2021 MERCEDES-BENZ EQB SUV Owners Manual

%
Websites canno tbeshown while thev ehicleis
in motion. Ov
Ov
er
ervie
vie wofs mar
wofs martphon eint
tphon eintegr
egr ation
ation Wi
th Sma rtphone Integ ration, youc an use cer tain
functions on your mobile phone via them ultime-
dia system displa y.
Onl yone mobile phone at atime can be connec-
te dv ia Smartphone Integ ration tothem ultimedia
system. Also foru se wit htwo phone mode with
smartphone integ ration, onl yone additional
mobile phone can be connec tedu sing Blue tooth ®
wit hthe multimedia system.
The full rang eoff unctions forS martphone Inte-
gr atio niso nlyp ossibl ewithanI nterne tconnec-
tion. The appropriat eapplicatio nmustbed own-
loaded on them obile phone touse Smartphone
Integ ration. The mobile phone must be switched
on and connec tedtoaU SB portwitht he ç
symbol on them ultimedia system using asuitable
cable.
Apps forS martphone Integ ration
R Apple CarPlay ® R
Android Auto
% Fors afet yr easons, the/ rsta ctivation of
Smartphone Integ ration on them ultimedia
system must be car ried out when thev ehicle
is statio nary and thep arking brak eisapplied.
Yo uc an star tApple CarPlay ®
or Android Auto
from thed evice manager.
% Mercedes-Benz recommends disconnecting
th ec onnecting cable onl ywhen thev ehicleis
stationar y.
Ov Ov er
ervie
vie woftr
woftr ansf
ansferr
erred v
ed v ehicle data
ehicle data
When using Smartphone Integ ration, cer tain vehi-
cle dat aistransfer redtot he mobile phone. This
enables youtog ettheb est out of selected mobile
phone services. Vehicle dat aisnotdirectl yacces-
sible.
The following system information is transmitted:
R SoTwar erelease of them ultimedia system
R System ID (anonymised)
The transfer of this dat aisusedtooptimise com-
munication between thev ehiclea ndthem obile
phone. To
do this, and toassign se veralv ehicles tothe
mobile phone, avehiclei denti/er is random lyge n-
erated.
This ha snoconnectio ntothevehicle identi/ca-
tion number (VIN) and is dele tedw hen them ulti-
media system is rese t(/ pag e265).
The following driving status dat aistransmitted:
R Transmission position engaged
R Distinctio nbetwe en par ked, standstill, rolling
and driving
R Day/night mode of thei nst rument clus ter
R Driv etype
The transfer of this dat aisusedtoalter ho wcon-
te nt is displa yedtoc orrespond tothed riving sit-
uation.
The following position dat aistransmitted:
R Coordinates
R Speed
R Compass direction
R Acceleration direction 286 286
MBUX multimedia system

This dat
aisusedbyt he mobile phon etoimprove
th ea ccuracy of then avigation (e.g. forc ontinua-
tion in atunnel). Mer
Mer
cedes-Benz emerg
cedes-Benz emerg ency call syst
ency call system
em Inf
Inf
or
ormation on av
mation on availabl eemerg
ailabl eemerg ency call syst
ency call syst ems
ems Tw
ot ypes of emer gency call system ar eavailable
to youint hevehicle:
R Mercedes-Ben zemer gency call system
R 112 eme rgency call system (EU eCall)
The Mercedes-Benz Emer gency Cal lSystemisn ot
av ailabl eina ll countries. Youc an /n dmorei nfor- mation on
ther egional availabilit yofthe
Me rcedes-Benz Eme rgency Call System at:
https://www.mercedes-benz-mobile.com/extra/
ecall/
The following applies forb othe mer gency call sys-
te ms:
R The transfer of speci/c dat aisrequired fort he
intende dfunction of bo themer gency call sys-
te ms. This will be explained in the" Dat atrans-
fe r" section (/ page290).
R Both emer gency call systems ar eincluded as
standa rdequipment in your vehicle and are
activated at thef actor y. R
The use of bo themer gency call systems is
ex em ptfrom charge s.
R Both emer gency call systems onl yfunction in
areas in whic hthe mobile phon enetwo rkpro-
vider so.er mobile phone co verage.
