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334 CUSTOMER ASSISTANCE
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts, and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct prob-
lems the first time, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and a
complete list of all tools and equipment. Owner's Manuals
These Owner's Manuals have been prepared with the assis
-
tance of service and engineering specialists to acquaint you
with specific FCA US LLC vehicles. Included are starting,
operating, emergency, and maintenance procedures as well
as specifications, capabilities, and safety tips.
Call toll free at:
• 1-800-890-4038 (US)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (US)
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INDEX
A
Adding Engine Coolant (Antifreeze) ................................... 256
Additives, Fuel ........................................................................ 299
Air Bag Air Bag Operation ............................................................... 124Driver Knee Air Bag ........................................................... 125
Enhanced Accident Response ................................... 131, 240
Event Data Recorder (EDR) ............................................... 240
Front Air Bag ....................................................................... 122If Deployment Occurs ........................................................ 130
Knee Impact Bolsters .......................................................... 124Maintaining Your Air Bag System.................................... 132
Maintenance......................................................................... 132
Transporting Pets ................................................................ 153
Air Bag Light ..................................................................... 84, 154
Air Cleaner, Engine (Engine Air Cleaner Filter) ................ 250
Air Conditioner Maintenance ............................................... 251
Air Conditioner Refrigerant .................................................. 251
Air Conditioner System ......................................................... 251
Air Conditioning Filter ............................................................ 59
Air Conditioning, Operating Tips .................................... 57, 59 Air Filter ................................................................................... 250 Air Pressure
Tires .......................................................................................277
Alarm Security Alarm .......................................................................21
Alterations/Modifications Vehicle.....................................................................................12
Antifreeze (Engine Coolant) ..........................................256, 301 Disposal ................................................................................258
Anti-Lock Brake System (ABS) ...............................................97 Anti-Lock Warning Light.........................................................88
Assist, Hill Start .......................................................................101
Audio Systems (Radio)........................................................... 305
Auto Down Power Windows ..................................................61
Auto Up Power Windows .......................................................61Automatic Transmission ................................................163, 164 Adding Fluid................................................................263, 304
Fluid And Filter Change ....................................................263
Fluid Change........................................................................263Fluid Level Check........................................................261, 262
Fluid Type ....................................................................261, 304
Special Additives .................................................................262
Auxiliary Electrical Outlet (Power Outlet) ............................70
Axle Fluid .................................................................................304
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B
Battery................................................................................. 86, 247 Charging System Light......................................................... 86
Keyless Key Fob Replacement ............................................ 15
Belts, Seat ................................................................................. 154
Body Builders Guide ................................................................ 12
Body Mechanism Lubrication ............................................... 252
B-Pillar Location...................................................................... 272
Brake Assist System .................................................................. 98
Brake Fluid ............................................................................... 304
Brake System ................................................................... 260, 295 Anti-Lock (ABS) .................................................................... 97
Fluid Check .................................................................. 260, 304
Master Cylinder................................................................... 260 Parking.................................................................................. 161
Warning Light ....................................................................... 85
Brake, Parking ......................................................................... 161
Brake/Transmission Interlock .............................................. 164
Bulb Replacement ................................................................... 200
Bulbs, Light ...................................................................... 156, 200 C
Camera, Rear ........................................................................... 179
Capacities, Fluid...................................................................... 301
Caps, Filler Fuel ........................................................................................ 181Oil (Engine) .................................................................. 245, 249 Power Steering .....................................................................171
Radiator (Coolant Pressure)...............................................257
Car Washes ..............................................................................291
Carbon Monoxide Warning ...........................................153, 300
Cargo Area Cover .....................................................................66
Cargo Area Features .................................................................66
Cargo Compartment .................................................................66
Cargo Tie-Downs ......................................................................66
Cellular Phone .........................................................................320
Certification Label ...................................................................182
Chains, Tire ..............................................................................287
Changing A Flat Tire ......................................................212, 266
Chart, Tire Sizing .................................................................... 268
Check Engine Light (Malfunction Indicator Light)..............95
Checking Your Vehicle For Safety ........................................153
Checks, Safety ..........................................................................153
Child Restraint.........................................................................133
Child Restraints Booster Seats ........................................................................137Child Seat Installation.................................................147, 151
How To Stow An unused ALR Seat Belt .........................144Infant And Child Restraints...............................................136
Locating The LATCH Anchorages ...................................142
Lower Anchors And Tethers For Children .....................139Older Children And Child Restraints ..............................136Seating Positions..................................................................138
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Clean Air Gasoline .................................................................. 297
CleaningWheels................................................................................... 285
Climate Control ......................................................................... 53
Cold Weather Operation........................................................ 158
Compact Spare Tire ................................................................ 283
Contract, Service ..................................................................... 331
Cooling Pressure Cap (Radiator Cap).................................. 257
Cooling System ....................................................................... 255 Adding Coolant (Antifreeze)............................................. 256
Coolant Level ....................................................................... 258Cooling Capacity................................................................. 301
Disposal Of Used Coolant.................................................. 258Drain, Flush, And Refill ..................................................... 256
Inspection ..................................................................... 255, 258
