2017 AUDI Q5 Owners Manual

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Care and cleaning
Component Situation Solution
T ex til es
Deposits adhering to Vacuum cleaner
art ifici al leat her, the surface
A lcan tara Water-based deposits Absorbent
cloth and mild soap solutiona>
such as coffee, tea,
b lood, etc.
Oil -based deposits Apply a m ild soap solution
a), blot away the dissolved o il or
such as oil, make-up, dye, treat afterward with water, if necessary
etc.
Special deposits such Special stain
remover, blot with absorbent material, treat
as ink, nail polish, la- afterward with mild soap solution, if necessary
a)
tex paint, shoe pol-
ish, etc.
Natu ral le ath er Fresh stains Cotton cloth with a mild soap solution a>
Water-based deposits Fresh stains: absorbent cloth
such as coffee, tea, Dried stains : stain
remover suitable fo r leather
b lood , etc.
Oi l-based deposits Fresh stains: absorbent cloth and stain
remover suitable
such as oil, make-up, for leather
etc. Dried stains : grease dissolving spray
Special deposits such Spot remove r suitab le for leather
as ink, nai l polish, la-
tex paint, shoe pol-
ish, etc.
Care Regularly apply condit ion ing c ream that protects from
lig ht and penet rates into the material. Use specia lly-co l-
ored conditioning cream, if necessary .
Carbon part s Deposits clean the same way as plast ic parts
a) Mi ld soap solution: maximum two tablespoons of neutral soap in 1 q uart (1 liter) of water
.8, WARNING
The windshield may not be trea ted with wa­
ter-repelling windshield coating agents. Un ­
favorable cond itions such as wetness, dark­
ness, or low sun can result in increased glare.
Wiper blade chatter is also possible.
@ Note
- Headlight s/tail li ght s
-Never clean headlights or tail lights with a
dry cloth or sponge.
- Do not use any cleaning product that con­
tains alcohol, because they could cause
cracks to form.
- Whe els
-
- Never use a ny pa int polish or other abra­
sive materials .
- Damage to the protect ive layer on the
rims such as sto ne ch ips or scratches must
be repaired immediately .
-Sen sor s/camera l enses
- Neve r use warm or hot water to remove
snow or ice from the camera lens . This
could cause the lens to crack .
- Neve r use ab rasive cleaning materials or
a lcohol to clean the camera lens . This
could cause scratches and cracks .
-Door window s
-Remove snow and ice on windows and ex-
terior mirrors w ith a plast ic scraper . To
207

Care and cleaning
avoid scratches, move the scraper on ly in
one direction and not back and forth.
- Never remove snow or ice from door win­
dows and mirrors using warm or hot water
because this could cause cracks to form .
- To avoid damage to the rear w indow de ­
fogger, do not apply any stickers on the
heating wires on the inside of the window .
-Decorative parts /trim
- Never use chrome care or cleaning prod-
ucts.
-Paint
-To red uce the risk of scratches, the vehicle
must be free of dirt and dust before pol­
ishing or waxing .
- T o prevent pa int damage, do not polish or
wax the veh icle in direct sunlight.
- To red uce the risk of pa int damage, do not
polish away rust spots.
- Remove cosmetics and sunscreen immedi­
ately -these could damage the paint.
- Di spla ys
- To avoid scratches, do not use dry cleaning
methods on displays .
-Controls
- Make sure that no fluids enter the con-
trols, because this could cause damage.
- Safety belts
- Do not remove the safety belts to clean
them.
- Never clean safety belts o r th eir compo­
nents chemically or with cor rosive fl uids
or so lvents and neve r al low sha rp objects
t o come into con ta ct w ith the safe ty belts.
T his could cause damage to the belt web ­
bing .
-If there is damage to the webbing, the
connections, the retractors or the buckles,
have them replaced by an author ized Audi
dealer or authorized Audi Service Facility.
- Textiles /artificial leather/ Alcantara
- Never treat artificia l leather/ Alcantara
w ith leather care products, so lvents, floor
polish, shoe polish, spot remove or similar
prod uct s.
