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224
Reference Information
System Limitations
GPS System
The signals received from the GPS satellites
are extremely weak (less than a millionth of
the strength of a local FM station) and
require an unobstructed view of the sky.
The GPS antenna is located in the
dashboard. The signal reception can easily
be interrupted or interfered with by the
following:
• Metallic window tint on the front or side
windows
• Cell phones, PDAs, or other electronic
devices docked in a cradle or lying loose
on the dashboard
• Remote starters or “hidden” vehicle
tracking systems mounted near the
navigation unit
• Audio electronic devices mounted near
the navigation unit
• Trees, tall buildings, freeway overpasses,
tunnels, or overhead electrical power
wires
The GPS is operated by the U.S. Department
of Defense. For security reasons, there are
certain inaccuracies built into the GPS for
which the navigation system must
constantly compensate. This can cause occasional positioning errors of up to
several hundred feet.
Address Calculation
The destination icon shows only the
approximate location of a destination
address. This occurs if the number of
possible addresses is different from the
number of actual addresses on a block. For
example, the address 1425 on a 1400 block
with 100 possible addresses (because it is
followed by the 1500 block) will be shown a
quarter of the way down the block by the
system. If there are only 25 actual addresses
on the block, the actual location of address
1425 would be at the end of the block.
Database
The digitized map database reflects
conditions as they existed at various points
in time before production. Accordingly,
your database may contain inaccurate or
incomplete data or information due to the
passage of time, road construction,
changing conditions, or other causes.
For example, some places/landmarks may
be missing when you search the database
because the name was misspelled, the place
was improperly categorized, or a place/
landmark is not yet in the database. This is
also true for police stations, hospitals, and
other public institutions. Do not rely on the
navigation system if you need law
enforcement or hospital services. Always
check with local information sources.
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225
uu System Limitations u Database
Reference Information
In addition, the map database contains
verified and unverified areas. Unverified
streets may be missing from the map, in the
wrong location, or have an incorrect name
or address range. A message will warn you
if your route includes unverified streets.
Exercise additional caution when driving in
unverified areas.
The database does not include, analyze,
process, consider, or reflect any of the
following categories of information:
• Neighborhood quality or safety
• Population density
• Availability or proximity of law
enforcement
• Emergency, rescue, medical, or other
assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type,
weight, load, height, and speed
restrictions)
• Road slope or grade
• Bridge height, width, weight, or other
limits
• Traffic facilities safety
• Special events
• Pavement characteristics or conditions
Every effort has been made to verify that
the database is accurate. The number of
inaccuracies you experience increases the
longer you go without obtaining an
updated map database.
2Obtaining a Navigation Update P. 228
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.
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226
Reference Information
Customer Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2Troubleshooting P. 206
There are also FAQs available online at
automobiles.honda.com.
• For questions regarding Bluetooth®
HandsFreeLink®:
2Bluetooth® HandsFreeLink® P. 168
• For questions regarding the smartphone
connection:
– U.S.: Visit handsfreelink.honda.com.
– Canada: Visit www.handsfreelink.ca.
• For traffic-related issues:
2Traffic P. 208
• For reporting issues with the database or
places/landmarks:
2Reporting Errors P. 226
• Call Honda Automobile Customer
Service.
2Honda Automobile Customer Service
Contact Information P. 226
Reporting Errors
You can help to improve database accuracy
by reporting any errors you encounter.
• Report errors in freeways and main
“verified” roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/.
• Please do not report errors in purple
“unverified” roads. Maps for these areas
are provided for reference only.
2Unverified Routing P. 40
• Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated. An
updated database is available for
purchase, usually in the fall of each year.
2Obtaining a Navigation Update
P. 228
• For vehicle position icon errors, screen
error messages, or other GPS-related
errors:
2Troubleshooting P. 206
2System Limitations P. 224
Honda Automobile
Customer Service Contact
Information
Honda Navi
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3023
Honda Canada Inc.
Honda Customer Relations
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888)-9-HONDA-9
Hours: 8:00 am to 7:30 pm Mon to Fri (EST)
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227
uu Customer Assistance u Visiting Your Dealer
Reference Information
Visiting Your Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult your dealer. Please identify
the specific issue (e.g., error occurs when
you enter a specific a ddress, when driving
on a certain road, or just when it’s cold) so
that the service advisor can refer the issue to
the factory so that a solution can be found.
Be patient, the service advisor may be
unfamiliar with your specific issue.
Map Coverage
The navigation system provides map
coverage for the contiguous United States,
Alaska, Hawaii, Canada, and Puerto Rico.
