2020 MERCEDES-BENZ SPRINTER MY20 with 7” screen

#
Todisconnect the sliding doo rfromt he
electric mo tor:tur nrelease catch 2180°
clockwise.
The "MAN" position is set. #
Tounlo ck:pull lo cking pin 3upwards man‐
ually or use thec ent rallockin gbutton to
unlo ckthes liding door (/ page49). #
Press button 1. #
Open or close thes liding door wit hthe out‐
side/inside door handle. #
Toconnect thes liding door tothee lectric
mo tor:tur nrelease catch 2180° counter-
clockwise.
The "AUTO" position is set. #
Adjus tthe sliding door (/ page55). #
If it is no tpossible torectify them alfunction,
visit aqualified specialis tworks hop. Re
setting thee lectric sliding door Slidin
gdoor button on thec enter console
Sliding door button on thec enter console
1 Opens and closes thes liding door on the
ri ght side of thev ehicle Sliding door button on
thed oor sill (B-pillar) Yo
um ustrese tthe sliding door if ther eh as been
am alfunction or avoltag esuppl yinter ruption. #
Ifth es liding door is open: press button 1on
th ec enter console or sliding door button 3
on thed oor sill (B-pillar) and hold until the
door is closed.
or #
Close thes liding door wit hthe door handle
(/ page54). #
Thenbrief ly press button 1onthec enter
console or sliding door button 3onthed oor
sill (B-pillar) once, or pull thed oor handle
(/ page54)tocomple tely open thes liding
door.
The sliding door is operational. Re
ar-end doors Opening and closing
ther ear-en ddoor sfrom
outside &
WARNING Risk of accident and injury
whe nopening ther ear-end door in poor
traf ficc onditions
Whe nyou open arear-end door ,the following
is possible:
R Other people or road user smaybe endan‐
ge red
R Youm aybe caugh tbyoncomin gtraffic
This is particular lythec ase if youo pen the
re ar-en ddoor mor ethan 90°. #
Only open ther ear-end door swhen traf‐
fi cc onditions permit. #
Alwaysm akes uret hat ther ear-end
door sareproper lyloc ked. Openin
gand closing 55

Opening
ther ight rear-end door #
Pullhandle 1. #
Swing ther ear-end door tothes ide until it
engages.
Opening thel eftr ear-en ddoor #
Mak esuret hat ther ight rear-en ddoor is
open and engaged. #
Pull release handle 1inthed irection of the
ar row. #
Swing ther ear-end door tothes ide until it
engages.
Opening ther ear-en ddoor sfully #
Open ther ele vant rear-en ddoor out pas tthe
fi rs td etent (90°). #
Open ther ear-end door full y.
The rear-en ddoor will stay inthes topp osi‐
tion. Closing
ther ear-en ddoor sfromo utside #
Close thel eftr ear-end door firm ly from out‐
side. #
Clos ethe right rear-en ddoor firm ly from out‐
side. Opening/closin
gthe rear-end door sfromt he
inside The
0036 symbol indicates that ther ear-end door
is unloc ked. #
Tounlo ck:slidelatch 2 tothel eft.
The 0036 symbol is visible. #
Toopen: pull opening le ver1up and open
th er ear-end door. #
Swing ther ear-end door tothes ide until it
engages. #
Toclose: makesuret hat thel eftr ear-end
door is closed. #
Pull ther ight rear-en ddoor firm ly closed by
th ed oor handle. #
Tolock: slide latch 2tother ight
The 0037 symbol is visible. Pa
rtition sliding door Opening and closing
thep artition slidin gdoor
from thed rive r's compa rtment &
WARNING Risk of becoming trapped due
to non-engaged pa rtition sliding door
If th eo pen partition sliding door is not
engaged, it can mo veon its ownw hile the
ve hicle is in motion. 56
Opening and closing

