2012 AUDI Q7 Owner´s Manual

Unlocking the fuel filler flap by hand
You can open the fuel filler flap by hand if the
power locking system should fail.
•
•
Fig . 222 Luggage co mpa rtme nt: Pry ing cover ope n
Fi g. 22 3 Luggage co mpartmen t: Emergency ope ning
of fue l filler flap
.. Remove the right-side trim panel with the
aid ofa screwdriver
¢ fig. 222.
.. Pull the loop down in the direction of the ar­
row to unlock the fuel f iller flap ¢
fig. 223 .
Selective catalytic
reduction
General information
App lies to vehicles : with diesel engine
On vehicles w ith select ive catalytic reduction,
an urea solut ion (Ad Blue ®) is injected into the
exhaust system befo re a nitrogen oxide cata­
lytic converter to reduce nitrogen em iss ions .
The AdBlue is stored in a separate tank in the
veh icle. The AdBlue usage accounts for ap ­
p rox imately 0.5% to 1.2% of the diese l fuel
that is used. The Ad Blue tank capaci ty is ap ­
pr ox ima tely 6 gallons (23 liters) .
You must refill the Ad Blue or have it refilled
by your authorized A udi dealer or qualified
wo rkshop as soon as the Ad Bl ue refill mes-
Fu el suppl y and filli ng your fuel t ank 255
sage appears in the instrument cluster
¢ page 256.
A WARNING
Failure to heed AdBlue refill info rmation in
the instrument cluster can prevent the ve­ hi cle from be ing started and dr iven. If the
vehicle cannot be driven and a n emerge ncy
a rises, pe rsonal injury can occur .
- Always have the AdBlue tank refilled well
befo re the tank runs dry .
(D Tips
- The instrument cluster d isp lay ind icates
the distance remain ing that can be driv­
en ¢
page 255. If the Ad B lue tank is
completely empty, the engine will not
start again afte r the ignit ion is switched
off.
- Ad Blue is req uired by law to operate th is
veh icl e.
- Ad Blue ® is a registered trademark of the
Registe red Automobile Association (Ve r­
band de r Automob ilindustrie e .
V. -
VOA) .
Indicator in the instrument cluster
display
Appl ies to vehicles: wit h diesel eng ine
The display indica te s if the Ad Blue level is low
or if it was filled incorrectly.
Fi g. 22 4 Instrument cluste r: in dicator in t he d isp lay
AdBlue level low
You w ill be informed if t he AdB lue in the tank
drops below a certain level.
AdBlue /9 1500 mi (2400 km) Refill
AdBlue. See owner 's manual

256 Fuel supply and filling your fuel tank
This indicator appears when there is on ly
enough Ad B lue left to drive th e distance indi­
cated in the driver informat ion system. Please
add Ad B lue.
AdBlue ,0 600 mi (1000 km) Refill
AdBlue! No restart in 600 miles (1000 km )!
See owner 's manual
This indica to r appea rs when there is on ly
enough Ad B lue left to drive the distance ind i­
cated in the dr iver information system. Please
add Ad B lue . Otherw ise the eng ine will not
start aga in if you stop it once the distance i n­
d icated has been driven .
Refill Ad Blue! No
restart! See owne r's manual
This message appears whe n the AdBl ue ta nk
i s empty . Please add AdBlue. Ot herwise yo u
will not be able to start the engi ne again o nce
you stop it.
When the m inim um AdB lue leve l has been
reached , you must add Ad Bl ue
c:> page 256 .
f.i Filling incorrectly
I f the Ad B lue tank was filled with a diffe rent
f luid than Ad Blue and t he system detec ts that
it is incor re ct, a mess age w ill appe ar.
AdBlue ./' 600 mi (1000 km) AdBlue!
No re start in 600 mile s (1000 km)! See own·
er' s manual
This message appears when it is only poss ible
to drive the distance indicated in the dr iver in­
formation system . Dr ive to the nearest qua li­
fied work shop to have the malfunc tion re­
pai red . O therw ise the engine w ill not start
a ga in if you stop it once the distan ce indicated
has been driven .
AdBlue : sy stem
fault. No restart! See owner's manual
This message appears if the sys tem detects it
was fille d in corre ct ly . Drive immed iate ly to
the nea rest qualified wo rkshop to have t he
mal func tio n repaired. Otherw ise you wi ll not
b e able to s tart the engine ag ain once yo u
stop it. Filling AdBlue
Applies
to vehicles: with diesel engine
A special refill bottle must be used to fill the
AdBlue .