The map coverage consists of accurately
mapped (verified) metropolitan areas and a
less accurate (unverified) rural database.
Note that unverified areas are constantly
being reviewed and co nverted to verified
areas each year.
Contiguous United States
Hawaii Puerto Rico
Canada
Alaska
Map coverage update information is
available from Honda Automobile
Customer Service or online at:
•U.S.: www.hondanavi.com
• Canada: ww
w.honda.ca
To find navigation system update
information:
1. Visit the website:
• U.S.: ww
w.hondanavi.com
• Canada: w
ww.honda.ca
2. Select
your vehicle model and model
year.
3. Click Map Co
verage to display a list of
verified coverage areas on the most
recent update.
4. Clic
k Map Coverage Details to display a
PDF document with a full listing of all
coverage areas.
u Adobe® Reade
r® is required for
viewing and printing the Portable
Document Format (PDF) documents.
To download the latest version of
Adobe Reader, visit http://
get.adobe.com/reader/.
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228
uu Customer Assistance u Obtaining a Navigation Update
Reference Information
Obtaining a Navigation
Update
Honda is continually expanding the scope of
the navigation system. Navigation system
software upgrades may be made available
periodically, usually in the fall of each year.
To purchase an updated data file:
1. Obtain your
vehicle’s VIN number and the
System/Device Information.
2 System/Device Information P. 200
2. Call the Honda Naviga tion Disc Fulfilment
Center at (888) 291-4675, or order
online at:
•U.S.: www.hondanavi.com
• Canada: ww
w.honda.ca
Updated data is not available from your
dealer.
However, the dealer may assist you
in obtaining one out of courtesy. There is no
program for free updates.
Traffic Information
• Continuously updated traffic information is available in major metropolitan areas
across the 48 contiguous states and
Hawaii.
•Visit automobiles.honda.com/traffic for
a
complete listing of coverage areas and
other information.
• Traffic information is available on U.S. models
only.
Operation in Alaska,
Hawaii, Canada, and
Puerto Rico
■XM
® Radio
Navigation-equipped vehicles delivered to
Alaska, Hawaii, and Puerto Rico are
equipped with XM hardware, but XM
broadcasting is not available. There are
certain functions that rely on XM satellite
signal coverage which are not available.
Unavailable menu options will appear gray
on the LCD display.
■ Map Coverage
All roads displayed on the map screens are
verified roads. Inform
ation in this manual
relating to “unverified” roads or areas is not
applicable.
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■Address and Place Entry
Screens
229
uu
Customer Assistance u Shipping a Vehicle to the U.S. Mainland
Reference Information
Entering a destination address or place/
landmark on another island may result in a
screen caution message. This is because
there are no ferry routes between islands in
the database.
Shipping a Vehicle to the
U.S. Mainland
To receive XM audio, you must call XM and
set up an account at (800) 852-9696.
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230
Reference Information
Legal Information
User Agreement
■END-USER TERMS
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resale. It is protected by copyright, and is
subject to the following terms and
conditions which are agreed to by you, on
the one hand, and NAVTEQ North America,
LLC (“NT”) and its licensors (including their
licensors and suppliers) on the other hand.
© 2012 NAVTEQ. All rights reserved.
This data includes in
formation taken
with
permission from Canadian authorities,
including © Her Majesty the Queen in Right
of Canada, © Queen's Printer for Ontario, ©
Canada Post Corporation, GeoBase®, ©
The Department of Natural Resources
Canada. All rights reserved.
NAVTEQ holds a non-exclusive license from
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©United States Postal Service® 2009. Prices
are not established,
controlled or approved
by the United States Postal Service®. The
following trademarks and registrations are
owned by the USPS: United States Postal
Service, USPS, and ZIP+4.
■ TERMS AND CONDITIONS
Personal Use Only. You agree to use this
Data for the solely personal, non-
commercial purposes for which you were
licensed, and not for service bureau, time-
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Accordingly, but subjec
t to the restrictions
set forth in the following paragraphs, you
may copy this Data only as necessary for
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Restrictions. Except where you have been
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to do so by NT, and
without limiting the preceding paragraph,
you may not (a) use this Data with any
products, systems, or applications installed
or otherwise connected to or in communication with vehicles, capable of
v
ehicle navigation, positioning, dispatch,
real time route guidance, fleet management
or similar applications; or (b) with or in
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Warning. The Data may contain inaccurate
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No Warranty. This Data is
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uu Legal Information u User Agreement
Continued
Reference Information
Data or server will be uninterrupted or
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