2020 MERCEDES-BENZ S-CLASS SALOON LONG Owners Manual

More information about Mercedes me connect
services can be obtained in the Mercedes me
Po rtal: https://me.secure.mercedes-benz.com
Data trans ferre d during Mercedes me con‐
nect call se rvices
The data transfer red during a Mercedes me con‐
nect call depends on:
R The reason for initiation of the call
R The service that is selec ted in thevo ice con‐
trol sy stem
R The activated Mercedes me connect services
Yo u can find out which da tais transfer red when
using the services in the cur rently valid
Mercedes me connect term s of use and the data
pr otection information for Mercedes me con‐
nect. You can find these in your Mercedes me
user account. Mercedes me calls
Making a call via
theove rhead control panel
% Mercedes me calls are not possible in every
count ry. Find out at a Mercedes-Benz service centre if
these functions are availa‐
ble in your count ry. 1
me button for service or information calls
2 SOS button co ver
3 SOS button (emergency call sy stem)
Making a Mercedes me call #
Press me button 1. Making an emer
gency call #
Toopen the co ver of SOS button 2, press it
brief ly. #
Press and hold SOS button 3for at least
one second.
If a Mercedes me call is active, an emer gency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me but ton
A call tothe Mercedes-Benz Cus tomer Centre
has been initia ted via the me button in theove r‐
head control panel or the multimedia sy stem
(/ page 326).
Using thevo ice dialogue sy stem you access the
desired service:
R Accident and Breakdown Management
R Mercedes-Benz Cu stomer Centre forge neral
information about theve hicle
Yo u can find information on thefo llowing topics:
R Activation of Me rcedes me connect
R Operating theve hicle 326
MBUX multimedia sy stem

R
Nearest Mercedes-Benz service centre
R Other products and services from Mercedes-
Benz
Data is transfer red during the connection tothe
Mercedes-Benz Cus tomer Centre (/ page 328).
Calling the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Re quirements:
R Access toa GSM network is available.
R The contract partner's GSM network co ver‐
age is available in there spective region.
R The ignition must be switched on so that
ve hicle data can be transfer red automati‐
call y.
Multimedia sy stem:
4 © 5
Phone 5
© #
Call Mercedes me connect.
Af ter confirmation, the multimedia sy stem
sends there qu ired vehicle data. The data
transfer is shown in the cent ral displa y. Then,
you can select a service and be connected
to a specialist at the Mercedes-Benz Cus tomer
Centre.
Calling the Mercedes-Benz Cus tomer Centre
af te r automatic accident or breakdown
de tection
Re quirements:
R The vehicle has de tected an accident or
breakdown situation.
R The vehicle is stationar y.
R The hazard warning lights are switched on.
% This function is not available in all countries.
The vehicle can de tect accident or breakdown
situations under cer tain circums tances.
In theeve nt an accident or breakdown is de tec‐
te d, the emer gency guide sho wssafety no tes in
th e multimedia sy stem displa y.
Af terqu itting the emer gency guide displ ayon
th e multimedia sy stem, a prom ptappears asking
whe ther youwo uld like toget support from the
Mercedes-Benz Cus tomer Centre. #
Select Call.
R Afteryo ur agreement, or if the Mercedes
me connect service "Accident and Break‐
down Management" is active, theve hicle
data is transfer red automatically
(/ page 325).
R The Mercedes-Benz Cus tomer Centre
ta ke syo ur call and or ganises the break‐
down and accident assis tance.
Yo u may be charge dfo rth ese services.
% Depending on the se verity of the accident,
an automatic emer gency call can be initi‐
ated. This has prio rity over all other active
calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prom ptcan appear af ter a delay in theeve nt
of a breakdown. If you are already in contact
with the Mercedes-Benz Cus tomer Centre or
ha ve already recei ved support, this prom pt
can be igno red or declined. MBUX multimedia sy
stem 327

%
Ifyo u ans werth e prom ptfor support from
th e Mercedes-Benz Cus tomer Centre with
Call later, the message will be hidden and
appear again later.
The prom pttrig geredby the Mercedes me
connect service "Telediagnostics", can either
be confi rmed or declined. Af ter being
declined, this will not be shown again.
Ar ranging a service appointment via a
Mercedes me call
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. #
Toarra nge a service appointment: select
Call .
Af teryo ur agreement, theve hicle data is
transfer red and the Mercedes-Benz cus tomer
centre take syo ur prefer red appointment
date. The information is then sent to your
desired service outlet.
This will contact youto confirm the appoint‐
ment and if necessary consult about the
de tails.
% Ifyo u select Call later afte rth e service mes‐
sage appears, the message is hidden and
re appears at a later time.
Giving consent todata transfer during a
Mercedes me call
Re quirements:
R There is an active Mercedes me call via the
multimedia sy stem or the me button in the
ov erhead control panel (/ page 326).
% The prom pttoconfirm da tatrans fer does
not appear in all countries.
If th eAc cident and Breakdown Management
services are not acti vated on Mercedes me, theDo you want to transfer your vehicle data and
the vehicle's position to the Mercedes-Benz Cus-
tomer Centre to improve the processing of your
request? messageis shown. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y.
More information on Mercedes me: https://
www.mercedes.me
Tr ansfer red data during a Mercedes me call
If yo u initiate a service call using Mercedes me,
data is transfer redto enable targeted advice and
an ef ficient service.
The following requ irements must be fulfilled for
th e transfer of the data:
R The ignition is switched on.
R The requ ired data transfer tech nology is sup‐
po rted bythe mobile phone network pro‐
vider.
R The quality of the mobile connection is suf fi‐
cient. 328
MBUX multimedia sy stem

