is designed to
facilitate environmentally friendly disposal for all vehicles, including converted vehicles.
Windscreen repairs
To function properly, some items of equipment require an electrical or electronic module, which is
located on the inside of the windscreen near the interior mirror. If the windscreen has been
damaged in the viewing field of the electrical or electronic module, e.g. by stone impact, the
windscreen must be replaced. Repairing the crack can lead to malfunctions or faults in the
equipment.
After changing the windscreen, the camera and sensors must be set up and calibrated by a qualified
workshop.
Impairment or damage to sensors and cameras
Incorrectly performed repairs, structural changes to the vehicle, e.g. lowering the suspension,
retrofitted add-on parts or changes to the trim can lead to sensors and cameras being displaced or
damaged. This can also be caused by collisions, e.g. when parking, or also even by minor damage,
e.g. stone impacts on the windscreen.
Failure to observe this point may impair important functions (driver assist systems) and damage the
vehicle.
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The area in front of and around the sensors and cameras must not be covered by stickers, additional
headlights, trim frames for number plates or similar.
Repairs and structural modifications should therefore be carried out only by a qualified workshop.
Volkswagen recommends using a Volkswagen dealership for this purpose.
-ups in the area around the sensors may impair the function of the
system in question.
vehicle only with the original Volkswagen badge.
Engine and transmission guard
An engine and transmission guard can reduce the risk of damage to the vehicle's underbody and
sump, for example when driving over kerbs, drive entrances or unsurfaced roads.
Volkswagen recommends that you have this equipment retrofitted by your Volkswagen dealership.
WARNING
Incorrectly performed repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the driver assist systems. This can result in accidents and severe
injuries.
WARNING
Unsuitable spare parts and accessories, incorrectly carried out work, modifications and repairs can
lead to damage to the vehicle and cause accidents and serious injuries.
Volkswagen Genuine Parts®. These parts and accessories have been specially tested by Volkswagen
for suitability, reliability and safety.
workshops have the necessary tools, diagnostic equipment, repair information and qualified
personnel.
cle that differ in their design or characteristics from the factory-fitted
parts.
since these objects can cause serious or fatal injuries if the airbags are triggered.
type.
Repairs and faults in the airbag system