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µ
µ
µ
µ µ
µ
µ
µ
No sound is heard from the speaker(s)
(display is normal) (without navigation)
YES
NO
YES
NO YES
NO
YES
NO
23-48Audio System
Symptom Troubleshooting (cont’d)
NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
Set the fader and balance positions to the center.
Before performing symptom troubleshooting, do the power switch will not turn on troubleshooting
(see page 23-36).
For vehicles with factory installed audio, do the self- diagnostic function, speaker check (see page 23-25) to
help isolate the speaker.
1. Turn the ignition switch to ON (II).
2. Check that the volume button is not set to the MIN level.
Raise the volume level, and recheck the
function.
Go to step 3.
3. Do the speaker check mode in the self-diagnostic function (see page 23-25).
Speaker(s) failed the test:
If at least one speaker is OK, go to step 4.
If all speakers fail to sound, go to step 7.
Speakers all work, but sound quality is poor:
If the sound is poor only with AM or FM, go to poor AM or FM radio reception or interference
(see page 23-32).
If the sound is poor only with disc. – Try several known- good disc in the audio unit.
– If the sound quality is normal, the original disc is faulty.
– If the sound quality is still poor, replace the audio unit.
If the sound is poor in all modes, go to sound quality diagnosis (see page 23-74).
4. Turn the ignition switch to LOCK (0). 5. Remove the speaker(s) with no sound (see page
23-83), and disconnect its connector.
6. Check the speaker 2P connector for a loose or poor connection.
Go to step 7.
Operation is normal.
7. Make sure the ignition switch is in LOCK (0).
8. Remove the speaker(s) with no sound (see page 23-84), and disconnect its connector.
9. Measure the resistance between terminals No. 1 and No. 2 of the speaker connector.
Go to step 10.
Faulty speaker(s).
10. Remove the audio unit (see page 23-80). Disconnect audio unit connector A (17P).
NOTE: Eject all the discs before removing the audio
unit to prevent damaging the CD player’s load
mechanism.
Is i t at M IN l ev el ?
Do any or al l of t he speak er s f ai l t o sound ? Reconnect t he speak er 2P connect or , and r echeck
the symptom; does it still f ail?
Is t her e about 4 ?
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Î
Î
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´
µ
µ
µ
µ µ
µ
µ
µ
XM radio preset memory is lost (with
navigation)
YES
NO
YES
NO YES
NO
YES
NO
23-71
XM RECEIVER CONNECTOR A (14P)
B(BLU)
XM RECEIVER CONNECTOR A (14P) GND (BLK)NOTE: Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
If you can only tune to channel 000, 001, 174, and 247, make sure the navigation unit is set to channel mode
(see owners manual), if it is set to channel mode, call
XM Satellite Radio customer support, and check the
account activation status.
1. Turn the ignition switch to ON (II).
2. Turn on the navigation unit, and set each of the XM radio channel preset buttons.
Go to step 3.
Go to step 7.
3. Turn the ignition switch to LOCK (0) for 1 minute, then turn it back to ON (II).
4. Test all of the XM radio channel preset buttons for proper recall operation.
System is normal at this time. Check
connections at the navigation unit.
Go to step 5.
5. Turn the ignition switch to LOCK (0).
6. Disconnect XM receiver connector A (14P). 7. Measure the voltage between XM receiver
connector A (14P) terminal No. 1 and body ground.
Go to step 8.
Repair open in the wire between the
navigation unit and the XM receiver.
8. Reconnect XM receiver connector A (14P).
9. Measure the voltage between XM receiver connector A (14P) terminal No. 11 and body ground.
Substitute a known-good navigation unit
(see page 23-155), and recheck. If the symptom/
indication goes away, replace the navigation
unit.
Repair open in the wire between the XM
receiver connector and the navigation unit.
Wire side of female terminals
Wire side of female terminals
Do each of t he X M r ad i o channel pr eset but t ons set pr oper l y ?
Do the preset buttons recall the set radio stations? Is there battery voltage?
Is t her e l ess t han 0.1 V ?
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´
´
´
´
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Seek Stop Test
23-7823-78 Audio System
Sound Quality Diagnosis (cont’d)
8. Compare the client’s vehicle’s sound quality results
to the known-good vehicle’s results.
If the sound quality in the customer’s vehicle is comparable to the sound quality in the known-
good vehicle, then the client’s vehicle is
operating as designed.
If the sound quality is not comparable, check these items in order.