- Have a specialist remove st ubborn stains
to prevent damage.
208
- Never use steam cleaners, brushes, hard
sponges, etc . when cleaning .
- D o not turn on the seat heating* to dry the
seat.
- Objects w ith sharp edges, such as zippe rs
or rivets on clothing or belts, can cause
damage to the surface .
- Open hook and loop fasteners, fo r exam­
p le on clothing, can damage seat covers.
Make sure hook and loop fastene rs are
closed.
- Natural leather
- Never treat leather with solvents, floor
polish, shoe polish, spot remover or sim i­
lar p roducts .
- Objects w ith sharp edges, such as zippers
or rivets on clothing or belts, can cause
damage to the surface.
- Never use steam cleaners, brushes, hard
sponges, etc. when cleaning.
- Do not turn on the seat heating * to dry the
seat.
- To he lp prevent the leather from fad ing,
do not leave the vehicle in d irect sunlight
for long periods of time . If leav ing the ve­
h icl e parked fo r long pe riods of time, you
should cove r the leathe r to pro te ct it from
d irec t sunlight.
{D Tips
- Insects are easier to remove from paint that
has been freshly waxed.
- Regular waxing can prevent rust spots from
forming.
Placing your vehicle out
of service
If you would like to take your vehi cle out of serv­
ice for a longer period of time, contact an author­
ized Audi dealer or authorized Audi Service Facili­
ty. They will adv ise you of important measures,
such as corrosion protect ion, serv ice and storage
procedures . Also follow the information about
the battery ~
page 225.

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Fuel and Refueling
Fuel
Gasoline
Applies to: vehicles with gaso line engine
Using the right fuel helps keep the environment
clean and prevents engine damage .
Fuel re co mm endati on
The fuel recommended for your vehicle is unlead­
ed pr em ium
grade gasoline. Audi recommends
using TOP TIER Detergent Gasoline with a mini­
mum octane rat ing of 91 AKI (95 RON). For more
information on TOP TIER Detergent Gasoline,
p lease go to the official website
(www.toptiergas .com) .
The recommended gasoline octane rating for
your engine can also be found on a label located
on the inside of the fuel filler flap . Th is rating
may be spec ified as AK I or RON.
Your veh icle may also be operated using unlead­
ed regular gasoline with a min imum octane rat ­
ing of
87 AKl/9 1 RON . However, using 87 AKl/91
RON octane f uel w ill slightly reduce engine pe r­
fo rmance.
Us e un lead ed g asolin e onl y. Unleaded gasoline
is available throughout t he USA, Canada, and in
most Eu ropean count ries . We recommend that
you do not ta ke your vehicle to areas or countries
where u nleaded gasol ine may not be availab le.
For more information on refueling your vehicle,
see
~ page 211.
Octane r ating
Octane rating indicates a gasoline's ability to re­
sist engine damaging "knock" caused by prema­
ture ignit ion a nd detonation . Therefore , buy ing
the co rrect grade of gasoline is very important to
h e lp p revent poss ible engine damage and a loss
of eng ine performance.
Gasoline most commonly used in the Un ited
States and Canada has the following octane rat­
ings that can usually be fo und on the filler pump:
- Premium Grade: 91 -96 AKI
Fuel and R efueling
- Reg ular G rade: 87 -90 AK I
E xplanation of the abb reviations:
AK I=
Anti Knock Index = (R +M)/2 = (RON +MON)/
2
RON = Research Octane Number
MON = Motor Octane Number .
(D Note
-Do not use a ny fue l w it h octane ratings low­
er than 8 7 AKI or 91 RON ot herwise expen­
sive engine damage w ill occur .
- Do
not use leaded gasoli ne. The use of lead­
ed gasoline will severe ly damage your vehi­
cle's catalyt ic converter and its ability to
cont rol exhaust emissions .
