2020 MERCEDES-BENZ S-CLASS SALOON LONG Owners Manual

%
The 112 emer gency call sy stem (EU eCall) in
yo ur vehicle meets the delegated regulation
EU 20 17/79. Proper and full functionality of
th e11 2 emergency call sy stem (EU eCall)
depends on circums tances be yond the influ‐
ence of Mercedes-Benz AG. This includes
mobile network co verage and thete ch nical
infrastructu reofthe public reception centres
in there spective countries.
% Please obser vethat in theeve nt of a repair
ge nuine Mercedes-Benz batteries mu stbe
used which ha vebeen certified pursuant to
th e delegated regulation EU 20 17/79
(Appendix I). Other manu facturers are also
permitted pr ovided their batteries are certi‐
fi ed according tothe delegated regulation
EU 20 17/79.
The reisthe option of deactivating the
Mercedes-Benz emer gency call sy stem and
using only the11 2 emer gency call sy stem (EU
eCall). Contact address for car rying out deacti‐
va tion of the Mercedes-Benz emer gency call sys‐
te m are the local dealers. Mercedes-Benz
recommends the activation of
th e Mercedes-Benz emer gency call sy stem for
th efo llowing reasons:
R In emer gency situations when ab road, you
can also get support in a language you
speak.
R Several transmission tech nologies are used
to accelerate the transfer of the accident
data and impr overe liability of the transmis‐
sion.
R The Mercedes-Benz emer gency call sy stem is
permanently logged in tothe mobile phone
networ k,which ensures faster placement of
th e emer gency call and faster transfer of the
accident data.
Measures forre scue, reco very or towing
aw ay can then be initiated in quickl y.
R With a Mercedes-Benz emer gency call, the
accident data is on lytrans ferred tothe pub‐
lic coordination cent rewith the appr oval of
th e cus tomer.
In theeve nt of an au tomatical lytrig gered
emer gency call in which there is no voice
con tact, the accident data is transmit tedimmediately
tothe public emer gency call
centre.
R Ifth e Mercedes-Benz emer gency call centre
is not available, the11 2 emer gency call is
car ried out automaticall y. Overview of emer
gency call sy stems Bo
th th e Mercedes-Benz emer gency call sy stem
as well as the11 2 emer gency call sy stem (EU
eCall) can help toreduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. They help locate an
accident site in places that are dif ficult to
access.
Bo th emer gency call sy stems can initiate an
emer gency call au tomatically (/ page 335) or
manually (/ page 336).
Only make emer gency calls if you or others are
in need of rescue. Do not make an emergency
call in theeve nt of a breakdown or a similar sit‐
uation. 334
MBUX multimedia sy stem

Indicators in
the displa ys
The following messages appear in the multime‐
dia sy stem display for bo themer gency call sys‐
te ms:
R SOS NOT READY: the ignition is not on or
eCall is not available. This does not necessa‐
ri ly indicate comple tefailure of the emer‐
ge ncy call sy stem. Emer gency calls call still
be transmitte d.
The display only refers to theve hicle and
does not take account of theav ailability of
mobile phone networ ksand the Mercedes-
Benz emer gency call centre.
The functional readiness of the emer gency
call sy stem on theve hicle can be seen when
th eSOS NOT READY display disappears once
th e ignition is switched on.
R G: The icon appears in the display during
an active emer gency call.
% Ifth ere is a malfunction of the emer gency
call sy stem, the loudspeakers, microphone,
airbag or the SOS button, forex ample, are
fa ulty. Yo
u can recognise a fault in the emer gency
call sy stem bythefo llowing displa ys:
R A cor responding message appears onthe
driver displa y.
R The SOS button lights up red continu‐
ousl y. Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star ter battery is suf ficiently charge d.
Bo th th e Mercedes-Benz emer gency call sy stem
as well as the11 2 emergency call sy stem (EU
eCall) automatically initiate an emer gency call:
R After activation of there stra int sy stems such
as airbags or seat belt tensioners af ter an
accident
R After an auto matically initia ted emer gency
st op byActive Emergency Stop Assist The emer
gency call has been made:
R Avo ice connection is es tablished with the
emer gency call centre.
R A messa gewith accident data is transmitted
to the emer gency call centre.
The SOS button in theove rhead control panel
fl ashes until the emer gency call is finished.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe displa y. #
Dial the emer gency number 112 or an app ro‐
priate local emer gency call number on your
mobile phone.
If an eme rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and/or the police tothe acci‐
dent site. MBUX multimedia sy
stem 335