Fig. 22 5 Right rear veh icle side: re m oving th e AdB lue
cap
Fig. 226 AdB lu e fi ller t ube: inser ting the re fill bott le
The Ad Blue filler t ube is located near the d ie­
sel filler tube. Always add 1 gallon (3.8 liters)
of Ad Blue (two bott les) . T his is the minimum
amount required to ensu re the system detects
the refill ing and to sta rt the e ngine .
Opening the filler tube and adding
AdBlue
Req uirement: The request to add Ad Blue mus t
appea r in the instrument cluster display.
.,. Switch t he ignit io n off.
.,. Open the tank cover
c:> page 253.
.,. Tur n t he cap counterclockwise with the lug
w rench from the vehicle tool kit to remov e it
<=> fig. 225 .
.,. Remove the c ap fr om the refi ll bottle.
.,. Pos it io n the refill bottle on the filler tube
an d tur n the bo tt le clockwise until it stops
tur ning
(D <=> fig . 22 6.
.,. Press lightly against the bottom of t he bot-
tle @to empty it . Continue pressing the ..,.

bottom of the bottle until it is empty or
until fluid stops f lowing into the tank.
~ Turn the bott le to the left without press ing
on the bottom.
Closing the filler tube
~ Turn the cap clockwise on the filler tube
with the lug wrench until you hear it tighten
completely.
~ Close the tank cover .
After filling
The vehicle must be driven . The system may
take up to two minutes to detect that the
Ad B lue has been filled.
~ If there was no AdBlue left in the tank and a
range of
O mi (0 km ) was displayed in the
instrument cluster, switch the ignition on
for about 15 seconds before starting the en­
gine .
.&_ WARNING
Ad Blue can irritate the skin, eyes and res­
piratory system. If there is contact with
the fluid, flush immediately with plenty of
water . Consult a physician if necessary .
(D Note
-Only use Ad Blue that conforms to the
standard ISO 22241-1. Do not mix any
additives with the Ad Blue and do not di­
lute it with water .
- Ad Blue is not a diesel additive. Do not
add it to the diesel tank. If Ad Blue is
mixed w ith diesel fuel, it can lead to
damage to the eng ine and the Ad Blue
tank system . The Limited New Vehicle
Warranty does not cover such damage.
- AdBlue attacks surfaces such as painted
vehicle components, plast ic and carpet.
Remove the fluid as quick ly as possible
with a damp cloth and plenty of cold wa­
ter . If the AdBlue has already crystal­
lized, use warm water and a sponge.
AdBlue residue that is not removed w ill
crystall ize and can damage the affected
surface .
Fuel supply and filling your fuel tank 257
-Do not store the refill bottle in the vehi ­
cle . If it leaks, the escaping Ad Blue could
damage the vehicle interior.
- Do not allow Ad Blue to come into con­
tact with clothing . If there is contact
with the fluid, flush immediate ly with
plenty of water .
(1) Tips
-Yo u can obtain refill bottles from any au­
thorized Audi dealer or other qualified
workshop .
- Follow the Ad Blue manufacturer's in­
struct ions for usage and storage. •
•

258 Checking and filling
Checking and filling Engine hood
Releasing the engine hood
The engine hood is released from inside the
vehicle .
Fig . 2 27 Dr iver' s side footwe ll: e ngin e hood re lease
lever
.. Open the drive r's door.
.. Pull the release lever on the left under the
inst rument panel
c> fig . 227 in the d irect ion
of the ar row .
The hood pops up s light ly under spring pres­
sure.
Opening the engine hood
Fig. 228 Re lease lever under the e ng ine hood
Before opening the engine hood, make s ure
that the windshie ld w ipers are flat against the
windshie ld. Otherwise, they co uld damage the
pa in t on the hood.
.. Lift the hood s light ly
c> _& .
.. Pull up on the release under the hood
¢ fig. 228 . This releases the catch .
.. Open the hood all the way.
A WARNING
-Hot eng ine co olant can burn you.
- To reduce the risk of being b urned, never
o pen the hood if you see or hear steam
or coo la nt escapi ng from the eng ine
compa rtment . W ait unt il no steam or
coo lant can b e se en o r heard before care­
fu lly openi ng the ho od.
