Cleaning the Touchscreen Display
Clean the display with a clean, soft cloth such as one used for cleaning
glasses. If dirt or finger prints are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray alcohol onto the display. Do
not use detergent or any type of solvent to clean the display.
Support
The SYNC support team is available to help you with any questions you
aren’t able to answer on your own.
Monday-Saturday, 8:30 am-8pm EST
In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
Times are subject to change due to holidays.
Safety Information
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving, encourage the use of voice-operated systems when
possible and that you become aware of applicable state and local laws
that may affect use of electronic devices while driving.
When using SYNC, do not:
• Operate playing devices if the power cords or cables are broken, split
or damaged. Carefully place cords and cables where they cannot be
stepped on or interfere with the operation of pedals, seats,
compartments or safe driving abilities.
• Leave playing devices in the vehicle during extreme conditions as it
could cause them damage. Refer to your device’s user guide for
further information.
• Attempt to service or repair the system. See your authorized dealer.
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ACCESSING AND ADJUSTING MODES THROUGH YOUR
INFOTAINMENT DISPLAY
The infotainment display (A) is located on the right side of your
instrument cluster. It allows you to view and make minor adjustments to
active modes without taking your hands off the wheel. For example:
•In entertainment mode, you can view what is now playing, change the
audio source, select presets and make some adjustments.
• In phone mode, you can accept or reject an incoming call.
• In navigation mode (if equipped), you can view the current route or
activate a route.
• In surplus mode, surplus (or status) is represented by either
butterflies or a gauge. The number of butterflies matches the current
surplus or status distance up to a maximum of sixteen butterflies. The
more efficiently you drive, the more butterflies (or higher status)
display, and vice versa. See Message centerin theInstrument Cluster
chapter for more information.
When you enter or turn off the vehicle, you have the opportunity to view
charging status, charge start and end times as well as the charging mode.
You can also switch your charging mode between Value Charge and
Charge Now. See Convenience charging with MyFord mobile in the
High Voltage Battery chapter.
A
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Use the OK and arrow buttons on
the right side of your steering wheel
to scroll through the available
modes:
Entertainment
Phone
Navigation Surplus
You can make selections from the menu by using the OK button. The
selection menu expands and you are allowed different options.
• Press the up and down arrows to scroll through the modes.
• Press the right arrow to enter the mode.
• Press the left or right arrows to make adjustments within the chosen
mode.
• Press OK to confirm your selection.
Note: If your vehicle is not equipped with navigation, Compass appears
in the display instead of Navigation. If you press the right arrow to go
into the Compass menu, you can see the compass graphic. The compass
displays the direction in which the vehicle is traveling, not “true”
direction (i.e. if the vehicle is traveling west, the middle of the compass
graphic displays west; north displays to the left of west though its “true”
direction is to the right of west.)
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“INTERSECTION”“Enter city”
“Change city” “Enter state”
“Change state”
The dual mode feature is also available when the voice system displays a
list of items to pick from during a voice session, where you would be
able to touch the line item or say “Line 2”. If a command is not
understood or there are multiple options, the system returns a list for
you to choose from.
ENTERTAINMENT
Your system offers many media options. You can access these options
using the touchscreen or voice commands.
Browsing Device Content
When listening to any type of audio, you can browse through other
devices without having to change sources. For example, if you are
currently listening to the radio, you can browse all the artists that are
stored on your USB device. Press the voice icon on the steering wheel. When prompted,
you can say:
“BROWSE” within devices “Browse”1
“Browse
“Browse
“Browse CD track list”
“Browse Sirius channel guide”2
“Browse SD card” “Browse USB” “Help”
1If you have said “Browse”, you can then say any commands in the
following chart.
2If equipped with SIRIUS satellite radio.
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When you select:You can:
Options Adjust more audio system settings:
Sound Settingsallows you to adjust Bass,
Treble, Midrange, Balance and Fade, THX
Deep Note Demo (if equipped), DSP (if
equipped), Occupancy Mode (if equipped),
and Speed Compensated Volume settings.
Set PTY for Seek/Scan allows you to select
a category of music you would like to search
for and then choose to either seek or scan for
the stations.
RDS Text Display On/Off allows you to
always view the information broadcast by FM
stations by selecting On.
Auto Presets (AST) - Autostore allows
you to have the system automatically store
the six strongest stations in your current
location. These do not override any presets
stored in any of the AM or FM frequency
bands.
