2021 VOLKSWAGEN T-ROC remote control

Always keep the vehicle key, key ring with batteries, spare batteries, button cells and other batteries
that are larger than 20 mm out of the reach of children.
Call for medical help immediately you suspect that someone has swallowed a battery.

NOTICE
The vehicle key can be damaged if the button cell is not changed properly.
Unsuitable batteries can damage the vehicle key. Replace discharged batteries only with new
batteries of the same voltage rating, size and specification.
Make sure the polarity is correct when inserting the battery.

Dispose of discharged batteries in accordance with environmental regulations.
Synchronising the vehicle key
If you cannot lock or unlock the vehicle with the vehicle key, synchronise the vehicle key or replace
the button cell ⇒ Replacing the button cell .
Fold out the key bit.
Remove the cap on the driver door handle ⇒ Opening and closing the driver door manually .
Stand beside the vehicle.
Press the button on the vehicle key.
Unlock the vehicle using the key bit.
Fit the cap ⇒ Opening and closing the driver door manually .
The synchronisation process is complete.
Troubleshooting
Vehicle cannot be locked or unlocked
The remote control is subject to interference caused by obstacles, adverse weather conditions or
other transmitters operating in the same frequency range in the vicinity of the vehicle, e.g. mobile
devices.
OR: the central locking switches off briefly to protect it from overloading.
Close the driver door.
OR: synchronise the vehicle key ⇒ Synchronising the vehicle key .
Indicator lamp does not flash
If the indicator lamp in the vehicle key does not flash when a button is pressed, the button cell in the
vehicle key must be changed ⇒ Replacing the button cell .

Always ensure that all windows are free of ice, snow and mist to ensure good visibility.
Maximum heat output and the fastest possible defrosting of the windows are possible only when
the engine is running. Do not start your journey until you have good visibility.
To help ensure good visibility, make sure that you use the air conditioning system and the rear
window heating correctly.
Auxiliary heater and ventilation
Introduction
This chapter contains information on the followingsubjects:
⇒ Switching the auxiliary heater and ventilation on and off 
⇒ Programming the auxiliary heater and ventilation 
⇒ Remote control 
The auxiliary heater and ventilation system can be used to heat the vehicle interior in the winter and
ventilate it in the summer. It is able to clear ice, condensation and a thin layer of snow from the
windscreen. The auxiliary heater is supplied with fuel from the vehicle fuel tank and can be operated
when the vehicle is stationary with the ignition switched off. The auxiliary ventilation system is
powered by the 12-volt vehicle battery.
Auxiliary heater exhaust system
The emissions generated by the auxiliary heater are discharged via an exhaust pipe underneath the
vehicle. The exhaust pipe must not be blocked by snow, mud or other objects.

WARNING
Among other things, the emissions from the auxiliary heater contain carbon monoxide, which is an
odourless and colourless poisonous gas. Carbon monoxide can cause people to lose consciousness. It
can also cause death.
Never switch on the auxiliary heater when the vehicle is in unventilated or closed rooms nor let the
auxiliary heater run in unventilated or closed rooms.
Never program the auxiliary heater so that it is switched on and runs in unventilated or closed
rooms.

WARNING
Parts of the auxiliary heater exhaust system become very hot. This can cause fires.
Park the vehicle so that no part of the exhaust system can come into contact with any inflammable
material underneath the vehicle, e.g. dry grass.