– Loose or improperly installed speakers or other hardware that may become excited by
the vibrations generated by the speakers
– Poor power or ground to the stereo amplifier (Type S model)
– Damaged speaker(s)
– Faulty amplifier (Type S model)
– Faulty navigation unit
– Faulty audio unit Do this test to check the performance of the audio unit’s
AM and FM reception. Refer to symptom
troubleshooting: audio sound weak or distorted, or no
sound is heard from speakers (display is normal)
(see page 23-39) before continuing with this test.
NOTE:
Window tint, aftermarket theft-recovery devices and other aftermarket accessories may reduce radio
reception.
Changes in cloud cover and other atmosphere conditions will affect the ab ility of the navigation unit
or audio unit to receive radio signals.
1. Park the client’s vehicle in an open area away from buildings or other obstructions.
2. Park a known-good vehicle (same year, model, and trim level) next to the client’s vehicle, facing the
same direction.
3. Start the engine in the client’s vehicle, and turn on the radio.
4. Set the FM receiver to 87.7 MHz.
5. Press the Seek button and record the first station that the navigation unit or audio unit locks onto.
6. Press the Seek button repeatedly, and write down each station that the navigation unit or audio
unit locks onto until the station recorded in step 5 is
reached again.
7. Set the AM receiver to 530 kHz.
8. Press the Seek button, and record the first station that the navigation unit or audio unit locks
on to.
9. Press the Seek button repeatedly, and write down each station that the navigation unit or audio
unit locks onto until the station recorded in step 8 is
reached again.
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Symptom DuplicationService Precautions
System Initialization
23-92 Navigation System
General Troubleshooting Information (cont’d)
If you can duplicate the symptom, compare it to a
known-good vehicle. Only use a vehicle of the same
model, same year, same trim, and same software
version. If you can duplicate the symptom in the
known-good vehicle, then it is a characteristic of the
system.
When the symptom can be duplicated, follow the self- diagnostic procedures and the appropriate
troubleshooting procedures.
When the symptom does not reappear or only reappears intermittently, ask the client about the
conditions when the symptom occurred.
– Try to establish if outside interference may be the cause.
– Try to duplicate the symptom under the same conditions the client experienced.
– Vibration, temperature extremes, and moisture (dew, humidity) are factors that are difficult to
duplicate.
– Inspect the vehicle for aftermarket electronic devices (vehicle locators, radar detector amps, etc.)
that may be hidden.
When troubleshooting navigation system problems,
ensure that the known-good vehicle is the same
software version year and model as the vehicle being
serviced. Mixing incompatible navigation DVDs or
other system components can delay the
troubleshooting process by creating effects unrelated to
the original problem. If you need to replace the navigation unit, inform the
customer that personal information in the navigation
system may be lost. If possible, have the client record
their personal information before the unit is replaced
On ’07-08 models you can back-up the navigation
data and transfer it to a new navigation unit. See save
users memory (see page 23-150).
Before disconnecting the battery, make sure you have the anti-theft codes for the audio and the
navigation system, and write down the audio presets.
Also obtain any PGM-FI or transmission DTCs and
freeze frame date (which are lost when the ECM/PCM
loses power).
When the battery is disconnected, the internal GPS clock is reset to 0:00. The clock will reset to the
correct time after the system finishes GPS
initialization.
After reconnecting the battery, you have to wait to get the initial signal from the satellite. It will take from 10
to 45 minutes.
Before returning the vehicle to the client, enter the audio and navigation anti-theft security code, then
enter the audio presets.
Adjust the setup clock settings (time zone and daylight savings) in the navigation system.
If the navigation system loses power (like the battery
was disconnected), the navigation system requires
initialization. Once completed, your system is ready to
use.
This initialization requires the following: Entering the 4-digit anti-theft security code to unlock the system
GPS initialization (may not be needed depending of the length of time the system was without power)
Map matching to align the GPS to a location on the map
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Î
Map MatchingObtaining a Navigation DVD
23-94Navigation System
General Troubleshooting Information (cont’d)
Navigation system is unable acquire a
Move vehicle to another location
Turn the ignition switch off
Disconnect the battery for 30
minutes to clear the GPS receiver’s
memory
Reconnect the battery and follow
the screen prompts proper GPS signal.
If the navigation system finds the satellites properly,
this box clears, and changes to the Disclaimer screen. If
within 10 minutes the system fails to locate a sufficient
number of satellites to locate your position, the
following screen appears.
After 30 minutes with this screen displayed, turn off the
engine, then restart the vehicle. If the Disclaimer screen
appears, the GPS initialization is complete.
NOTE:
The average acquiring time is less than 10 minutes, but it can take as long as 45 minutes.
If the system is still unable to acquire a signal, follow the instructions on the screen. If this screen appears
again, go to troubleshooting for the GPS icon is white
or not shown (see page 23-122).
