2019 AUDI Q5 Owners Manual

80A012721BG
Careandcleaning

Careandcleaning
Generalinformation
Regular,propercarehelpstomaintainyourvehi-
cle'svalue.Itcanalsobearequirementwhen
submittingwarrantyclaimsforcorrosiondamage
andpaintdefectsonthebody.
Therequiredcleaningandcareproductscanbe
obtained
fromanauthorizedAudidealerorau-
thorizedServiceFacility.Readandfollowthein-
structionsforuseonthepackaging.

ZAWARNING
—Usingcleaningandcareproductsincorrectly
canbedangeroustoyourhealth.
—Alwaysstorecleaningandcareproductsout
ofreachofchildrentoreducetheriskofpoi-
soning.

@Forthesakeoftheenvironment
—Purchaseenvironmentally-friendlycleaning
productsifpossible.
—Donotdisposeofcleaningandcareprod-
uctswithhouseholdtrash.
Carwashes
Thelongerthat depositssuchasinsects,bird
droppings,treesaporroadsaltremain ontheve-
hicle,themorethesurfacecanbedamaged.High
temperaturessuchasthosecausedbysunlight
increasethedamagingeffect.
Beforewashing,rinseoffheavydepositswith
plentyofwater.
Stubborndepositssuchasbirddroppingsortree
saparebestremovedwithplentyofwateranda
microfibercloth.
Also,washtheundersideofyourvehicleonce
roadsaltstops beingusedfortheseason.
Pressurewashers
Whenwashingyourvehiclewithapressurewash-
er,alwaysfollowthe operatinginstructions pro-
videdwiththepressurewasher.Thisisespecially
importantinregardtothepressureandspraying
distance.Donotaimthespraydirectlyatthe
sealsonthesidewindows,doors,lidsorthesun-
roof*orattires,rubberhoses,insulatingmateri-
al,sensors*orcameralenses*.Keepadistanceof
atleast16in(40cm).
Donotremovesnowandicewithapressure
washer.
Neveruseconenozzlesorhighpressurenozzles.
Thewatertemperaturemustnotbeabove140°F
(60°C).
Automaticcarwash
Sprayoffthevehiclebeforewashing.
Makesurethatthewindowsandroof*areclosed
andthewindshieldwipersareoff.Followinstruc-
tionsfromthecarwashoperator,especiallyif
thereareaccessoriesattachedtoyourvehicle.
Ifpossible,usecarwashesthatdonothave
brushes.
Washingbyhand
Cleanthevehiclestartingfromthetopandwork-
ingdownwardusingasoftspongeorcleaning
brush.Usesolvent-freecleaningproducts.
Washingvehicleswithmattefinishpaintby
hand
Toreducetheriskofdamagingthepaintwhen
washing,firstremovedustandlargeparticles
fromyourvehicle.Insects,greasespots,andfin-
gerprintsarebestremovedwithaspecialcleaner
formattefinishpaint.
Applytheproductusingamicrofibercloth.Tore-
ducetheriskofdamagingthepaintsurface,do
notuse toomuchpressure.
Rinsethevehiclethoroughlywithwater.Then
cleanusinganeutralshampooandasoftmicro-
fibercloth.
Rinsethevehiclethoroughlyagainandletitair
dry.Removeanywaterresidueusingachamois.

ZAWARNING
—Toreducetheriskofaccidents,onlywash
thevehiclewhentheignitionisoffandfol-
lowtheinstructionsfromthecarwashoper-
ator.

343

Careandcleaning


—Toreducetheriskofcuts,protectyourself
fromsharpmetalcomponentswhenwash-
ingtheunderbodyortheinsideofthewheel
housings.
—Afterwashingthevehicle,thebrakingeffect
maybedelayedduetomoistureonthe
brakerotorsoriceinthewinter.Thisin-
creasestheriskofanaccident.Thebrakes
mustbedriedwithafewcarefulbrakeappli-
cations.