Points To Remember........................................................... 259
Pressure Cap ........................................................................ 257
Radiator Cap ........................................................................ 257
Selection Of Coolant (Antifreeze) ..................... 256, 301, 302
Corrosion Protection .............................................................. 290
Cruise Light ............................................................................... 93
Cupholders ................................................................................ 69
Customer Assistance .............................................................. 329
Customer Programmable Features....................................... 306
Cybersecurity .......................................................................... 305 D
Dealer Service ..........................................................................248
Defroster, Windshield ............................................................ 154
Diagnostic System, Onboard ...................................................94 Dipsticks Oil (Engine) ..........................................................................246
Power Steering .....................................................................171
Disable Vehicle Towing .........................................................238
Disposal Antifreeze (Engine Coolant) ..............................................258
Door Ajar ....................................................................................86 Door Ajar Light .........................................................................86
Door Locks .................................................................................22
Doors ...........................................................................................22
Driver’s Seat Back Tilt ..............................................................29
Driving Through Flowing, Rising, Or
Shallow Standing Water .....................................................197 E
Electric Brake Control System .................................................98
Electric Remote Mirrors ...........................................................41 Electrical Outlet, Auxiliary (Power Outlet) ...........................70
Electronic Range Select (ERS) ................................................170
Electronic Stability Control (ESC)...........................................99
Electronic Throttle Control Warning Light ...........................86
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Emergency, In Case OfFreeing Vehicle When Stuck.............................................. 237Jacking .......................................................................... 212, 266
Jump Starting ....................................................................... 231Towing .................................................................................. 238
Emission Control System Maintenance ................................. 95 Engine ....................................................................................... 245 Air Cleaner ........................................................................... 250Block Heater ......................................................................... 159
Break-In Recommendations .............................................. 160Checking Oil Level.............................................................. 246Coolant (Antifreeze) ........................................................... 302
Cooling ................................................................................. 255
Exhaust Gas Caution .................................................. 153, 300Fails To Start ........................................................................ 158
Flooded, Starting ................................................................. 158
Jump Starting ....................................................................... 231Oil .......................................................................... 248, 301, 302
Oil Filler Cap................................................................ 245, 249
Oil Filter................................................................................ 250
Oil Selection ................................................................. 249, 301
Oil Synthetic......................................................................... 249
Overheating ......................................................................... 234
Starting.................................................................................. 157
Engine Oil Viscosity ............................................................... 249
Engine Oil Viscosity Chart .................................................... 249 Enhanced Accident Response Feature .........................131, 240
Ethanol ...................................................................................... 297
Exhaust Gas Cautions.....................................................153, 300
Exhaust System................................................................153, 253
Exterior Lights ...................................................................43, 156 F
Filters Air Cleaner ...........................................................................250
Air Conditioning ...................................................................59
Engine Oil .....................................................................250, 302
Engine Oil Disposal ............................................................ 250
Flashers Hazard Warning..................................................................199
Turn Signals ...................................................................92, 156
Flooded Engine Starting.........................................................158
Fluid Capacities .......................................................................301
Fluid Leaks ...............................................................................156
Fluid Level Checks Brake...................................................................................... 260
Engine Oil ............................................................................. 246
Power Steering .....................................................................171
Fluid, Brake ..............................................................................304
Fluids And Lubricants ............................................................302
Fog Lights ...................................................................................45
Fold-Flat Seats ...........................................................................29
Four-Way Hazard Flasher .....................................................199
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Freeing A Stuck Vehicle ......................................................... 237
Fuel............................................................................................ 297Additives .............................................................................. 299
Clean Air .............................................................................. 297
Ethanol .................................................................................. 297
Filler Cap (Gas Cap) ........................................................... 181
Gasoline ................................................................................ 297
Materials Added.................................................................. 299
Methanol............................................................................... 297Octane Rating .............................................................. 297, 302
Specifications ....................................................................... 302Tank Capacity ...................................................................... 301
Fuses ......................................................................................... 206 G
Gas Cap (Fuel Filler Cap)....................................................... 181
Gasoline, (Fuel) ....................................................................... 297
Gasoline, Clean Air ................................................................. 297
Gasoline, Reformulated ......................................................... 297
Gear Ranges ............................................................................. 165
Gear Selector Override ........................................................... 236
Glass Cleaning ......................................................................... 293
Gross Axle Weight Rating ............................................. 183, 185
Gross Vehicle Weight Rating ........................................ 183, 184
Guide Body Builders ........................................................................ 12
GVWR ....................................................................................... 183 H
Hazard Driving Through Flowing, Rising,
Or Shallow Standing Water ...............................................197
Hazard Warning Flashers ......................................................199
Head Restraints .........................................................................34
Headlights Cleaning ................................................................................290Passing ....................................................................................44
Switch ......................................................................................43
Heated Seats...............................................................................32
