2009 DODGE RAM 3500 DIESEL Owners Manual

120,000 Miles (200,000 km) or 120 Months Maintenance Service Schedule❏Change the engine oil and engine oil filter.
❏ Rotate tires.
❏ Replace the engine air cleaner filter.
❏ Replace the spark plugs (5.7L engine).
❏ Inspect the brake linings, replace if necessary.
❏ Inspect the front suspension, tie rod ends, and boot seals, replace if necessary.
❏ Lube front drive shaft fitting (2500/3500 (4x4) only).
❏ Inspect the CV Joints.
❏ Inspect exhaust system.
❏ Change the automatic transmission fluid & filter(s).
❏ Inspect the transfer case fluid, change fluid if using your vehicle for any of the following: trailer towing, snow plowing, heavy loading, delivery
service (commercial service), off-road, desert operation or more than 50% of your driving is at sustained high speeds during hot weather, above
90°F (32°C.
❏ Replace accessory drive belt(s).
Odometer Reading DateRepair Order #Dealer CodeSignature Authorized Chrysler Dealer
MAINTENANCE SCHEDULES 495
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126,000 Miles (210,000 km) or
126 Months Maintenance
Service Schedule❏Change the engine oil and engine oil
filter.
❏ Rotate tires.
❏ Lube front drive shaft fitting (2500/3500
(4x4) models only).
❏ Inspect the front & rear axle fluid.
Change if using your vehicle for police,
taxi, fleet, off-road or frequent trailer
towing.Odometer Reading DateRepair Order #Dealer CodeSignature Authorized Chrysler Dealer
132,000 Miles (220,000 km) or
132 Months Maintenance
Service Schedule❏Change the engine oil and engine oil
filter.
❏ Rotate tires.
❏ If using your vehicle for any of the
following: Dusty or off-road conditions.
Inspect the engine air cleaner filter,
replace if necessary.
❏ Inspect the brake linings, replace if
necessary.
❏ Lube front drive shaft fitting (2500/3500
(4x4) models only).Odometer Reading DateRepair Order #Dealer CodeSignature Authorized Chrysler Dealer
138,000 Miles (230,000 km) or
138 Months Maintenance
Service Schedule❏Change the engine oil and engine oil
filter.
❏ Rotate tires.
❏ Lube front drive shaft fitting (2500/3500
(4x4) models only).Odometer Reading DateRepair Order #Dealer CodeSignature Authorized Chrysler Dealer
496 MAINTENANCE SCHEDULES
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144,000 Miles (240,000 km) or 144 Months Maintenance Service
Schedule❏Change the engine oil and engine oil filter.
❏ Rotate tires.
❏ If using your vehicle for any of the following: Dusty or off-road conditions. Inspect the
engine air cleaner filter, replace if necessary.
❏ Inspect the brake linings, replace if necessary.
❏ Inspect the front suspension, tie rod ends, and boot seals, replace if necessary.
❏ Lube front drive shaft fitting (2500/3500 (4x4) models only).
❏ Inspect the front & rear axle fluid. Change if using your vehicle for police, taxi, fleet,
off-road or frequent trailer towing.
❏ Inspect the CV Joints.
❏ Inspect exhaust system.
Odometer Reading DateRepair Order #Dealer CodeSignature Authorized Chrysler Dealer
150,000 Miles (250,000 km) or
150 Months Maintenance
Service Schedule❏Change the engine oil and engine oil
filter.
❏ Rotate tires.
❏ Replace the engine air cleaner filter.
❏ Replace the spark plugs (5.7L engine).
❏ Lube front drive shaft fitting (2500/3500
(4x4) models only).
❏ Inspect the transfer case fluid.Odometer Reading DateRepair Order #Dealer CodeSignature Authorized Chrysler Dealer
MAINTENANCE SCHEDULES 497
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† This maintenance is recommended by the manufacturer
to the owner, but is not required to maintain emissions
warranty.
WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for which
you have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.498 MAINTENANCE SCHEDULES
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IF YOU NEED CONSUMER ASSISTANCE
CONTENTSSuggestions For Obtaining Service For Your
Vehicle .............................. 501
▫ Prepare For The Appointment .......... 501
▫ Prepare A List ..................... 501
▫ Be Reasonable With Requests ........... 501
 If You Need Assistance ................ 501
▫ Chrysler LLC Customer Center ......... 502
▫ Chrysler Canada Inc. Customer Center .... 502
▫ In Mexico Contact .................. 502 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ............ 503
▫ Service Contract .................... 503
 Warranty Information (U.S. Vehicles Only) . . . 504
 MOPAR Parts...................... 504
 Reporting Safety Defects ............... 504
▫ In The 50 United States And Washington,
D.C. .............................. 504
▫ In Canada ........................ 505
 Publication Order Forms ............... 505
9

Department Of Transportation Uniform Tire
Quality Grades ........................ 506
▫ Treadwear ........................ 507 ▫
Traction Grades .................... 507
▫ Temperature Grades ................. 508500 IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The AppointmentIf you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.Prepare A ListMake a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.Be Reasonable With RequestsIf you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCEThe manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know you and the vehicle best,
and are most concerned that you get prompt and high
quality service. The manufacturer’s authorized dealers
have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
IF YOU NEED CONSUMER ASSISTANCE 501
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This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.•
If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•
If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•
Owner’s name and address
•
Owner’s telephone number (home and office)
•
Authorized dealership name
•
Vehicle Identification Number (VIN)
•
Vehicle delivery date and mileage
Chrysler LLC Customer CenterP.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997Chrysler Canada Inc. Customer CenterP.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001In Mexico contact:Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
502 IF YOU NEED CONSUMER ASSISTANCE