1997 FORD WINDSTAR Owners Manual

346
[HS05700(ALL)04/95]
After your case has been reviewed, the Board will mail you its
decision in writing. It will also provide you with a form to
indicate your acceptance or rejection of an award decision. The
decisions of the board are binding on the dealer and Ford, but
customers may have other options available to them under state
or federal law.
*
[HS05900(ALL)05/96]
The decisions of the Board, however, may be introduced into
evidence by any party in subsequent legal proceedings that may
be initiated.
*
[HS06000(ALL)05/96]
How Do You Contact the Board?
*
[HS06101(ALL)05/96]
Write to the Board at the following address to request a
brochure that contains an application. You will be sent a
brochure which contains a one-page customer application form.
The form should be completed and mailed to the same address.
*
[HS06200(ALL)05/96]
6 pica art:0040272-A
[HS06300(ALL)04/96]
You will be sent a brochure and a one-page customer
application form. To begin the Board review process, the form
should be completed and mailed to the special Board P.O. Box
number shown above.
*
[HS06400(ALL)05/96]
What is the Review Process?
*
[HS06500(ALL)05/96]
Your application will be reviewed and if it is determined to be
eligible, you will receive an acknowledgment indicating the file
number assigned to your application and the local Board
address. At the same time, your dealer and Ford Motor
Company representative are asked to submit statements.
File:14wnhss.ex
Update:Mon Jul 8 14:25:33 1996

Customer Assistance
347
*
[HS06600(ALL)05/96]
To review your case properly, the Board needs the following
information:
*
[HS06700(ALL)05/96]
n
legible copies of all documents and maintenance or repair
orders relevant to the case
[HS06800(ALL)02/95]
n
the year, make, model, and Vehicle Identification Number
*
[HS06900(ALL)05/96]
n
the date you bought your vehicle
*
[HS07000(ALL)05/96]
n
the date of repair(s) and mileage at the time of occurrence(s)
*
[HS07100(ALL)05/96]
n
the current mileage
*
[HS07200(ALL)05/96]
n
the name of the dealer who sold or serviced the vehicle
*
[HS07300(ALL)05/96]
n
a brief description of your unresolved concern
*
[HS07400(ALL)05/96]
n
a brief summary of the action taken with the dealer and
Ford Motor Company
*
[HS07500(ALL)05/96]
n
the names (if known) of all the people you contacted at the
dealership
[HS07600(ALL)02/95]
n
a description of the action you want taken to resolve your
concern
*
[HS07651(ALL)05/96]
Should your case NOT qualify for review, a letter of explanation
will be mailed to you.
%*
[HS08100(ALL)05/96]
Getting Help Outside the U.S. and Canada
*
[HS08200(ALL)05/96]
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
*
[HS08300(ALL)05/96]
Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
needs, contact a district or customer assistance center before you
leave the U.S. or Canada.
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Update:Mon Jul 8 14:25:33 1996

348
*
[HS08400(ALL)05/96]
Use of leaded fuel in your vehicle without a proper conversion
may damage the effectiveness of your emissions control system
and may cause engine knocking or serious engine damage. Ford
Motor Company is not responsible for any damage that is
caused by use of improper fuel.
*
[HS08500(ALL)06/95]
You may also have difficulty importing your vehicle back into
the U.S. if you use leaded fuel.
*
[HS08600(ALL)01/93]
If your vehicle must be serviced while you are traveling or
living in Central or South America, the Caribbean, or the
Middle East, contact the nearest Ford dealership. If the
dealership cannot help you, contact:
*
[HS08700(ALL)10/95]
7-1/2 pica art:0040273-C
*
[HS08800(ALL)06/95]
If you are in other foreign countries, contact the nearest Ford
dealership. If the dealership cannot help you, they can direct
you to the appropriate Ford affiliate office.
*
[HS08900(ALL)06/95]
If you buy your vehicle in North America and then relocate
outside of the U.S. or Canada, register your Vehicle
Identification Number and new address with Ford Motor
Company Export Operations.
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Update:Mon Jul 8 14:25:33 1996