@)Note
—Ifyouwashthevehicleinanautomaticcar
wash,youmustfoldtheexteriormirrorsin
toreducetheriskofdamagetothemirrors.
Powerfoldingexteriormirrors*mustonly
befoldedinandoutusingthepowerfolding
function.
—Toreducetheriskofdamagetotherims
andtires,comparethewidthbetweenthe
wheelsonyourvehiclewiththedistancebe-
tweentheguiderailsinthecarwash.
—Toreducetheriskofdamage,comparethe
heightandwidthofyourvehiclewiththe
heightandwidthoftheinsideofthecar
wash.
—Toreducetheriskofpaintdamage,donot
washthevehicleindirectsunlight.
—Toreducetheriskofdamage,donotwash
decorativedecals*withapressurewasher.
—Toreducetheriskofdamagetothesurface,
donotuseinsectremovingsponges,kitchen
sponges,orsimilaritems.
—Whenwashingmattefinishpaintedvehicle
components:
—Toreducetheriskofdamagetothesur-
face,donotusepolishingagentsorhard
wax.
—Neveruseprotectivewax.Itcandestroy
themattefinisheffect.
— Donotplaceanystickersormagnetic
signsonvehiclecomponentspaintedwith
mattefinishpaint.Thepaintcouldbe
damagedwhenthestickersormagnets
areremoved.
(@)Forthesakeoftheenvironment
Onlywashthevehicleinfacilitiesspeciallyde-
signedforthatpurpose.Thiswillreduce the
riskofdirtywatercontaminatedwithoilfrom
enteringthesewersystem.
Cleaningandcareinformation
Whencleaningandcaringforindividualvehicle
components,refertothefollowingtables.The
informationcontainedthereissimplyrecommen-
dations.Forquestionsorforcomponentsthat
Exteriorcleaning
arenotlisted,consultanauthorizedAudidealer
orauthorizedAudiServiceFacility.Alsofollow
theinformationfoundin>A.








ComponentSituationSolution
Windshieldwiper|DepositsSoftclothwithglasscleaner,>page51
blades
Headlights/DepositsSoftspongewithamildsoapsolution®
Taillights
Sensors/DepositsSensors:softclothwithasolvent-freecleaningsolution
cameralensesCameralenses:softclothwithanalcohol-freecleaningsol-
ution
Snow/iceHandbrush/solvent-freede-icingspray
WheelsRoadsaltWater
BrakedustAcid-freespecialcleaningsolution>

344

80A012721BG
Careandcleaning



ComponentSituationSolution
Exhausttailpipes|RoadsaltWater,cleaningsolutionsuitableforstainlesssteel,ifnec-
essary
Decorativeparts/|DepositsMildsoapsolution®),acleaningsolution suitableforstain-
trimlesssteel,ifnecessary

PaintPaintdamageRefertothepaintnumberonthevehicledatalabel,repair
withtouchuppaint>page372.

SpilledfuelRinsewithwaterimmediately

SurfacerustRustremover,thentreatwith hardwax;forquestions,con-
sultanauthorizedAudidealerorauthorizedAudiService
Facility.

CorrosionHaveitremovedby anauthorizedAudidealerorauthor-
izedAudiServiceFacility.

Waternolonger
beadsonthesurface
ofcleanpaint
Treatwith hardwax(atleasttwiceperyear)

Noshineeventhough
painthasbeenpro-
tected/paintlooks
poor
Treatwithsuitablepolish;thenapplypaintprotectantif
thepolishthatwasuseddoesnotcontainanyprotectant

Depositssuchas in-
sects,birddroppings,
treesap,androad
salt
Dampenwithwaterimmediatelyandremovewithamicro-
fibercloth

Grease-basedcon-
taminantssuchas
cosmeticsorsunblock
Removeimmediatelywithamildsoapsolution®)anda
softcloth


Carboncompo-DepositsCleanthesamewayaspaintedcomponents>page343
nents
Decorativedecals|DepositsSoftspongewithamildsoapsolution®

a)Mildsoapsolution:maximumtwotablespoonsof
Interiorcleaning
neutralsoapin1quart(1liter)ofwater




ComponentSituationSolution
WindowglassDepositsGlasscleaner,thenwipedry
Decorativeparts/|DepositsMildsoapsolution®
trim
PlasticpartsDepositsDampcloth

HeavierdepositsMildsoapsolution®),detergent-freeplasticcleaningsolu-
tion,ifnecessary