NOTICE
Food, medicine and other items that are sensitive to heat or cold could be either damaged or
rendered useless by the air flowing out of the vents.
Never leave food, medicines or other temperature-sensitive objects in front of the vents.
Switching the auxiliary heater and ventilation on and off
First read and observe the introductoryinformation and safety warnings⇒Introduction 
The auxiliary heater can be operated only when the ignition is switched off. If the ignition is switched
on while the auxiliary heater is working, the auxiliary heater continues to run to provide additional
heat.
Switching on the auxiliary heater
Press the immediate heat button in the air conditioning block ⇒ Front controls .
OR: press the button on the remote control ⇒ Remote control .
OR: program the departure time ⇒ Programming the auxiliary heater and ventilation .
The auxiliary heater heats the vehicle interior to at least 22 ℃.
The auxiliary heater will not switch on if the 12-volt vehicle battery is low or the fuel tank is empty.
Switching off the auxiliary heater manually
Press the immediate heat button in the air conditioning block ⇒ Front controls .
OR: press the button on the remote control ⇒ Remote control .
OR: touch the function button on the Infotainment system ⇒ Programming the auxiliary heater
and ventilation .
Auxiliary heater switches off automatically
When the programmed departure time is reached, or after the programmed operating period has
elapsed ⇒ Programming the auxiliary heater and ventilation .
When the indicator lamp lights up (fuel gauge) ⇒ Fuel gauge .
If the charge level of the 12-volt vehicle battery is too low ⇒ 12-volt vehicle battery .
The auxiliary heater runs on for a short time after it has been switched off manually or automatically
so that the remaining fuel in the system can be burnt off.

When the vehicle is at a standstill, the auxiliary heater can be activated up to three times in
succession for the maximum operating duration.

Before programming, check that the date and time set in the vehicle are correct ⇒ Time .
Open the Auxiliary heater menu.
Touch the Set function button.
Select one of the memory locations for a Departure time.
Touch the Activate function button.
Manual air conditioning system: the programmed departure time determines the time at which
the auxiliary heater or ventilation should switch off. The point at which the heating or ventilation
process starts is determined depending on the programmed running time.
Climatronic: on the basis of the programmed departure time, the vehicle automatically
calculates the start time for heating or ventilation to the currently set temperature depending on
the outside temperature.
Press the Running time function button under Adjust in order to select the running time when the
auxiliary heater is switched on using the immediate heat button or remote control.
Checking programming
If a departure time has been activated, the LED in the immediate heat button will light up on the
Climatronic control panel for approximately 10 seconds after the ignition is switched off.

WARNING
Never program the auxiliary heating system so that is switched on and run in unventilated or
enclosed spaces. Among other things, the emissions from the auxiliary heater contain carbon
monoxide, which is an odourless and colourless poisonous gas. Carbon monoxide can cause people
to lose consciousness. It can also cause death.
Remote control

Fig. 93 Auxiliary heater: remote control (left) with battery compartment (right).
First read and observe the introductoryinformation and safety warnings⇒Introduction 

Switching the auxiliary heater on and off using the remote control
Switching on: press the button ⇒ Fig. 93 .
The auxiliary heater is switched on when the LED on the remote control is lit up green.
Switching off: press the button ⇒ Fig. 93 .
The auxiliary heater is switched off when the LED on the remote control is lit up red.
LED in the remote control
The LED ⇒ Fig. 93  ② provides feedback on various operating states when you press a button.
Lit up
greenThe auxiliary heater is switched on.redThe auxiliary heater is switched off.
Flashing irregularly
greenAuxiliary heater disabled: the fuel tank is nearly empty, the 12-volt vehicle battery voltage is
too low or a malfunction has occurred. Refuel and drive long enough to recharge the 12-volt vehicle
battery or visit a qualified workshop.
Flashing regularly
red or greenSwitch-on or switch-off signal has not been received. Move closer to the vehicle.
Lit up or flashing
orangeThe button cell (battery) in the remote control is weak. Replace the button cell.
Range
The remote control has a range of a few hundred metres when the button cell is fully charged.
Maintain a distanced of at least 2 metres between the remote control and the vehicle.
Avoid any obstacles between the remote control and the vehicle.
Hold the remote control with the aerial ⇒ Fig. 93  ① pointing vertically upwards.
Do not cover the aerial.
Adverse weather or a weak battery cell will significantly reduce the range.
Renewing the button cell in the remote control
The button cell in the remote control must be replaced if the indicator lamp does not light up.
Insert a suitable object, e.g. a screwdriver, in the recess on the side in the direction of the arrow
⇒ Fig. 93 .
Use the object to lever off the battery cover.
Slide the battery cover forwards slightly in the direction of the arrow.

