2020 MERCEDES-BENZ SPRINTER MY20 with 7” screen

Yo
ur Operatin gInstr uctions Ve
hicl edocument walletint hevehicle
Her eyou can find informatio nonoperation, service workand theg uarantee for
yo ur vehicle in printed form. É9075841706xËÍ
9075841706
Order no. T90 702011 3P artn o. 90 75841706 Editio nB-2020 Spri
nter
Operating Instructions
Merce des-BenzSprinter Operating Instructions

Publication details
Internet
Fu
rther information about Mercedes-Benz vehi‐
cles and about Mercedes-Benz AGcan be found
on the following websites:
https://www.mercedes-benz.com
https://www.mbusa.com (USA only)
https://www.mercedes-benz.ca (Canada only)
Documentation team
© Daimler VANSUSA,LLC
© Mercedes-Benz AG:nottobe rep rinted, transla‐
ted orotherwise reproduced, in whole or in part,
without written permission from Mercedes-
Benz AG.
Ve hicle manufacturer
Mercedes-Benz AG
Mercedesstraße 12 0
703 72Stutt gart
Germany
Ve hicle dealer
Daimler VANS US A,LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
https://www.mbusa.com (USA only)
http://www.mbsprinterusa.com
Cus tomer Assis tance Center:
1-8 77-762-8267
Mercedes-Benz Canada, Inc.
98 Van derhoof Avenue
Tor onto, ON M4G 4C9
http s://ww w.mercedes-benz.ca (Canada only)
Cus tomer Relations Department:
1-800-38 7-0100
Daimler VANSUSA, LLC and Mercedes-Benz Can‐
ada, Inc. are Daimler Companies.
Canada only: "Authorized Sprinter Dealer" is
defined as an authorized Mercedes-Benz Sprinter
Dealer. Co-driver airbag
warning Example
&
WARNING Risk of inju ryor fatal injuries
if th ef ront-passenger airbag is enabled
If th ef ront-passenger front airbag is enabled,
ac hild on thef ront-passenger seat ma ybe
st ru ck bythef ront-passenger airbag during
an accident.
NEVER use arear ward-facing child restra int
sy stem on aseat wit hanENABLED FRONT
AIRB AG,DEATH or SERIOU SINJUR Ytot he
CH ILD can occur. Obser
vethec hap ter" Childr eninthev ehicle".
As at 06.09.19

We
lcome tothew orld of Me rced es-Benz
Befor eyou firs td rive off, read these Operating
Instruction scarefull yand familiarize yourself with
yo ur vehicle. Fory our owns afet ya nd alon ger
ve hicle life, follo wt he instructions and warning
notices in these Operating Instructions. Disre‐
ga rding them ma yresult in damag etothevehicle
or environment or in personal injur y.
Ve hicle damag ecaused byfailur etoo bservethe
instructions is no tcovered bytheN ew Vehicle
Limited Warrant y.
The standar dequipmen tand produc tdesc ript ion
of your vehicle ma yvarya nd depends on thef ol‐
lowing factors:
R Model
R Order
R National version
R Availability
Mercedes-Ben zreser vest he right tointroduce
ch anges in:
R Design
R Equipment
R Tech nica lfeatures
Therefore, thed escription ma ydiffe rf romy our
ve hicle in some cases.
The following document sareinteg ralp arts of the
ve hicle:
R Printed Operating Instructions
R Maintenance Booklet
R Equipment-dependent supplements
Alw aysk eep these document sinthevehicle. If
yo us ellthev ehicle, alw aysp ass all documents
on tothen ew owner.
Daimle rVANS US A,LLC
Mercedes-Benz Canada, Inc.
AD aimler Company
9075841706
9075841706