Fo rb oths ystems, insu1cient networ kcove r-
ag ef romt he mobile phon enetwo rkproviders
can result in an emer gency call no tbeing
transmitted. MBUX multimedia system
287 287

Di.er
Di.er
ences
ences be
betw
tween t
een t he Mer
he Mer cedes-Benz emerg
cedes-Benz emerg ency call syst
ency call system and 112 emerg
em and 112 emerg ency call syst
ency call system (EU eCall)
em (EU eCall) Mer
Mer
cedes-Benz emerg
cedes-Benz emerg ency call syst
ency call system
em 112 emerg
112 emergency call syst
ency call syst em (EU eCall)
em (EU eCall)
R The Mercedes-Benz emer gency call system is permanentl ylogged in to
th em obile phone networ k.
R Automatic and manual Mercedes-Benz emer gency calls ar etransmitted
to aM ercedes-Ben zemer gency call centre.
In thee vent that thee mer gency call centr eofthe Mercedes-Benz emer-
ge ncy call system canno tbereached (e.g. due toalac kofn etwo rkcov-
erage), the1 12 emer gency call is ca rried out automaticall y.R
Ifyo ud ecide touse the1 12 emer gency call system (E UeCall) ,then the
system onl ylog sintot he mobile phon enetwo rkaTer thet riggering of a
manual or automatic emer gency call.
R The 112 eme rgency call system (EU eCall) transmits automatic and
manual emer gency calls directl ytopublic coordination centres. %
The 112 emer gency call system (E UeCall) in
yo ur vehicle meets thed elegated regulation
EU 2017/79. Proper and full functionalit yof
th e1 12 emer gency call system (E UeCall)
depends on circumstances be yond thei n0u-
ence of Mercedes-Benz AG.This includes
mobile networ kcove rage and thet echnical
infrastructur eofthe public reception cent res
in ther espectiv ecount ries.
% Please obser vethat in thee vent of arepair
ge nuine Mercedes-Benz bat teries must be
used whic hhave been certi/ed pursuant to
th ed elegated regulation EU 2017/7 9(Appen- dix I).O
ther manu facturer sarealso permitted
pr ov ided their batteries ar ecerti/ed accord-
ing tothed elegated regulation EU 2017/79.
Ther eist he option of deactivatin gthe Mercedes-
Benz emer gency call system and using onl ythe
112 emer gency call system (E UeCall) .Contact
add ress forc arrying out deactivation of the
Mercedes-Benz eme rgency call system ar ethe
loca ldealers. Mercedes-Benz
recommends thea ctivation of the
Mercedes-Benz eme rgency call system fort he fol-
lowing reasons:
R In emer gency situations when abroad, youc an
also gets uppor tinal anguageyous peak.
R Severaltra nsmission tech nologies are use dto
accelerat ethe transfer of thea ccident data
and impr overeliability of thet ransmission.
R The Mercedes-Benz emer gency call system is
permanentl ylogged in tothem obile phone
networ k,whic hensu resf aster placemen tof288
288
MBU
Xmultimedi asystem

th
ee mer gency call and faster transfer of the
acciden tdata.
Measu resf or rescue, reco very or towing away
can then be initiated in quickl y.
R With aM ercedes-Ben zemer gency call, the
acciden tdataiso nlyt ransfer redtot he public
coordination cent rewit hthe appr oval of the
cus tomer.
In thee vent of an automaticall ytriggered
emer gency call in whic hther eisnov oice con-
ta ct, thea ccident dat aistransmitted immedi-
atel ytot he public emer gency call centre.
R Should theM ercedes-Benz emer gency call
centr enotbe available, the1 12 emer gency
call is ca rried out automaticall y.Ov
Ov
er
ervie
vie wofe merg
wofe mergency call syst
ency call syst ems
ems Bo
th th eMercedes-Benz emer gency call system
as well as the1 12 emer gency call system (EU
eCall) ca nhelptor educe thet ime between an
accident and thea rrival of emer gency service sat
th es iteoft he accident .Theyh elp locat eanacci-
dent sit einplaces that ar edi1cult toaccess. Bo
th emer gency call systems ca ninitia tean emer-
ge ncy call automaticall y(/ pag e289) or man-
ual ly ( / pag e290).