Displays/instru-|DepositsSoftclothwithLCDcleaner;dustinthelowerareaofthe
mentclusterinstrumentclustercanberemovedusingasoftbrush.
ControlsDepositsSoftbrush,thenasoftclothwithamildsoapsolution®

345

Careandcleaning




Water-baseddeposits
suchascoffee,tea,
blood,etc.
ComponentSituationSolution
SafetybeltsDepositsMildsoapsolution2,allowtodrybeforelettingthemre-
tract
Textiles,Depositsadheringto|Vacuumcleaner
artificialleather,|thesurface
AlcantaraAbsorbentclothandmildsoapsolution®

Oil-baseddeposits
suchasoil,make-up,
etc.
Applyamildsoapsolution®),blotawaythedissolvedoilor
dye,treatafterwardwithwater,ifnecessary

Specifictypesofde-
positssuchasink,
nailpolish,latex
paint,shoepolish,
etc.
Specialstainremover,blotwithabsorbentmaterial,treat
afterwardwithmildsoapsolution,ifnecessary»

NaturalleatherFreshstainsCottonclothwithamildsoapsolution®

Water-baseddeposits
suchascoffee,tea,
blood,etc.
Freshstains:absorbentcloth
Driedstains:stainremoversuitableforleather

Oil-baseddeposits
suchasoil,make-up,
etc.
Freshstains:absorbentclothandstainremoversuitable
forleather
driedstains:Oilcleaningspray

Specifictypesofde-
positssuchasink,
nailpolish,latex
paint,shoepolish,
Spotremoversuitableforleather



nents

etc.
CareRegularlyapplyconditioningcreamthatprotectsfrom
lightandpenetratesintothematerial.Usespecialcolored
conditioningcream,ifnecessary.
Carboncompo-DepositsCleanthesamewayasplasticcomponents

a)Mildsoapsolution:maximumtwotablespoonsofneutralsoapin1quart(1liter)ofwater

ZXWARNING

Wiperbladechatterisalsopossible.
Thewindshieldmustnot betreatedwithwa-
ter-repellingwindshieldcoatingagents.Un-
favorableconditionssuchaswetness,dark-
ness,orlowsuncanresultinincreasedglare.
—Nevercleanheadlightsortaillightswitha
dryclothorsponge.
— Donotuseanycleaningproductsthat con-
tainalcohol,becausetheycouldcause
crackstoform.
—Wheels

@)Note
—Headlightsandtaillights
346
—Neveruseanypaintpolishorotherabra-
sivematerials.
—Damagetotheprotectivelayeronthe
rims,suchasstonechipsorscratches,
mustberepairedimmediately.

