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Privacy Information
When a cellular phone is connected
to SYNC, the system creates a profile
within your vehicle that is linked to
that cellular phone. This profile is
created in order to offer you more
cellular features and to operate more
efficiently. Among other things, this
profile may contain data about your
cellular phone book, text messages
(read and unread), and call history,
including history of calls when your
cell phone was not connected to the
system. In addition, if you connect a
media device, the system creates and
retains an index of supported media
content. The system also records a
short development log of
approximately 10 minutes of all recent
system activity. The log profile and
other system data may be used to
improve the system and help
diagnose any problems that may
occur.
The cellular profile, media device
index, and development log remain in
the vehicle unless you delete them
and are generally accessible only in
the vehicle when the cellular phone
or media player is connected. If you
no longer plan to use the system or
the vehicle, we recommend you
perform a Master Reset to erase all
stored information.
System data cannot be accessed
without special equipment and access
to the vehicle's SYNC module. Ford
Motor Company and Ford of Canada
do not access the system data for any
purpose other than as described
absent consent, a court order, or
where required by law enforcement,
other government authorities, or other
third parties acting with lawful
authority. Other parties may seek to
access the information independently
of Ford Motor Company and Ford of
Canada. For further privacy
information, see the sections on 911
Assist® (if equipped), Vehicle Health
Report (if equipped), and Traffic,
Directions and Information (if
equipped).
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Accessing and Adjusting Modes Through Your Vehicle Information
Display
The display is located on the center
of your instrument cluster (A). It
allows you to view and make minor
adjustments to active modes without
taking your hands off the wheel. For
example:
•
In entertainment mode, you can
view what is now playing, change
the audio source, select presets
and make some adjustments.
• In phone mode, you can accept or
reject an incoming call.
• In navigation mode (if equipped),
you can view the current route or
activate a route.
• In climate mode, the driver side
temperature can bet set as well as
fan speed. Use the OK and arrow buttons on the
right side of your steering wheel to
scroll through the available modes:
Entertainment
Phone
Navigation
Climate Control
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You can make selections from the
menu by using the OK button. The
selection menu expands and you are
allowed different options.
•
Press the up and down arrows to
scroll through the modes.
• Press the right arrow to enter the
mode.
• Press the left or right arrows to
make adjustments within the
chosen mode.
• Press OK to confirm your selection.
Note: If your vehicle is not equipped
with Navigation, Compass appears in
the display instead of Navigation. If you
press the right arrow to go into the
Compass menu, you can see the
compass graphic. The compass
displays the direction in which the
vehicle is traveling, not true direction
(i.e., if the vehicle is traveling west, the
middle of the compass graphic displays
west; north displays to the left of west
though its true direction is to the right
of west).
Using Voice Recognition
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of
you. The system provides feedback
through audible tones, prompts,
questions and spoken confirmations
depending on the situation and the
chosen level of interaction (voice
settings). The system also asks short questions
(confirmation prompts) when it is not
sure of your request or when there are
multiple possible responses to your
request.
When using voice commands, words
and icons may also appear in the
lower left status bar indicating the
status of the voice session (i.e.,
listening, success, failed, paused or
try again).
How to Use Voice Commands with
Your System
Press the voice icon; after the
tone, speak your command
clearly.
What Can I Say?
To access the available voice
commands for the current session, do
one of the following:
• During a voice session, press the
help icon (?) in the lower left
status bar of the screen.
• Say "What can I say?" for an
on-screen listing of the possible
voice commands associated with
your current voice session.
• Press the voice icon. After the tone,
say "Help" for an audible list of
possible voice commands.
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Helpful Hints
•
Make sure the interior of the
vehicle is as quiet as possible.
Wind noise from open windows
and road vibrations may prevent
the system from correctly
recognizing spoken commands. •
After pressing the voice icon, wait
until after the tone sounds and
Listening appears before saying a
command. Any command spoken
before this does not register with
the system.
• Speak naturally, without long
pauses between words.
• At any time you can interrupt the
system while it is speaking by
pressing the voice icon.
Basic commands If You Want To
Say
Make calls.
"Phone"
Access the device connected to your USB port.
"USB"
Stream audio from your phone.
"Bluetooth audio"
Access the device connected to the auxiliary input
jack.
"Line in"
Cancel the requested action.