Blended gasoline
Applies to: vehicles with gasoline engine
Use of gasoline containing alcohol or MTBE
(methyl tertiary butyl ether )
You may use unleaded gasoline blended with al­
cohol or MTB E (commonly referred to as oxygen ­
ates) if the blended m ixture meets the follow ing
c riteria:
Blend o f gasoline methanol ( wood alcohol or
methyl alcoho l)
-Anti -knock index must be 87 AKI or h igher.
- Blend must contain no more than 3% metha-
nol.
- Blend must contain more than 2% co -solvents.
Blend of gasoline and ethanol (grain alcoh ol or
ethyl alcohol)
- Anti-knock index must be 87 AKI or higher .
- Blend must not conta in more than 15% etha-
nol.
- Veh icles with flex ible fue l* engine: blend must
not contain more tha n 85% ethanol.
Blend of gasoline and MTBE
- Anti-knoc k index mus t be 87 A KI or h igher.
- Blend must contain no t mo re than 15% MTBE.
S easonally adjusted ga soline .,,.
209

Fuel and R efu eli ng
Many gasoline grades are b lended to perform es­
pecia lly we ll for winter or summer driving. Dur­
ing seasonal change-over, we suggest that you
fill up at busy gas stations where the seasonal
adjustment is more likely to be made in time.
@) Note
-Fuels containing a high percentage of etha­
nol such as ESO and E85 may only be used in
vehicles with flexible fuel* engines. Using high ethanol fuel in vehicles not equipped
with flexible fuel* engines can cause severe
engine damage.
- Methanol fuels which do not meet these re­ quirements may cause corros io n and dam­
age to plast ic and rubber components in the
fuel system.
- Do not use fuels that fail to meet the spec i­
fied c riter ia in this chapter.
- If you a re unable to determine whether or
not a particular fuel blend meets the spec i­
ficat ions, ask your service station or its fuel
supplier.
- Do not use fuel for wh ich the contents can­
not be identified.
- Fuel system damage and performance p rob­
l ems result ing from the use of fue ls diffe r­
ent from those specified are not the respon­
s ibility of Audi and are not covered under
the New Vehicle or the Emission Control
System Warranties .
- If you experience a loss of fue l economy o r
driveability and performance prob lems due
to the use of one of these fuel b lends, we
recommend that you switch to unblended
fuel.
Ethanol fuel (Bio -ethanol)
Ap plies to: vehicl es w ith flex ible fuel engine
You con recognize vehicles with a flexible fuel
engine by looking at the label on the inside of
the fuel filler flop.
Vehicles with flexible f uel engines may be oper­
ated w ith bio-ethanol fuels such as E85 (85%
ethanol and 15% gasoline) or with unleaded gas­
oline (91 AKI/ROZ 95). The vehicle may also be
operated with a mixture of these fuels .
210
Your fuel consumpt ion wi ll increase when using
bio-ethano l fue ls due to the lower amount of en­
ergy contained per un it vo lume in ethanol.
Warming up th e fle xible fuel engine in low
temperatures
Due to the chemical composition of bio-ethanol ,
a certain amount of fuel ends up in the engine o il
when driving short distances in very low temper­
atures. This fuel evaporates again when the en­
gine is warmed up .
II Please warm up engine .
If the driver message appears in the instr ument
cluster disp lay, drive with a warm engine to re­
duce the oil leve l.
(D Note
- N ever fill with methano l o r with a h igher
percentage of bio -e thanol than 85% (E85).
A highe r percentage of bio-ethanol in the
fuel can cause damage to the engine or to
the fuel system.
- If you use on ly E85, it is recommended to
fill the fue l tank comp lete ly with unleaded
premium grade gasoline every 5,000 mi les.
- If you experience starting, rough id le or hes ­
itat ion driveab ility prob lems, f ill the fuel
tank comp lete ly with unleaded prem ium
grade gaso line and drive it no rma lly until
the gaso line is used. See your author ized
Audi dealer if the prob lem pers ists.
- Inform your authorized Audi dealer that you
are operat ing or have operated the vehicle
with E85.
- Read and follow the informat ion and tips
about gasoline~
page 209.
