2021 MERCEDES-BENZ EQB SUV Owners Manual

Fo
rthis reason, thef ollowing can occur in isolated
cases, depending on thea ids used:
R Medical aids malfunctioning
R Adve rseh ealt he.ects
Obser vethen otes and warnings of them anufac-
turer of them edical aids; if in doubt, contact the
device manufacturer and/or your doctor .Ifthere
is continui nguncer tainty concerning thep ossibil-
ity of medical aids malfunctioning, Mercedes-
Benz AGrecommends using onl yfew electrical
ve hicle systems and/or main taining adistance
from thec omponents.
When chargin gthe high-voltag ebatter y,ke ep a
distance of at least an arm's lengt hbetwe en the
medical aid and thef ollowing components:
R thep owe rsuppl yequipment
This includes chargin gstations in thef ormofa
wa llbo xorap ublicchargin gpoint, fore xam-
ple.
R vehicle component scarrying liv evoltage
This includes thec hargin gcable and the
ch argin gcont rolb ox,for example. Onl
yhaver epair sand maintenance workinthe
area of thef ollowing components car ried out at a
qu ali/ed specialis tworks hop:
R vehicle component scarrying liv evoltage
R transmission aerials
R multimedi asystema nd sound system
If yo uh avea nyqueries or suggestions, consult a
qu ali/ed specialis tworks hop. Im Im
plie dw
plie dwarr
arranty
anty
* NO
NOTE
TEDamag etothevehicle arisin gfrom
violation of these operating inst ructions. Damag
etothevehicle can arise from violation
of these operating inst ructions.
This damag eisnotcoverede ither bythe
Mercedes-Benz implie dwarrant yorbyt he
Ne w‑ or Used- Vehicle Warrant y. #
Followt he inst ruction sinthese operat-
ing inst ruction sonp roper operation of
yo ur vehicle as well as on possible vehi-
cle damage. QR code f
QR code f
or r
or rescue card
escue card
QR codes ar eattached in thes ocket0 ap and on
th eo pposit eside on theB -pillar .Intheevent of
an accident, rescue service scan use theQRc ode
to quickl y/nd thea ppropriat erescue car dfor
yo ur vehicle. The cur rent rescue car dcontains the
most impor tant information about your vehicle in
ac ompact form ,e.g.t he routing of thee lectric
lines.
Fu rther informatio ncan be obtaine dathttps://
www.mercedes-benz.de/qr-code Dat Dat
ast
ast or
orage
age Dat
Dat
apr
apr ocessin gint
ocessin ginthe v
he vehicle
ehicle Electr
Electr
oniccontr
oni ccontr ol units
ol units
Elect ronic cont rolu nits ar e/tted in your vehicle.
Control units process dat awhich, fore xamp le,
th ey receiv efromv ehicles ensors,g enerat ethem-
sel vesore xchang ebetwe en themsel ves. Some
cont rolu nits ar erequired fort he saf eoperation of
yo ur vehicle, some assis tyou when driving, such
as driver assistance systems, while other senable
con venienc eorinfot ainment functions. 38
38
Gene
raln otes

The
following pr ovides youw ithg eneral informa-
tion rega rding dat aprocessing in thev ehicle.
Ad ditional information rega rding exactl ywhich
dat ainy ourvehicle ar ecollected, sa veda nd
transmitted tothirdp arties, and forw hat purpose,
can be found in thei nformation directl yrelated to
th ef unctional characteristics in question in their
re specti veoperating instructions. This information
is also availabl eonline and, dependin gonthe
ve hicle equipment ,digitall y.
P
P er
er sonal data
sonal data
Ever yvehicleisi denti/ed byau nique vehicle
identi/cation number .Dependin gonthe countr y,
th is vehicle identi/cation number can be used by,
fo re xamp le, go vernmental authorities todeter-
mine thei dentity of theo wne r.Ther eareother
possibilities touse dat acollected from thev ehicle
to identify theo wne rord rive r,suc hast he licence
plat enumber.
Therefore, dat agenerated or processed bycont rol
units ma ybeattributable toap erson or ,under
cer tain conditions, become attributable toap er-
son. Depending on whic hvehicled ataa reavaila-
ble, it ma ybepossibletom akei nferences about, fo
re xamp le,your driving behaviour ,your location,
yo ur routeory our use patterns.