"Cancel"
Return to the main menu.
"SYNC"
Adjust the level of voice interaction and feedback.
"Voice settings"
Run a vehicle health report. *
"Vehicle health report"
Access the SYNC Services portal. *
"Services"
Access mobile applications. *
"Mobile apps"
Hear a list of voice commands available in the
current mode.
"Help"
* If equipped, U.S. only
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These commands can be said at any time during a voice session
"Main menu"
"List of commands" "What can I say?" "Next page"
"Previous page" "Go back""Cancel" "Exit"
"Help"
Accessing a List of Available
Commands
1. Using the touchscreen, press the Settings icon, Help, then Voice
Command List. 2. Using the steering wheel control,
press the voice icon. After the tone,
speak your command clearly. Available Voice Commands
"Radio list of commands"
"Audio list of commands"
"SD card list of commands"
"Bluetooth audio list of commands"
"Sirius satellite list of commands" *
"Browse list of commands"
"Travel link list of commands" *
"CD list of commands"
"USB list of commands"
"Climate control list of commands"
"Voice instructions list of commands"
"List of commands"
"Voice settings list of commands"
"Navigation list of commands" *
"Help"
"Phone list of commands"
* If equipped
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Voice Settings
Voice settings allow you to customize
the level of system interaction, help
and feedback. The system defaults
to standard interaction which uses
candidate lists and confirmation
prompts as these provide the highest
level of guidance and feedback.
•
Interaction Mode: Novice mode
provides more detailed interaction
and guidance while the advanced
mode has less audible interaction
and more tone prompts.
• Confirmation Prompts:
These
are short questions the system
asks when it is not sure of your
request or when there are multiple
possible responses to your request.
If turned off, the system simply
makes a best guess as to what you
requested and you may still
occasionally be asked to confirm
settings.
• Phone and Media Candidate
Lists:
Candidate lists are lists of
possible results from your voice
commands. The system creates
these lists when it has the same
confidence level of several options
based on your voice command. To access these settings using the
touchscreen:
1. Press the Settings icon, Settings,
then Voice Control.
2. Select from the following:
• Interaction Mode
• Confirmation Prompts
• Media Candidate Lists
• Phone Candidate Lists
• Voice Control Volume.
To access these settings using voice
commands:
1. Press the voice icon; after the tone
sounds, the system says "Please
say a command". Another tone
sounds to let you know the system
is listening.
2. Say any of the following commands: Voice Settings Using Voice Commands
"Interaction mode novice"
"Interaction mode advanced" "Confirmation prompts on"
"Confirmation prompts off" "Phone candidate lists on"
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Voice Settings Using Voice Commands
"Phone candidate lists off""Media candidate lists on"
"Media candidate lists off" "Help"
Using Voice Commands with the
Touchscreen Options
Your voice system has a dual mode
feature which allows you to switch
between using voice commands and
making on-screen selections. This is
most often available when using
navigation.
On-screen buttons are outlined in blue
to indicate the selections that are part
of the dual mode feature. For
example, if while you are in a voice
session rather than saying the
command "Enter street name" to
change the field, you can press Street
and the voice session does not end.
Instead, the voice system changes to
the Street field and asks you to say
the street name. The buttons not
outlined in blue cannot be used as
voice commands; if they are touched
during a voice session, the voice
session is canceled. For example, you can choose from the
following on the Navigation home
screen:
•
My Home
• Favorites
• Previous Destinations
• Point of Interest (POI)
• Emergency
• Street Address
• Intersection
• Cancel Route.
Some of the voice commands that
are available while viewing this screen
are: Destination
"Destination my home"
"Destination street address" "Destination favorites"
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Destination
"Destination previous destinations" "Destination POI"
"Destination intersection" "Destination emergency"
If you choose Street Address from the
navigation screen, you can choose
from the following:
• Number
• City •
Street Name
• State/Prov.
Some of the voice commands that
are available while viewing this screen
are: Street Address
"Enter house number"
"Change house number" "Enter street name"
"Change street name" "Enter city"
"Change city" "Enter state"
"Change state"
If you choose Points of Interest from
the navigation screen, you can choose
from the following:
• Search Area
• Search By Name
• Fuel Station
• ATM •
All Restaurants
• Accommodations
• Parking.
Some of the voice commands that
are available while viewing this screen
are:
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