SymptomDiagnostic procedure Also check for
23-99
Voice guidance cannot be heard,
is broken up, or there is static
Symptom Troubleshooting
(see page 23-122) Volume or voice feedback setting (see
Owner’s manual)
Navigation unit
Harness/fuses/switches
Voice control does not work/
respond Symptom Troubleshooting
(see page 23-123) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Microphone harness/switches
Navigation cannot control HVAC
by voice command Symptom Troubleshooting
(see page 23-130) Wrong color DVD is installed
Harness/fuses/switches
Wrong navigation unit (model code)
Navigation cannot control XM
radio Symptom Troubleshooting
(see page 23-130)Low or weak battery
Navigation cannot control audio
system Symptom Troubleshooting
(see page 23-129)Wrong color DVD
Navigation display buttons do not
work or respond properly Symptom Troubleshooting
(see page 23-121) Navigation unit
Open/short between the XM receiver
or the GA-Net bus
The wrong color DVD is installed
The DVD is damaged or dirty
Today’s Destinations button is
dim and not selectable in the
Enter destination by screen
(grayed-out) The client has not entered a group
of locations for Today’s
Destinations. This is normal. The
button is only selectable if the
client is using this functionSee Owner’s Manual
Some set-up and information
functions of the navigation
system are grayed-out and do not
work Client did not select OK from
Disclaimer screen. Refer to
System Function Diagram
(see page 23-111)
Previous Destinations button is
dim and not selectable in the
Enter destination by screen
(grayed-out) The vehicle may be new, or the
client deleted the destination.
Enter a destination, and allow the
system to route to it. After the trip,
the Previous Destinations button
will be selectable
Address cannot be found or
system gives poor routing Verify proper operation and
system limitations using the
owner’s manual
See Answering customer
question Navigation coverage
in general troubleshooting
Refer to Database limitation in
the navigation system manual
to report database errorsDatabase limitations (address not in
database)
Wrong color DVD installed
OPEN/CLOSE function of the
display does not work Symptom Troubleshooting
(see page 23-132) Navigation unit
Harness
Navigation display will not close Symptom Troubleshooting (see page 23-133) Navigation unit
Harness
Navigation display does not open
or opens part way Symptom Troubleshooting
(see page 23-133) Navigation unit
Harness
PC card will not play/card icon on
audio screen cannot be selected Symptom Troubleshooting
(see page 23-67)Navigation unit
(cont’d)
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SymptomDiagnostic procedure Also check for
23-100Navigation System
Symptom Troubleshooting Index (cont’d)
Navigation display stays on with
ignition switch in LOCK (0)
Symptom Troubleshooting
(see page 23-129) Harness/fuses/switches
Aftermarket accessory connected to
the system
DVD read error messages Symptom Troubleshooting (see page 23-127) Navigation unit
Wrong color DVD installed
Damaged DVD
Navigation system will not go
beyond the disclaimer screen and
displays the OK button See navigation display buttons do
not work or respond properly
Wrong color DVD installed
Scratched or damaged DVD
Navigation unit
The navigation anti-theft code
card is lost or missing See anti-theft feature (see page
23-90)
The vehicle icon lags behind
when the vehicle turns See self-inertial navigation
limitations (see page 23-90) Aftermarket accessories connected to
the system
GPS antenna/cable
Navigation screen is darker than
normal or takes time to brighten
when it is cold See LCD display unit limitations
(see page 23-91)
The navigation clock is off by 1 to
3 hours after replacing the
navigation unit See service precautions (see page
23-92)
Perform map matching (see page
23-94)
GPS antenna/cable
Check and adjust the clock settings
A new navigation DVD is needed See obtaining a navigation DVD (see page 23-94)
Time is not correct Reset Time Adjustment in set-up The wrong colored DVD or version is installed
The DVD is scratched or dirty See ‘‘DVD Handling and Cleaning’’ (see page 23-95)Navigation unit
The wrong DVD was installed and
now the system does not function
properly See Precaution customer Sneak
Previews (see page 23-97)
Install the correct version DVD