Multi-s
tage trans fer depends on thefo llowing
fa ctors:
R Reason forth e initiation of the call
R The available mobile phone transmission
te ch nology.
R The acti vated Mercedes me connect serv‐
ices.
R The service selected in thevo ice control sys‐
te m.
% A prom ptfor consent tothe data transmis‐
sion only occurs if the cor responding
Mercedes me connect service is not activa‐
te d.
Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
te d and the data pr otection prom pthas been
confirmed thefo llowing data is transmitted:
R Vehicle identification number
R Time of the call
R Reason forth e initiation of the call
R Confirmation of the data pr otection prom ptR
Country indicator of theve hicle
R Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle
If a call is made for a service appointment via
th e service reminder, thefo llowing data is also
transmitte d:
R Cur rent milea geand main tenance da ta
If a call is made af ter auto matic accident or
breakdown de tection using the multimedia sys‐
te m, thefo llowing data is also transmitted:
R Cur rent milea geand main tenance da ta
R Cur rent vehicle location
If Ac cident and Breakdown Management is
called via thevo ice control sy stem and no
service has been activated, but the data pr otec‐
tion query has been confi rmed, thefo llowing
data can also be called up from theve hicle by
th e Mercedes-Benz Cus tomer Centre:
R Curr entvehicle location If
th e data pr otection prom pthas been rejected,
th efo llowing data is transmitte dto enable targe‐
te d advice and an ef ficient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt
R Country indicator of theve hicle
R Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle
Data transfer if Mercedes me connect serv‐
ices are activated
Only if there spective service is activated will
additional incident-specific data be transmitted
in the second stage toenable an optimal
service.
An ove rview of the data transfer red is con tained
in the data pr otection information forthe
Mercedes me connect services. You can find
th ese in your Mercedes me user account.
Data processing
The data transmitted within the scope of the call
is dele ted from the processing sy stem af terthe
call is finished, in so far as this data is not being MBUX multimedia sy
stem 329

used
forot her activated Mercedes me connect
services.
The incident-specific data is processed and
st ored in the Mercedes-Benz Cus tomer Centre
and, if requ ired toprocess the incident, forw ar‐
ded tothe service partner authorised bythe
Mercedes-Benz Cus tomer Centre. Please take
no te ofthe data pr otection information on the
Mercedes me Internet page https://
www.mercedes.me or in there corded message
immediately af ter calling the Mercedes-Benz
Cus tomer Centre.
% The recorded message is not available in
eve rycountr y. Overview of
the Mercedes me & Apps menu When
you log in with a user account tothe
Mercedes me Portal, then services and of fers
from Mercedes-Benz will be available to you.
Fo r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
https://me.secure.mercedes-benz.com %
Make sure you alw ayske ep the Mercedes
me apps updated.
Yo u can call up the menu using Appsinthe mul‐
timedia sy stem.
In theApps menu, thefo llowing options can be
av ailable:
R Connecting theve hicle with theMercedes
me user account
R Deleting a connection between a Mercedes
me user account and theve hicle
R Calling up the Mercedes me services
R Calling up apps such as, In-Car Of fice or the
we b br ows er depending on availability Overview of In-Car Of
fice Using In-Car Of
fice, you can connect your online
services with the multimedia sy stem.
Re quirements for In-Car Of fice:
R The In-Car Of fice service is acti vated in your
Mercedes me user account.
R You ha vea Mercedes me user account. R
You ha veset a Mercedes me PIN.
R You ha vesynchronised your Mercedes me
user account in theve hicle and via Mercedes
me.
R You ha vea user account with an online
service, e.g. Of fice 365 or Gmail, and ha ve
connected the online service with your
Mercedes me user account.
Alternatively you can link this user account
from the multimedia sy stem to yo ur
Mercedes me user account. You will be
of fere d a QR code that will take youto the
we bsite from which you can make the link.
In-Car Of fice functions:
R Display pending appointments in the calen‐
dar
- Reading out calendar ent ries
- Calling (requirement being that a tele‐
phone is connec ted and a telephone
number is sa ved)
- Navigating toappointments (requirement
being that the appointment conta ins a
navigable destination) 330
MBUX multimedia sy stem