Leg
Leg al r
al req
equir
uir ements r
ements r eg
egar
arding t
ding t he disclosur
he disclosur eof
eof
data
data
If legall yrequired todo so, manufacturer sare,in
individual cases, legall yobliged toprov ide go vern-
mental entities, upon requ est and tothee xtent
re qu ired, dat astore dbyt he manu facturer .For
ex ample, this ma ybet he case during thei nve sti-
ga tion of acrimina lo.ence.
Go vernmental entities ar ethemse lves, in individ-
ual casesa nd withinthea pplicable legal frame-
wo rk,a uthorised toread out dat afromt hevehi-
cle. In thec ase of an accident, information that
can help wit haninvestigation can, therefore, be
ta ke nf romt he airbag cont rolu nit, fore xamp le.
Oper Oper ational dat
ational dat aint
ainthe v
he vehicle
ehicle
This is dat aregarding theo peration of thev ehicle,
whic hhaveb een processed bycont rolu nits.
This includes thef ollowing data, fore xamp le:
R vehicle status informatio nsuchast he speed,
longitudinal acceleration, lateral acceleration,
number of whee lrevo lutions or thef astened
sea tbelts display R
ambient conditions ,suc hast emperature, rain
sensor or distance sensor
Generall y,theu se of these dat aistemporar y;
th ey will no tbestore db eyo ndthep eriod of oper-
ation and will onl ybeprocessed within thev ehicle
itself. Control units oTen contain dat amemories
fo rv ehiclek eys, fore xamp le. Thei ruse permits
th et emporar yorpermanent documentation of
te ch nica linformation about thev ehicle's operat-
ing state, component loads, maintenance requ ire-
ments and tech nica levents or faults.
Depending on thev ehiclee quipment, thef ollo w-
ing dat aarestored:
R operating status of system components, such
as /ll le vels, tyr epressur eorb atterystatus
R malfunctions or faults in impor tant system
components, suc haslights or brakes
R system reactions in special driving situations,
suc hasa irbag depl oyment or thei nter vention
of stability cont rols ystems
R information on events leading tovehicle dam-
age Gene
raln otes
39 39

R
charge leve loft he high-voltag ebatter y,esti-
mated range
In cer tain cases,itm aybe requ ired tostor edata
that would ha veotherwise been used onl ytempo-
rari ly.T his ma ybethe case if thev ehicleh as
de tected amalfunction, fore xamp le.
If yo uu se services, suc hasrepair services and
maintenance work,s tore do perational dat aas
we ll as thev ehiclei denti/cation number can be
re ad out and used. The ycan be read out by
service networ kemp loye es, suc hasworks hops
and manu facturer sorthirdp arties, suc hasbreak-
down services. The same is true in thec ase of
wa rrant yclaims and qualit yassurance measures.
In general, ther eadoutisp erform ed via thel egally
prescribed por tfor thed iagnostics connection in
th ev ehicle. The operatio naldatat hat ar eread out
document tech nica lstatesoft hevehicle or of
individual component sand assis tinthe diagnosis
of malfunctions ,compliance wit hwarrant yo bliga-
tions and qualit yimpro vement. Tothat end ,these
data, in particular information abou tcomponent
loads, tech nica levents, malfunctions and other
fa ults ma ybetransmitted along wit hthe vehicle identi/cation number
tothem anufacturer .Fur-
th ermore, them anufacturer is subject toproduct
liability .For this reason them anufacturer also
uses operational dat afromt hevehicle, fore xam-
ple, forr ecalls.T hese dat acan also be used to
ex amin ethe customer's warrant yand guarantee
claims.
Fa ult memories in thev ehiclec an berese tbya
service outl etor at your requ est as par tofrepair
or maintenance work.
Conv
Conv enience and inf ot
enience and inf otainment functions ainment functions
Yo uc an stor econvenienc esettings and individual
settings in thev ehiclea ndchang eorr esetthem
at an ytime.
Depending on thev ehiclee quipment ,this
includes thef ollowing settings, fore xamp le:
R seat and steering wheel positions
R suspension and climat econt rols ettings
R individual settings, suc hasinterior lighting
Depending on thes elected equipment, youc an
impor tdatai ntov ehiclei nfot ainment functions
yo urself. Depending on
thev ehiclee quipment ,this
includes thef ollowing data, fore xamp le:
R multimedi adata, suc hasmusic, /lms or pho-
to sf or playbac kinanintegratedm ultimedia
system
R address book dat afor use in connection with
an integ ratedh ands-free system or an integ ra-
te dn avigation system
R entered navigation destinations
R dataabout theu se of Interne tservices
These dat afor con venienc eand inf otainment
function smaybe sa vedl ocall yint hevehicle or
th ey ma ybel ocated on adevice whic hyou ha ve
connected tothev ehicle, suc hasasmartphone,
USB 0ash driv eorMP3player.Ifyo uh ave entered
th ese dat ayourself, youc an dele tethem at any
time.