Onl ym akee mer gency calls if youoro ther sa rein
nee dofr escue.Don otmak eane mergency call in
th ee vent of abreakdown or asimilar situation.
Messag
Messag es on t
es on the display
he display
The following message sappear in thed ispla yof
bo th emer gency call systems:
R SOS NOT READY:t hevehicle is no tswitched
on or thee mer gency call system is malfunc-
tioning. This doe snotnecessaril yindicate
comple tefailur eoft he emer gency call system.
Eme rgency calls call still be transmitted.
The displa yonlyr efer stot hevehicle and does
no ttak ea ccoun toftheavailabilit yofm obile
phon enetwo rksa nd theM ercedes-Benz emer-
ge ncy call centre.
The functional readiness of thee mer gency call
system on thev ehiclec an be seen when the
SOS NOT READY displaydisappear sonce the
ve hicle is switched on. R
G:T he icon appear sinthe displa yduring
an activ eemer gency call.
% Ifth er eisam alfunction in thee mer gency call
system (e.g. afault wit hthe spea ker,micro-
phone, airbag, SOS button), acorresponding
messag eappear sonthe inst rument displa y. T
T
r
r igg
igg er
ering an aut
ing an aut omatic emerg
omatic emerg ency call
ency call R
R
eq
eq uir
uir ements:
ements:
R The vehicle is switched on.
R The star terb atter yiss u1cientl ychar ged.
Bo th th eMercedes-Benz emer gency call system
as well as the1 12 emer gency call system (EU
eCall) automaticall yinitia tean emer gency call
aTer:
R Activation of ther est raints ystems such as air-
bags or seat belt tensioner saTerana ccident
The eme rgency call has been made:
R Avoice connectio nisestablished wit hthe
emer gency call centre. MBUX multimedia system
289
289

R
Am essa gewitha cciden tdataist ransmit ted
to thee mer gency call centre.
The SOS button in theo verhead control panel
0ashes until thee mer gency call is /nished.
If no connectio ncanbe made tothep ublic emer-
ge ncy services, acorresponding message
appear sinthe displa y. #
Dial thee mer gency number 112 or an app ro-
priat elocal emer gency call number on your
mobile phone.
If an emer gency call ha sbeeninitia ted:
R Remain in thev ehicleift heroad and tra1c
conditions permit youtodosou ntilavoice
connectio nisestablished wit hthe emer gency
call centre.
R Ontheb asis of thec all, thee mer gency call
centr edecides wh ether it is necessar ytocall
re scue teams and/or thep olice tothea cci-
dent site. R
If no vehicle occupan tanswers, an ambulance
is sent tothev ehiclei mmediatel y. T
T
r
rigg
igg er
ering am anual emerg
ing am anual emerg ency call
ency call #
T Tou se t
ou se t he SOS butt he SOS butt on in t
on in theov
he overerhead con-
head con-
tr
tr ol panel:
ol panel: presstheS OS button at least one
second long (/ page278). #
T
T ou se v
ou se v oice contr
oice contr ol:
ol:use theL INGU ATRO NIC
vo ice commands .
The emer gency call ha sbeenm ade:
R Avoice connectio nisestablished wit han
emer gency call centre.
R Remain in thev ehicleift heroad and tra1c
conditions permit youtodosou ntilavoice
connectio nisestablished wit hthe emer gency
call centre.
R Ontheb asis of thec all, thee mer gency call
centr edecides wh ether it is necessar ytocall re
scue teams and thep olice tothea ccident
site.
R Am essag ewitha ccident dat aistransmitted
to thee mer gency call centre.
If no connectio ncanbe made tothep ublic emer-
ge ncy services, acorresponding message
appear sinthe medi adispla y. #
Dial the1 12 emer gency number or thea ppro-
priat elocal emer gency call number on your
mobile phone. Emerg
Emerg
ency call syst
ency call syst em dat
em datatr
atransmission
ansmission Fo
rb otht he Mercedes-Benz emer gency call sys-
te masw ell asthe1 12 emer gency call system (EU
eCall) dat aistrans ferred totheM ercedes-Benz
emer gency call centr eorthe public emer gency
service scallc entre.