Check any official Honda service
website for more service information
about the navigation system
A specific city cannot be found See How to answer client questions about navigation
coverage (see page 23-97) The DVD is scratched or dirty
Refer to Database limitation in the
navigation system manual to report
database errors
The Honda Globe Screen (not the
Acura Globe Screen) appears
every time the vehicle is started Symptom Troubleshooting
(see page 23-135)
Also see the symptom The wrong DVD
was installed and now the system does
not function properly
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ÎGlobal Positioning System (GPS)
Position Detection Image with GPS Satellite
Precision of GPS
GPS ICONCOLOR NUMBER OF
SATELLITES CONDITION DESCRIPTION
GPS Antenna
GPS Receiver and Clock
23-106 Navigation System
System Description (cont’d)
The global positioning system (GPS) enables the navigation system to determine the current position of the vehicle by
using the signals transmitted from the satellites in orbit around the earth. The sate
llites transmit the satellite
identification signal, orbit information, transmission time signal, and other information. When the GPS receiver
receives a signal from four or more satellites simultaneously, it calculates the current position of the vehicle based on
the distance to each satellite and the satellite’s positions in its respective orbit.
The precision of the GPS varies according to the number of satellites from which signals are received and the view of
the sky. The accuracy is indicated by the color and shape of the GPS icon shown on the display.
No GPS icon None Faulty reception The GPS can’t be utilized due to a faulty GPS receiver, open in the wire, or other
fault or interference.
White GPS icon 2 or less Impossible to detect vehicle positionGPS function is normal. The satellite
signals received by the GPS are too few to
detect the vehicle position.
Green GPS icon 3 Vehicle position detectable in 2 dimensionsThe longitude and latitude of the vehicle
position can be detected. (Less precise
than detection in three dimensions)
4 or more Vehicle position detectable in 3 dimensions (elevation
displayed) The longitude, latitude and the altitude of
the vehicle position can be detected. (More
precise than detection in two dimensions)
The GPS antenna amplifies and transmits the signals received from the satellites to the GPS receiver.
The GPS receiver is built into the navigation unit. It calculates the vehicle position by receiving the signal from the GPS
antenna. The current time vehicle position and signal reception condition is transmitted from the GPS receiver to the
navigation unit to adjust vehicle position.
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(#'#
)
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YES
NO
YES
NO
Navigation display buttons do not work or
respond properly
23-12123-121
5. Turn the ignition switch to LOCK (0), then turn toON (II) and observe the navigation picture.
Check for sources of electrical noise, such as
poor battery connection, alternator, defective
battery, aftermarket accessories or cell phone, and
poor pin fits at the navigation unit.
Replace the navigation unit (see page 23-155). NOTE:
Check the vehicle battery condition first.
Always make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
Always check the connectors for poor connections or loose terminals.
Before troubleshooting, make sure you have the navigation and audio system anti-theft codes.
1. Turn the ignition switch to ON (II).
Replace the navigation unit (see page 23-155).
Refer to troubleshooting for no picture is
displayed (see page 23-119).
Di d t he i mage i mpr ov e?
Does t he nav i gat i on d i spl ay t ur n on?
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Î
(#'#
)
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Voice control does not work/respond
YES
NO
YES
NO
YES
NO
23-123
NAVIGATION UNIT CONNECTOR D (5P) NAVI GUIDE (GRN)
NOTE: Check the vehicle battery condition first.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
Check the connector for poor connection or loose terminals.
Before troubleshooting, make sure you have the navigation system 4-digit anti-theft code.
After troubleshooting, enter the navigation system anti-theft code.