(D Tips
It may take longer to start the engine when
the outs ide temperature is ve ry cold . If possi­
ble, use winterized fue l if tempe ratu res are
below free zing .

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Gasoline additives
Applies to: vehicles with gasoline engine
A major concern among many auto manufactur­
ers is carbon deposit build-up caused by the type
of gasoline you use.
Although gasoline grades differ from one manu­
facturer to another, they have certain things in
common. All gasoline grades contain substances
that can cause deposits to collect on vital engine parts, such as fuel injectors and intake valves . Al ­
though most gasolin e brands include additives to
keep engine and fuel systems clean, they are not
equally effe ctive.
Audi recommends using TOP TIER Detergent Gas­
oline. For more information on TOP TIER Deter­
gent Gasoline , please go to the official website
(www.toptiergas.com).
After an extended period of using inadequate
fuels, built-up carbon depos its can rob your en­
gine of peak performance.
CD Note
- Damage or malfunction due to poor fuel
quality is not covered by the Audi New Vehi­
cle Limited Warranty .
- Do not add aftermarket fuel additive prod­
ucts to your fuel tank.
Diesel fuel
Applies to: veh icles with diesel eng ine
Always use ULSD (Ultra Low Sulfur Diesel) No. 2.
The ULSD No . 2 meets the ASTM 0975.
Diesel fuel with concentrations of biodiesel high­
er than S % such as 811,820 or 8100 are strictly prohibited.
Service station fuel pumps are labeled with the
correct fuel information for easy recognition by
the user. If the diesel fuel pump is not labeled
ask the station operator what fuel is being dis­
pensed before filling up your vehicle .
ULSD No . 2 may not be available outside the USA
and Canada. Be sure to check before traveling to
other countries.
Fuel and Refueling
ULSD No. 2 can become thicker in very cold tem­
peratures, and this can impair the engine 's start­
ing and running. Depending on the season, gas
stations provide ULSD No.
2 that flows better in
cold temperatures so tha t you can continue oper­
ating your vehicle as usual.
CD Note
- Your vehicle's diesel engine was designed
soley for use with ULSD No.
2. Therefore,
never use gasoline, heating oil, other fuels
or flow improvers . These contain substances
that will severely damage the fuel system
and the engine. Such damage will not be
covered by your New Vehicle Limited War­
ranty.
- If you put any amount of incorrect fuel in
the fuel tank, do not start the engine under
any circumstances. Immediately contact the
nearest authorized Audi dealer or author­
ized Audi Service Facility for assistance.
These fuels contain substances that can se­
verely damage the fuel system and the en­ gine if the engine is started .
Refueling
Fuel filler neck
The fuel filler neck is located on the right rear
side panel behind the fuel filler flap.
If the power locking system should fail, you can
still open the flap manually -for detailed instruc­
tions see
¢ page 213.
You can find the fuel tank capacity of your vehicle
in
¢ page 273.
The label on the inside of the fuel filler flap tells
you the correct fuel for your vehicle. For more in­
format ion about fuel specificat ions, see
¢ page 209.
Your vehicle fuel tank has an on-board refuelling
vapor recovery system. This feature helps to pre­
vent fuel vapors from escaping from the tank and polluting the environment while you refuel your
vehicle. In order to fill the tank properly while
protecting the environment, please follow this
refueling procedure carefully.
211

Fuel and R efue li ng
_& WARNING
Under normal operating conditions, never car ­
ry additional fuel containers in you r car. Gas
canisters and other containers used to trans­
port fuel can be dangerous . Such containers,
full or empty, may leak and could cause a fire
in a collision. If you must transport fuel to
use for your lawn mower, snow blower, etc.,
be very careful and a lways observe local and
state laws regarding the use, transportation
and sto rage of such fue l conta iners. Make cer­
tain the container meets industry standards (ANSI/ASTM F852 -86) .
(D Note
Never drive you r vehicle unt il the fuel tank is
comp letely empty. The irregular supply of
fue l can cause m isfiring. Gasoline cou ld enter
the exhaust system and damage the catalytic
converter.