Closing the engine hood
.. Pull the hood down un til the pressure from
t he stru ts is reduced .
.. Let the hood
drop down and la tch in p lace.
Do not try to push it shut; it may fail to en­
gage
c> _& .
A WARNING
--
A ho od t hat is not completely latched
could fly up an d block your vi ew while dr iv­
i ng.
- W hen you close the engine hood, ch eck it
to make sure the safety catch has proper­
ly engaged . The hood should be flush
wit h the surrou nding vehicle body parts.
- If you notice while dr iv ing t hat t he hood
is not s ecured properly, stop at once and
close it .
Working in the engine compartment
Be especially careful whenever you work in
the engine compartment .
Whenever you must perform any wo rk in the
engine compartment, for example checking
and filling different fluids, th ere is a risk of
injury, burns and accidents. To pr event per­
sonal injury alway s observe the following
WARNINGS. The engine compartm ent of any
vehicle is a hazardous area
c> &, .
A WARNING
To he lp avo id i njury, before yo u check any­
thi ng under the hoo d:
- Tu rn off the eng ine .
- Remove the igni tion key.

-Apply the parking brake.
- Move selector lever to "P" (Park).
- Always let the engine cool down. Hot
components will burn skin on contact.
- To reduce the risk of being burned, never
open the hood if you see or hear steam
or coolant escaping from the engine
compartment. Wa it until no steam or
coolant can be seen or heard before care­
fully opening the hood.
- Keep children away from the engine com­
partment .
- Never spill fluids on hot engine compo­
nents. They can cause a fire.
- Never touch the radiator fan. The auxili­
ary electric fan is temperature controlled
and can switch on suddenly.
- Never open the coolant reservoir cap
when the engine is still warm. The cool­
ant system is pressurized and hot cool­
ant could spray out .
- Protect your face, hands and arm from
steam or hot engine coolant by placing a
thick rag over the cap when you open the
coolant reservoir .
- If work on the fuel system or the electri­
cal system is necessary:
- Always disconnect the battery.
- Never smoke or work near heaters or
open flames. Fluids in the engine com­
partment could start a fire.
- Keep an approved fire extinguisher im­
mediately available.
- To avoid electrical shock and personal in­
jury while the engine is running or being
started, never touch:
- Ignition cables
- Other components of the high voltage
electronic ignition system.
-If you must perform a check or repair
with the engine running:
- First, fully apply the parking brake,
move selector lever to "P" (Park).
Checking and filling 259
-Always use extreme caution to prevent
clothing, jewelry, or long hair from get­
ting caught in the radiator fan, V-belts
or other moving parts, or from contact­ ing hot parts . Tie back hair before
starting, and do not wear clothing that
will hang or droop into the engine.
- Minimize exposure to emission and
chemical hazards
9 .&, .
&_ WARNING
California Proposition 65 Warning:
- Engine exhaust, some of its constituents,
and certain vehicle components contain
or emit chemicals known to the State of
California to cause cancer and birth de­
fects and reproductive harm. In addition,
certain fluids contained in vehicles and
certain products of component wear con­
tain or emit chemicals known to the
State of California to cause cancer and birth defects or other reproductive harm.
- Battery posts, terminals and related ac­
cessories contain lead and lead com­
pounds, chemicals known to the State of
California to cause cancer and reproduc ­
tive harms. Wash hands after handling .
(D Note
When adding fluids, always make sure that
they are poured into the proper container
or filler opening, otherwise serious dam­
age to vehicle systems will occur.
@ For the sake of the environment
To detect leaks in time, inspect the vehicle
floor pan from underneath regularly. If
you see spots from oil or other vehicle flu­
ids, have your vehicle inspected by an au­
thorized Audi dealer. •
•

260 Checking and filling
Engine compartment
These are the most important items that you can check .
Fig. 229 Typical layout for containers, engine oil di pstick and engin e oil fille r cap
(D W indshield/head light washer
t . (
;R ) con ainer ,.... .............. .
@ Coolant expansion tank (-L) .. .
@ Engin e oi l filler cap ('t".:r.) . .. .. .
©
®
®
(j)
Eng ine oil dipstick (orange) . .. .
Brake fluid reservoir
((0)) ..... .
Power steering reservoir ... .. .
