2018 MERCEDES-BENZ E-CLASS WAGON Owner's Manual

ProblemPossible causes/consequences and MSolutions
RThe SmartKeyis malfunctioning.
#Activate KEYLESS-GO .
#Check the battery using the battery check lamp and replace if necessary .
#Use the mechanical keyto lock or unlock theve hicle .
#Ha ve theve hicle and SmartK eychecked at a qualified specialist workshop.
Switching the automatic locking feature
on/off
The vehicle is loc ked automatically when the
ignition is switched on and the wheels are turn‐
ing fast erthan walking pace.
#To deactivate: press and hold button 1for
appr oximately five seconds until an acoustic
signal sounds.
#To activate: press and hold button 2for
appr oximately five seconds until an acoustic
signal sounds.
Danger of being loc ked out when the function is
activated:
RIf th eve hicle is being tow star ted/pushed.
ROn a roller dynamome ter.
Opening and closing 63

Unlocking/locking the driver's door using
th e mechanical key
%
Ifyo uwish tolock theve hicle entirely using
th e mechanical key,firs t press the button for
locking from the inside while the driver's
door is open. Then proceed tolock the driv‐
er's door using the mechanical key.
#Insertthe mechanical keyas far as it will go
into opening 1inthe co ver.
#Pull and hold the door handle.
#Pull the co ver on the mechanical keyas
st ra ight as possible away from theve hicle
until it releases.
#Re lease the door handle.
#To unlock :turn the mechanical keycounter -
clo ckwise toposition 1.
#Tolock: turnthe mechanical keyclo ckwise
to position 1.
#Carefully press the co ver onto the lock cylin‐
der until it engages and is seated firm ly.
Load compa rtment
Opening the tail gate
&
WARNING Risk ofexhaust gas poisoning
Combustion engines emit poisonous exhaust
ga ses such as carbon monoxide. Exhaust
ga ses can enter theve hicle interior if theta il‐
gate is open when the engine is running,
especially if theve hicle is in motion.
#Alw ays switch off the engine before
opening theta ilgate.
#Ne ver drive with theta ilgate open.
64
Opening and closing

*NO
TEDama getotheta ilgate caused by
obs tacles ab ovetheve hicle
The tailgate swings rear wa rds and upwards
when it is opened.
#Make sure that there is suf ficient space
behind and ab ovetheta ilgate.
To open thetai lgate, thefo llowing options are
av ailable:
#Press and hold thep button on the
SmartK ey.
#Ifth eta ilgate is unloc ked, pull theta ilgate
handle and release it again immediatel y.
#With th eta ilgate stopped in an intermediate
position, pull theta ilgate upwards. Release it
as soon as it begins toopen.#Pull remo teopening switch 1forth eta il‐
ga te.
#Ve hicles with HANDS-FREE ACCESS: Move
yo ur foot below the bumper (→page 68).
#Ve hicles with folding bench seat: Pull but‐
to n1 forth eta ilgate twice.
The tailgate is unloc ked.
If th eta ilgate has been loc ked from the outside,
or thech ild saf etyloc khas been activated, the
ta ilgate cannot be unloc ked with button 1.
The tailgate is equipped with an automatic
obs tacle de tection function. If a solid object
bloc ksorrestricts theta ilgate when automati‐
Opening and closing 65

cally opening,this process is stopped. The auto‐
matic obs tacle de tection function is only an aid.
It is not a substitute foryo ur attentiveness when
opening theta ilgate.
Closing the tailgate
&
WARNING Risk of injury from unsecured
items in theve hicle
If objects, luggage or loads are not secured
or not secured suf ficientl y,they could slip,
tip ove r or be throw n around and thereby hit
ve hicle occupants.
There is a risk of injur y,particularly in the
ev ent of sudden braking or a sudden change
in direction.
#Alw aysstow objects in such a wayth at
th ey cannot be thro wn around.
#Before the journe y,secure objects, lug‐
ga ge or loads against slipping or tipping
ove r.
&
WARNING Risk of becoming trapped
duri ng au tomatic closing of theta ilgate
Pa rts of the body could become trapped dur‐
ing automatic closing of theta ilgate. More‐
ove r,people, e.g. children, may be standing
in the closing area or may enter the closing
area during the closing process.
#Make sure that nobody is in the vicinity
of the closing area during the closing
process.
Use one of thefo llowing options tostop the
closing process:
RPress thep button on the SmartK ey.
RPress or pull there mo teoperating switch
on the driver's door.
RPress the closing or locking button on the
ta ilgate.
RPull theta ilgate handle.
Ve hicles with HANDS-FREE ACCESS: It is also
possible tostop the closing process bymoving
yo ur foot in a kicking motion under there ar
bumper. To
close theta ilgate, thefo llowing options are
av ailable:
#Pull theta ilgate down wards slightly. Release
it as soon as it begins toclose.
#Press and hold thep button on the
SmartK ey(with the SmartK eyinthe vicinity
of theve hicle).
#Press closing button 1ontheta ilgate.
66
Opening and closing