Refuelling
Fig. 189 Right rear veh icle side: Opening the fuel filler flap
Fig. 190 Fuel filler flap wit h attac hed fuel cap
When activating the central locking, the fuel f ill­
er flap is automatically unlocked o r locked. Re­
fuel the vehicle with the ignition turned
off.
212
Taking th e fue l cap off
.. Press the left side of the fuel fi ller flap to open
it
¢ fig. 189 -ar row-.
.. Unscrew fuel cap counter-clockwise and hang it
on the fuel filler flap¢
fig. 190 .
.. Check the label on the inside of the fuel filler
flap to determine if the vehicle must be fueled
w ith gasoline or diesel fuel.
Refuelling procedur e
.. Insert the fuel nozzle from the gasoline pump
into the fuel filler neck as far as it will go.
.. Select a medium refuelling rate so that the
nozzle switches off automatically when the
tank is full.
Putting th e fu el c ap b ack o n
.. After filling your tank, twist the fuel cap clock-
wise as far as it will go.
.. Close the fuel filler flap.
To avoid fuel spilling or evaporating from the fuel
tank always close fuel cap properly and com­
plete ly. An improperly closed fuel filler cap may
also cause the MIL lamp¢
page 23 to come on
(only vehicles with gasoline engine).
_& WARNING
Improper refueling or handling of fuel can
cause fire, explos ion and severe burns.
- Fuel is highly flammable and can cause se­
vere burns and other injuries.
-
- Fa ilure to shut the engine off while refuel­
ing and/or to insert the pump nozzle fully into the fue l filler neck could cause fuel to
spray out of fi ller neck or to overflow. Fue l
spray and ove rflowing f uel can ca use a fire .
- Never use a ce llular telephone while refuel­
ing. The electromagnetic radiation can
cause sparks t hat can ignite fuel vapors and
cause a fire.
- Never get back into your vehicle whi le refu­
eling. If in exceptional circumstances you
must get back in your vehicle wh ile refuel­
ing, make certain that you close the door
and touch metal to discharge static electric-
ity before touching t he f iller nozzle again. .,_

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Static electricity can cause sparks that can ignite fuel vapors released during refueling.
- Never smoke or have an open flame any­
where in or near your vehicle when refueling or filling a portable fuel container.
- For your safety, we strongly recommend
that you do not travel with a portable fuel
container in your vehicle. The container, full
or empty may leak and could cause a fire,
especially in a crash.
- If, under exceptional circumstances, you
must transport a portable fuel container,
please observe the follow ing :
- Never fill a portable fuel container while it
is anywhere in or on the vehicle (for exam­
ple, in the luggage compartment, or on
the trunk) . Static electricity can build up
while filling and can ignite fuel vapors causing a fire .
- Always p lace a portable fuel container on
the ground before filling.
- Always keep the filler nozzle completely
ins ide the portable container before and
during filling.
- If filling a portable container made of
metal, the filler nozzle must always be in
contact with the container . This will help
prevent static electric ity from discharg ing
and cause a fire .
- Never spill fuel inside the vehicle or lug­
gage compartment . Fuel vapors are h ighly
flammab le.
-Always observe local and state/provincial
laws regarding the use, storage and trans­
portation of fuel containers.
- Make certa in the fuel co nta iner meets in­
dustry standards (ANSI/ ASTM F852 -86) .
(D Note
If any fuel has spilled onto the car, it should
be removed immediately to prevent damage
to the paint .
@ For the sake of the environment
As soon as the correctly operated nozzle sw itches off automatically for the first time,
the tank is full. Do not try to add more fuel
Fuel and Refueling
because fuel may spill out. In addition, the
expansion space in the fuel tank will be filled -
causing the fue l to overflow when it becomes
warm and pollute the environment.
@ Tips
- Running your engine while refuelling may
cause vapors to escape or even cause fuel to
spill out of the tank. This would then shut
off the fuel nozzle before the tank is full.
- Do not refuel your vehicle with the ignition
turned on. The fuel gauge may otherwise not indicate the correct fuel level after refu­
elling .
