2020 Ram ProMaster City Owner's Manual

326 MULTIMEDIA
Phone
Making and answering hands-free phone calls is easy with
Uconnect. When the Phonebook button is illuminated for the
Uconnect system, your system is ready. Check Uconnect-
Phone.com for mobile phone compatibility and pairing
instructions.
Push the VR button or Phone button (if enabled). After the
beep, say one of the following commands:
• “Call John Smith”
• “Dial 123-456-7890 and follow the system prompts”
• “Redial (call previous outgoing phone number)”
• “Call back (call previous incoming phone number)” TIP:
When providing a Voice Command, push the VR button or
Phone button (if enabled) and say “
Call,” then pronounce
the name exactly as it appears in your phone book. When a
contact has multiple phone numbers, you can say “ Call John
Smith work.”
Uconnect 3/3 NAV Phone
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MULTIMEDIA 327
Voice Text Reply
Uconnect will announce incoming text messages. Push the
VR button or Phone button (if enabled) and say Listen.
(Must have compatible mobile phone paired to Uconnect
system.)
1. Once an incoming text message is read to you, push the
VR button or Phone button (if enabled). After the beep,
say... “Reply.”
2. Listen to the Uconnect prompts. After the beep, repeat one of the pre-defined messages and follow the system
prompts. * Only use the numbering listed. Otherwise, the system will
not transpose the message.
TIP:
Your mobile phone must have the full implementation of the
Message Access Profile (MAP)
to take advantage of this
feature. For details about MAP, visit UconnectPhone.com.
Apple® iPhone® iOS6 or later supports reading incoming
text messages only.
General Information
The following regulatory statement applies to all Radio
Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and with
Innovation, Science, and Economic Development Canada
PRE-DEFINED VOICE TEXT REPLY RESPONSES
Yes. Stuck in traffic. See you later.No. Start without me. I’ll be late.
Okay. Where are you? I will be <5, 10, 15, 20, 25, 30, 45, 60> minutes late.*
Call me. Are you there yet?
I’ll call you later. I need directions. See you in <5, 10,
15, 20, 25, 30, 45, 60> of minutes.*
I’m on my way.
Can’t talk right
now.
I’m lost. Thanks.
PRE-DEFINED VOICE TEXT REPLY RESPONSES
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328 MULTIMEDIA
license-exempt RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received,including interference that may cause undesired opera -
tion.
Le présent appareil est conforme aux CNR d`Innovation,
Science and Economic Development applicables aux appar -
eils radio exempts de licence. L'exploitation est autorisée aux
deux conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. es posible que este equipo o dispositivo no cause interfer -
encia perjudicial y
2. este equipo o dispositivo debe aceptar cualquier interfer- encia, incluyendo la que pueda causar su operación no
deseada. NOTE:
Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.
Additional Information
© 2019 FCA US LLC. All rights reserved. Mopar and Ucon
-
nect are registered trademarks and Mopar Owner Connect is
a trademark of FCA US LLC. Android™ is a trademark of
Google Inc. SiriusXM® and all related marks and logos are
trademarks of SiriusXM® Radio Inc.
Uconnect System Support:
• US residents visit DriveUconnect.com or call:
1-877-855-8400 (24 hours a day 7 days a week)
• Canadian residents visit DriveUconnect.ca or call:
1-800-465-2001 (English) or 1-800-387-9983 (French)
Mon. – Fri., 8:00 am – 8:00 pm, ET
Sat., 9:00 am – 5:00 pm, ET
Sun., Closed
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329
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep a
maintenance log of your vehicle's service history. This can
often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle's problems or the specific
work you want done. If you've had an accident or work done
that is not on your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must have your vehicle
by the end of the day, discuss the situation with the service
advisor and list the items in order of priority. At many autho-
rized dealers, you may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is advisable to make
these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally inter -
ested in your satisfaction. We want you to be happy with our
products and services.

Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an authorized
dealer. They know your vehicle the best, and are most concerned
that you get prompt and high quality service. The manufacturer's
authorized dealers have the facilities, factory-trained technicians,
special tools, and the latest information to ensure the vehicle is fixed
correctly and in a timely manner.

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330 CUSTOMER ASSISTANCE
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with this
process.
• If for some reason you are still not satisfied, talk to thegeneral manager or owner of the authorized dealer. They
want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manufacturer's customer center.
Any communication to the manufacturer's customer center
should include the following information:
• Owner's name and address
• Owner's telephone number (mobile, home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
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CUSTOMER ASSISTANCE 331
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manu-
facturer has installed special Telecommunication Devices for
the Deaf (TDD) equipment at its customer center. Any
hearing or speech impaired customer, who has access to a
TDD or a conventional teletypewriter (TTY) in the United
States, can communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer's New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manufac-
turer's service contracts. If you purchased a manufacturer's
service contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three weeks of
the vehicle delivery date. If you have any questions about the
service contract, call the manufacturer's Service Contract
National Customer Hotline at 1-800-521-9922 (Canadian resi -
dents, call (800) 465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer's service contract. It is not
responsible for any service contract other than the manufac -
turer's service contract. If you purchased a service contract
that is not a manufacturer's service contract, and you require
service after the manufacturer's New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
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332 CUSTOMER ASSISTANCE
We appreciate that you have made a major investment when
you purchased the vehicle. An authorized dealer has also
made a major investment in facilities, tools, and training to
assure that you are absolutely delighted with the ownership
experience. You will be pleased with their sincere efforts to
resolve any warranty issues or related concerns.WARRANTY INFORMATION
See the Warranty Information online for the terms and provi-
sions of FCA US LLC warranties applicable to this vehicle
and market.
MOPAR PARTS
Mopar® fluids, lubricants, parts, and accessories are avail -
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at its
best.WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle components
contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids contained
in vehicles and certain products of component wear
contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
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CUSTOMER ASSISTANCE 333
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme-
diately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying FCA
US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, an authorized dealer
or FCA US LLC.

To contact NHTSA, you may call the Vehicle Safety Hotline toll
free at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://
www.safercar.gov ; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., West Building, Washington, D.C.
20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov .
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme
-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans -
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/ .
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the informa -
tion that students and professional technicians need in diag -
nosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo -
nents is written in straightforward language with illustra-
tions, diagrams, and charts.
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