Depending on thee mer gency call system
(/ page287) activated di.eren tdataist ransmit-
te dtot he appropriat eemer gency call centre. 290
290
MBUX multimedia system

T
T
r
ransmitt
ansmitt ed dat
ed dataaccor
aa ccor dingt
din gtoa ctiv
oa ctiv at
ated emerg
ed emerg ency call syst
ency call syst em:
em: Mer
Mer
cedes-Ben zemerg
cedes-Ben zemerg ency call
ency call 112 emerg
112 emerg ency call
ency call
R Vehicle' sGPS position data
R GPS position dat aontheroute(af ewhund redm etre sb efor ethe inci-
dent)
R Direction of tr avel
R Vehicle identi/cation number
R Driv etype of thev ehicle( e.g.petro l, CNG, LPG, elect ricorh ydrogen)
R Number of people de term ined tobe in thev ehicle
R Whe ther thee mer gency call wasinitiated manuall yorautomatically
R Time of thea ccident
R Languag esetting on them ultimedia system
R Whe ther Mercedes me connect is availabl eorn ot
This is arequi rement fort he option of forw ardin gthe call tothe
Mercedes-Benz Custome rCentr eifn ecessar y. R
Vehicle' sGPS position data
R GPS position dat aontheroute(af ewhund redm etre sb efor ethe inci-
dent)
R Direction of tr avel
R Vehicle identi/cation number
R Driv etype of thev ehicle( e.g.petro l, CNG, LPG, elect ricorh ydrogen)
R Number of people de term ined tobe in thev ehicle
R Whe ther thee mer gency call wasinitiated manuall yorautomatically
R Time of thea ccident %
If onl ythe 112 emer gency call system (EU
eCall) is activated in thev ehicle, thea ccident
dat aist ransmitted directl ytothe public
emer gency call centre. MBUX multimedia system
291
291

Fo
ra ccident clari/cation purposes, thef ollowing
measures can be take nuptoanh our aTerthe
emer gency call ha sbeeninitia ted:
R The cur rent vehicle position can be de ter-
mined.
R Avoice connectio ntothevehicle occupants
can be es tablished.
R Emer gency call dat acan be called up.
% ForR ussia:v arious functions ,e.g. receiving
tra1c information ,canno tbep erform ed for
up totwoh our saTersending an emer gency
call. Self diagnosis function of t
Self diagnosis function of t
he emerg
he emerg ency call sy
ency call sy s-
s-
t
t em
em Yo
ur car veri/es theo perability of thee mer gency
call system eac htime thev ehicleisO N.In case of
system failure, youw ill be informed wit htextm es-
sag eont he inst rument clus tera nd wit hred indi-
cator SOS NO TREAD Yont he displa y.
Please, ma kesure, that during 30 seconds aTer
switching vehicle ON ther ed indicator SOS NOT
READ Yinthe uppe rright corner of displa yisswitched OFF
,this mean sthe emer gency call sys-
te mp assed diagnostics successfull y. S
S
t
tar
ar ting/ending ERA
ting/ending ERA -GL
-GLON
ONASSt
AS Stes
estm ode
tm ode R
R
eq
eq uir
uir ements:
ements:
R The star terb atter yiss u1cientl ychar ged.
R The vehicle is switched on.
R The vehicle has been stationar yfor at least
one minute.
% The test mode is cu rrentl yavailabl eint hefol-
lowing countries, fore xamp le:
R Russia
R Belarus
R Kazakhstan
R Armenia
R Kyrgyzs tan #
T
Tost
ost ar
artt
tt he t
he t es
estm ode:
tm ode: press and hold the
~ button on them ultifunction steering
wheel foratl east /v eseconds.
The test mode is star teda nd automatically
ends aTer thel anguag etest has been per-
fo rm ed. #
T
Tost
ost op manual t
op manual t es
estmode:
tm ode: switc ho.the vehi-
cle.