This can cause
youoro ther people to
become trapped. #
Befor edriving, alw aysc lose thep arti‐
tion sliding door and ensur ethat it is
engaged. #
Toopen: turnthe keyc ounter-clockwise 3.
The sliding door is unloc ked. #
Slide thes liding door tother ight 2asfaras
it willg o. #
Toclose: slidethes liding door tothel eft 1
until it engages.
Yo uc an loc kthe sliding door wit hthe key. Opening and closing
thep artition slidin gdoor
from thec argo compa rtment #
Toopen: pushthel eve rtot heright 3.
The sliding door is unloc ked. #
Slide thes liding door tothel eft 1 asfaras
it willg o. #
Toclose: slidethes liding door tother ight
2 until it engages. Electrical
step Fu
nction of thee lectrical step Yo
ur vehicle's sliding door ma ybeequipped with
an electrical step.
Elect rical step 1 automaticall yextends when
th es liding door opens, and retracts af tert he slid‐
ing door closes. Electrical step 1 is equipped
wit ho bstacle de tection at thef ront.Ift hestep
meets an obs tacle while extending, it stops. Once
yo uh ave remo vedt he obs tacle, youm ustfirst
clos ethe sliding door then re-ope nitsot hatthe
st ep extends comple tely.
If th ee lectrical step pr events loading ,you can
bloc kitv ia obs tacle de tection whe nthe sliding
door opens. The electrical step then remains
re tracted and afork-lift truc koro ther lifting vehi‐
cle can mo vecloser tothec argo compartment.
% The displa yshows the Step Not Extended
See Operator's Manual messageorthestep
not extended malfunction message.
When thei gnition is switched off, awarning
to ne will sound if obs tacle de tection is
blo cked. The tone la stsf or tw ominutes.
When thei gnition is switched on, thew arning
to ne will sound continuous ly.
Ve hicles with an instrument displa y(color
display): ifth ed ispla yshows the Step Not
Retracted See Operator's Manual messageor
Step Not Extended See Operator's Manual mes‐
sag eand aw arning tone sounds, electrica lstep
1 is malfunctioning (/ page311).
If elect rical step 1 is malfunctioning, thes tep
ma ynotextend or retract, or do so only pa rtiall y. Opening and closing
57

Af
teram alfunction occurs, youm ustretra ct and
lo ck thee lectrical step 1 manually in order to
continu eyour journe y(/ pag e58).B efor epas‐
sen gers exitth ev ehicle, infor mthem that electri‐
cal step 1 maybem issing. Re
leasing thee lectrical step in an emer gency
(manua lretra ction) If
th ee lectrical step does no tautomatically
re tract, youm ustm anuall yretra ct thes tepa nd
loc kitino rder tocontinu edriving. #
Ontheu nderside of step 2 on bo thbars 1
re mo vethes pring cotters 3from thep in. #
Remo vethew ashe rs4 and de tach both
bars. #
Fold bars 1intot he step's housing. #
Slide thes tepi ntoi ts housing.
% When securing
thes tepf or thef irst time ,you
mus tpunctur eafoil wit hthe spring cotters. #
On bo thsides, inser tspring cotters 1
th ro ugh theh ousing's holes and int othe step
as farast heyw ill go.
The step has been secured in its housing. Side window
Opening and closing
thes ide windo ws &
WARNING Risk of entrapment when
opening asidew indow
Whe nopening asidew indo w, parts of the
body could be dr awninorb ecome trapped
between thes ide windo wand windo wframe. #
When opening, mak esuret hat nobody
is touchin gthe side windo w. 58
Openin gand closing