This dat aistransmitted from thev ehicletot hird
parties onl yatyourrequ est. This applies, in par-
ticular ,when youu se online services in accord-
ance wit hthe settin gsthat youh ave selected. 40 40
Gene
raln otes

Smar
Smar
tphone int
tphone int egr
egratio n(e.g. Andr
atio n(e.g. Android A oidA ut
utoor
oor
Apple CarPl ay
Appl eCarPlay ®
®
)
)
If yo ur vehicle is accordingl yequipped, youc an
connect your smartphone or ano ther mobile end
device tothev ehicle. Youc an then control them
by means of thec ontrol elements integ ratedin
th ev ehicle. Images and audi ofromt he smart-
phon ecan be output via them ultimedia system.
Cer tain information is simultaneousl ytransfer red
to your smartphone. Depending on thet ype and
integ ration, this includes position data, day/night
mode and other general vehicle statuses. For
mor einformation please consult theO wner's
Manual of thev ehicle/inf otainment system.
This integ ration allo ws theuse of selected smart-
phone apps, suc hasnavigation or music pla yer
apps. Ther eisnofurther interactio nbetwe en the
smartphon eand thev ehicle; in particular ,vehicle
dat aisn otdirectl yaccessible. The type of addi-
tional dat aprocessin gisdetermined bythep ro-
vider of thea pp being used. Whic hsetting syou
can make, if an y,depends on thes peci/c app and
th eo perating system of your smartphone. Online ser
Online ser
vices
vices W W
ir ireless ne
eless ne tw
twor
orkc onnection
kc onnection
If yo ur vehicle has awireless networ kconnection,
it enables dat atobeexchanged between your
ve hicle and additional systems. The wireless net-
wo rkconnectio nismade possible bythev ehicle's
ow ntransmitter and receiver or byam obileend
device that youh aveb rought int othe vehicle, for
ex ample, asmartphone. Online function scan be
used via thew ireless networ kconnection. This
includes online services and applications/apps
pr ov ided toyoubyt he manu facturer or by other
pr ov iders.
Manuf
Manuf actur acturer's ser
er's ser vices
vices
Re garding them anufacturer's online services, the
individual functions ar edescribed bythem anu-
fa cturer in asuitable place, fore xamp le, in the
Owner's Manual or on them anufacturer's web-
site, wher ethe releva nt dat aprotection informa-
tion is also given. Personal dat amaybe used for
th ep rovisio nofo nline services. Dat aare
ex ch anged via asecur econnection, suc hasthe
manufacturer's designated IT systems. An yper-
sonal dat awhicha recollected, processed and used,
other than fort he pr ovision of services, is
done so exclusivel yonthe basi soflegal permis-
sion. This is thec ase, fore xamp le,foral egally
prescribed emer gency call system, acont ractual
ag reement or when consent has been given.
Yo uc an ha veservice sand functions, some of
whic haresubject toafee, activated or deactiva-
te d. This excludes legall yprescribed function sand
services, suc hasanemergency call system.
Thir
Thir dpar
dp arty ser
ty ser vices
vices
If yo uu se online services from other pr oviders
(thir dparties), these services ar ethe responsibil-
ity of thep rovider in question and subject tothat
pr ov ider's dat aprotection conditions and term sof
use. As ageneral rule, them anufacturer has no
in0uence on thec ontent exch anged.
Fo rthis reason, when service sareprov ided by
th irdp arties, please ask thes ervice pr ovider in
qu estion fori nformation about thet ype, extent
and purpos eofthe collection and use of personal
data. Gene
raln otes
41
41

Dat
Dat
aprot
ap rotection r
ection r ights
ights Depending on
your countr yorthe equipment and
ra ng eoff unctions of your vehicle as well as the
service syou use and thes ervices on o.er ,you
ar ee ntitled todi.erent dat aprotection rights.
Fu rther informatio nondatap rotection and your
dat aprotection rights cane ither befound on the
manufacturer's websit eory ou will receiv ethis
information as par tofthevarious services and
service o.ers. Ther eyou will also /nd thec ontact
information fort he manu facturer and its dat apro-
te ction o1cers.
