2013 LINCOLN MKZ Owners Manual

ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle
Limited Warranty. The service is
available:
•
24-hours, seven days a week.
• for the coverage period listed on
the Roadside Assistance Card
included in your Owner's Manual
portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare
(except vehicles that have been
supplied with a tire inflation kit).
• battery jump start.
• lock-out assistance (key
replacement cost is the customer's
responsibility).
• fuel delivery — Independent
Service Contractors, if not
prohibited by state, local or
municipal law shall deliver up to
2.0 gallons (7.5L) of gasoline or
5.0 gallons (18.9L) of diesel fuel
to a disabled vehicle. Fuel delivery
service is limited to two no-charge
occurrences within a 12-month
period. •
winch out — available within 100
feet (30.5 meters) of a paved or
county maintained road, no
recoveries.
• towing — Ford and Lincoln eligible
vehicles towed to an authorized
dealer within 35 miles (56 km) of
the disablement location or to the
nearest authorized dealer. If a
member requests to be towed to
an authorized dealer more than 35
miles (56 km) from the
disablement location, the member
shall be responsible for any
mileage costs in excess of 35 miles
(56 km).
Trailers shall be covered up to $200
if the disabled eligible vehicle requires
service at the nearest authorized
dealer. If the trailer is disabled, but the
towing vehicle is operational, the
trailer does not qualify for any
roadside services.
Vehicles Sold In The U.S. :
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card
is found in the owner's information
portfolio in the glove compartment.
U.S. Lincoln vehicle customers who
require Roadside Assistance, call
1-800-521-4140.
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Roadside Emergencies

If you need to arrange roadside
assistance for yourself, Ford Motor
Company will reimburse a reasonable
amount for towing to the nearest
dealership within 35 miles (56 km).
To obtain reimbursement information,
U.S. Lincoln vehicle customers call
1-800-521-4140. Customers will be
asked to submit their original receipts.
Vehicles Sold In Canada :
Getting Roadside Assistance
Canadian customers who require
roadside assistance, call
1-800-665-2006.
Vehicles Sold In Canada : Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. In Canada,
the card is found in the Warranty
Guide in the glove box.
Canadian Roadside coverage and
benefits may differ from the U.S.
coverage. Please refer to your
Warranty Guide or visit our website at
www.ford.ca for information on
Canadian services and benefits.
Canadian customers who need to
obtain roadside information, call
1-800-665-2006 or visit our website
at www.ford.ca.
HAZARD WARNING
FLASHERS
Note:
If used when the engine is not
running, the battery will lose charge.
There may be insufficient power to
restart your engine. The hazard warning button
is located on the instrument
panel. Use it when your
vehicle is creating a safety hazard for
other motorists.
• Press the button to turn on the
hazard warning function, and the
front and rear direction indicators
will flash.
• Press the button again to turn
them off.
FUEL CUT-OFF SWITCH WARNING
Failure to inspect and if
necessary repair fuel leaks after
a collision may increase the risk of fire
and serious injury. Ford Motor
Company recommends that the fuel
system be inspected by an authorized
dealer after any collision. In the event of a moderate to severe
collision, this vehicle is equipped with
a fuel pump shut-off feature that
stops the flow of fuel to the engine.
Not every impact will cause a shut-off.
Should your vehicle shut off after a
collision, you may restart your vehicle
by doing the following:
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Roadside Emergencies

1. Turn the ignition off.
2. Turn the ignition to crank.
3. Turn the ignition off.
4. Turn the ignition on again to
re-enable the fuel pump.
For vehicles equipped with a push
button start system:
1. Press the START/STOP button
to turn the ignition off.
2. Press the brake pedal and press the
START/STOP button (crank
attempt).
3. Remove your foot from the brake pedal and press the
START/STOP
button (ignition
off).
4. Press the
START/STOP button
again to re-enable the fuel system.
JUMP-STARTING THE
VEHICLE WARNINGS
The gases around the battery
can explode if exposed to
flames, sparks, or lit cigarettes. An
explosion could result in injury or
vehicle damage. Batteries contain sulfuric acid
which can burn skin, eyes and
clothing, if contacted. Only use an adequate sized
cable with insulated clamps. Preparing Your Vehicle
Note:
Use only a 12-volt supply to start
your vehicle.
Note: Do not disconnect the battery
of the disabled vehicle as this could
damage the vehicle's electrical system.
Park the booster vehicle close to the
hood of the disabled vehicle, making
sure the two vehicles do not touch.
Turn all accessories off.
Connecting the Jumper Cables WARNING
Do not attach the cables to fuel
lines, engine rocker covers, the
intake manifold or electrical
components as grounding points. Stay
clear of moving parts. Note:
In the illustration, the vehicle on
the bottom is used to designate the
booster vehicle.
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Roadside Emergencies