#
If someone is trapped, release theb ut‐
to ni mmedia tely or pull it in order to
clos ethe side windo wagain. &
WARNING Risk of becoming trapped
whe nclosing asidew indow
Whe nclosing asidew indo w, body parts could
be trapped in thec losing area in thep rocess. #
When closing, mak esuret hat no body
parts ar einthe closing area. #
If someone is trapped, release theb ut‐
to ni mmedia tely or press theb utton in
order toreopen thes ide windo w. &
WARNING Risk of becoming trapped
whe nchildren opera tethes ide windo ws
Children coul dbecome trapped if they oper‐
at et he side windo ws,particularly when unat‐
te nded. #
Activat ethe child saf etyl oc kf or the
re ar side wind ows. #
When leaving thev ehicle, alw ayst ake
th eS martK eywit hyou and loc kthe
ve hicle. #
Neverlea ve children unat tende dint he
ve hicle. 1
Windo wlifte r,left
2 Windo wlifte r,right #
Toopen manuall y:press and hold button 1
or 2. #
Toclose manuall y:pull and hold button 1
or 2. The windo
wsinthef ront door scan also be oper‐
ated automaticall y. #
Toopen comple tely: brie flyp ress but ton1
or 2 beyond thep oint of resis tance.
Au tomatic operation wills tart. #
Toclose comple tely: brie flyp ull but ton1
or 2 beyond thep oint of resis tance.
Au tomatic operation wills tart. #
Tointer rupt automatic operation: briefly
press or pull button 1or2 again.
% If an objec
tbloc ksas ide wind owduring the
automatic closin gprocess, thes ide window
will open again automaticall y.The automatic
re ve rsing function is onl yanaid and is no ta
substitut efor your attentiveness.
% If automatic operation of
thes ide windo ws
does no twork, ther eisnoa nti-entra pment
function.
Au tomatic reve rsing function of thes ide win‐
do ws
If an object bloc ksas ide wind owduring thec los‐
ing process, thes ide windo wwill open again
automaticall y.The automatic reve rsing function is
onl yana id and is no tasubstitut efor your atten‐
tiveness. #
During thec losing process, mak esuret hat no
body parts ar einthe closing area. &
WARNING Risk of becoming trapped
despit ether ebeing reve rsep rotection on
th es ide window
The reve rsef unction does no treact:
R Tosoft, light and thin objects, e.g. fingers
R Over thel ast 00CFin (4 mm) of thec losing
path
R During resetting
R When thes ide windo wisclosed again
manuall yimmediatel yafter automatic
re ve rsing
This means that ther everse function cann ot
pr eve nt someone from becoming trappe din
th ese situations. #
During thec losing process, mak esure
th at no body parts ar einthe closing
area. #
If someone becomes trapped, press the
0062 button toopen thes ide window
again. Opening and closing
59

Ve
ntilating thev ehicle befor estarting ajour‐
ne y( conve nience opening) &
WARNING Risk of entrapment when
opening asidew indow
Whe nopening asidew indo w, parts of the
body could be dr awninorb ecome trapped
between thes ide windo wand windo wframe. #
When opening, mak esuret hat nobody
is touchin gthe side windo w. #
Release theb utton immediately if some‐
body becomes trapped. Yo
uc an ventilat ethe vehicle befor eyou start
driving.
To do this, thek eyis used tocar ryout thef ollow‐
ing function ssimultaneously:
R unloc kthe vehicle
R open thes ide windo ws
The "con venience opening "function can only be
ope ratedu sing thek ey.T he keym ustbeinc lose
pr ox imit ytot he driver's or front-passenger door. #
Press and hold the0036 button on thek ey.
The following function sareper form ed:
R thev ehicle is unloc ked
R thes ide windo wsareo pened #
Tointer rupt convenience opening: release
the 0036 button. Closing side windo
wsfrom theo utside (con‐
ve nience closing) &
WARNING Risk of entrapment caused by
inadver tent con venience closing
Whe nthe con venience closing featur eis
operating, parts of theb ody could become
trapped in thec losing area of thes ide win‐
do ws. #
Obser vethec omple teclosing proce‐
du re when using con venience closing. #
Whe nclosing ,makes uret hat no body
parts ar einthe closing area. #
Press and hold the0037 button on thek ey.
The following function sareper form ed:
R The vehicle is loc ked
R The side windo wsarec losed #
Tointer rupt convenience closing: release
the 0037 button. Re
setting thes ide windo ws The side windo
wsmus tber esetafter am alfunc‐
tion or avoltag esuppl yinter ruption. #
Swit chon thei gnition (/ page109). #
Pushbothw indo wlifte rb uttons and hold for
appr oximately one second af tert he side win‐
do wh as closed. 60
Opening and closing