Jump start connector( +) under 273
266
264
263
268
224
a cover,( ·) with hex head screw 271,308
The pos ition of the engine o il fi lling hole and
the engine oil dipstick
r=;, fig. 229 (position ®
and @) can vary according to the type of en­
gine .
_&. WARNING
Before you check anything in the engine
compartment, always read and heed all
WARNINGS ¢.&.
in Working in the engine
c omportment on page 258.
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Engine oil
Engine oil specifications
The engine oil used in your Audi needs the
right kind of oil.
The engine in your Audi is a sophist icated
powerplant that was built to exacting specifi­
cations. Th is engine needs the right kind of
engi ne oil that meets specifications regard ing
quality and v iscosity so that it can run
smooth ly and reliab ly. Choosing the right oil
and changing oil within the time and mileage
intervals printed in your vehicle's Warranty
&
Maintenance booklet matters a lot more to­
day tha n it did years ago . Audi has developed
a spec ia l quality standard for eng ine oil that
will help assure that your vehicle's engine w ill
get the lubr ication it needs for proper opera­
t ion .
Modern engine lubr ication has taken a quan ­
tum leap in the last few years. Many synthetic "'

oils available today provide better engine lu­
brication that can outlast traditional petrole­
um-based oils, making them a smart choice
for use throughout the life of your Audi.
Whether you use synthetic or petroleum­based engine oil, the oil that you use must
conform to Audi's oil quality standard
VW 502 00 (vehicles with gasoline engine) or VW 507 00 (vehicles with diesel engine) to
help keep your vehicle's engine running
smoothly and help prevent the formation of harmful deposits , sometimes called "sludge,"
that over time can lead to expensive repairs.
At the time of printing, engine oils available in
the U .S . and Canada that meet the exacting
specifications of Audi oil standard VW 502 00 (vehicles with gasoline engine) or VW 507 00
(vehicles with diesel engine) are synthetic en­
gine oils. This does not mean, however, that
every synthetic engine oil will meet Audi oil
standard VW 502 00 (vehicles with gasoline
engine) or VW 507 00 (vehicles with diesel
engine). So always be sure that you use an ap­
proved oil.
To help prevent the formation of harmful de­ posits use only oil with the following specifi­
cations printed on the oil container :
-Audi oil standard VW 502 00 (gasoline en­
gine)
- Audi oil standard VW 507 00 (diesel en-
gine)
Oil container labels may carry the specifica­
tion singly or in combination with other desig­
nations and oil quality standards.
Viscosity
Engine oils are graded according to their vis­
cosity . The proper viscosity grade oil for your
engine depends on climactic or seasonal con­
ditions where you drive. You can use oil with a
viscosity grade of SAE SW40 ac ross all tem­
perature ranges for normal driving conditions.
However, if engine oil viscosity grade SAE
SW40 is not available, you can also use viscos­
ity grade SAE SW-30 or SAE OW-40 as long as
it meets Audi oil quality standard VW 502 00
Checking and filling 261
(vehicles with gasoline engine) or VW 507 00
(vehicles with diesel engine) specifications.
Because engine oil that meets the Audi oil
standard may not be available everywhere
when you need it, we strongly recommend
that you always carry with you an extra quart (liter) of oil that expressly conforms to the
VW 502 00 (vehicles with gasoline engine) or
VW 507 00 (vehicles with diesel engine) spec­
ification, in case you have to top
off the oil
while on the road.
Applies to vehicles with gasoline engine on­
ly: Only if the level of the oil is at or below the
minimum mark on the oil dipstick -and no oil
that expressly conforms to Audi oil standard
VW 502 00 specificat ions is available - may
you top
off with a high quality engine oil, pref­
erably synthetic-based, that meets ACEA A3
or API SM specifications, but even then, only in viscosity grades SAE SW-40, SAE SW-30, or
SAE OW-40 . However, during the entire time
between oil change intervals, never top off
with more than a total of 0.5 qt/liter engine
oil that does not conform to Audi oil specifica­
tion VW 502 00.
Applies to vehicles with diesel engine only:
Only if the level of the oil is at or below the
minimum mark on the oil dipstick - and no oil
that expressly conforms to Audi oil standard
VW 507 00 spec ifications is available - may
you top
off with a high quality engine oil, that
meets ACEA C3 or API CF specifications, but
even then, only in viscosity grades SAE
5W-40, SAE 5W-30, or SAE OW-40. However,
during the entire time between oil change in­
tervals, never top off with more than a total
of 0 .5 qt/liter engine oil that does not con­
form to Audi oil specification VW S07 00.
