2021 MERCEDES-BENZ C-CLASS ESTATE Owners Manual

prompt in the multimedia system only appears
when the vehicle is stationary.%These services are subject to technical
restrictions such as the mobile phone cover- age, mobile network quality and the ability ofthe processing systems to interpret the trans-ferred data. In some circumstances, this can
result in delays or the failure of the informa- tion to appear in the multimedia system.
More information about Mercedes me connect
services can be obtained in the Mercedes me Por- tal: https://me.secure.mercedes-benz.com

q Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con-
nect call depends on:
= The reason for initiation of the call
= The service that is selected in the voice con-
trol system
= The activated Mercedes me connect services
You can Nnd out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection
information for Mercedes me connect. You can Nnd these in your Mercedes me user account.
Mercedes me calls

qMaking a call via the overhead control panel
%Mercedes me calls are not possible in every
country. Find out at a Mercedes-Benz servicecentre if these functions are available in yourcountry.1me button for service or information calls2SOS button cover3SOS button (emergency call system)
Making a Mercedes me call
Press me button 1.MBUX multimedia system295

Making an emergency callTo open the cover of SOS button 2, press it
brieOy.Press and hold SOS button 3 for at least one
second.
If a Mercedes me call is active, an emergency call
can still be triggered. This has priority over all
other active calls.

q Information about the Mercedes me call using
the me button
A call to the Mercedes-Benz Customer Centre has
been initiated via the me button in the overhead control panel or the multimedia system(  page 295).
Using the voice dialogue system you access the desired service:
= Accident and Breakdown Management
= Mercedes-Benz Customer Centre for general
information about the vehicle
You can Nnd information on the following topics:
= Activation of Mercedes me connect
= Operating the vehicle
=Nearest Mercedes-Benz service centre
= Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (  page 298).

q Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements: = Access to a GSM network is available.
= The contract partner's GSM network coverage
is available in the respective region.
= The ignition must be switched on so that vehi-
cle data can be transferred automatically.
Multimedia system: 4 © 5
Phone 5

Select Call.
= Aser your agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
(  page 294).
= The Mercedes-Benz Customer Centre
takes your call and organises the break-
down and accident assistance.
You may be charged for these services.%Depending on the severity of the accident, an
automatic emergency call can be initiated. This has priority over all other active calls.%In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear aser a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.%If you answer the prompt for support from the Mercedes-Benz Customer Centre with Call
later , the message will be hidden and appear
again later.The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be conNrmed or declined. Aser being
declined, this will not be shown again.

q Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your vehicle.
Regardless of whether you have consented to the maintenance management service, the multime-dia system reminds you aser a certain amount of
time that a service is due. A prompt appears ask- ing if you would like to make an appointment.
To arrange a service appointment: select Call.
Aser your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
centre takes your preferred appointment date.
The information is then sent to your desired
service outlet.This will contact you to conNrm the appoint-
ment and if necessary consult about the
details.%If you select Call later aser the service mes-
sage appears, the message is hidden and
reappears at a later time.

q Giving consent to data transfer during a
Mercedes me call
Requirements: = There is an active Mercedes me call via the
multimedia system or the me button in theoverhead control panel (  page 295).
%The prompt to conNrm data transfer does not
appear in all countries.
If the Accident and Breakdown Management serv-
ices are not activated on Mercedes me, the Do
you want to transfer your vehicle data and the
vehicle's position to the Mercedes-Benz Cus- tomer Centre to improve the processing of your
request" message is shown.
Select Yes.
Relevant identiNcation data is transmitted
automatically.MBUX multimedia system297