Symbols
..................................................... 4At
ag lance ................................................. 6
Cockpit ........................................................ 6
Instrument clus ter. ...................................... 8
Overhead control panel .............................. 11
Doo rcontrol panel .................................... .16
Emergencies and breakdowns ................... 18Genera
lnotes .......................................... 20
Environmen talp rotection .......................... 20
Mercedes-Benz Genuine Parts. ..................20
No tesa bout attachments, add-on
equipment, ins tallation sand con ver‐
sions .......................................................... 21
Operating Instructions ...............................22
Service and vehicle operation ...................22
Operating saf ety. ...................................... .23
Decla rations of conformity ........................ 24
Diagno stics connection ............................ .25
No tesonc hanges tothee ngine output ..... 25
Qualified specialis tworks hop .................... 25
Ve hicle registration ................................... 25
Cor rect us eoft hevehicle .........................26
Multi Purpose Vehicle ................................ 26
Information on problems wit hyour
ve hicle .......................................................26
Re portin gsafet yd efects ............................ 26
Limited Warrant y....................................... 27
QR codes forr escue car d.......................... 27
Dat astorage ..............................................27
Copyright .................................................. .29Occupant saf
ety...................................... 31
Re stra int sy stem ........................................31
Sea tbelts .................................................. 32
Airbag s...................................................... 35
Safely transporting children in the
ve hicle .......................................................36
No tesonp etsint hevehicle ......................45 Opening and closing
...............................46
SmartK ey................................................... 46
Door s........................................................ 49
Sliding doo r................................................ 51
Electric sliding door ................................... 52
Re ar-en ddoor s......................................... .55
Pa rtition sliding door ................................ .56
Electrica lstep. ........................................... 57
Sid ew indo w. ............................................. 58
Anti-thef tprotection ..................................61 Seats and
stowage .................................. 64
Cor rect driver's sea tposition .................... 64
Seats ......................................................... 64
Ad justing thes teering wheel ......................76
St ow agea reas .......................................... .77
Bottle holder .............................................. 78
Cup holder ................................................ .78
Ashtr ayand cigar ette lighter .................... .79
Soc kets ..................................................... 80
Wi relessl ycharging them obile phone
and coupling wit hthe exterior antenna ..... 82
Ins talling or removing thef loor mats ......... 83 Light and vision
....................................... 84
Exterio rlighting ......................................... 84
Ad justing thei nterior lighting .................... 87
Changin gbulbs .......................................... 90
Wi ndshield wipe rs..................................... 95
Mir rors ....................................................... 97
Using sun visor s........................................98 Climat
econtrol ....................................... 99
Overvie wofclimatecontrol sy stems ......... 99
Operating climat econtrol sy stems ..........1 01
Operating air vents .................................. 104
Au xilia ryheating ...................................... 105
Operating cargo compartment ventila‐
tio n.......................................................... 108 Drivin
gand pa rking .............................. 109
Driving .................................................... .109
Batter ymains witch................................. 12 0
Au tomatic transmission ........................... 12 2
All-whee ldrive ........................................ .124
DSR (Downhil lSpeed Regulation) ............ 12 6
Electroni cleve lcontrol ............................ 12 8
Re fueling ................................................ .133
Pa rking .................................................... 14 0
Driving and driving sa fety sy stems ..........1 45
Wo rkmode ............................................. .167
Tr ailer operation ...................................... 16 8 Instrument Displa
yand on-board
compu ter............................................... 174
Overvie wofInstrument Displa y............... 174
Overvie wofthe buttons on thes teer‐
ing wheel .................................................1 75
Operating theo n-boar dcomputer ........... 175
Overvie wofthe displa yson them ulti‐
function displa y........................................1 76
Setting thei nstrument lighting ................1 772
Contents