Before assuming that a voice complaint is hardware
related, ensure that the voice control system is being
operated correctly. Make sure you are on the correct screen when trying to issue a voice command. For instance, the
command ‘‘Find the nearest Italian Restaurant’’ only
works on a Map screen (See the Navigation System
Manual for a complete list of allowed voice
commands for the information being displayed.).
Close the windows, moonroof, and doors.
Set the fan speed to low (1 or 2).
Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the
ceiling.
Pause after pressing the navigation TALK button, then give a voice command clearly in a natural
speaking voice. If the system cannot recognize your
command, speak louder.
If the microphone picks up voices other than yours, the system may not interpret your voice commands
correctly.
If you speak a command with something in your mouth, or your voice is too husky, the system may
misunderstand your command.
Compare the system operation with a known-good vehicle. Have more than one person test the system
operation. If the known-good vehicle performs the
same, it is a characteristic of the system. 1. Turn the ignition switch to ON (II).
2. Go into the Diagnostic Menu and use the Mic Level
test under Functional Setup (see page 23-147) to
check the operation of the navigation TALK and
navigation BACK buttons.
Go to step 10.
Go to step 3.
3. Turn the ignition switch to LOCK (0).
4. Do the voice control switch test (see page 23-156).
Go to step 5.
Replace the voice control switch.
5. Disconnect the cable reel 20P connector and navigation unit connector D (5P).
6. Check for continuity between body ground and navigation unit connector D (5P) terminal No. 4.
Repair short to body ground in the wire
between the navigation unit and the voice control
switch, or replace the cable reel.
Go to step 7.
(cont’d)
Wire side of female terminals
Ar e t he nav i gat i on T ALK and nav i gat i on BACKbut t ons oper at i onal ?
I s t he v oi ce cont r ol sw i t ch OK ?
Is there continuity?
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Black Raster
Color Pattern
Monitor Adjustment
Touch Panel Check
23-138Navigation System
System Diagnostic Mode (cont’d)
Black Raster
Color PatternReturn
Return
Red
Green
Blue
Monitor AdjuntmentReturn
Tuning
Default
(0,0)
Default (0,0)
Setting
H-POS
Return
X:0 Y:0 X:227 Y:111
X:479 Y:233
The entire display must be black. This diagnostic screen
checks for pixels that may be stuck (on). If pixels are
stuck on, replace the navigation unit.
The chart below shows the colors being used for the
various screens. This is for factory use only. To check
the color signal use the RGB test. It is unlikely that you will ever need to adjust the
monitor position. This is for factory use only. The
Default button will reset the display position to factory
specifications. The factory default is 0, 0. The H-POS
button is for factory use only.
The panel touch sensing system consists of a touch
sensitive resistive membrane covering the display.
Contrary to other systems using infrared beams, the
screen has to be physically touched to make it work.
The display has the capability of 479 touch locations
(left to right), and 233 touch locations (top to bottom).
The upper left hand corner is position (0, 0) and the
lower right hand corner is (479, 233) as displayed.
Touching anywhere on the screen displays the
coordinate of the location, and a icon appears where
you touched the screen. If any area of the screen either
doesn’t respond, or responds at some other location
when touched, then replace the navigation unit.
NOTE: Unlike earlier screens that used infrared sensors,
direct sunlight will not affect this test.
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´µ ´µ
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PC Card info
Hard KeyCar Status
23-141
PC Card Information
ReturnReturn
PC Card is not inserted.
PC Card Information Return
Manufacturer xxxxxx
Product Name xxxxxx
FILES
Hard KeyReturn
ZOOM OUT ZOOM IN
CANCEL SET UP MAP
MENU INFO
MODE CH
CH
VOL
VOL
FF
REW
RPT RDM
SEEK UP SCAN
AUDIO
CD/AUX AM/FMSKIP
SKIP
SEEK DOWN Keep Pushing to Return.
Car Status
0
VSP 0
ILL
0
BACK Close
Display
0
ILL CANCEL
There is no PC card in the PC slot, and the screen
should display, PC card is not inserted.