80A012721BG
Careandcleaning

—Cameralenses
—Neverusewarmorhotwatertoremove
snoworicefromthecameralens.This
couldcausethelenstocrack.
—Neveruseabrasivecleaningmaterialsor
alcoholtocleanthecameralens.This
couldcausescratchesandcracks.
—Doorwindows
—Removesnowandiceonwindowsandex-
teriormirrorswithaplasticscraper.Tore-
ducetheriskofscratches,movethescra-
peronlyinonedirectionandnot backand
forth.
—Neverremovesnoworicefromdoorwin-
dowsandmirrorsusingwarmorhotwater
becausethiscouldcausecracks toform.
—Toreducetheriskofdamagetotherear
windowdefogger,donot applyanystick-
ersontheheatingwiresontheinsideof
thewindow.
—
Decorativepartsandtrim
—Neverusechromecareorcleaningprod-
ucts.
—Paint
—Toreducetheriskofscratches,thevehicle
mustbefreeofdirtanddustbeforepol-
ishingorwaxing.
—Topreventpaintdamage,donotpolishor
waxthevehicleindirectsunlight.
—Toreducetheriskofpaintdamage,donot
polishawayrustspots.
—Removecosmeticsandsunscreenimmedi-
atelybecausetheycoulddamagethe
paint.
—Decorativedecals
—Toreducetheriskofdamage,donotuse
anyroughpowderorabrasivecleaning
products.
—Toreducetheriskofdamage,donotpol-
ishdecorativedecalsthathaveamatteor
printedfinish.
—Duetotheriskofdamage,donot use an
icescrapertoremovesnowandiceonwin-
dowswithdecorativedecalsonthem.
—Displaysandinstrumentcluster
—Makesurethattheinstrumentclusteris
switchedoffandhascooledoffbefore
cleaningit.
—Displays,theinstrumentcluster,andthe
trimsurroundingitmustnotbecleaned
withdrycleaningmethodsbecausethey
couldbecomescratched.
—Makesurenofluidsenterthespacesbe-
tweentheinstrumentclusterandthe
trim,becausethatcouldcausedamage.
—Controls
—Makesurethatnofluidsenterthecon-
trols,becausethiscouldcausedamage.
—Safetybelts
—Donotremovethesafetybeltstoclean
them.
—Nevercleansafetybeltsortheircompo-
nentswithchemicalsorwithcorrosiveflu-
idsorsolventsandneverallowsharpob-
jectstocomeintocontactwiththesafety
belts.Thiscouldcausedamagetothebelt
webbing.
—Ifthereisdamagetothewebbing,the
connections,theretractors,orthebuck-
les,havethemreplacedbyanauthorized
AudidealerorauthorizedAudiServiceFa-
cility.
—Textiles,artificialleather,andAlcantara
—Nevertreatartificialleather orAlcantara
withleathercareproducts,solvents,floor
polish,shoepolish,spotremover,orsimi-
larproducts.
—Haveacleaningspecialistremovestub-
bornstainstoreducetheriskofdamage.
—Neverusesteamcleaners,brushes,hard
sponges,etc.whencleaning.
— Donotturnontheseatheating*todry
theseat.
—Objectswithsharpedges,suchaszippers
orrivetsonclothing orbelts,cancause
damagetothesurface.
— Openhookandloopfasteners,forexam-
pleonclothing,candamageseatcovers.
Makesurehookandloopfastenersare
closed.
—Naturalleather
347

Careandcleaning

—Nevertreatleatherwithsolvents,floor
polish,shoepolish,spotremoverorsimi-
larproducts.
—Objectswithsharpedges,suchaszippers
orrivetsonclothing orbelts,cancause
damagetothesurface.
—Neverusesteamcleaners,brushes,hard
sponges,etc.whencleaning.
— Donotturnontheseatheating*todry
theseat.
—Tohelppreventtheleatherfromfading,
donotleavethevehicleindirectsunlight
forlongperiodsoftime.Ifleavingtheve-
hicleparkedforlongperiodsoftime,you
shouldcovertheleathertoprotectitfrom
directsunlight.
G)Tips
—Insectsareeasiertoremovefrompaintthat
hasbeenfreshlywaxed.
—Regularwaxingcanpreventrustspotsfrom
forming.
—Decorativedecalscanageduetoenviron-
mentalconditions,whichcanresultindam-
agesuchasbrittleness.Thecolormayfade
ifexposedtoexcessivesunlight.
Takingyourvehicleout
ofservice
Ifyouwouldliketotakeyourvehicleoutofserv-
iceforalongperiodoftime,contactanauthor-
izedAudidealerorauthorizedAudiServiceFacili-
ty.Theywilladviseyouofimportantmeasures,
suchascorrosionprotection,service,andstorage
procedures.Alsofollowtheinformationabout
thevehiclebattery>page320.
348

80A012721BG
Emergencyassistance

Emergencyassistance
Generalinformation
>Parkthevehicleasfaraspossiblefrommoving
trafficinthe eventofabreakdown.Intheevent
ofaflattire,parkthevehicleonalevelsurface.
Ifyouareonasteephill,beespeciallycareful.
>Set theparkingbrake.
>Switchtheemergencyflasherson.
>Havethepassengersexitthevehicle.They
shouldmovetoasafeplace,forexamplebe-
hindaguardrail.

ZAWARNING
Follow thestepsgivenabove.Thisisforyour
protectionandtheforthesafetyof otherson
theroad.

Equipment
Vehicletoolkit,tiremobilitykit,and
vehiclejack
Appliesto:vehicleswiththevehicletoolkit,tiremobilitykit,
andvehiclejack


Fig.268Luggagecompartment:vehicletoolkit,vehicle
jack,tiremobilitykit,andcompressor
Thevehicletoolkit,vehiclejack,tiremobilitykit
andcompressorarestoredintheluggagecom-
partmentunderthecargofloorcover.Liftthe
cargofloorusingthehandle.

