2013 LINCOLN MKZ service

Essential Towing Checks.................229
Transporting the Vehicle...................231
Towing the Vehicle on Four
Wheels................................................232
Driving Hints
Breaking-In............................................235
Economical Driving
............................235
Driving Through Water.....................236
Floor Mats.............................................236
Roadside Emergencies
Roadside Assistance
........................238
Hazard Warning Flashers................239
Fuel Cut-Off Switch..........................239
Jump-Starting the Vehicle.............240
Customer Assistance
Getting the Services You Need......243
In California (U.S. Only)...................244
The Better Business Bureau (BBB) Auto Line Program (U.S.
Only)...................................................245
Utilizing the Mediation/Arbitration Program (Canada Only)..............247
Getting Assistance Outside the U.S. and Canada
......................................247
Ordering Additional Owner's Literature...........................................248
Reporting Safety Defects (U.S. Only)...................................................249
Reporting Safety Defects (Canada Only)...................................................250
Fuses
Changing a Fuse
..................................251
Fuse Specification Chart
.................252 Maintenance
General Information
..........................263
Opening and Closing the Hood.....264
Under Hood Overview - 2.0L EcoBoost™......................................265
Under Hood Overview - 3.7L..........266
Engine Oil Dipstick - 2.0L EcoBoost™.......................................267
Engine Oil Dipstick - 3.7L.................267
Engine Oil Check - 2.0L EcoBoost™/3.7L
............................267
Engine Coolant Check - 2.0L EcoBoost™/3.7L............................268
Automatic Transmission Fluid Check...................................................272
Brake Fluid Check
...............................276
Power Steering Fluid Check............276
Fuel Filter...............................................276
Washer Fluid Check
............................277
Changing the 12V Battery.................277
Checking the Wiper Blades
............279
Changing the Wiper Blades............279
Changing the Engine Air Filter - 2.0L EcoBoost™/3.7L............................280
Adjusting the Headlamps
................281
Removing a Headlamp
....................282
Changing a Bulb
.................................282
Bulb Specification Chart.................283
Vehicle Care
General Information
..........................284
Cleaning Products.............................284
Cleaning the Exterior........................284
Repairing Minor Paint Damage......285
Waxing...................................................285
Cleaning the Engine
..........................286
4
Table of Contents

Cleaning the Windows and Wiper
Blades................................................286
Cleaning the Interior
..........................287
Cleaning the Instrument Panel and Instrument Cluster Lens..............287
Cleaning Leather Seats...................288
Cleaning the Alloy Wheels.............289
Vehicle Storage
...................................289
Wheels and Tires
Temporary Mobility Kit.....................292
Tire Pressure Monitoring System...............................................298
Tire Care
................................................304
Using Snow Chains............................319
Changing a Road Wheel
...................319
Technical Specifications
.................324
Capacities and Specific- ations
Engine Specifications
.......................325
Motorcraft Parts.................................325
Vehicle Identification Number
.......327
Vehicle Certification Label..............328
Transmission Code Designation......................................328
Technical Specifications
.................329
Accessories
Accessories...........................................332
Ford Extended Service Plan (ESP)
Ford Extended Service Plan (ESP)..................................................334 MyLincoln Touch
™
General Information
..........................337
Settings...................................................351
Entertainment......................................361
Phone.....................................................385
Information...........................................392
Climate..................................................403
Navigation.............................................407
Appendices
End User License Agreement.........419
Scheduled Maintenance
Scheduled Maintenance
.................440
5
Table of Contents

Low tire pressure warning
Maintain correct fluid level
Panic alarm
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Service engine soon
Side airbag
Stability control
Windshield wash and wipe DATA RECORDING
Service Data Recording
Service data recorders in your vehicle
are capable of collecting and storing
diagnostic information about your
vehicle. This potentially includes
information about the performance
or status of various systems and
modules in the vehicle, such as engine,
throttle, steering or brake systems. In
order to properly diagnose and service
your vehicle, Ford Motor Company,
Ford of Canada, and service and repair
facilities may access or share among
them vehicle diagnostic information
received through a direct connection
to your vehicle when diagnosing or
servicing your vehicle. Additionally,
when your vehicle is in for service or
repair, Ford Motor Company, Ford of
Canada, and service and repair
facilities may access or share among
them data for vehicle improvement
purposes. For U.S. only (if equipped),
if you choose to use the SYNC Vehicle
Health Report, you consent that
certain diagnostic information may
also be accessed electronically by
Ford Motor Company and Ford
authorized service facilities, and that
the diagnostic information may be
used for any purpose. See MyLincoln
Touch
™ (page 337).
9
Introduction E139213