Heater, Engine Block ..............................................................159
Hill Start Assist ........................................................................101
Hitches Trailer Towing .....................................................................187
Holder, Cup ...............................................................................69
Hood Prop ..................................................................................64
Hood Release .............................................................................64 I
Ignition........................................................................................17 Key..................................................................................... 13, 17
Switch ......................................................................................17
Ignition Key Removal ...............................................................17 Immobilizer (Sentry Key).........................................................19
Inside Rearview Mirror ............................................................38
Instrument Cluster ..............................................................75, 76
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Descriptions ........................................................................... 92
Display .................................................................................... 77
Display Controls.................................................................... 77
Engine Oil Reset .................................................................... 80
Instrument Panel Lens Cleaning .......................................... 292
Interior And Instrument Lights .............................................. 46 Interior Appearance Care ...................................................... 292
Interior Lights ............................................................................ 46
Introduction ............................................................................... 10
iPod Control............................................................................. 318
iPod/USB/MP3 Control ........................................................ 318 Bluetooth Streaming Audio ............................................... 318 J
Jack Location............................................................................ 212
Jack Operation ................................................................. 212, 266
Jacking And Tire Changing ................................................... 212
Jump Starting........................................................................... 231 K
Key Fob Programming Additional Key Fobs ................................... 16
Key Fob Battery Service (Remote Keyless Entry)................. 15
Key Fob Programming (Remote Keyless Entry) .................. 16
Key-In Reminder ....................................................................... 18 Keys............................................................................................. 13 Replacement........................................................................... 19
Sentry (Immobilizer)............................................................. 19 L
Lane Change Assist...................................................................45
Lap/Shoulder Belts.................................................................111
Latches ...................................................................................... 156 Hood........................................................................................64
Leaks, Fluid ..............................................................................156
Life Of Tires ............................................................................. 280
Light Bulbs .......................................................................156, 200
Lights ........................................................................................156 Air Bag ............................................................................84, 154Brake Assist Warning .........................................................100
Brake Warning .......................................................................85
Bulb Replacement................................................................200
Cruise ......................................................................................93
Daytime Running ..................................................................43
Engine Temperature Warning .............................................87
Exterior............................................................................43, 156Hazard Warning Flasher ....................................................199
Headlights ..............................................................................43
Interior ....................................................................................46
Malfunction Indicator (Check Engine)...............................91
Park.................................................................................... 44, 93Passing ....................................................................................44
Seat Belt Reminder ................................................................88
Service ...................................................................................200
Tire Pressure Monitoring (TPMS) .....................................103
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Traction Control .................................................................. 100
Turn Signals ................................................................... 92, 156Warning Instrument Cluster Descriptions .................. 87, 92
Loading Vehicle .............................................................. 182, 184 Capacities ............................................................................. 184
Tires....................................................................................... 272
Locks Power Door ............................................................................ 22
Low Tire Pressure System ..................................................... 103
Lubrication, Body ................................................................... 252
Lug Nuts/Bolts ....................................................................... 295 M
Maintenance Free Battery ...................................................... 247
Maintenance Schedule ........................................................... 241
Malfunction Indicator Light (Check Engine) .................. 91, 95
Manual Service ................................................................................... 333
Master Cylinder Brakes.................................................................................... 260
Methanol .................................................................................. 297
Mirrors ........................................................................................ 38 Electric Powered.................................................................... 41
Electric Remote ...................................................................... 41
Exterior Folding..................................................................... 40
Outside ................................................................................... 39
Rearview................................................................................. 38 Modifications/Alterations
Vehicle.....................................................................................12
Monitor, Tire Pressure System ..............................................103
Mopar Parts..............................................................................332 N
New Vehicle Break-In Period ................................................160 O
Occupant Restraints ................................................................108
Octane Rating, Gasoline (Fuel)......................................297, 302
Oil Change Indicator ................................................................80 Reset ........................................................................................80
Oil Filter, Change .................................................................... 250
Oil Filter, Selection ..................................................................250
Oil Pressure Light .....................................................................87
Oil Reset......................................................................................80
Oil, Engine ........................................................................248, 302 Capacity ................................................................................301Change Interval ...................................................................248Checking ...............................................................................246
Dipstick .................................................................................246
Disposal ................................................................................250Filter ..............................................................................250, 302
Filter Disposal ......................................................................250
Identification Logo ..............................................................249
Materials Added To ............................................................ 250
Pressure Warning Light .......................................................87
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