To bypass the GPS acquire screens, press and hold the Menu, and Zoom out keys at the same time.
Touch the Return button on the screen to exit the
diagnostic mode. This allows you to continue
troubleshooting while in the shop.
This part of the initialization matches the GPS
coordinates with a road on the map screen. To do this
part of the procedure, make sure that the navigation
system displays a map, and drive the vehicle on a
mapped road shown on the map screen. Do not enter a
destination at this time. When the name of the current
road you are driving on, appears at the bottom of the
screen, the entire procedure is complete. Your system
is now ready to use. If the navigation DVD is lost or damaged, or you need a
yearly
updated DVD, you have 2 ways to purchase one.
You can either call 888-291-4675, or order on-line at
www.hondanavi.com.
Both methods require a credit card. The DVD cannot be
ordered through the parts system. The following DVDs
will not work in this navigation system:
Earlier model navigation DVDs (black, orange, or older vesions with a white label)
Map software programs manufactured by other companies
DVD movies, or DVDs containing audio recordings
Copies of an original Navigation DVD
Update DVDs are available for purchase usually in the
fall of each year. They may contain the following: Enhanced maps and points of interest (POI) coverage
Fixes for minor software bugs
Additional features
NOTE: Map matching must be done any time the DVD is removed or replaced.
Always order navigation DVDs on an as-needed basis. During a typical model year, each color DVD may
undergo a half a dozen software only version
upgrades to fix minor issues on some or all models
the DVD supports. This is normal. Usually only the
letter at the end of the version number changes,
while the database (maps and POIs) remain
unchanged.
Never promise your customers future free updates.
There are no free programs for updating the
navigation DVD. Update DVDs are generally available
for purchase each fall. The on-time DVD order site
provides information when an update for a particular
color DVD is available, damaged discs are not
warrantable.
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How to Identify Navigation DVD Versions,
and How to Inspect A DVD for Damage
23-96Navigation System
General Troubleshooting Information (cont’d)
To determine the navigation version on a particular
model, start the engine, then locate the navigation unit.
Open the DVD door, and push the eject button to eject
the DVD. Hold the DVD by the edges, and check for
these items:
The DVD label color.
Read the DVD version on the label, and note it on the repair order. The version number is near the bottom
of the label text (for example, ver: 4.23A). You will
need this version number:
– To verify that the DVD version is appropriate for the vehicle. Check any official Honda service website
for more service information.
– Any time you call Tech Line regarding a navigation system issue.
– To answer client inquires concerning update or coverage issue.
NOTE: Clients may obtain DVDs from sources
outside the normal ordering process. If you
determine this is the case, recommend that your
client purchase the appropriate DVD from the
Honda Disc Fulf illment Center (see ORDERING A
DVD).
– Check the underside of the DVD for signs of mishandling. Deep scratches, or random scratches,
light swirl marks, or fingerprints can cause random
lock-ups, reboots, erratic voice response, erratic
positioning errors, and DVD read or format errors.
NOTE: A damaged DVD is not covered under
warranty unless the disc is damaged by the
navigation unit. Damage by the navigation unit
typically appears as circular scratches caused by
something rubbing against the DVD as it spins. The
damage may appear as arcs or complete circles on
the DVD reading surface.
– Verify that the underside of the DVD is silver, and not a copy with a blue color. Copies will not work
properly and can cause other symptoms that mimic
hardware problems. Incorrectly colored DVDs being put into navigation
vehicles. This causes the system to either display
error messages, or causes system malfunctions that
mimic a hardware problem. This results in the client
leaving with a malfunctioning navigation system.
The DVD version provided to the client is out-of date or incompatible with a particular model. This
inconveniences your client by delaying the repair, or
by causing additional (and unnecessary) returns to
your dealership.
The client experiences bugs or other issues that have already been resolved in later versions currently
available at the fulfillment desk.
If the DVD is defective, or has any of the issues
mentioned above, return the vehicle to your client and
recommend that they order the proper DVD from the
Honda Disc Fulf illment Center (see ORDERING A DVD).
NOTE: Navigation DVDs do not come with replacement
navigation units. If you are replacing a navigation unit
because it is defective (following appropriate service
manual troubleshooting), and the DVD does not eject,
order a DVD. See Obtaining a navigation DVD.
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How to Answer Client Questions About
Navigation CoveragePrecaution on Client Sneak Previews
Is my address covered by the navigation system?
Is my city covered by the navigation system?
The gas station on my corner is now a restaurant. Why
is it still incorrect in the navigation system?
FAQsWhy are some features different or missing compared
to my previous Honda vehicle?