If the factory provides a PC card and instructs you to
insert it, the screen displays the Manufacturer, and
Product Name as shown in the following screen. Touch
the FILES button to see the contents of the card.
This diagnostic screen checks the status of each of the
hard buttons surrounding the navigation display. When
you press each hard button, the corresponding item on
the screen should flash blue. Touch the return key, or
press and hold the joystick to exit.
NOTE: It is normal for the VOL ( , ) CH ( , ) and
MODEbuttontobeinactive. Use this screen to confirm that navigation unit is
properly receiving input signals. Signals equal to (0) are
OFF, and signals equal to (1) are ON. If the value on the
display does not match the actual vehicle status, then
check the wire carrying the signal.
VSP-Vehicle Speed Pulse from ECM/PCM connector A (Navigation unit connector A (17P) terminal No. 13)
a) OFF (0) when vehicle is not moving
b) ON (1) when vehicle is moving
The VSP comes from the ECM/PCM as a dedicated
signal. Internally, the navigation unit compares the
actual VP on the map against street data to adjust the
pulse to speed scaling factor.
BACK-Reverse indication from taillight relay (Navigation unit connector C (12P) terminal No. 7)
a) OFF (0) when shift lever is in any position other
than reverse
b) ON (1) when shift lever is in reverse
The Back signal is used by the navigation unit to allow
the map screen to show the VP moving backwards
when in reverse and to trigger the optional rear view
camera. This signal is needed because the Speed Pulse
does not provide any directional information to the
system.
ILLCANCEL a) OFF (0) when the dash lights brightness control
button is less than 90 % brightness with the
headlights turned on.
b) ON (1) when the dash lights brightness control
button is more than 90 % brightness with the
headlights turned on.
(cont’d)
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GPS Information
23-142Navigation System
System Diagnostic Mode (cont’d)
ILL-Illumination Indication
(Navigation unit connector A (17P) terminal No. 10)
a) OFF (0) when parking lights, or headlights are off
b) ON (1) when parking lights, or headlights are on
The navigation unit uses the signal to determine
whether to put the navigation screen into the Day or
Night brightness mode. (Setup screen 1)
Display-this displays the current position of the display
a) (Close) when the display is closed
b) (Open) when the display is open
The navigation unit has a micro switch to detect this. If
open is indicated when the display is closed, replace
the navigation unit. This screen shows the current status of GPS reception.
The circular diagram shows the current location of the
GPS satellites (yellow balls) as they would appear in the
sky. The outer circle represents the horizon (0 degrees
elevation). The middle and inner circles represents 30
and 60 degrees respectively. The very center of the
diagram (90 degrees elevation) is directly overhead.
Nearby obstructions, like tall buildings, will block
satellites in that direction. That is why it is necessary to
be in an open area to effectively troubleshoot GPS
reception issues. The satellites shown on the diagram
correspond to the PRN number in the GPS Details
screen. There are always 24 active GPS satellites in
orbit. Because satellites fail, and have to be removed
from service, spares are always parked in orbit, ready
to be activated. This is why the PRN (satellite ID
number) can be greater than 24.
NOTE:
When you use this screen for troubleshooting, park the vehicle outside, away from buildings, tall trees,
and high-tension wires for at least 10 minutes with
the engine running.
Metallic window tinting on the front or side window or after-market electronic accessories mounted near
the navigation unit, GPS antenna, or navigation
display can interfere with GPS acquisition.
The Number of Satellites box shows the number of acquired satellites (maximum of 12). It should contain
4 or more icons. If not, troubleshoot for GPS icon is
white or not shown (see page 23-122).
The Current Position shows latitude, longitude, and elevation (in meters). If there are less than 4 satellites,
the elevation can be grossly inaccurate.
The Date/Time field shows the current date, and also a time that includes daylight savings and other
offsets entered by the client in Setup function Adjust
Time Zone/Clock.
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