2014 HONDA CIVIC SEDAN Navigation Manual (in English)

216
uu Error Messages u Pandora ®

Troubleshooting
Pandora ®
Error MessageCauseSolution
The connected USB device has
a problem.
See Owner’s Manual
The overcurrent protection
feature of the system stops
supplying power to USB because
an incompatible device is
connected.An incompatible device is connec ted. Disconnect the device, and
turn the audio system off and on. Do not reconnect the device that
caused the error.
Pandora App version is not
supportedThe Pandora version is not
supported.The Pandora version is not supported. Update to the latest version.
Unable to save bookmark.The bookmark operation is
failed.The commanded operation failed. Try again later.
Pandora system maintenance.The Pandora server is in
maintenance.The Pandora server is in maintenance. Try again later.
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Error MessageCauseSolution
Unable to connect to
Pandora. When stopped,
check your mobile phone.The Pandora® app failed to start
because of the following device
errors:
●The display on your
smartphone is turned off.
●Your smartphone is locked.●The home screen or the app
screen (music screen) is not
displayed on your
smartphone.
●The track is not played on your
smartphone even after 30
seconds have passed.
●The Pandora app is not
installed in your device, or the
Pandora version is not
supported.
●Turn the phone screen on, a nd make sure it is unlocked.●The Pandora version is not supported. Update to the latest
version.
The Pandora app in your
smartphone is not compatible
with the app launcher system.Download the most recent version of the Pandora app.
The required app is not installed.Download the HondaLink app from www.hondalink.com.
217
uu Error Messages u Pandora ®

Troubleshooting
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218
uu Error Messages u iPod/USB Flash Drive

Troubleshooting
iPod/USB Flash Drive
Error MessageCauseSolution
The connected USB device has
a problem.
See Owner’s Manual
The USB connector error occurs.●Disconnect the iPod or the USB device from the USB connector,
and reconnect them.
●Turn the audio system off, and turn it on again pressing the
(Audio Power) Button.●Set the Power Mode to OFF, and then turn the mode ON or
ACCESSORY.
If the error persists, contact your dealer.
The iPod cannot be
authenticated.
An unsupported format device is
connected.Check a supported format of the USB device.
The iPod version is not
supported.Update your iPod to the latest version.
A connected device is not
compatible with the USB
connector.Connect a device compatible with the USB connector.
2USB Flash Drives P. 157
Unplayable FileThe music files in the USB flash
drive are not compatible.Check the compatible files.
The format of music files is not
appropriate.Change the format of music files.
Copyright errorWMA and ACC files protected by di gital rights management (DRM)
cannot be played.
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219
uu Error Messages u Bluetooth ® HandsFreeLink ®

Troubleshooting
Bluetooth® HandsFreeLink®
Error MessageCauseSolution
Unable to pair with your
device.
Please try again.
The system failed to connect to
the Bluetooth ® device.●Make sure that Bluetooth function is turned ON, on your
Bluetooth -compatible device. For details, check the manual of
your Bluetooth -compatible device.
●Try pairing your Bluetooth device again.
2Pairing a Phone P. 170
If the problem is not resolved yet, contact your dealer.
Unable to add smartphone.
Please check the settings in
your smartphone.
The settings in your phone are
not correct.Make sure the settings in your phone are set to allow Bluetooth
connection.
Unable to import phonebook.
Please try again later.
Your phone is not compatible
with Automatic Phone Sync.Check that your phone is compatible with Automatic Phone Sync.
Visit:
●U.S.: handsfreelink.honda.com●Canada: www.handsfreelink.ca
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220
uu Error Messages u Smartphone Connection

Troubleshooting
Smartphone Connection
Error MessageCauseSolution
This Smartphone is not
supported.
Smartphone is not compatible
Unable to start the app.
Wh

en safe, please check your
mobile device.
Lost communication with
smartphone
Your phone is not compatible.Your phone is not compatib le with the system. Visit:●U.S.: handsfreelink.honda.com●Canada: www.handsfreelink.ca
Unable to start the app.
When safe, please check your
mobile device.
Lost communication with
smartphone
The cable is not connected.Try connecting your smartphone again. To view connection
information:
●U.S.: handsfreelink.honda.com●Canada: www.handsfreelink.ca
The smartphone is not
connected properly.
Appears when the HondaLink
app is not installed in your
smartphone.Install the HondaLin k app in your smartphone. For more
information visit:
●U.S.: www.hondalink.com●Canada: www.honda.ca/hondalink
Unable to connect to mobile
device using Bluetooth.
Please check Settings in the
Audio Unit.Appears when your phone is not
paired with the system.Make sure that Bluetooth ® function is turned ON in the system and
your phone, and try pairing it again.
2 Pairing a Phone P. 170
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221
Reference Information
System Initialization..............................222
Entering the Security Code ....................222
Acquiring GPS Information ....................222Startup Confirmation Screen .................223
Map Matching ......................................223
System Limitations................................224GPS System...........................................224
Address Calculation ..............................224
Database ..............................................224Customer Assistance.............................226
Resolving Problems ...............................226
Reporting Errors ....................................226Honda Automobile Customer Service
Contact Information ............................226
Visiting Your Dealer ............................. 227
Map Coverage ..................................... 227
Obtaining a Navigation Update ............ 228Traffic Information ............................... 228
Operation in Alaska, Hawaii, Canada, and
Puerto Rico ............................................. 228Shipping a Vehicle to the U.S. Mainland .. 229
Legal Information................................. 230
User Agreement ................................... 230As required by the FCC ........................ 232
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222


Reference Information
System Initialization
The navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the battery
was disconnected).
Entering the Security Code
Find the navigation system’s security code
and serial number label in your Owner’s
Manual kit. Do not store the label in your
vehicle. If you lose the label, you must first
retrieve the serial number, and then obtain
the code. You can find out about your serial
number and security code from a dealer.
1.Set the power mode to ON, and turn on
the audio system.
2.Press and hold the audio system power
button for more than two seconds.
u The syst
em is reac tivated when the
system’s control unit recognizes that
the system is in your vehicle. If the
control unit fails to recognize, Enter
Code appears on the navigation
screen.
3. Enter
the security code.
u If you
do not enter the security code
correctly after 10 tries, leave the
system for one hour before trying
again, or visit a dealer to have the
system reset.
In the U.S., you can register the security
co
de on Honda Owners
( owners.honda.com ). To find information
on how to retrieve the serial number and
obtain the code, visit 
radio-navicode.honda.com .
Acquiring GPS Information
Depending on the length of time the power
was interrupted, your system may require
GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate
a sufficient
number of satellites to locate your position
within 10 minutes, th e following screen is
displayed.
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223
uu System Initialization u Startup Confirmation Screen


Reference Information
If you are experiencing GPS reception
problems:
2 GPS System P. 224
Startup Confirmation
Screen
The Startup Confirmation screen is
displayed when initialization has
successfully completed. It is displayed every
time you start your vehicle. Select OK to
continue.
“ OK ” cannot be selected using a voice
command.
Map Matching
Map matching is the process of using the
acquired GPS information to locate your
position on the map screen. If you are on a
mapped road, the name of the road is
displayed along the bottom of the map
screen when map matc hing is completed.
Do not enter a destination until the road
name is displayed.
The system may initially show your location
on

a different street (e.g., in urban areas
where streets are close together), may show
an incorrect elevation, or may delay the
display of the vehicle position icon at
intersections. This is normal; the system will
correct itself while you drive.
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