R
If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual emer gency call #
Touse the SOS but ton in theov erhead
control panel: pressthe SOS button at least
one second long (/ page 326).
or #
Touse voice control: usethevo ice com‐
mands of the MBUX Voice Assis tant.
The emergency call has been made:
R Avo ice connection is es tablished with an
emer gency call centre. R
Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and the police tothe accident
site.
R A message with accident data is transmit ted
to the emer gency call centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe cent ral displa y. #
Dial the emer gency number 112 or an app ro‐
priate local emer gency call number on your
mobile phone. Emer
gency call sy stem data transmission Fo
r bo th th e Mercedes-Benz emer gency call sys‐
te m as well as the11 2 emergency call sy stem
(EU eCall) data is transfer redto the Mercedes-
Benz emer gency call centre or the public emer‐
ge ncy services call centre.
Depending on the emer gency call sy stem
(/ page 332) activated dif fere nt da tais trans‐
mit tedto the appropriate emer gency call centre. 336
MBUX multimedia sy stem

Tr
ansmitted data according toactivated emer gency call sy stem: Mercedes-Benz emer
gency call 112 emer gency call
R Position data of theve hicle
R Position data on thero ute (a few 10 0 m before the incident)
R Direction of tra vel
R Vehicle identification number
R Drive type of theve hicle (e.g. petrol, diesel, CNG, LPG, electric or
hy drogen)
R Numb er of people de term ined tobe in theve hicle
R Whe ther the emer gency call was initiated manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem
R Whe ther Mercedes me connect is available or not
This is a requ irement forth e option of forw arding the call tothe
Mercedes-Benz Cus tomer Centre if necessar y. R
Position data of theve hicle
R Position data on thero ute (a few 10 0 m before the incident)
R Direction of tra vel
R Vehicle identification number
R Drive type of theve hicle (e.g. petrol, diesel, CNG, LPG, electric or
hy drogen)
R Numb er of people de term ined tobe in theve hicle
R Whe ther the emer gency call was initiated manually or automatically
R Time of the accident %
If only the11 2 emer gency call sy stem (EU
eCall) is activated in theve hicle, the acci‐
dent data is transmit ted directly tothe pub‐
lic emer gency call centre. MBUX multimedia sy
stem 337

Fo
r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter‐
mined.
R Avo ice connection totheve hicle occupants
can be es tablished.
R Emer gency call da tacan be called up.
% ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be per form ed for
up totwo hou rsafte r sending an emer gency
call. Self diagnosis function of the eme
rgency call
sy stem Yo
ur car verifies the operability of the emer‐
ge ncy call sy stem each time the ignition is ON.
During this time the SOS button lights up redfor
fi ve seconds. In case of sy stem failure, you will
be informed with text messa geon the instru‐
ment clus ter and with red indicator SOS NOT
READY onthe displa y. Please, make sure,
that during 30 seconds af ter
switching ignition ON there d indicator SOS
NOT READY inthe upper right corner of display
is switched OFF, this means the emer gency call
sy stem passed diagnostics successfully. St
arting/ending ERA-GLONASS test mode Re
quirements:
R The star ter battery is suf ficiently charge d.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute.
% The test mode is cur rently available in the
fo llowing countries, forex ample:
R Russia
R Belarus
R Kazakh stan
R Armenia
R Kyrgyzs tan #
Tostart thete st mode: press and hold the
~ button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. #
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. Information on data processing
Processing of personal data via
the
Mercedes-Benz emer gency call sy stem
All processing of personal data via the
Mercedes-Benz emer gency call sy stem cor re‐
sponds with the specifications in the EU Regula‐
tion 20 16/679 "on the pr otection of individuals
with rega rd tothe processing of personal data
(GDPR)".
The data is solely used bythe Mercedes-Benz
emer gency call sy stem forre scue and reco very
in theeve nt of an accident. 338
MBUX multimedia sy stem