TAG (if available) allows you to tag a song
to download later.
When you select On, TAG appears on-screen
when HD radio is active. You can press TAG
to save the information of the song that is
playing. When you plug in your portable
music player, the information is transferred (if
supported by your device). When you are
connected to iTunes, the tags appear to
remind you of the songs you’d like to
download. Refer to HD Radio information
later in this chapter.
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SIRIUS Satellite Radio Information
Note:SIRIUS reserves the unrestricted right to change, rearrange, add or
delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming changes.
SIRIUS satellite radio is a
subscription-based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory-installed SIRIUS satellite
radio system includes hardware and a limited subscription term which
begins on the date of sale or lease of the vehicle. Refer to your authorized
dealer for availability.
For more information on extended subscription terms (a service fee is
required), the online media player and a complete list of SIRIUS satellite
radio channels, and other features, please visit www.siriusxm.com in the
United States, www.sirius.ca in Canada, or call SIRIUS at 1–888–539–7474.
Satellite radio electronic serial number (ESN): You need your ESN
to activate, modify or track your satellite radio account. The ESN is
found on the System Information Screen (SR ESN:XXXXXXXXXXXX).
To access your ESN, press the bottom left corner of the touchscreen,
then SIRIUS > Options > ESN.
Potential satellite radio reception issues
Antenna obstructions For optimal reception performance, keep the
antenna clear of snow and ice build-up and
keep luggage and other material as far away
from the antenna as possible.
Terrain Hills, mountains, tall buildings, bridges, tunnels,
freeway overpasses, parking garages, dense
tree foliage and thunderstorms can interfere
with your reception.
Station overload When you pass a ground-based broadcast
repeating tower, a stronger signal may overtake
a weaker one and the audio system may mute.
Satellite radio signal
interference Your display may show ACQUIRING...to
indicate the interference and the audio system
may mute.
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SIRIUS troubleshooting tips
Radio Display Condition Possible Action
Acquiring Radio requires more than two seconds to
produce audio for the
selected channel.None. This message
should disappear
shortly.
Sat Fault/SIRIUS
system failure Internal module or
system failure present.If this message does not
clear shortly, or with an
ignition key cycle, your
receiver may have a
fault. See your
authorized dealer for
service.
Invalid Channel Channel no longer available.Tune to another
channel or choose
another preset.
Unsubscribed Channel Subscription not available for this
channel.Contact SIRIUS at
1–888–539–7474 to
subscribe to the
channel, or tune to
another channel.
No Signal Loss of signal from the
SIRIUS satellite or
SIRIUS tower to the
vehicle antenna. The signal is currently
being blocked. When
you move into an open
area, the signal should
return.
Updating Update of channel
programming in
progress. None. The process may
take up to three
minutes.
Call SIRIUS
1–888–539–7474 Satellite service has
been deactivated by
SIRIUS Satellite Radio.Call SIRIUS at
1–888–539–7474 to
reactivate or resolve
subscription issues.
No Channels Available All the channels in the selected category are
locked or skipped.Unlock or unskip the
channels using the
channel guide.
Subscription Updated SIRIUS has updated the channels available for
your vehicle.None.
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When you select:You can:
Options Select more settings:
Sound Settingsallows you to adjust Bass,
Treble, Midrange, Balance and Fade, THX
Deep note demo (if equipped), DSP (if
equipped), Occupancy mode (if equipped),
and speed compensated volume.
Device Information displays software and
firmware information about the
currently-connected media device.
Update Media Index indexes the device
each time it is connected to make sure you
have the latest voice commands available for
all media on the device.
Media Player Settings allows you to select
more settings.
• Autoplay On/Off: When on, the system
automatically switches to the media source
when first connected so you can listen to
music that has been indexed. When off, the
system does not automatically switch to the
media source.
• Bluetooth Devices: Connect, disconnect,
add or delete a device. Also set a device as
your favorite so the system automatically tries
to connect to it at every ignition cycle.
• Gracenote Database Info: View the
version level of the Gracenote Database.
• Gracenote Media Management: When
on, this feature gets metadata information
from the Gracenote Database for your music
files. This overrides information from your
device. The feature default is off.
• Cover Art Priority: This feature retrieves
cover art for your music files from either your
device or the Gracenote Database. The
feature default is Device.
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