2021 MERCEDES-BENZ C-CLASS ESTATE Owners Manual

DiMerences between the Mercedes-Benz emergency call system and the 112 emergency call system (EU eCall)Mercedes-Benz emergency call system112 emergency call system (EU eCall)=
The Mercedes-Benz emergency call system is permanently logged in to
the mobile phone network.
= Automatic and manual Mercedes-Benz emergency calls are transmitted
to a Mercedes-Benz emergency call centre.
In the event that the emergency call centre of the Mercedes-Benz emer-
gency call system cannot be reached (e.g. due to a lack of network cov-
erage), the 112 emergency call is carried out automatically.= If you decide on the 112 emergency call system (EU eCall) only, then the
system only logs in to the mobile phone network aser the triggering of a
manual or automatic emergency call.
= The 112 emergency call system (EU eCall) transmits automatic and
manual emergency calls directly to public coordination centres.%The 112 emergency call system (EU eCall) inyour vehicle meets the delegated regulation
EU 2017/79. Proper and full functionality of
the 112 emergency call system (EU eCall)
depends on circumstances beyond the inOu-
ence of Mercedes-Benz AG. This includes
mobile network coverage and the technical
infrastructure of the public reception centres
in the respective countries.%Please observe that in the event of a repair
genuine Mercedes-Benz batteries must be
used which have been certiNed pursuant to
the delegated regulation EU 2017/79 (Appen-dix I). Other manufacturers are also permitted
provided their batteries are certiNed accord-
ing to the delegated regulation EU 2017/79.
There is the option of deactivating the Mercedes- Benz emergency call system and using only the
112 emergency call system (EU eCall). Contact
address for carrying out deactivation of the
Mercedes-Benz emergency call system are the local dealers.
Mercedes-Benz recommends the activation of theMercedes-Benz emergency call system for the fol-
lowing reasons:
= In emergency situations when abroad, you can
also get support in a language you speak.
= Several transmission technologies are used to
accelerate the transfer of the accident data
and improve reliability of the transmission.
= The Mercedes-Benz emergency call system is
permanently logged in to the mobile phone
network, which ensures faster placement ofMBUX multimedia system303

the emergency call and faster transfer of the
accident data.
Measures for rescue, recovery or towing away
can then be initiated in quickly.
= With a Mercedes-Benz emergency call, the
accident data is only transferred to the public
coordination centre with the approval of the customer.
In the event of an automatically triggered
emergency call in which there is no voice con-
tact, the accident data is transmitted immedi- ately to the public emergency call centre.
= If the Mercedes-Benz emergency call centre is
not available, the 112 emergency call is car-
ried out automatically.
Overview of emergency call systems
Both the Mercedes-Benz emergency call system as well as the 112 emergency call system (EUeCall) can help to reduce the time between an
accident and the arrival of emergency services at
the site of the accident. They help locate an acci- dent site in places that are diPcult to access.
Both emergency call systems can initiate an emer-
gency call automatically (  page 304) or man-
ually (  page 305).
Only make emergency calls if you or others are in need of rescue. Do not make an emergency call in
the event of a breakdown or a similar situation.
Indicators in the displays
The following messages appear in the multimedia system display for both emergency call systems:
= SOS NOT READY : the ignition is not on or
eCall is not available. This does not necessa-
rily indicate complete failure of the emergency
call system. Emergency calls call still be trans-
mitted.
The display only refers to the vehicle and does
not take account of the availability of mobile
phone networks and the Mercedes-Benz emer-
gency call centre.
The functional readiness of the emergency call
system on the vehicle can be seen when the SOS NOT READY display disappears once the
ignition is switched on.= 0053 : The icon appears in the display during
an active emergency call.%If there is a malfunction of the emergency call
system, the loudspeakers, microphone, airbag
or the SOS button, for example, are faulty.
You can recognise a fault in the emergency
call system by the following displays:
= A corresponding message appears on the
driver display.
= The SOS button lights up red continuously.
Triggering an automatic emergency call
Requirements:
= The ignition is switched on.
= The starter battery is suPciently charged.
Both the Mercedes-Benz emergency call system as well as the 112 emergency call system (EUeCall) automatically initiate an emergency call:
= Aser activation of the restraint systems such
as airbags or seat belt tensioners aser an
accident
304MBUX multimedia system