More information on Mercedes me: https://www.mercedes.me

q Transferred data during a Mercedes me call
If you initiate a service call using Mercedes me, data is transferred to enable targeted advice and
an ePcient service.
The following requirements must be fulNlled for
the transfer of the data:
= The ignition is switched on.
= The required data transfer technology is sup-
ported by the mobile phone network provider.
= The quality of the mobile connection is suP-
cient.
Multi-stage transfer depends on the following fac-
tors:
= Reason for the initiation of the call
= The available mobile phone transmission tech-
nology.
= The activated Mercedes me connect services.
= The service selected in the voice control sys-
tem.%A prompt for consent to the data transmission
only occurs if the corresponding Mercedes
me connect service is not activated.
Data transfer if Mercedes me connect services
are not activated
If no Mercedes me connect services are activated and the data protection prompt has been con-Nrmed the following data is transmitted:
= Vehicle identiNcation number
= Time of the call
= Reason for the initiation of the call
= ConNrmation of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
= Current mileage and maintenance data
If a call is made aser automatic accident or break-
down detection using the multimedia system, the following data is also transmitted:
= Current mileage and maintenance data
= Current vehicle location
If Accident and Breakdown Management is called
via the voice control system and no service has been activated, but the data protection query has
been conNrmed, the following data can also be
called up from the vehicle by the Mercedes-Benz Customer Centre:
= Current vehicle location
If the data protection prompt has been rejected, the following data is transmitted to enable targe-
ted advice and an ePcient service:
= Reason for the initiation of the call
= Rejection of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle298MBUX multimedia system

Data transfer if Mercedes me connect servicesare activated
Only if the respective service is activated will
additional incident-speciNc data be transmitted in
the second stage to enable an optimal service.
An overview of the data transferred is contained
in the data protection information for the Mercedes me connect services. You can Nnd
these in your Mercedes me user account.
Data processing
The data transmitted within the scope of the call is deleted from the processing system aser the
call is Nnished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speciNc data is processed and stored
in the Mercedes-Benz Customer Centre and, if
required to process the incident, forwarded to the
service partner authorised by the Mercedes-Benz Customer Centre. Please take note of the data
protection information on the Mercedes me Inter- net page https://www.mercedes.me or in the
recorded message immediately aser calling the
Mercedes-Benz Customer Centre.%The recorded message is not available in every country.
Overview of the Mercedes me & Apps menu
When you log in with a user account to theMercedes me Portal, then services and oMers
from Mercedes-Benz will be available to you.
For more information consult a Mercedes-Benz
service centre or visit the Mercedes me portal:
https://me.secure.mercedes-benz.com
%Make sure you always keep the Mercedes me
apps updated.
You can call up the menu using Apps in the multi-
media system.
In the Apps menu, the following options can be
available:
= Connecting the vehicle with the Mercedes me
user account
= Deleting a connection between a Mercedes
me user account and the vehicle
= Calling up the Mercedes me services
=Calling up apps such as, In-Car OPce or the
web browser depending on availability
Overview of In-Car OPce
Using In-Car OPce, you can connect your online
services with the multimedia system.
Requirements for In-Car OPce
= The In-Car OPce service is activated in your
Mercedes me user account.
= You have a Mercedes me user account.
= You have set a Mercedes me PIN.
= You have synchronised your Mercedes me
user account in the vehicle and via Mercedesme.
= You have a user account with an online
service, e.g. OPce 365 or Gmail, and have
connected the online service with your Mercedes me user account.
Alternatively you can link this user account
from the multimedia system to your Mercedes me user account. You will be oMered a QR
code that will take you to the website from which you can make the link.
MBUX multimedia system299

In-Car OPce functions:
= Display pending appointments in the calendar
- Reading out calendar entries
- Calling (requirement being that a tele-
phone is connected and a telephone num-
ber is saved)
- Navigating to appointments (requirement
being that the appointment contains a nav-
igable destination)
- Deleting a calendar entry
= Display and selection of tasks and calls to
complete
- Reading aloud
- Calling (requirement being that a tele-
phone is connected and a telephone num-
ber is saved)
- Deleting
= Marking entry in Tasks & calls as completed
0073
= Managing e-mails
- Showing or reading e-mails
- Writing, answering and forwarding e-mails%Alternatively, you can record text contents for
your e-mail via the MBUX Voice Assistant or
via the dictation function.%You can start the In-Car OPce function using
the Apps menu. Please note that certain func-
tions are only available when the vehicle is
stationary.Web browser overview1Search2To refresh/stop3Previous website4Options5Settings300MBUX multimedia system