The
owner of a vehicle, that is equipped with a
Mercedes-Benz emer gency call sy stem in addi‐
tion tothe11 2 emer gency call sy stem (EU eCall),
has theright touse the11 2 emer gency call sys‐
te m ins tead of the Mercedes-Benz emer gency
call sy stem.
Contact address for car rying out deactivation of
th e Mercedes-Benz emer gency call sy stem are
th e local dealers.
Processing of personal data via the11 2
emer gency call sy stem (EU eCall)
All processing of personal data via the11 2 emer‐
ge ncy call sy stem (EU eCall) cor responds with
th e specifications in the EU Regulation
20 16 /679 "on the pr otection of individuals with
re ga rd tothe processing of personal data
(GDPR)" and is based particular lyon the neces‐
sity of upholding the vital interests of the af fec‐
te d person in accordance with Article 6, Clause
1, Letter d of the GDPR.
The processing of this type of data is strictly
limited tothe purpose of operating the emer‐
ge ncy calls tothest andard European emer gency
call number 112. Data
recipient
The recipients of da tathat is processed using
th e11 2 emergency call sy stem (EU eCall) are the
re leva nt eme rgency call inquiry term inals that
are specified tofirs tre cei veand handle emer‐
ge ncy calls tothest andard European emer gency
call number 112by there spective country
authorities in whose territory you are located.
Ar rangements for data processing
Bo th emer gency call sy stems are designed so
th at thefo llowing requ irements are fulfilled:
R The data con tained in the sy stem memory is
not accessible outside the sy stem prior to
th e initiation of an emer gency call.
R Both emer gency call sy stems cann otbe
traced and there is no continuous tracking in
normal operation.
R The data in the sy stem's internal memory is
automatically and continuously dele ted.
R The location data of theve hicle is continu‐
ously overwritten in the sy stem's internal
memor y,so that no more than the last three
cur rent locations requ ired forth e normal
function of the sy stem are available. R
The record of the activity data of bo themer‐
ge ncy call sy stems is only kept for as long as
is requ ired tofulfil the purpose of handling
th e emer gency call, and under no circum‐
st ances for more than 13 hours af terthe
time that an emer gency call is initia ted.
Rights of persons af fected bythe data pro‐
cessing
The person af fected bythe data processing (the
ve hicle owner) has theright toaccess the data
and if applicable can demand the cor rection,
del etion or bar ring of da tathat af fects him or
her and that the processing of which does not
cor respond with the GDPR regulations. Each cor‐
re ction, del etion or bar ring car ried out according
to this regulation must be shared with theth ird
party towhich the data has been transmit ted,
pr ov ided this does not pr oveto be infeasible and
does not incur disproportionate expenditure.
The person af fected bythe data processing has
th eright tocomplain tothe appropriate data
pr otection authority should they be of the opin‐
ion that their rights ha vebeen infringed bythe
processing of their personal data. MBUX multimedia sy
stem 339

Re
sponsible contact point forth e processing of
access rights: Konzernbeau ftra gter für den
Datenschutz, Daimler AG, HPC G353, D-70546
St utt gart, Germany Ra
dio, media & TVOverview of
the symbols and functions in the media menu Symbol
DesignationFunction
6 PlayS electtostart or continue playbac k.
8 Rest Selecttopause the playbac k.
: Repeat a trac kS electtorepeat the cur rent track or the active pla ylist.
R Select once: the active pla ylist is repeated.
R Select twice: the cur rent track is repeated.
R Select thre e times: the function is deactivated.
9 Random pl aybac kS electtoplay back the tra cks in random orde r.
û /ü Skip
forw ards/bac kS electtoskip tothe next or tothe pr evious trac k. 340
MBUX multimedia sy stem

Symbol
DesignationFunction
Ä Ad
ditional option sS electtoshow additional options.
5 CategoriesSelecttoshow or sear chthro ugh available categories (e.g. playback lists, albums,
artists, etc.).
ª SearchS electtosear chinthe active menu. You can sear chfor artists, genres or moods,
fo rex ample.
Z SettingsS electtomake settings.
© HomeSelecttoreturn tothe home screen.
j MessagingSelecttocall up messaging.
2 Full screen Selecttoswitch tofull screen mode. The
following functions and settings are availa‐
ble in the media menu:
R Connecting extern al data storage media with
th e multimedia sy stem (e.g. using USB or
Blue tooth ®
) R
Playing back audio or video files
R Streaming online music
R Looking at TVprogrammes in theTV menu MBUX multimedia sy
stem 341