Menus and submenus ..............................
17 7Mercede
sPRO ....................................... 18 2
Information aboutM ercedes PRO
(Mercedes me) ........................................ 182
Information aboutM ercedes PROcon‐
nect (Mercedes me connect) ................... 182
Callin gthe Mercedes-Benz Cus tomer
Center using them ultimedia sy stem .......1 82
Making acall via theo verhead control
panel .......................................................1 83
Informatio nonthe breakdown assis‐
ta nce cal lvia theo verhead control
panel .......................................................1 83
Giving permission ford atat ransfer ......... 183
Tr ans ferred dat aduring aservice call ...... 183 MBUX multimedia sy
stem .................... 18 5
Overvie wand operation ........................... 185
Sy stem settings ....................................... 191
Ve hicle information ..................................1 93
Te lephon e............................................... .194
Media ...................................................... 201
Ra dio .......................................................2 05
Sound ...................................................... 206 Tr
anspo rting .......................................... 207
No tesonl oading guidelines .................... 207
Load distribution .....................................2 08
Securing loads ......................................... 208
Carr ier sy stems ........................................2 10
Using thei nterior roof car rier sy stem .......2 11
Placing aload on thew heel ar ch............. 213 Maintenanc
eand care .......................... 214
ASS YSTP LUSs ervice inter vald ispla y..... .2 14
Engine compartment ............................... 214
Cleaning and car e................................... 222 Breakd
owna ssistance ......................... 228
Emergency .............................................. 228
Emergency Call Sy stem ........................... 228
Flat tir e....................................................2 30
Batter y.................................................... 230
To wing or tow- startin g............................. 236
Electrical fuse s........................................ 24 0
Ve hicle tool kit ......................................... 241
Hyd raulic jac k......................................... .242 Wheel
sand tires ................................... 244
Information on noise or unusual driving
ch aracteristic s......................................... 24 4
No tesonr egular lyinspecting wheels
and tires .................................................. 24 4
Information on driving wit hsummer
tires ......................................................... 24 4
Information on M+S tires .........................2 45
No tesons nowc hains .............................2 45
Ti re pressur e........................................... 24 6
Loading thev ehicle ................................. 253
Ti re labeling ............................................ .255
Informatio nondefinitions (tires and
loading) ................................................... 259
Changing awheel ................................... .260
Spar ewheel ............................................ 268 Te
ch nical data ....................................... 273
Information on tech nica ldata. ................. 273
On-boar delectronics ...............................2 73
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................2 74
Operating fluids and capacities .............. .276
Ve hicle dat a............................................. 284
Tr ailer hit ch............................................. 285
Lashing points and car rier sy stems ......... 289 Displa
ymessages and warning and
indicator lamps ..................................... 291
Displa ymessages .................................... 291
Indicator and warning lamps .................... 311 Index
...................................................... 322 Con
tents 3

In
these Operating Instructions, youw illfind the
fo llowing symbols: &
DANG ER Dan gerd ue tonoto bserving
th ew arning notices
Wa rning notices dr awyour attention tohaz‐
ards that ma yendanger your healt horlife, or
th eh ealt horl ifeofo thers. #
Obser vethew arning notices. +
ENVIRONMENTAL
NOTEEnvironmental
damag eduetofailur etoo bserveenviron‐
mental no tes Environmental no
tesi nclude information on
environmentally responsible behavior or envi‐
ro nmentally responsible disposal. #
Obser veenvironmen taln otes. *
NO
TEDama getoproperty due tofailure
to obser venotesonm aterial damage No
tesonm aterial damag einfor myou of risks
whic hmaylead to yo urvehicle being dam‐
aged. #
Obser venotesonm aterial damage. %
These symbols indicat
euseful instructions or
fur ther information that could be helpful to
yo u.
X In
stru ctions
(007B pa ge) Fu
rther information on atopic
Display Displa
yinthe multifunction display/
media display
+ Highestmenu le veltobes elected in
th em ultimedia sy stem
* Corresponding submenus tobe selec‐
te dint he multimedia sy stem
*I ndicatesacause 4
Symbols

1
Combination swit ch
Tu rn signals →
85
High beam →
85
Wi ndshield wipe rs →
95
Re ar wind owwiper →
95
2 Steering wheel buttons →
175
3 DIRECT SELEC Tlever →
12 2
4 Inside rearvie wmirror →
98
5 Overhea dcontrol panel →
87
6 DIN sl ot,e .g. form ounting a
ta ch ograph or thet imer fort he
st ationar yheater
7 Sun screen →
98
8 Co-d rive r's po werw indow
switch →
60
9 Central locking →
49
A Stow agec ompartment co ver→
24 2
B Co-driver' sstowa ge compart‐
men tort achograph housing
C Cup holders →
78
D Climat econtrol sy stem →
99
E MBUX multimedia sy stem dis‐
play →
185
F MBUX multimedia sy stem con‐
trol elements →
187 G
12Vsocket →
80
H 230 Vsocket
I Opens and closes thee lectric
sliding door →
52
J Hazar dwarning lamps →
85
K Vehicles wit hKEYLESSS TART:
ke ys lot →
11 0
L USB port →
77
M Start/ stop button →
11 0
N Right-hand swit chpanel
Ac tivates/deacti vatesa ll-wheel
drive →
12 5
Engages/disengages LOW
RANGE →
12 6
Ac tivates/deacti vatesD SR →
127
Ra ises/lo wersthev ehicle le vel→
12 9
Ac tivates/deacti vatesp ower
ta ke -off
Ac tivates/deacti vatesw orking
speed control (ADR) →
167
Ac tivates/deacti vatesc argo
compartment ventilation →
108
Ac tivates/deacti vatest he
ro tating beacon
O Steering wheel gearshif tpad‐
dles →
124 6
Atag lanc e–Cockpit