ZAWARNING
Improperuseofthevehiclejackcan causese-
riouspersonalinjuries.
—Neverusethescrewdriverhexheadtotight-
enwheelbolts,sincetheboltscannotattain
thenecessarytighteningtorqueifyouuse



the hexhead,potentiallycausinganacci-
dent.
— Thefactory-suppliedjackisintendedonly
foryourvehiclemodel.Undernocircum-
stancesshoulditbeusedtoliftheavyvehi-
clesorotherloads;youriskinjuringyour-
self.
—Neverstarttheenginewhenthevehicleis
raised,whichcouldcauseanaccident.
—Supportthevehiclesecurelywithappropri-
atestandsifworkistobeperformedunder-
neaththevehicle;otherwise, thereisapo-
tentialriskforinjury.
—NeverusethejacksuppliedwithyourAudi
onanothervehicle,particularlyonaheavier
one.Thejackisonlysuitableforuseonthe
vehicleitcamewith.
G@)Tips
Thevehiclejackinyourvehicleismainte-
nance-free.

Tiremobilitykit
Appliesto:vehicleswithtiremobilitykit
>Readandfollowtheimportantsafetyprecau-
tions>page349.
>Set theparkingbrake.
>Selectthe"P"selectorleverposition.
> Checkifarepairwiththetiremobilitykitispos-
sible>page349.
OTemaaRieeechaAldi
Appliesto:vehicleswithtiremobilitykit

B8K-1475



Fig.269Tire: tiredamagethatcannotberepaired
349

Emergencyassistance

Thetirerepairisonlymeantfortemporaryuse.
Changethedamagedtireassoonaspossible
oA.
Ifthetireispiercedbyanobjectsuchasanail,
donotremovetheobjectfromthetire.
Thetiremobilitykitcan beusedattemperatures
aslowas-4°F(-20°C).
Thetiremobilitykitmustnotbeused:
—Ifthetirehascutsorpuncturesthatare larger
than0.16in(4mm)@©fig.269
—Iftherimisdamaged(2)
—Ifyouhavedrivenwithverylowtirepressureor
withoutairinthetire@)
SeeanauthorizedAudidealerorauthorizedAudi
ServiceFacilityforassistanceinthesesituations.

ZA\WARNING
—Pleasenotethatthetiremobilitykitcannot
be
usedinallsituations,andthatitmayon-
lybeusedtemporarily.
— Thetiresealantmustnotcomeincontact
withskin,eyes,orclothing.
—If tiresealantcomesintocontactwithyour
eyesoryourskin,thoroughlyrinsetheaf-
fectedareaimmediatelywithcleanwater.
—Donotinhalethefumes.
—Ifyouswallowanyofthetiresealant,thor-
oughlyrinseyourmouthimmediatelyand
drinkalotofwater.Donotinducevomiting.
Seekmedicalattentionimmediately.
—Changeyourclothingimmediatelyifit
comesintocontactwithtiresealant.
—Ifanallergicreactionoccurs,seekmedical
attentionimmediately.
—Keepthetiresealantawayfromchildren.

@)Tips
—Ifsealantleaks,allowittodryinplace.You
canthenpeelitofflikeasticker.
—Notetheexpirationdateonthesealantbot-
tle.Replace thetiresealantatanauthorized

D_Thecompressormaylookdifferent.However,thewayitis
operatedisgenerallythesame.
350
AudidealerorauthorizedAudiServiceFa-
cility.
—Radioreceptioncanbeinterruptedwhen
operatingthecompressor.
—Follow thelegalregulationsthatareappli-
cableinthecountrywhereyouareoperating
thevehicle.

Repairingtires
Appliesto:vehicleswithtiremobilitykit

RAZ-0054]





Fig.271Diagram:tiremobilitykitconnection
Requirement:thetiremobilitykitmustbelaid
outandreadyforuse>page349.
Settingupthetiremobilitykit
>Openthecover@)onthecompressor)
>fig.270.
>Removetheconnector(4)andpressurehose(5)
withpressuregaugefromthehousing.
>Connectthecompressorpressurehose(S)to
the flange©onthetiresealantbottle@.
>Insertthesealantbottlewiththeflangeatthe
bottomintotheopening@)onthecompressor
cover.