Problems with
thes ide windo ws Problem
Possible causes/consequences and 0050 0050Solutions
As ide windo wcann otbe
closed and thec ause is
no to bvious. #
Chec ktos ee ifther ea reanyo bject sinthe windo wguide.
& WARNING Risk of becoming trapped or fata llyi njured if reve rs‐
ing pr otection is no tactivated
If yo uc lose aside wind owagain immediatel yafter it has been
bloc ked, thes ide windo wwill close wit hincreased or maximum
fo rc e. The reve rsing featur ewillthen no tbea ctive.
Pa rtsoft he body could become trapped in thec losing area in the
process. #
Mak esuret hat no parts of theb ody ar einthe closing area. #
Tostop thec losing process, release theb utton or press the
button again tore-ope nthe side windo w. If
as ide windo wisobstructed during closing, and reopens again slightl y,
yo uc an proceed as follo ws: #
Immedia tely afte rt he windo wisobstructed, pull thec orresponding
button again until thes ide windo whas closed, and hold theb utton
fo rana dditional second.
The side windo wisclosed wit hincrease dforce.
If th es ide windo wisobstructed again and reopens slightl y,yo uc an pro‐
cee dasf ollows: #
Repeat thep reviou sstep.
The side windo wisclosed without thea utomatic reve rsing function.
The side windo wscannot
be opened or closed
using thec onvenience
opening feature. The SmartK
eybatter yisweak or discharged. #
Chec kthe batter ywitht he batter ychec klam pand replace if neces‐
sar y(/pag e47). Anti-thef
tprote ction Fu
nction of thei mmobilizer The immobilize
rpreve nts your vehicle from being
st ar tedw ithout thec orrect key.
The immobilizer is automaticall yactivated when
th ei gnition is switched off, and deactivated when
th ei gnition is switched on.
When leaving thev ehicle, alw ayst aket he key
wit hyou and loc kthe vehicle. If thek eyis left
inside thev ehicle, an yone can star tt he engine.
% In
thee vent thee ngine does no tstart despi te
th ev ehicle's star terb atter yhaving suf ficient
ch arge ,the immobilizer is defective. Contact
aq ualified specialis tworks hop or call
1-800-367-63 72(intheU SA)or
1-800-387-0 100( in Canada). ATA
(Anti-Thef tAlarms ystem) Fu
nction of ATA(Anti- theftA larms ystem)
If th eA TAsystem is armed, avisual and audible
alar mist riggered in thef ollowing situations:
R aside door is opened
R ther ear-end door is opened
R theh ood is opened
R thei nterior motion sensor is triggered
(/ page63)
R thet ow -awa ya larmist riggered
(/ page62) Opening and closing
61

AT
Aisa utomatica llya rmed af tera pproxima tely
fi ve seconds in thef ollowing situation:
R afte rt he vehicle has been loc kedw itht he
Sma rtKey When
theA TAsystem is armed, indicator lamp
1 flashes in theo verhead cont rolp anel.
AT Aisa utomatica llyd eactivated in thef ollowing
situations:
R Afteru nlocking thev ehicle wit hthe Smart‐
Ke y.
R Afterp ressing thes tart/s topb utton wit hthe
Sma rtKe yinside thev ehicle.
Arming/disarming ATA(Anti- theftA larms ys‐
te m)
If th ea larms ystemisa rmed, avisual and audible
alar mist riggered in thef ollowing situations:
R Adoor is opened
R The hood is opened
% The alar
misnotdeactivated, evenify ou
immediatel yclose theo pen door that has
triggered it, fore xamp le.
Arming #
Close all thed oors. #
Lockthe vehicle wit hthe SmartK ey.
Indicator lamp 1intheo verhead cont rol
panel flashes. Disarming
#
Unloc kthe vehicle wit hthe SmartK ey.
Indicator lamp 1intheo verhead cont rol
panel goes out.
% The
vehicle loc ksagain automaticall yifyou
do no topen adoor within 40 seconds af ter
unlo cking thev ehicle.
St opping thea larm #
Press the0036 or0037 button on theS mart‐
Ke y.
or #
Press thes tart/s topb utton wit hthe Smart‐
Ke yinside thev ehicle.
The alar mstops. Fu
nction of thet ow -awa ya larm Fu
nction of thet ow -awa ya larm
Av isual and audible ala rmis triggered if thei ncli‐
nation of thev ehicle changes when thet ow -away
alar misa ctivated. This can be thec ase if the
ve hicle is raised on one side, fore xamp le. Arming/disarmin
gthe tow- aw ay alarm Arming/disarming
#
Lockthe vehicle wit hthe key.
The tow- aw ay alar misa utomaticall yarmed
af te ra bou t40s econds: #
Open thev ehicle wit hthe key.
The tow- aw ay alar misd eactivated.
The tow- aw ay alar miso nlya rmed when thef ol‐
lowing components ar eclosed:
R thed rive r's door and thef ront-passenger
door
R thes ide doors
R ther ear-end doors 62
Opening and closing