Remove the battery cover.
Remove the button cell.
Insert a new button cell of the same type, paying attention to the correct polarity.
Insert the battery cover into the remote control housing.
Slide the battery cover in the opposite direction of the arrow ⇒ Fig. 93  until it clicks into place.

DANGER
Swallowing batteries with a diameter of 20 mm or other button cells can result in serious or even
fatal injuries within a very short period of time.
Always keep the remote control key, key ring with batteries, spare batteries, button cells and other
batteries that are larger than 20 mm out of the reach of children.
Call for medical help immediately you suspect that someone has swallowed a battery.

NOTICE
The remote control contains electronic components. For this reason, protect the remote control
from moisture, excessive vibration and direct sunlight.
Unsuitable batteries can damage the remote control. Replace discharged batteries only with new
batteries of the same voltage rating, size and specification.
Make sure the polarity is correct when inserting the battery.

Dispose of discharged batteries in accordance with environmental regulations.

The battery in the remote control may contain perchlorate. Observe the applicable legislation
regarding disposal.
Driving
Notes on driving
Pedals

absence of the ⇒ Fig. 144  symbol in the vehicle does not mean that the control unit is not
transmitting the current position or speed of the vehicle.
Personal data
Volkswagen collects, processes and uses the user's personal data in accordance with statutory
requirements. You can access the current data protection policy on the Volkswagen homepage.
Deactivating Car-Net services

Fig. 145 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently
deactivated.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
If you sell the vehicle or lend it for a longer period, inform the user about the deactivated services
and deactivated control unit.
If your vehicle is already equipped with the legally required emergency call function eCall, this
function will not be affected by the deactivation described here.
Temporary deactivation
If your vehicle is in a workshop, you may find that the service technicians have deactivated individual
or all services for the duration of the workshop visit. The services will be available again once the
work is complete. Please contact your workshop if necessary. Volkswagen Car-Net portfolios can be
deactivated manually in the Infotainment system. The services can then be run again when the
deactivation is cancelled in the Infotainment system. Deactivated services are marked with a
corresponding indication on the start page of the Car-Net portal.
Permanent deactivation
In order to permanently deactivate Car-Net functions in vehicles with the Security & Service or e-
Remote packages, the online connectivity unit must be deactivated by a qualified workshop at your
request.
Once the on-board connectivity unit has been deactivated, the workshop will attach a sticker
⇒ Fig. 145  to your vehicle (e.g. on the roof console). The sticker shows that neither the Volkswagen
emergency call service nor the automatic accident notification will work. All other e-Remote and
Security & Service services will also be deactivated.
Service impairment or interruption

items ⇒ Transporting items .
Information on EU Directive 2014/53/EU
Simplified EU declaration of conformity
Your vehicle is equipped with various radio systems. The manufacturers of these radio systems
declare that this equipment complies with Directive 2014/53/EU where required by law.
The complete text of the EU declaration of conformity is available at the following internet address:
www.volkswagen.com
/generalinfo

Manufacturers' addresses
All relevant components must bear the manufacturer's address in accordance with 2014/53/EU.
For components that, due to their size or nature, cannot be provided with a sticker, the respective
manufacturers' addresses as required by law are listed here:
Radio
equipm
ent
installe
d in the
vehicle
Manufacturers'
addresses
Vehicle
key
Hella KGaA Hueck
& Co.
Rixbecker Strasse
75
59552 Lippstadt
GERMANY
Marquardt GmbH
Schloss-Strasse 16
78604 Rietheim-
Weilheim
GERMANY
Continental
Automotive GmbH
Siemensstrasse 12
93055 Regensburg
GERMANY
Remote
control
Digades GmbH
Äussere