The test mode is ended. Inf Inf
or
ormation on dat
mation on dat apr
aprocessingocessing Pr
Processing of per
ocessing of per sonaldat
sona ldatav ia t
av ia t he Mer
he Mercedes- cedes-
Ben zeme rg
Ben zeme rgenc ycall sy st
enc ycall sy stem
em
All processing of pe rsonal dat aviatheM ercedes-
Benz emer gency call system cor respond switht he
speci/cations in theEUR egulation 2016/679 "on
th ep rotection of individuals wit hregar dtot he
processing of personal dat a(GDPR)".
The dat aissolelyused bytheM ercedes-Benz
emer gency call system forr escue and reco very in
th ee vent of an accident.
The owner of avehicle, that is equipped with a
Mercedes-Ben zemer gency call system in addition
to the1 12 emer gency call system (E UeCall) ,has 292
292
MBUX multimedia system

th
er ight touse the1 12 emer gency call system
instead of theM ercedes-Benz emer gency call sys-
te m.
Contact address forc arrying out deactivation of
th eM ercedes-Benz emer gency call system are
th el ocal dealers.
Pr
Pr ocessing of per
ocessing of per sonal dat
sonal datavia t
av ia t he 112 emer-
he 112 emer-
g
g ency call syst
ency call syst em (EU eCall)
em (EU eCall)
All processing of personal dat aviathe1 12 emer-
ge ncy call system (E UeCall) cor respond switht he
speci/cations in theEUR egulation 2016/679 "on
th ep rotection of individuals wit hregar dtot he
processing of personal dat a(GDPR)" and is based
particular lyon then ecessity of upholding thev ital
interests of thea .ected person in accordance
wit hA rticle 6, Clause 1, Letter dofthe GDPR.
The processing of this type of dat aisstrictlylimi-
te dtot he purpose of operatin gthe emer gency
calls tothes tandar dEuropean emer gency call
number 112.
Dat
Dat ar arecipient
ecipient
The recipients of dat athat is processed usin gthe
112 emer gency call system (E UeCall) ar ethe rel-
ev ant emer gency call inquir yterminals that are speci/ed
to/rst receiv eand handle emer gency
calls tothes tandar dEuropean emer gency call
number 112 byther espectiv ecount ryauthorities
in whose territor yyou ar elocated.
Arr
Arr ang
ang ements f
ements f or dat
or datapr
aprocessing
ocessing
Bo th emer gency call systems are designed so that
th ef ollowing requ irements ar eful/lled:
R The dat acontained in thes ystemm emor yis
no ta ccessible outside thes ystemp rior tothe
initiation of an emer gency call.
R Both emer gency call systems canno tbe
traced and ther eisnoc ontinuous tracking in
normal operation.
R The dat ainthe system's internal memo ryis
automaticall yand continuousl ydeleted.
R The location dat aofthevehicle is continu-
ousl yoverw ritten in thes ystem's internal
memor y,so that no mor ethan thel ast three
cur rent locations requ ired fort he normal func-
tion of thes ystema reavailable.
R The recor doft he activity dat aofbothe mer-
ge ncy call systems is onl ykeptfor as long as
is required toful/l thep urpose of handling theemer
gency call, ho weverfor no longer than
13 hour saTer thet ime that an emer gency call
is initia ted.
Rights of per
Rights of per sons
sonsa.ect
a.ect ed b
ed byt
ythe dat
he dat apr
aprocessing
ocessing
The person a.ected bythed atap rocessing (the
ve hicle owner) ha sthe right toaccess thed ata
and if applicable can demand thec orrection ,dele-
tion or bar ring of dat athat a.ects him or her and
th at thep rocessing of whic hdoes no tcorrespond
wit hthe GDPR regulations .Eachc orrection ,dele-
tion or bar ring ca rried out according tothis regu-
lation must be shared wit hthe thirdp arty to
whic hthe dat ahas been transmitted, pr ovided
th is does no tprove tobe infeasible and does not
incur disproportionat eexpenditure.
The person a.ected bythed atap rocessing has
th er ight tocomplain tothea ppropriat edatap ro-
te ction authority should they be of theo pinion
th at their rights ha vebeen infri ngedbythep ro-
cessing of their personal data.
Re sponsible contact poin tfor thep rocessing of
access rights :KonzernbeauTragter fü rden Daten-
schutz, Daimle rAG, HPCG 353,D-70546 Stutt-
ga rt,G ermany MBUX multimedi
asystem
293
293