-
Deleting a calendar ent ry
R Displ ayand selection of tasks and calls to
compl ete
- Reading aloud
- Calling (requirement being that a tele‐
phone is connec ted and a telephone
number is sa ved)
- Deleting
R Marking ent ryinTasks & calls as completed
O
R Managing e-mails
-
Showing or reading e-mails
- Writing, answering and forw arding e-mails
% Alternativel y,yo u can record text contents
fo ryo ur e-mail via the MBUX Voice Assis tant
or via the dictation function.
% You can start the In-Car Of fice function
using theApps menu. Please no tethat cer‐
ta in functions are only available when the
ve hicle is stationar y. We
b br owser overview 1
Sear ch
2 Torefresh/s top
3 Prev ious website
4 Options
5 Settings %
Und erÄ you ha vethefo llowing options:
R Bookmarks
R Load mobile website
% Websites cann otbe shown while theve hicle
is in motion. Overview of smartphone integ
ration Wi
th Smartphone Integration, you can use cer‐
ta in functions on your mobile phone via the mul‐
timedia sy stem displa y.
Only one mobile phone at a time can be connec‐
te d via Smartphone Integ ration tothe multime‐
dia sy stem. Also for use with two phone mode
with smartphone integration, only one additional
mobile phone can be connected using Blue‐
tooth ®
with the multimedia sy stem.
The full range of functions for Smartphone Inte‐
gration is only possible with an Internet connec‐
tion. The appro priate application must be down‐
loaded on the mobile phone touse Smartphone
In te gration. The mobile phone must be switched
on and connected tothe multimedia sy stem via
th e USB port using a suitable cable. MBUX multimedia sy
stem 331

Apps
for Smartphone Integration
R Mercedes-Benz Link (implementation of the
function using the Mercedes-Benz Link con‐
trol box)
R Apple CarPlay ®
(wireless connection via
Blue tooth ®
also possible)
R Android Auto(wireless connection via Blue‐
to oth ®
also possible)
% For saf etyre asons, thefirs t acti vation of
Me rcedes-Benz Link, Apple CarPlay ®
or
Android Autoon the multimedia sy stem
must be car ried out when theve hicle is sta‐
tionary and the parking brake is applied.
Yo u can start Smartphone In tegration using the
My devices menu.
Yo u can end Smartphone In tegr ation via theMy
devices orby disconnecting the connecting
cable between the mobile phone and multimedia
sy stem.
% Mercedes-Benz recommends disconnecting
th e connection via the device manager or
th e connecting cable only when theve hicle
is stationar y. Overview of transfer
redve hicle data
When using Smartphone Integration, cer tain
ve hicle data is transfer redto the mobile phone.
This enables youto getth e best out of selected
mobile phone services. Vehicle data is not
directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymised)
The transfer of this data is used tooptimise
communication between theve hicle and the
mobile phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identifier is randomly
ge nerated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset .
The following driving status data is transmitted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving R
Day/night mode of the instrument clus ter
R Drive type
The trans fer of this data is used toalter how
con tent is displ ayed tocor respond tothe driving
situation.
The following position data is transmitted:
R Coordinates
R Speed
R Compass direction
R Acceleration di rection
This da tais used bythe mobile phone to
impr ovethe accuracy of the navigation (e.g. for
continuation in a tunnel). Mercedes-Benz eme
rgency call sy stem Information on
available emer gency call sys‐
te ms Tw
o types of emer gency call sy stem are availa‐
ble to yo u intheve hicle:
R Mercedes-Benz emer gency call sy stem 332
MBUX multimedia sy stem

R
112 emer gency call sy stem (EU eCall)
The Mercedes-Benz emer gency call sy stem is
not available in all countries. You can find more
information on there gional availability of eCall
at: https://www.mercedes-benz-mobile.com/
ex tra/ecall/
The following applies for bo themer gency call
sy stems:
R The transfer of specific data is requiredfor
th e intended function of bo themer gency call sy
stems. This will be explained in the "Data
transfer" section (/ page 336).
R Both emer gency call sy stems are included as
st andard equipment in your vehicle and are
activated at thefa ctor y.
R The use of bo themer gency call sy stems is
exe mpt from charge s.
R Both emer gency call sy stems only function in
areas in which the mobile phone network
pr ov iders of fer mobile phone co verage. Fo
r bo thsystems, insuf ficient network co ver‐
age from the mobile phone network pr ovid‐
ers can result in an emer gency call not being
transmitted.
Di fferences between the Mercedes-Benz emer gency call sy stem and the11 2 emer gency call sy stem (EU eCall) Mercedes-Benz emer
gency call sy stem 112 emer gency call sy stem (EU eCall)
R The Mercedes-Benz emer gency call sy stem is permanently logged in to
th e mobile phone networ k.
R Automatic and manual Mercedes-Benz emer gency calls are transmit‐
te dto a Mercedes-Benz emer gency call centre.
In theeve ntthat the emer gency call centre of the Mercedes-Benz
emer gency call sy stem cann otbe reached (e.g. due toa lack of net‐
wo rkcoverage ),th e11 2 emer gency call is car ried out automaticall y.R
Ifyo u decide on the11 2 emer gency call sy stem (EU eCall) onl y,then
th e sy stem only logs in tothe mobile phone network af terth e trigger‐
ing of a manual or automatic emer gency call.
R The 112 emergency call sy stem (EU eCall) transmits automatic and
manual emer gency calls di rectly topublic coordination centres. MBUX multimedia sy
stem 333