Note:
Including to the extent that
any law pertaining to Event Data
Recorders applies to SYNC or its
features, please note the following:
Once 911 Assist (if equipped) is
enabled (set ON), 911 Assist may,
through any paired and connected
cell phone, disclose to emergency
services that the vehicle has been in
a crash involving the deployment of
an airbag or, in certain vehicles, the
activation of the fuel pump shut-off.
Certain versions or updates to 911
Assist may also be capable of being
used to electronically or verbally
provide to 911 operators the vehicle
location (such as latitude and
longitude), and/or other details
about the vehicle or crash or
personal information about the
occupants to assist 911 operators to
provide the most appropriate
emergency services. If you do not
want to disclose this information, do
not activate the 911 Assist feature.
See MyLincoln Touch ™ (page 337).Additionally, when you connect to
Traffic, Directions and Information
(if equipped, U.S. only), the service
uses GPS technology and
advanced vehicle sensors to
collect the vehicle
’s current
location, travel direction, and
speed (“ vehicle travel
information ”), only to help provide
you with the directions, traffic
reports, or business searches that
you request. If you do not want
Ford or its vendors to receive this
information, do not activate the
service. Ford Motor Company and
the vendors it uses to provide you
with this information do not store
your vehicle travel information.
For more information, see Traffic,
Directions and Information, Terms
and Conditions. See
MyLincoln
Touch ™ (page 337).
CALIFORNIA PROPOSITION
65 WARNING
Some constituents of engine
exhaust, certain vehicle
components, certain fluids contained
in vehicles and certain products of
component wear contain or emit
chemicals known to the State of
California to cause cancer and birth
defects or other reproductive harm. 11
Introduction

PERCHLORATE
Certain components in your vehicle
such as airbag modules, safety belt
pretensioners and remote control
batteries may contain perchlorate
material. Special handling may apply
for service or vehicle end of life
disposal. For more information vist:
Web Address
www.dtsc.ca.gov/hazardouswaste/ perchlorate
LINCOLN CREDIT
Lincoln Automotive Financial Services
offers a full range of financing and
lease plans to help you acquire your
vehicle. If you have financed or leased
your vehicle through Lincoln
Automotive Financial Services, thank
you for your business.
For your convenience we offer a
number of ways to contact us, as well
as help manage your account.
Phone: 1-888-498-8801
For more information regarding
Lincoln Automotive Financial Services,
as well as access Account Manager,
please go to www.LincolnAFS.com. REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the
highest standards using quality parts.
We recommend that you demand the
use of genuine Ford and Motorcraft
parts whenever your vehicle requires
scheduled maintenance or repair. You
can clearly identify genuine Ford and
Motorcraft parts by looking for the
Ford, FoMoCo or Motorcraft branding
on the parts or their packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make
sure that your vehicle provides years
of service is to have it maintained in
line with our recommendations using
parts that conform to the
specifications detailed in this Owner
’s
Manual. Genuine Ford and Motorcraft
parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision
parts meet our stringent requirements
for fit, finish, structural integrity,
corrosion protection and dent
resistance. During vehicle
development we validate these parts
deliver the intended level of protection
as a whole system. A great way to
know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
12
Introduction