#Vehicles with KEYLESS-GO: Press locking
button 2inthetai lgate.
If a keyis de tected outside theve hicle, the
ta ilgate closes and theve hicle is loc ked.
#Press remo teoperating switch 1forth e
ta ilgate.
#Ve hicles with HANDS-FREE ACCESS: Use
yo ur foot to kick below the bumper
(
→page 68).
Au tomatic reve rsing function for the tail gate
The tailgate is equipped with automatic obs tacle
de tection wi threve rsing function. If a solid
object bloc ksorrestricts theta ilgate when auto‐
matically closing, theta ilgate automatically
opens again slightly . The automatic obs tacle
de tection wi threve rsing function is only an aid.
It is not a substitute foryo ur attentiveness when
closing theta ilgate.
#When closing, make sure that no body parts
are in the closing area.
&
WARNING Risk of becoming trapped
despite there ve rsing function
The reve rsing function does not react:
RTo soft, light and thin objects, e.g. fin‐
ge rs.
ROver the last Óin (8 mm) of the closing
path.
In these situations in particular, there ve rsing
function cannot pr event someone being trap‐
ped.
#When closing, make surethat no body
parts are in the closing area.
If someone is trapped:
RPress thep button on the SmartK ey,
or
RPress or pull there mo teoperating switch
on the driver's door, or
RPress the closing or locking button on the
ta ilgate, or
RPull theta ilgate handle.
Opening and closing 67

HANDS-FREEACCESS function
With HANDS-FREE ACCESS you can open, close
or stop the closing process of theta ilgate by
per form ing a kicking mo vement under there ar
bumper.
The kicking mo vement triggers the opening or
closing process alternately. Obser
vethe no tes when opening (
→page 64)
and closing (→page 66) theta ilgate.
% Twowa rning tones sound when thetai lgate
is opening or closing.
& WARNING Risk of burn s causedbya hot
ex haust sy stem
The vehicle exhaust sy stem can become very
hot. If you use HANDS- FREEACCESS, you
could burn yourself by touching theex haust
sy stem.
#Alw ays ensure that you only ma kea
kicking mo vement within the de tection
ra nge of the sensors.
* NO
TEVehicle damage due tounin ten‐
tional opening of theta ilgate
Rwhen using an automatic car wash
Rwhen using a high pressure cleaner
#Deactivate KEYLESS-GO or make sure
that theke ylocated is at leas t10 ft
(3 m) away from theve hicle in such sit‐
uations.
When making the kicking mo vement, make sure
th at you are standing firm ly on the ground you
could otherwise lose your balance, e.g. on ice.
Re quirements:
RThe SmartK eyis behind theve hicle.
RStand at least 12in (30 cm) away from the
ve hicle while per form ing the kicking mo ve‐
ment.
RDo not come into contact with the bumper
while making the kicking mo vement.
RDo not car ryout the kicking mo vement too
slowl y.
RThe kicking mo vement must be towa rdsth e
ve hicle and bac k.
68
Opening and closing

1Sensor detection range
If se veral consecutive kicking mo vements are
not successful, waitte n seconds.
Sy stem limitations
The sy stem may be impaired or may not function
if:
RThe area around the sensor is dirty, e.g. due
to road salt or snow .
RThe kicking movement is made using a pros‐
th etic leg. The
tailgate can open or close unin tentional lyin
th efo llowing situations:
RIf persons' arms or legs mo veinthe sensor
de tection range, e.g. when polishing theve hi‐
cle, sitting on the edge of the cargo compart‐
ment, or picking up objects.
RIf objects are guided behind or placed behind
th eve hicle, e.g. charging cables, tensioning
st ra ps or luggage.
RWhen working on the trailer coupling, trailers
or rear bicycle rack s.
Deactivate KEYLESS-GO (
→page 57) or do not
car rythe SmartK eyabout your person in such
situations.
Limiting the opening angle of the tailgate
Ac tivating the opening angle limiter
Yo u can limit the opening angle of theta ilgate in
th eto p half of its opening range, toappr ox‐
imately 8 in (20 cm) before the end position.
#St op the opening procedure of theta ilgate at
th e desired position.
#Press and hold the closing button in theta il‐
ga te until you hear a short acoustic signal.
The opening angle limiter is activated. The
ta ilgate then stops in thestored position
when opened.
To open theta ilgate full y,pull the handle on the
outside of theta ilgate again af ter it has stopped
automaticall y.
Deactivating th eopening angle limiter
#Press and hold the closing button on theta il‐
ga te unt iltwo short tones sound.
Un locking the tailgate with the mechanical
ke y
#Foldthere ar seat backrest forw ard.
#Re mo vethe combined cargo co ver and net
(→page 108).
Opening and closing 69

#Insert mechanicalkey2 into opening 1in
th e trim and push it in.
The tailgate is unloc ked.
Emer gency release of the tailgate from the
inside (vehicles with a folding bench seat)
#Press the co ver down in the direction of
ar row 1and pull in the direction of ar row
2 and remo veit.
#Pull the emer gency release le ver in the direc‐
tion of ar row3.
The tailgate is unloc ked.
Ro ller sun blinds
Extending there ar side window roller sun‐
blinds
* NO
TEDama getothe inertia reel due to
it snapping back
If suddenly snapped bac k,the inertia reel
may be damaged.
#Alw ays mo vethero ller sun blind by
hand.
#Do not drive with thero ller sun blind
hooked in and side windo wsopened at
th e same time.
70
Opening and closing