%Under 0062 you have the following options:
= Bookmarks
= Request mobile website
= Tabs%Websites cannot be shown while the vehicle is
in motion.
Overview of smartphone integration
With Smartphone Integration, you can use certain
functions on your mobile phone via the multime- dia system display.
Only one mobile phone at a time can be connec- ted via Smartphone Integration to the multimedia
system. Also for use with two phone mode with smartphone integration, only one additional
mobile phone can be connected using Bluetooth n
with the multimedia system.
The full range of functions for Smartphone Inte- gration is only possible with an Internet connec-
tion. The appropriate application must be down-
loaded on the mobile phone to use Smartphone
Integration. The mobile phone must be switched
on and connected to the multimedia system via the USB port using a suitable cable.
Apps for Smartphone Integration
= Mercedes-Benz Link (implementation of the
function using the Mercedes-Benz Link control
box)
= Apple CarPlay n
(wireless connection via Blue-
tooth n
also possible)
= Android Auto (wireless connection via Blue-
tooth n
also possible)%For safety reasons, the Nrst activation of
Mercedes-Benz Link, Apple CarPlay n
or
Android Auto on the multimedia system must
be carried out when the vehicle is stationary
and the parking brake is applied.
You can start Smartphone Integration using the
My devices menu.
You can end Smartphone Integration via the My
devices or by disconnecting the connecting cable
between the mobile phone and multimedia sys- tem.
%Mercedes-Benz recommends disconnecting
the connection via the device manager or the connecting cable only when the vehicle is sta-
tionary.
Overview of transferred vehicle data
When using Smartphone Integration, certain vehi-
cle data is transferred to the mobile phone. This enables you to get the best out of selected mobile phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
= Sosware release of the multimedia system
= System ID (anonymised)
The transfer of this data is used to optimise com-
munication between the vehicle and the mobile
phone.
To do this, and to assign several vehicles to the
mobile phone, a vehicle identiNer is randomly gen-
erated.
This has no connection to the vehicle identiNca-
tion number (VIN) and is deleted when the multi-
media system is reset (  page 281).
MBUX multimedia system301

The following driving status data is transmitted:
= Transmission position engaged
= Distinction between parked, standstill, rolling
and driving
= Day/night mode of the instrument cluster
= Drive type
The transfer of this data is used to alter how con- tent is displayed to correspond to the driving sit-
uation.
The following position data is transmitted: = Coordinates
= Speed
= Compass direction
= Acceleration direction
This data is used by the mobile phone to improve
the accuracy of the navigation (e.g. for continua-
tion in a tunnel).Mercedes-Benz emergency call system
Information on available emergency call systems
Two types of emergency call system are available
to you in the vehicle:
= Mercedes-Benz emergency call system
= 112 emergency call system (EU eCall)
The Mercedes-Benz emergency call system is not
available in all countries. You can Nnd more infor-
mation on the regional availability of eCall at:
https://www.mercedes-benz-mobile.com/extra/
ecall/
The following applies for both emergency call sys- tems:
= The transfer of speciNc data is required for the
intended function of both emergency call sys- tems. This will be explained in the "Data trans-
fer" section (  page 305).
=
Both emergency call systems are included as
standard equipment in your vehicle and are
activated at the factory.
= The use of both emergency call systems is
exempt from charges.
= Both emergency call systems only function in
areas in which the mobile phone network pro-viders oMer mobile phone coverage.
For both systems, insuPcient network cover-
age from the mobile phone network providers can result in an emergency call not being
transmitted.302MBUX multimedia system