At aw orks hop, fore xamp le, wit hthe suppor tofa
specialist and possibl yfor afee, youc an ha ve
dat aread out whic hisstore do nlyl ocall yint he
ve hicle. Cop
Cop
yr
yright
ight
Informatio nonlicences forf reea nd open-source
soTwar eused in your vehicle can be found on the
dat acarrier in your vehicle document walleta nd
wit hu pdates on thef ollowing website:
https://www.mercedes-benz.com/opensource 42
42
General no
tes

R
R
es
estr traint syst
aint syst em
em Pr
ot
Pr otection pro
ection pro vided b
vided byt
ythe r
he r es
estrtraint syst
aint syst em
em The
restraint system include sthe following com-
ponents:
R Seat belt system
R Airbags
R Child restraint system
R Chil dseats ecurin gsystems
The restraint system ca nhelpp reve nt thev ehicle
occupants from coming intoc ontact with parts of
th ev ehiclei nterior in thee vent of an accident. In
th ee vent of an accident, ther est raints ystemc an
also reduce thef orces towhic hthe vehicle occu-
pant saresubjected.
As eat belt can onl yprovide theb est le velofp ro-
te ction if it is worncor rectl y.Depending on the
de tected acciden tsituation, seat belt tensioners
and/o rairbag ssupplement thep rotection o.ered
by ac orrectl yw orns eat belt .Seatb elt tensioners
and/o rairbag sarenotd eplo yedine very acci-
dent. In order
fort he restraint system toprov ide the
intended le velofp rotection, eac hvehicleo ccu-
pant mus tobser vethef ollowing information:
R Fasten seat belt scorrectl y.
R Sit in an almost up right sea tposition wit htheir
bac kagainst thes eat backrest.
R Sit wit htheir feet resting on the0 oor ,ifp ossi-
ble.
R Alwayss ecur epersons under 1.5 0mtall in an
additional restraint system suitable for
Mercedes-Benz vehicles.
Ho wever,no system availabl etoda ycan com-
ple tely eliminat einjuries and fatalities in every
accident situation. In particular ,the seat belt and
airbag generall ydon otprotect against objects
penetrating thev ehiclef romt he outside. It is also
no tp ossible tocomple tely rule out ther isk of
injur ycaused bythea irbag deploying. Limit Limit
ations of t
ations of t he prot
he pr otection pro
ection pro vided b
vided byt
ythe
he
r
r es
estr traint syst
aint syst em
em &
W
WARNING
ARNING Risk of injur yordeathdueto
modi/cation stot he restraint system
Ve hicle occupants ma ynolongerbep rotected
as intended if alterations ar emade tothe
re straint system. #
Nevera lter thep arts of ther est raints ys-
te m. #
Nevertamper wit hthe wiring or an yelec-
tronic component parts or their soT-
wa re. If it is necessar
ytomodifythev ehicletoa ccom-
modat eaperson wit hdisabilities, contact aquali-
/ed specialist workshop.
Mercedes-Ben zrecommends that youu se driving
aids whic hhave been appr ovedfor your vehicle by
Mercedes-Benz. Occupant sa
fety
43
43

R
R
es
estr traint syst
aint syst em functionality
em functionality When
thev ehicleiss witched on, aself-tes tisper-
fo rm ed, during whic hthe 6 restraint system
wa rning lam plights up. It goes out no later than a
few seconds aTer thev ehicleiss tarted. The com-
ponents of ther est raints ystema rethen func-
tional. Malfunctioning r
Malfunctioning r
es
estrtraint syst
aint syst em
em Am
alfunction has occur redint herestraint sys-
te mi f:
R the 6 restraint system warning lam pdoes
no tlight up when thev ehicleiss witched on
R the 6 restraint system warning lam plights
up continuousl yorrepeatedl yduring ajourney &
D DAN AN GER
GER Risk of fatalinjuries due to
re straint system malfunctions
Co mp onent sintherestraint system ma ybe
acti vatedu nintentionall yornotdeplo yasp lan-
ned in an accident. In thee vent of an acci-
dent, theh igh-voltag eon-boar delectrical sys-
te mm aynotbed eactivated as intended. Yo
um aysu.er an electric shoc kifyoutouch
th ed amaged components of theh igh-voltage
on-boar delectrical system. #
Have ther est raints ystemc heckeda nd
re paired immediatel yataquali/ed spe-
cialist workshop. #
ATer an accident, switc ho.the vehicle
immediatel y. F
F
unction of t
unction of t he r
he res
estrtraint syst
aint syst em in an accident
em in an accident Ho
wt he restraint system worksd epends on the
se verity of thei mp act de tected and thea pparent
type of accident:
R Frontal impact
R Rear impact
R Side impact
R Rollover
The activation thre sholds fort he component sof
th er est raints ystema redeterm ined based on the
ev aluation of thes ensor values measured at vari-
ous points in thev ehicle. This processisp re-emp-
tiv einn ature. The triggering/deployment of thecomponents of
ther est raints ystemm usttake
place in good time at thes tart of thec ollision.