- Diesel vehicles* are equipped with a diesel
m isfueling protector . It allows the vehicle
to be fueled only with a diesel fuel pump
nozzle. A worn or damaged nozzle or a noz­
zle that is too small may not be able to open
the diesel misfueling protector.
If this is the
case, try turning the nozzle before inserting
it in the fuel filler neck, use a different fuel
pump or see your authorized Audi dealer or
authorized repair facility for assistance.
- The fuel filler flap of your vehicle is not
locked when you lock the vehicle from the
inside.
Unlocking the fuel filler flap
by hand
You can open the fuel filler flap by hand if the
power locking system should fail.
Fig. 191 Lu ggage compa rtmen t: E merge ncy opening of
fu e t fitte r flap
The emergency opening mechanism is located
behind the right side trim panel in the luggage
compartment.
.. Open the right side trim panel.
213

Fuel and Refueling
"'Loosen the strap from its bracket and pu ll on it
¢
fig. 191 . Now you can open the fuel filler flap
as usual.
Selective catalytic reduction (AdBlue/DEF)
General information
Applies to: veh icles w ith selective catalyt ic reduction
In vehicles with selective catalytic reduction, a
urea solution (Ad B lue/DEF) is injected into the
exhaust system before a nitrogen oxide catalytic
converter to reduce nitrogen emissions. The urea
solution is known as Ad Blue or DEF (Diesel Ex ­
haust Fluid) . AdBlue is used in the following.
The AdBlue is carried in a separate tank in the ve­
hicle. The Ad Blue usage accounts for approxi­ mately 0 .5% to 2.5% of the diesel fuel that is
used.
When a message about refilling the Ad Blue ap­
pears in the instrument cluster display, you must
refill the Ad Blue yourself or have it refilled by an
authorized Audi dealer or authorized Audi Service
Facility ¢ page 215.
(D} Tips
-The display indicates the distance remaining
that can be driven¢
page 214. If the Ad Bl­
ue tank is completely empty, the engine will
not start again after the ignition is switched
off.
-Ad Blue is required by law to operate this ve­
hicle.
Messages in the instrument cluster display
Applies to: vehicles with selective catalytic reduction
The display indicates if the Ad Blue level is low or
if there is a system malfunction.
AdBlue level low
You will be informed if the Ad Blue in the tank
drops below a certain level.
Ad Blue /9 Refill Ad Blue. See owner's manual
214
This message appears when there is only enough
Ad Blue left to drive the distance indicated in the
i nstrument cluster. Fill the Ad Blue.
AdBlue /9 Refill Ad Blue! No restart in x mi
(x km)! See owner's manual
This message appears when there is only enough
Ad Blue left to dr ive the distance indicated in the
i nst rument cluster. Fill the Ad Blue. Otherw ise
the engine will not start again if you stop it once
the distance indicated has been driven.
Refill Ad Blue! No restart! See own­
er's manual
This message appears when the Ad Blue tank is
empty . Fill the Ad Blue. Otherwise you will not be
able to start the engine again once you stop it.
The Ad Blue must be refilled when the amount in
the tank has reached the minimum leve l
¢ page 215, Filling AdBlue .
Incorrect filling/system malfunction
A message appears if the Ad Blue tank was filled
with a flu id other than Ad Blue and the system
has detected that the tank was filled incorrectly,
or if there is a system malfunction .
Ad Blue -I' AdBlue: Fault! No restart in x mi
(x km)! See owner's manual
This message appears when it is on ly possible to
drive the distance indicated in the instrument
cluster. Drive to the nearest authorized Audi
dealer or authorized Audi Service Facility to have
the malfunct ion corrected. Otherw ise the eng ine
will not start again if you stop it once the dis­
tance indicated has been driven.
AdBlue: System fault No restart!
See owner's manual
This message appears if the system has detected
that the tank was filled incorrectly or that there
is a malfunction . Drive immediately to the near­
est authorized Audi dealer or authorized Audi
Service Facility to have the malfunction correct­
ed . Otherwise you will not be able to star t the en­
gine again once you stop it.