Customer Assistance
349
%*
[HS09000(ALL)05/96]
Ford of Canada Customer Assistance
*
[HS09100(ALL)08/95]
Ford Motor Company of Canada, Limited
[HS09200(ALL)08/93]
Owners who wish to telephone the Company may contact the
Customer Assistance Centre using the following telephone
number or may write to the following address:
[HS09300(ALL)08/93]
Please have your 17-digit vehicle identification number available.
*
[HS09400(ALL)06/95]
7-1/2 pica art:0050104-B
%*
[HS09501(ALL)05/96]
Mediation/Arbitration Program (Canada Only)
*
[HS09600(ALL)05/96]
In those cases where you continue to feel that the efforts by
Ford and the dealer to resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
*
[HS09700(ALL)05/96]
The CAMVAP program is a straight-forward and relatively
speedy alternative to resolve a disagreement when all other
efforts to produce a settlement have failed. This procedure is
without cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
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350
*
[HS09800(ALL)05/96]
In the CAMVAP program, impartial third-party Arbitrators
conduct hearings at mutually convenient times and places in an
informal environment. These impartial Arbitrators review the
positions of the parties, make decisions and, where appropriate,
render awards to resolve disputes. CAMVAP decisions are fast,
fair and final as the arbitrator's award is binding on both you
and Ford of Canada.
*
[HS09900(ALL)05/96]
CAMVAP services are available in all territories and provinces,
except Quebec. For more information, without charge or
obligation, call your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
File:14wnhss.ex
Update:Mon Jul 8 14:25:33 1996

351
Accessories
[AC00500(ALL)12/93]
Ford Accessories for Your Windstar
[AC00600(ALL)11/93]
Many accessories for your Windstar are available through your
local authorized dealer. These accessories have been designed to
meet your needs and are custom designed to complement the
style and aerodynamics of your vehicle. Some of the available
accessories are listed below.
*
[AC00700(ALL)01/93]
Safety, Comfort, and Convenience
*
[AC00800(ALL)06/93]
Comfort and Convenience
[AC00900(ALL)04/95]
Engine Block Heater (Standard in Canada)
Remote Keyless Entry
*
[AC01000(ALL)01/93]
Protection and Appearance Equipment
[AC01100(ALL)04/95]
Aero Running Boards
Molded Running Boards
Carpet Floor Mats
Cleaners, Waxes and Polishes
Front End Cover
Front End Mini Cover
Lubricants and Oils
Side Window Shields
Styled Wheel Protector Locks
Rear Air Deflector
Door Edge Guards
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Update:Thu Jul 18 11:02:08 1996

352
[AC01200(ALL)12/93]
Audio Equipment
[AC01300(ALL)12/93]
CD Changer
*
[AC01400(ALL)01/93]
Safety Equipment
*
[AC01500(ALL)11/93]
Vehicle Security Systems
*
[AC01600(ALL)01/93]
Travel Equipment
[AC01700(ALL)05/95]
Soft Luggage Carrier
Aero Hood Deflector
Factory Luggage Rack & Adaptors
Trailer Hitch (Class II)
Console
*
[AC01800(ALL)05/96]
NOTE: When adding accessories, equipment, passengers, and
luggage to your vehicle, do not exceed the total
weight capacity of the vehicle or of the front or rear
axle (GVWR, GAWR as shown on the Safety
Compliance Certification Label). Consult your dealer
for specific weight information.
*
[AC01900(ALL)09/95]
NOTE: Devices that emit radio frequency (RF) energy such as
AM/FM radios, mobile communication systems
(two-way radios, telephones) and radio controlled
security systems, are subject to the rules and
regulations of the Federal Communications
Commission (FCC) 47 CFR Parts 2 and 15. Any such
system installed in your vehicle should comply with
those rules and should be installed only by a
qualified technician. In addition, to insure continued
compliance with the FCC's requirements, RF devices
must not be modified or changed in a manner not
expressly approved by Ford Motor Company.
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Update:Thu Jul 18 11:02:08 1996

Accessories
353
*
[AC02000(ALL)09/95]
NOTE: Mobile communication systems, particularly if not
properly installed, may adversely affect the operation
of the vehicle. For example, such systems, when
operated, may cause the engine to stumble or stall. In
addition, such systems may themselves be damaged,
or their operation affected, by the operation of the
vehicle. (Citizens band [CB] transceivers, garage door
openers, and other transmitters whose power output is
5 watts or less, ordinarily will not affect vehicle
operation.)
*
[AC02100(ALL)09/95]
NOTE: Because Ford has no control over the operation or
manufacture of such systems or their installation, Ford
cannot assume responsibility for any adverse effects or
damage if this equipment is used.
File:15wnacs.ex
Update:Thu Jul 18 11:02:08 1996