2013 LINCOLN MKZ Owners Manual

The BBB AUTO LINE program consists
of two parts – mediation and
arbitration. During mediation, a
representative of the BBB will contact
both you and Ford Motor Company to
explore options for settlement of the
claim. If an agreement is not reached
during mediation or you do not want
to participate in mediation, and if your
claim is eligible, you may participate
in the arbitration process. An
arbitration hearing will be scheduled
so that you can present your case in
an informal setting before an impartial
person. The arbitrator will consider
the testimony provided and make a
decision after the hearing.
Disputes submitted to the BBB AUTO
LINE program are usually decided
within forty days after you file your
claim with the BBB. You are not bound
by the decision, and may reject the
decision and proceed to court where
all findings of the BBB Auto Line
dispute, and decision, are admissible
in the court action. Should you choose
to accept the BBB AUTO LINE
decision, Ford is then bound by the
decision, and must comply with the
decision within 30 days of receipt of
your acceptance letter.
BBB AUTO LINE Application: Using
the information provided below,
please call or write to request a
program application. You will be
asked for your name and address,
general information about your new
vehicle, information about your
warranty concerns, and any steps you
have already taken to try to resolve
them. A Customer Claim Form will be
mailed that will need to be
completed, signed and returned to the
BBB along with proof of ownership.
Upon receipt, the BBB will review the
claim for eligibility under the Program
Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also
be requested by calling the Ford Motor
Company Customer Relationship
Center at 1-800-392-3673.
Note:
Ford Motor Company reserves
the right to change eligibility
limitations, modify procedures, or to
discontinue this process at any time
without notice and without obligation.
246
Customer Assistance

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases
where you continue to feel that the
efforts by Ford of Canada and the
authorized dealer to resolve a
factory-related vehicle service
concern have been unsatisfactory,
Ford of Canada participates in an
impartial third party
mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight
forward and relatively speedy
alternative to resolve a disagreement
when all other efforts to produce a
settlement have failed. This procedure
is without cost to you and is designed
to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct
hearings at mutually convenient times
and places in an informal
environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast,
fair, and final as the arbitrator
’s award
is binding on both you and Ford of
Canada. CAMVAP services are available in all
Canadian territories and provinces.
For more information, without charge
or obligation, call your CAMVAP
Provincial Administrator directly at
1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a
foreign country, contact the
appropriate foreign embassy or
consulate. These officials can inform
you of local vehicle registration
regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can
only get fuel with an anti-knock index
lower than is recommended for your
vehicle, contact a regional office or
owner relations/customer relationship
office.
The use of leaded fuel in your vehicle
without proper conversion may
damage the effectiveness of your
emission control system and may
cause engine knocking or serious
engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused
by use of improper fuel. Using leaded
fuel may also result in difficulty
importing your vehicle back into the
U.S.
247
Customer Assistance

If your vehicle must be serviced while
you are traveling or living in
Asia-Pacific Region, Sub-Saharan
Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel,
contact the nearest authorized dealer.
If the authorized dealer cannot help
you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS &
GLOBAL INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the
Commonwealth of the Northern
Mariana Islands (CNMI), America
Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free
Number: (800) 841-FORD (3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while
you are traveling or living in Puerto
Rico, contact the nearest authorized
dealer. If the authorized dealer cannot
help you, contact:
Ford International Business
Development Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while
you are traveling or living in the Middle
East, contact the nearest authorized
dealer. If the authorized dealer cannot
help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of
Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North
America and then relocate to any of
the above locations, register your
vehicle identification number (VIN)
and new address with Ford Motor
Company Export Operations & Global
Growth Initiatives by emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer.
If the authorized dealer employees
cannot help you, they can direct you
to the nearest Ford affiliate office.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this
portfolio, contact Helm, Incorporated
at:
248
Customer Assistance

HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog,
call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m.
EST
Helm, Incorporated can also be
reached by their website:
www.helminc.com
(Items in this catalog may be
purchased by credit card, check or
money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be
obtained from your authorized dealer
or by contacting Helm, Incorporated
using the contact information listed
previously in this section.
REPORTING SAFETY
DEFECTS (U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov.
249
Customer AssistanceE142557

REPORTING SAFETY
DEFECTS (CANADA ONLY)
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you
should immediately inform Transport
Canada.Transport Canada Contact Information
https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/Index.aspx
Website
1–800–333–0510
Phone
250
Customer Assistance

CHANGING A FUSE
Fuses
WARNING
Always replace a fuse with one
that has the specified amperage
rating. Using a fuse with a higher
amperage rating can cause severe
wire damage and could start a fire. If electrical components in the vehicle
are not working, a fuse may have
blown. Blown fuses are identified by
a broken wire within the fuse. Check
the appropriate fuses before replacing
any electrical components.
Standard Fuse Amperage Rating and Color Color
J-type fuses
M-type fuses
Dual micro
fuses
Micro fuses
Fuse rating
-
-
Tan
Tan
5A
-
-
Brown
Brown
7.5A
-
-
Red
Red
10A
-
Grey
Blue
Blue
15A
Blue
Light Blue
-
Yellow
20A
White
White
-
White
25A
Pink
Pink
-
Green
30A
Green
Green
-
-
40A
Red
-
-
-
50A
Yellow
-
-
-
60A
251
FusesE142430

FUSE SPECIFICATION
CHART
Power Distribution Box
WARNINGS
Always disconnect the battery
before servicing high-current
fuses. To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling
fluid reservoirs. The power distribution box is in the
engine compartment. It has
high-current fuses that protect your
vehicle's main electrical systems from
overloads.
If you disconnect and reconnect the
battery, you will need to reset some
features. See Changing the 12V
Battery (page 277). The high-current fuses are coded as
follows:
252
FusesE144783

Protected components
Fuse amp rating
Fuse or relay
number
Not used (spare)
25A 3
1
Starter relay
-
2
Autowipers
15A 1
3
Blower motor relay
-
4
Power point 3 - Back of console
20A 3
5
Not used
-
6
Powertrain control module - vehicle
power 1
20A
1
7
Powertrain control module - vehicle
power 2
20A
1
8
Powertrain control module relay
-
9
Power point 1 - driver front
20A 3
10
Powertrain control module - vehicle
power 4
15A
2
11
Powertrain control module - vehicle
power 3
15A
2
12
Powertrain control module - vehicle
power 5
10A
2
13
Powertrain control module - vehicle
power 6
10A
2
14
Run/start relay
-
15
Power point 2 - console
20A 3
16
Not used
-
17
Powertrain control module - keep
alive power
10A
1
18
253
Fuses