2. Grasp the lap portion of the belt
and pull upward until the entire
belt is pulled out.
3. Allow the belt to retract. As the belt retracts, you will hear a
clicking sound. This indicates the
safety belt is now in the automatic
locking mode.
How to Disengage the Automatic
Locking Mode
Disconnect the combination lap and
shoulder belt and allow it to retract
completely to disengage the
automatic locking mode and activate
the vehicle sensitive (emergency)
locking mode.
Rear Inflatable Safety Belt (If
Equipped) WARNING
Do not attempt to service, repair,
or modify the rear inflatable
safety belt. The rear inflatable safety belts are
fitted in the shoulder portion of the
safety belts of the second-row
outboard seating positions.
Note:
The rear inflatable safety belts
are compatible with most infant and
child safety car seats and belt
positioning booster seats when
properly installed. This is because they
are designed to fill with a cooled gas
at a lower pressure and at a slower rate
than traditional airbags. After inflation,
the shoulder portion of the safety belt
remains cool to the touch. The rear inflatable safety belt consists
of the following:
•
An inflatable bag located in the
shoulder safety belt webbing.
• Lap safety belt webbing with
automatic locking mode.
• The same warning light, electronic
control and diagnostic unit as used
for the front safety belts.
• Impact sensors located in various
parts of the vehicle.
How does the rear inflatable safety
belt system work?
The rear inflatable safety belts will
function like standard restraints in
everyday usage. During a collision of sufficient force,
the inflatable belt will inflate from
inside the webbing.
35
Safety BeltsE146364

PRINCIPLE OF OPERATION
WARNINGS
Airbags DO NOT inflate slowly
or gently, and the risk of injury
from a deploying airbag is the greatest
close to the trim covering the airbag
module. All occupants of your vehicle,
including the driver, should
always properly wear their safety
belts, even when an airbag
supplemental restraint system is
provided. Always transport children 12
years old and under in the back
seat and always properly use
appropriate child restraints. Never place your arm over the
airbag module as a deploying
airbag can result in serious arm
fractures or other injuries. Airbags can kill or injure a child
in a child seat. NEVER place a
rear-facing child seat in front of an
active airbag. If you must use a
forward-facing child seat in the front
seat, move the seat all the way back. Do not attempt to service, repair,
or modify the airbag
supplemental restraint systems or its
fuses. Contact your authorized dealer
as soon as possible. Several airbag system
components get hot after
inflation. Do not touch them after
inflation. WARNINGS
If the airbag has deployed, the
airbag will not function again
and must be replaced immediately. If
the airbag is not replaced, the
unrepaired area will increase the risk
of injury in a collision. The airbags are a supplemental
restraint system and are designed to
work with the safety belts to help
protect the driver and right front
passenger from certain upper body
injuries. Airbags DO NOT inflate
slowly; there is a risk of injury from a
deploying airbag.
Note:
You will hear a loud bang and
see a cloud of harmless powdery
residue if an airbag deploys. This is
normal.
42
Supplementary Restraints System

After all occupants have adjusted
their seats and put on safety belts, it’
s
very important that they continue to
sit properly. A properly seated
occupant sits upright, leaning against
the seat back, and centered on the
seat cushion, with their feet
comfortably extended on the floor.
Sitting improperly can increase the
chance of injury in a crash event. For
example, if an occupant slouches, lies
down, turns sideways, sits forward,
leans forward or sideways, or puts one
or both feet up, the chance of injury
during a crash is greatly increased.
The conditions listed above may
cause the weight of a properly seated
occupant to be incorrectly interpreted
by the front passenger sensing
system. The person in the front
passenger seat may appear heavier
or lighter due to the conditions
described in the list above. To know if the front
passenger sensing system is
operating properly, See
Crash Sensors and Airbag
Indicator (page 51).
DO NOT attempt to repair or service
the system; take your vehicle
immediately to an authorized dealer.
If it is necessary to modify an
advanced front airbag system to
accommodate a person with
disabilities, contact the Ford
Customer Relationship Center. See
Getting the Services You Need
(page
243). SIDE AIRBAGS WARNINGS
Do not place objects or mount
equipment on or near the airbag
cover, on the side of the seat backs
(of the front seats), or in front seat
areas that may come into contact
with a deploying airbag. Failure to
follow these instructions may increase
the risk of personal injury in the event
of a collision. Do not use accessory seat
covers. The use of accessory
seat covers may prevent the
deployment of the side airbags and
increase the risk of injury in an
accident. Do not lean your head on the
door. The side airbag could injure
you as it deploys from the side of the
seatback. Do not attempt to service, repair,
or modify the airbag, its fuses or
the seat cover on a seat containing an
airbag. Contact your authorized dealer
as soon as possible. If the side airbag has deployed,
the airbag will not function again.
The side airbag system (including the
seat) must be inspected and serviced
by an authorized dealer. If the airbag
is not replaced, the unrepaired area
will increase the risk of injury in a
collision. 48
Supplementary Restraints System