For more information about engine oil that
has been approved for your vehicle, please
contact either your authori zed Audi dealer or
Audi Customer Relations at 1 (800) 822-2834
or visit our web si te at www.audiusa .com or
www .audicanada .ca. Here you will also find a
current list of oils (manufacturers, brand
names etc.) that conform to Audi oil standard
lilJJ,,
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•

262 Checking and filling
VW 502 00 (vehicles with gasoline engine) or
VW 507 00 (vehicles with diese l engine).
C hanging the engine oil
The engine oil and o il fil te r must be changed
according to the m ileage (ki lomete rs) and
time inte rva ls spe cified in your vehicle 's War­
ra nty
& Main ten ance booklet. Do not ex ceed
these in tervals - harmful depos its from ol d
engine o il can reduce engine performance an d
can lead to expensive engi ne re pairs.
C hanging the o il at th e recommen ded i nte r­
v al s is so very impor tant because t he lub ric at ­
ing p roperties o f oi l decrease gra dually du ring
norma l vehicle use . If you are not sure when
you have yo ur oil changed, ask yo ur aut ho r­
i z ed A udi Service Advisor.
Unde r some ci rc u ms tances the engine o il
should even be change d mo re frequently .
C hange o il more often if you drive mostly
short d istances, ope rate the vehicle in d usty
areas or mostly under stop-and-go traffic con­
d it ions, or when you use your veh icle w he re
tem peratures stay below freez ing poin t fo r
l ong periods .
Detergent addit ives i n the o il w ill make fresh
oil look dark after the eng ine has been run­
ni ng fo r a shor t time . This is no rma l and is not
a reason to change the o il mo re often tha n
r e co m men ded.
Damage or malfunctions due to lack of
maintenance
It is essential that yo u change your oil at the
recommended interva ls using only engine o il
that complies with Audi oi l standard
VW 502 00 (vehicles wi th gasoli ne e ngine) or
VW 507 00 (ve hicles with diese l engi ne) . Yo ur
Li m ite d N ew Vehicle Warranty does no t cove r
d am age or m alfu ncti ons due to f ailure to fol­
l ow recommended main tenance and use re­
q uir ements as set forth in the A udi Owne r's
M anual a nd Warra nty
& M aintenance book let.
Your dea ler will have to deny war ranty cover­
age un less yo u present to the dea le r proof in
the f orm of Service or Repa ir Orders that a ll scheduled mai
ntenance was perfo rme d in a
t imely man ne r.
Engine oil consumption
To prov ide effective l ubr ication and cooling for
i nter na l eng ine parts, a ll interna l combustion
engi nes use some o il. Oil consumption va ries
from eng ine to engi ne and may cha nge over
t h e life of the engine. Engines tend to use
more o il du ring t he b reak-in pe riod tha n they
do afterwa rd, w hen oil c onsum ption ha s sta­
b ilized. Dependi ng on the w ay the vehicle is
driven and the operati ng conditions, oil con ­
s u mption can be up to 1 q uart per 1, 200
miles (1 liter per 2,000 km) . Consumption
may be higher within the first 3,000 m iles
(5,000 km) .
Un der normal con ditions , the rate o f oi l con­
s u mption depen ds on o il quality as well as vis ­
cosity, engine spee d (rpm), outs ide tempera­
ture, road conditions, the amount of oil dil u­
t io n caused by condensed water or fue l resi ­
du e, and ox ida tion of the o il. Oil co nsu mp tion
may incr eas e with eng ine w ear ov er time, un ­
t il repl acemen t of w orn en gine p arts may be­
co me ne ce ssar y.
B eca use of all thes e var iables , there is no
sta nda rd o r "n orma l" ra te of o il cons umption .
We urge you to check the engine oil level at
regular intervals, preferably every time you
fill the fuel tank, and always before a long
trip.
The oil pressure warning light. i s not an
indicator of low engine oil level. If the warn ­
ing light does not go out after starting, or
flashes while driving (above 1500 rpm), a
buzzer will sound. It indicates that the oil
pressure is too low . Stop the engine immedi·
ately, check the engine oil level and add oil if
necessary. If the engine oil level is normal,
but the light continues to flash, do not keep
driving or let the engine idle, as damage may
occur .
II-