=Aser an automatically initiated emergency
stop by Active Emergency Stop Assist
The emergency call has been made: = A voice connection is established with the
emergency call centre.
= A message with accident data is transmitted
to the emergency call centre.
The SOS button in the overhead control panel
Oashes until the emergency call is Nnished.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the display.Dial the emergency number 112 or an appro- priate local emergency call number on your mobile phone.
If an emergency call has been initiated:
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice connection is established with the emergency
call centre.
= On the basis of the call, the emergency call
centre decides whether it is necessary to call
rescue teams and/or the police to the acci- dent site.
= If no vehicle occupant answers, an ambulance
is sent to the vehicle immediately.
Triggering a manual emergency call
To use the SOS button in the overhead con- trol panel: press the SOS button at least one
second long (  page 295).
or
To use voice control: use the voice commands
of the MBUX Voice Assistant.
The emergency call has been made:
= A voice connection is established with an
emergency call centre.
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice
connection is established with the emergency
call centre.
= On the basis of the call, the emergency call
centre decides whether it is necessary to call
rescue teams and the police to the accident
site.
= A message with accident data is transmitted
to the emergency call centre.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the central display.Dial the emergency number 112 or an appro- priate local emergency call number on your mobile phone.
Emergency call system data transmission
For both the Mercedes-Benz emergency call sys-
tem as well as the 112 emergency call system (EU eCall) data is transferred to the Mercedes-Benz
emergency call centre or the public emergency
services call centre.
Depending on the emergency call system (  page 302) activated diMerent data is transmit-
ted to the appropriate emergency call centre.
MBUX multimedia system305

Transmitted data according to activated emergency call system:Mercedes-Benz emergency call112 emergency call=Position data of the vehicle
= Position data on the route (a few 100 m before the incident)
= Direction of travel
= Vehicle identiNcation number
= Drive type of the vehicle (e.g. petrol, diesel, CNG, LPG, electric or hydro-
gen)
= Number of people determined to be in the vehicle
= Whether the emergency call was initiated manually or automatically
= Time of the accident
= Language setting on the multimedia system
= Whether Mercedes me connect is available or not
This is a requirement for the option of forwarding the call to the Mercedes-Benz Customer Centre if necessary.= Position data of the vehicle
= Position data on the route (a few 100 m before the incident)
= Direction of travel
= Vehicle identiNcation number
= Drive type of the vehicle (e.g. petrol, diesel, CNG, LPG, electric or hydro-
gen)
= Number of people determined to be in the vehicle
= Whether the emergency call was initiated manually or automatically
= Time of the accident%If only the 112 emergency call system (EU
eCall) is activated in the vehicle, the accidentdata is transmitted directly to the public
emergency call centre.306MBUX multimedia system

For accident clariNcation purposes, the following
measures can be taken up to an hour aser the
emergency call has been initiated:
= The current vehicle position can be deter-
mined.
= A voice connection to the vehicle occupants
can be established.
= Emergency call data can be called up.%For Russia: various functions, e.g. receiving
traPc information, cannot be performed for
up to two hours aser sending an emergency
call.
Self diagnosis function of the emergency call sys- tem
Your car veriNes the operability of the emergency
call system each time the ignition is ON. During
this time the SOS button lights up red for Nve sec-
onds. In case of system failure, you will be
informed with text message on the instrument cluster and with red indicator SOS NOT READY on
the display.
Please, make sure, that during 30 seconds aser
switching ignition ON the red indicator SOS NOT
READY in the upper right corner of display is
switched OFF, this means the emergency call sys- tem passed diagnostics successfully.
Starting/ending ERA-GLONASS test mode
Requirements: = The starter battery is suPciently charged.
= The ignition is switched on.
= The vehicle has been stationary for at least
one minute.
%The test mode is currently available in the fol-
lowing countries, for example:
= Russia
= Belarus
= Kazakhstan
= Armenia
= KyrgyzstanTo start the test mode: press and hold the
0076 button on the multifunction steering
wheel for at least Nve seconds.
The test mode is started and automatically
ends aser the language test has been per-
formed.To end the test mode manually: switch oM the
ignition.
The test mode is ended.
Information on data processing
Processing of personal data via the Mercedes-
Benz emergency call system
All processing of personal data via the Mercedes-
Benz emergency call system corresponds with the speciNcations in the EU Regulation 2016/679 "on
the protection of individuals with regard to the processing of personal data (GDPR)".
The data is solely used by the Mercedes-Benz
emergency call system for rescue and recovery in the event of an accident.
The owner of a vehicle, that is equipped with a
Mercedes-Benz emergency call system in addition to the 112 emergency call system (EU eCall), has
MBUX multimedia system307