1. Connect the positive (+) jumper
cable to the positive (+) terminal
of the discharged battery.
2. Connect the other end of the positive (+) cable to the positive
(+) terminal of the assisting
battery.
3. Connect the negative (-) cable to the negative (-) terminal of the
assisting battery.
4. Make the final connection of the negative (-) cable to an exposed
metal part of the stalled vehicle's
engine. WARNING
Do not connect the end of the
second cable to the negative (-)
terminal of the battery to be jumped.
A spark may cause an explosion of the
gases that surround the battery. Jump Starting
1. Start the engine of the booster
vehicle and rev the engine
moderately.
2. Start the engine of the disabled vehicle.
3. Once the disabled vehicle has been started, run both engines for
an additional three minutes before
disconnecting the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the
reverse order that they were
connected.
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Roadside Emergencies4
2
1
3
E142664

1.
Remove the jumper cable from the
ground metal surface.
2. Remove the jumper cable on the negative (-) terminal of the
booster vehicle's battery.
3. Remove the jumper cable from the
positive (+) terminal of the booster
vehicle's battery.
4. Remove the jumper cable from the
positive (+) terminal of the
disabled vehicle's battery.
After the disabled vehicle has been
started and the jumper cables
removed, allow it to idle for several
minutes so the battery can recharge.
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Roadside Emergencies4
1
3
2
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GETTING THE SERVICES
YOU NEED
Warranty repairs to your vehicle must
be performed by an authorized dealer.
While any authorized dealer handling
your vehicle line will provide warranty
service, we recommend you return to
your selling authorized dealer who
wants to ensure your continued
satisfaction.
Please note that certain warranty
repairs require special training and
equipment, so not all authorized
dealers are authorized to perform all
warranty repairs. This means that,
depending on the warranty repair
needed, you may have to take your
vehicle to another authorized dealer.
A reasonable time must be allowed
to perform a repair after taking your
vehicle to the authorized dealer.
Repairs will be made using Ford or
Motorcraft parts, or remanufactured
or other parts that are authorized by
Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the
Ford Customer Relationship Center or
use the online resources listed below
to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-521-4140
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources
are available online at
www.fordowner.com
These are some of the items that can
be found online:
•
U.S. dealer locator by Dealer
Name, City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Customer Relationship Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or
are unsatisfied with the service you
are receiving, follow these steps:
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Customer Assistance

1.
Contact your Sales Representative
or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or
Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor
Company policies, please contact
the Ford Customer Relationship
Center.
In order to help you serve you better,
please have the following information
available when contacting a Customer
Relationship Center:
• Vehicle Identification Number.
• Your telephone number (home
and business).
• The name of the authorized dealer
and city where located.
• The vehicle ’s current odometer
reading.
In some states, you must directly
notify Ford in writing before pursuing
remedies under your state ’s warranty
laws. Ford is also allowed a final repair
attempt in some states. In the United States, a warranty
dispute must be submitted to the BBB
AUTO LINE before taking action under
the Magnuson-Moss Warranty Act, or
to the extent allowed by state law,
before pursuing replacement or
repurchase remedies provided by
certain state laws. This dispute
handling procedure is not required
prior to enforcing state created rights
or other rights which are independent
of the Magnuson-Moss Warranty Act
or state replacement or repurchase
laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a
motor vehicle to conform to the
vehicle
’s applicable express warranty
after a reasonable number of
attempts, the manufacturer shall be
required to either replace the vehicle
with one substantially identical or
repurchase the vehicle and reimburse
the buyer in an amount equal to the
actual price paid or payable by the
consumer (less a reasonable
allowance for consumer use). The
consumer has the right to choose
whether to receive a refund or
replacement vehicle.
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Customer Assistance

California Civil Code Section
1793.22(b) presumes that the
manufacturer has had a reasonable
number of attempts to conform the
vehicle to its applicable express
warranties if, within the first 18
months of ownership of a new vehicle
or the first 18000 miles (29 000 km),
whichever occurs first:
1. Two or more repair attempts are
made on the same non-conformity
likely to cause death or serious
bodily injury OR
2. Four or more repair attempts are made on the same nonconformity
(a defect or condition that
substantially impairs the use, value
or safety of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a
total of more than 30 calendar
days (not necessarily all at one
time).
In the case of 1 or 2 above, the
consumer must also notify the
manufacturer of the need for the
repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126 You are required to submit your
warranty dispute to BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil
Code Section 1793.22(b). You are also
required to use BBB AUTO LINE before
exercising rights or seeking remedies
created by the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and
remedies not created by California
Civil Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort
to BBB AUTO LINE is not required by
those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If
a warranty concern has not been
resolved using the three-step
procedure outlined earlier in this
chapter in the Getting the Services you
need section, you may be eligible to
participate in the BBB AUTO LINE
program.
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Customer Assistance