Fa ctor swhichc an onl ybeseen and measured
aTer acollision has occur redc anno tplayad eci-
siv er ole in airbag deployment. Nor do they pro-
vide an indication of airbag deployment.
The vehicle ma ybedeformed signi/cantl ywithout
an airbag bein gdeploye d. This is thec ase if only
parts whic hare re lativel yeasil ydeformed are
a.ec teda nd ther ateofv ehicled eceleration is
no th igh. Con versely, an airbag ma ybedeployed
ev en though thev ehicles u.ersonlym inor defor-
mation. If very rigid vehicle parts suc haslongitu-
dinal membe rsareh it,this ma yresult in su1-
cientl yhigh le vels of vehicle deceleration.
Dependin gonthe detected deployment situation,
th ec omponents of ther est raints ystemc anbe
acti vatedord eployedi ndependentl yofeach
ot her:
R Seat belt tensioner :fro ntal impact, rear
impact, side impact, rollo ver
R Driver's airbag, front passenger airbag: frontal
impact
R Knee airbag: frontal impact 44 44
Occupant saf
ety

R
Sideairbag: side impact
R Windo wairbag :sidei mp act, rollo ver,frontal
impact
The front passenger airbag ca nonlybed eployed
in an accident if theP ASSENGER AIR BA GOFF
indicator la mpis o.. If thef ront passenger seat is
occupied, mak esure, bo thbefor eand during the
journe y,that thes tatus of thef ront passenger air-
bag is cor rect (/ page53). &
W
W ARNING
ARNING Risk of burns from ho tairbag
components
The airbag parts ar ehotaTer an airbag has
been deplo yed. #
Do no ttouc hthe airbag parts. #
Have ad eploye dairbag replaced at a
qu ali/ed specialis tworks hop as soon as
possible. Mercedes-Ben
zrecommends that youh ave the
ve hicle towe dtoa quali/ed specialis tworks hop
aTer an accident. Take this int oaccount, particu-
lar lyifas eat belt tensioner is triggered or an air-
bag deplo yed. If
th es eat belt tensioner saretriggered or an air-
bag is deplo yed, youw ill hear abang, and asmall
amount of powder ma yalso be released:
R The bang will no tgenerall ya.ect your hearing.
R Ingeneral, thep owder released is no thazard-
ous tohealt hbut ma ycause short- term
breathing di1culties topersons su.ering from
asthma or other pulmonar yconditions.
Pr ov ided it is saf etodoso, leavethev ehicle
immediatel yoropenthew indo wino rder to
pr ev ent breathing di1culties. Seat belts
Seat belts
Pr
ot
Pr otection pro
ection pro vided b
vided byt
ythe seat belt
he seat belt Alw
aysf asten your seat belt cor rectl yb efore
startin gajourne y.As eatb eltc an onlyprovide
th eb est le velofp rotection if it is worncor rectl y. &
W
WARNI NG
ARNI NGRisk of injur yordeath due to
incor rectl yfastened sea tbelt
If th es eat belt is no twornc orrectl y,it cannot
per form its intended pr otectiv efunction. In addition, an incor
rectl yfastened sea tbelt
ca na lsoc ause injuries, fore xamp le, in the
ev ent of an accident or when braking or
ch anging direction suddenl y. #
Alwayse nsu rethat all vehicle occupants
ha ve their seat belts fastene dcorrectly
and ar esitting proper ly. Alw
ayso bser vethei nstructions about thec orrect
driver's seat position and adjustin gthe seat
(/ page102).
In order fort he cor rectl yw orns eat belt toprov ide
th ei ntended le velofp rotection, eac hvehicle
occupant must observ ethe following information:
R The seat belt must no tbetwisted and must /t
tightl yand snugl yacross theb ody.
R The seat belt must be routed across the
cent reofthes houlder and as lo wdowna cross
th eh ips as possible.
R The shoulder section of thes eat belt should
no ttouc hyour nec knor be routed under your
ar morb ehindyour bac k.
R Avoid wearing bulky clo thing, e.g. awinter
coat. Occupant saf
ety
45
45