the right to use the 112 emergency call systeminstead of the Mercedes-Benz emergency call sys-
tem.
Contact address for carrying out deactivation of
the Mercedes-Benz emergency call system are
the local dealers.
Processing of personal data via the 112 emer-
gency call system (EU eCall)
All processing of personal data via the 112 emer-
gency call system (EU eCall) corresponds with the
speciNcations in the EU Regulation 2016/679 "on
the protection of individuals with regard to the processing of personal data (GDPR)" and is based
particularly on the necessity of upholding the vital
interests of the aMected person in accordance
with Article 6, Clause 1, Letter d of the GDPR.
The processing of this type of data is strictly limi-
ted to the purpose of operating the emergency
calls to the standard European emergency call
number 112.
Data recipient
The recipients of data that is processed using the 112 emergency call system (EU eCall) are the rel- evant emergency call inquiry terminals that arespeciNed to Nrst receive and handle emergency
calls to the standard European emergency call
number 112 by the respective country authorities
in whose territory you are located.
Arrangements for data processing
Both emergency call systems are designed so that
the following requirements are fulNlled
= The data contained in the system memory is
not accessible outside the system prior to the initiation of an emergency call.
= Both emergency call systems cannot be
traced and there is no continuous tracking in
normal operation.
= The data in the system's internal memory is
automatically and continuously deleted.
= The location data of the vehicle is continu-
ously overwritten in the system's internal
memory, so that no more than the last three
current locations required for the normal func-
tion of the system are available.
= The record of the activity data of both emer-
gency call systems is only kept for as long as
is required to fulNl the purpose of handling theemergency call, and under no circumstances
for more than 13 hours aser the time that an
emergency call is initiated.
Rights of persons aMected by the data processing
The person aMected by the data processing (the
vehicle owner) has the right to access the data and if applicable can demand the correction, dele-
tion or barring of data that aMects him or her and
that the processing of which does not correspond
with the GDPR regulations. Each correction, dele- tion or barring carried out according to this regu- lation must be shared with the third party to
which the data has been transmitted, provided this does not prove to be infeasible and does not
incur disproportionate expenditure.
The person aMected by the data processing has
the right to complain to the appropriate data pro-
tection authority should they be of the opinion that their rights have been infringed by the pro-
cessing of their personal data.
Responsible contact point for the processing of
access rights: Konzernbeausragter f

Radio & media
Overview of the symbols and functions in the media menu
SymbolDesignationFunction6PlaySelect to start or continue playback.8RestSelect to pause the playback.:Repeat a trackSelect to repeat the current track or the active playlist.
= Select once: the active playlist is repeated.
= Select twice: the current track is repeated.
= Select three times: the function is deactivated.9Random playbackSelect to play back the tracks in random order.00F5 /00F6Skip forwards/backSelect to skip to the next or to the previous track.0062Additional optionsSelect to show additional options.5CategoriesSelect to show or search through available categories (e.g. playback lists, albums,
artists, etc.).ªSearchSelect to search in the active menu. You can search for artists, genres or moods, for example.MBUX multimedia system309

SymbolDesignationFunction=SettingsSelect to make settings.©HomeSelect to return to the home screen.LMessagingSelect to call up messaging.Full screenSelect to switch to full screen mode.The following functions and settings are available
in the media menu:
= Connecting external data storage media with
the multimedia system (e.g. using USB or
Bluetooth n
)
= Playing back audio or video Nles
= Streaming online music310MBUX multimedia system