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The use of Special lubricant additives is not
recommended. The use of such additives may affect
your warranty rights. With regard to legal stipulations
concerning emissions control, please note that engines
have to be serviced and adjusted in accordance with
special instructions and using special measuring
equipment. Modifications to or interference with the
emissions control systems are not permissible.
All Sprinter Dealer are familiar with the relevant and
appliable regulations.
MAINTENANCE - WITHOUT ASSYST
MAINTENANCE COMPUTER
Maintenance IntervalsAdditional work must be carried out at yearly
intervals.
As a general rule, to avoid unnecessary visits to the
workshop you should try to have necessary repair
work performed together with other maintenance
work. Oil service and fuel filter
replacement
– Refer to
Normal Operation every
10,000 miles or
16,000 km or 12 months
Maintenance service every
30,000 miles or
48,000 km
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MAINTENANCE - WITH ASSYST MAINTENANCE
COMPUTERASSYST provides you with information on the best
possible timing for maintenance work.
When the next maintenance service is due, this will be
indicated in the multi-function display with the
symbol
9 Oil service and fuel filter replacement
9 Maintenance service - displayed in km/miles
or days.
9
If the display shows the number of days, the symbol
È will also appear in the multi-function display.
You should have the maintenance performed within
the stated period/distance.
The service indicator will be reset by your Sprinter
Dealer after an oil service and/or maintenance service
has been performed.
REGULAR CHECK-UPSTo maintain the safe operation of your vehicle, it is
recommended that you perform the following tasks on
a regular basis (i.e., weekly or whenever the vehicle is
refueled). Check:
Engine oil level
Brake system, clutch mechanism – fluid level
Battery – acid level
Windshield washer system and headlamp cleaning
system – fluid level
Mechanical assemblies (e. g. ,engine, transmission, etc.) – check for leaks
Condition of tires and tire pressures
All exterior lights
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SPECIAL MAINTENANCE REQUIREMENTSIf bodies built by manufacturers other than
DaimlerChrysler Corporation are fitted to the vehicle, the
maintenance requirements and lubrication intervals
specified by the body manufacturer must be adhered to,
in addition to all standard maintenance requirements.Brake FluidOnly use brake fluids approved by the manufacturer
(DOT 4 plus). Information about brake fluids is
available from your Sprinter Dealer.CoolantHave the corrosion inhibitor/antifreeze concentration
in the coolant checked before the onset of winter (once
a year in countries with h igh prevailing temperatures).
Have the coolant renewed every five years or 100,000
miles.Dust Filter for Heating/Ventilation ReplacementThe dust filter and the tailgate interior filter are
renewed during routine maintenance service.
However, if operating conditions are dusty, these
filters should be renewed more frequently.
ENGINE OIL CHANGE AND FILTER
REPLACEMENTIn a minimum, change the engine oil and oil filter once
a year - even if the vehicle mileage per year is extremly
low. For standard oil service schedules, please see the
chapter oil service and maintenance service.Once a YearSelect the viscosity of the engine oil (SAE classes)
according to the outside air temperature.
Only use engine oil approved by DaimlerChrysler
Corporation if following the ASSYST system
guidelines.
Information is available from your Sprinter Dealer.
If the fuel used has a sulphur content exceeding 0.05 %
by weight, the service interval s should be split in half.
If the sulphur content of the fuel used is between 0.3%
and 0.8% by weight, the service intervals should be
split in half (i.e. every 5,000 miles instead of every
10,000 miles).
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SCOPE OF WORK FOR MAINTENANCE SERVICE
Oil ServiceOil change
Engine:
Oil change and filter replacement
Check fluid levels of the following system, refill as
necessary.
If fluid is lost, trace and eliminate cause – as a separate
order.
Power-assisted steering
Lubrication work:
Trailer tow hitch (original equipment)
Maintenance
ASSYST maintenance computer reset Function check
Signalling system,
warning and indicator lamps
Headlamps, exterior lighting
Windscreen wipers,
windscreen washer system
Check for leaks and damage.
Check for abrasion points and ensure that
lines are correctly routed!
All assemblies:
Engine, transmission, transfer case, front axle, rear
axle, steering, power steering pump
All lines and hoses, sensor cables
Rubber boots on front axle drive shafts,
rubber boots on front axle suspension ball joints, shock
absorbers
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Check fluid levels for the following systems, correct
as necessary.
Should there be a loss of fluid which cannot be
explained by regular use, trace and eliminate
the cause.
Engine cooling system
Check corrosion inhibitor/antifreeze,
refill as necessary.
Hydraulic brake system
Battery
Windscreen washer system
Engine
Fuel filter renewal
Air cleaner with maintenance indicator:
Check degree of contamination.
Air cleaner filter element renewed as
necessary. Chassis and body
Trailer coupling:
Check operation, play and retaining fixtures
Secondary rubber springs:
Visual check
Tire pressures:
Correct as necessary, including spare tyre
Check thickness of brake pads
Brake test
Check condition of brake disks. Brake disks renewal as
necessary
– as a separate order
Check condition of steering mechanism
Heating/ventilation dust filter renewal
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Additional Maintenance WorkAutomatic transmission once only at 80,000 miles/
128000km
Oil and filter change
During every second maintenance service
Air cleaner without maintenance indicator:
Air cleaner filter element renewal
Check poly-V-belt for wear and signs of damage
During every sixth maintenance service
Rear axle
Additional Maintenance Work After ... YearsEvery 2 years
Change brake fluid
Every 3 years
Air cleaner filter element renewal
(note installation date
)
Every 15 years or 100,000 miles
Coolant renewal
Note coolant composition
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IF YOU NEED CONSUMER ASSISTANCE
9
CONTENTS
Suggestions For Obtaining Service For
Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272Prepare for the Appointment . . . . . . . . . . . . . . 272Prepare a List . . . . . . . . . . . . . . . . . . . . . . . . . . . 272Be Reasonable with Request . . . . . . . . . . . . . . . 272
If You Need Assistance . . . . . . . . . . . . . . . . . . . . . 272
Warranty Information . . . . . . . . . . . . . . . . . . . . . . 275
Mopar® Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Reporting safety Defects . . . . . . . . . . . . . . . . . . . . 275
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272 IF YOU NEED CONSUMER ASSISTANCESUGGESTIONS FOR OBTAINING SERVICE FOR
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Prepare for the AppointmentIf you’re having warranty work done, be sure to have
the right papers with you. Take your warranty folder.
All work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problemPrepare a ListMake a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an
accident, or work done that is not on your maintenance
log, let the service advisor know.Be Reasonable with RequestIf you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of
priority. At many dealers you may obtain a rental
vehicle at a minimal daily charge. If you need a rental,
it is advisable to make these arrangements when you
call for an appointment.
IF YOU NEED ASSISTANCEThe manufacturer and its dealers are vitally interested
in you r sa tisfa ctio n. We w an t y ou t o be h appy wi th o ur
products and services.
Your selling dealer is best equipped and most anxious
to provide prompt resolution for any warranty issue or
related matter that you may experience. The
manufacturer’s dealer have the facilities, factory-
trained technicians, special tools, and the latest
information to assure your vehicle is fixed correctly
and in a timely manner. The manufacturer has
empowered its dealers to make warranty and repair
decisions that ensure you are not inconvenienced.
There are no need for you to wait for a decision from
the manufacturer. If a special circumstance occurs that
requires information from the manufacturer, we have
asked the dealer’s service management to make the
contact on your behalf.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved
with this process.