23-97
Some clients may ask questions regarding a city,
address or POI (point of interest) covered by the
navigation system. It is better to verify a coverage
question on an actual vehicle than to disappoint your
client by promising coverage that may be incomplete or
missing in their area. The following suggestions can be
used to answer coverage inquiries from your client.
Using a current production vehicle (of the same model),
enter the client’s address (street first) to see if their area
is covered. Always enter the street first, because
sometimes their city may be included in a neighboring
township, or under some lager metropolitan city name.
If the address is shown in a later year vehicle, but not
your client’s vehicle, you might want to recommend
that your client purchase an update.
For general questions about whether a city is covered,
view the map coverage link on the DVD order site. On
the site, you enter a year and model, and then click on
the Coverage link. You then select a state or province,
and the cities are listed. Of course, this does not
guarantee that the client’s road or address is in the
system. Verifying on an actual production vehicle is
always the best guarantee that your information is
accurate.
For POI-related client questions, explain that
businesses are constantly moving, and there can be a
considerable lag in updating the m
illions of POIs in the
system. The database is updated annually, and the best
way to the verify whether the POI is accurate is verify
the inquiry on a current production vehicle.
Answers to these and other questions regarding
coverage can be found in these locations:
In the Frequently Asked Questions section of the navigation system manual.
At the on-line DVD order site, by clicking on the link (see ORDERING A DVD). Your client might request a look (or sneak preview) at
features in the latest navigation software. You should
never preview a navigation DVD in a client vehicle.
Inserting a newer DVD installs the latest software from
the DVD into the memory of the client’s navigation
system. When the original DVD is reinstalled, the newer
software remains in memory and is often incompatible
with the client’s original DVD Map and POI database, or
software.
If wishes to see the latest navigation coverage or
software features, demonstrate it on an in-stock vehicle
that already has the latest DVD version.
If, by chance, a newer version is loaded accidentally,
either by the dealer or the client, the only remedy is to
enter the navigation diagnostic mode’s Version screen
and do a forced download. Check any official Honda
service website for more information about what
patches may need reinstalling.
Hardware and software continually go through updates
and improvements. Features may change or disappear
over time based on the navigation system development.
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Overview
23-101
System Description
The navigation system is a highly sophisticated, hybrid locating system.
The navigation unit uses global positioning system (GPS) satellite signals, internal yaw and vehicle speed inputs, and
a map database to show where the vehicle is and to help guide you to a desired destination.
The navigation unit’s GPS receiver receives signals from the GPS, a network of 24 satellites in orbit ar ound the earth.
By receiving signals from several of these satellites, the navigation system can determine the latitude, l ongitude, and
elevation of the vehicle.
Signals from the system’s yaw rate sensor (inside the navigation unit) detects turns, and the ECM/PCM vehicle speed
pulse (VSP) and reverse signal enable the system to keep track of the vehicle’s speed and direction of travel. The
advantage of this hybrid system is that the system can track your position if either the GPS signal or the vehicle speed
signal is missing. For instance, when in a tunnel (no GPS), the speed signal is used to update your position on the map.
Alternately, while the vehicle is being transported on a ferry, GPS signals can show the vehicle position on the map as
it crosses the water.
The navigation system uses the location, direction, and speed information to display the appropriate map and
calculate a route to the destination entered. As you drive to a destination, the system provides both visual and audio
guidance. Audio guidance is sent to the audio unit, and an RGB graphics color signal is sent to the navigation display.
This navigation system also has voice recognition that allows voice control of most of the navigation, and audio
functions. The voice control switches (navigation TALK and navigation BACK buttons on the steering wheel) activate
the voice control system. The microphone on the ce iling receives your voice commands. For more information on this
feature, consult the navigation owner’s guide.
The illumination signal is used by the navigation unit to automatically switch the display mode between the Night and
Day display modes. When the headlights are on, the dash brightness control setting full brightness overrides the Night
display mode, and allows a daytime navigation display with the lights on.
When the navigation system is giving voice guidance commands, the front speakers are muted. When the voice
control system is being used (navigation TALK button pressed), all of the speakers are muted.
The internal GA-Net II bus passes information back and forth between the navigation display, the navigation unit, and
the audio system components. The information passed on this bus are touch button commands, audio muting signal,
audio (radio and XM), and any open in these bus lines can affect the navigation system or other audio accessory
operation.
The clock on the navigation display is set and maintained by the navigation unit. The time is automatically adjusted for
daylight savings, and time zone changes while driving. The time can be adjusted in setup.
Additional information is available about the navigation components following the System Diagram. A glossary of
terms that are used throughout this section follows the detailed information.
The Navigation System Manual in the glove box covers all of the system functions and settings. Use this as a resource
when evaluating a client concern.
(cont’d)
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