1997 FORD WINDSTAR Owners Manual

Capacitiesan dSpecifications
337
WARNING
Th efue lfilter ,fue lsuppl yline san dengin eare
WARNING
Fue lsyste mcomponent sma ybe damage dby torche sand

338
%*
[CS03200(ALL)01/96]
Cooling system
*
[CS03300(ALL)01/96]
n
Protect your vehicle against freezing temperatures.
%*
[CS03400(ALL)01/96]
Battery
*
[CS03500(ALL)01/96]
n
Check and recharge the battery as necessary.
*
[CS03600(ALL)01/96]
n
Keep connections clean and covered with a light coat of
grease.
%*
[CS03700(ALL)01/96]
Brakes
*
[CS03800(ALL)01/96]
n
Make sure the brakes and parking brake are fully released.
%*
[CS03900(ALL)01/96]
Tires
*
[CS04000(ALL)01/96]
n
Maintain recommended air pressure.
*
[CS04100(ALL)01/96]
Miscellaneous
*
[CS04200(ALL)01/96]
n
Make sure all linkages, cables, levers and clevis pins under
the vehicle are covered with grease to prevent rust.
*
[CS04300(ALL)01/96]
n
Lubricate working parts to prevent corrosion.
File:12wncss.ex
Update:Thu Jul 18 11:01:58 1996

339
*
[RD00100(ALL)02/96]
Reporting Safety Defects (U.S. only)
*
[RD00200(ALL)02/96]
If you believe that your vehicle has a defect which could cause
an accident or could cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor
Company.
*
[RD00300(ALL)05/96]
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual
problems between you, your dealer, or Ford Motor Company.
*
[RD00400(ALL)02/96]
To contact NHTSA, you may either call the Auto Safety Hotline
toll-free at 1-800-424-9393 (or 366-0123 in Washington, D.C. area)
or write to: NHTSA, U.S. Department of Transportation,
Washington, D.C. 20590. You can also obtain other information
about motor vehicle safety from the Hotline.
File:13wnrds.ex
Update:Mon Jul 8 14:25:17 1996

341
Customer Assistance
%*
[HS00205(ALL)05/96]
Roadside Assistance
*
[HS00210(ALL)11/95]
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators who put you in touch with the
help you need if you experience a problem with your vehicle.
This complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (60,000 km),
whichever comes first. To purchase Roadside Assistance
coverages beyond this period (available through Ford Auto Club
in the United States or Ford and Lincoln-Mercury dealers in
Canada), contact your Ford or Lincoln-Mercury dealer.
Additional Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220(ALL)06/94]
n
Mount your spare if you have a flat tire.
*
[HS00225(ALL)06/94]
n
Jump-start your battery if it is dead.
*
[HS00230(ALL)06/94]
n
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
n
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
n
Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow,
are covered (some exclusions apply, such as impound towing
and repossession).
*
[HS00245(ALL)06/94]
How to use Roadside Assistance
*
[HS00250(ALL)06/94]
Your Roadside Assistance identification card can be found in the
Owner Guide portfolio in your glove compartment. Complete
the card and place it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside assistance yourself,
Ford Motor Company will reimburse the reasonable cost. To
obtain information about reimbursement call 1-800-241-FORD (in
Canada call 1-800-665-2006).
File:14wnhss.ex
Update:Mon Jul 8 14:25:33 1996

342
*
[HS00800(ALL)01/93]
If You Have a Service Concern
*
[HS00900(ALL)01/93]
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how to
get service or maintenance for your vehicle.
% [HS01510(ALL)04/95]
Dealership Service and Maintenance
[HS01520(ALL)04/95]
Your satisfaction is our #1 goal. If you have questions or
concerns with your vehicle, we suggest you follow these steps:
[HS01530(ALL)04/96]1.
Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
[HS01540(ALL)04/95]2.
If the inquiry or concern remains unresolved, contact the
Sales Manager or Service Manager at the dealership.
[HS01550(ALL)04/95]3.
If the inquiry or concern cannot be resolved at the dealership
level, please contact the Ford Customer Assistance Center.
[HS01560(ALL)04/95]
In the United States:
[HS01570(ALL)04/95]
7-1/2 pica art:0050105-AFile:14wnhss.ex
Update:Mon Jul 8 14:25:33 1996

Customer Assistance
343
[HS01640(ALL)04/95]
In Canada:
[HS01650(ALL)05/95]
7-1/2 pica art:0050104-B[HS01701(ALL)05/95]
Outside the U.S. or Canada:
[HS01720(ALL)06/95]
7-1/2 pica art:0040273-C*
[HS02200(ALL)04/95]
To process your request, the Ford Customer Assistance Center
needs the following information:
*
[HS02300(ALL)02/95]
n
your telephone number(s) (both business and home)
*
[HS02400(ALL)05/96]
n
the name of the dealer and the city where the dealership is
located
*
[HS02500(ALL)05/96]
n
the year and make of your vehicle
*
[HS02600(ALL)05/96]
n
the date purchased
*
[HS02700(ALL)05/96]
n
the current mileage on your vehicle
% [HS02800(ALL)05/96]
n
your 17-digit Vehicle Identification Number (VIN) (shown on
your owner card)
File:14wnhss.ex
Update:Mon Jul 8 14:25:33 1996

344
*
[HS03300(ALL)05/96]
If you still have a complaint involving a warranty dispute, you
may wish to contact the Dispute Settlement Board (U.S. only) or
the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in
Canada.
%*
[HS03500(ALL)05/96]
The Dispute Settlement Board (U.S. Only)
*
[HS03600(ALL)05/96]
The Dispute Settlement Board is:
*
[HS03700(ALL)05/96]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
service without notice and without incurring obligations.
*
[HS03800(ALL)05/96]
What Kinds of Cases Does the Board Review?
[HS03900(ALL)02/95]
The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln cars and Ford and
Mercury light trucks under warranty that have not been
resolved by a dealer or Ford Motor Company, except those
involving:
*
[HS04000(ALL)05/96]
n
a non-Ford product
*
[HS04100(ALL)05/96]
n
a non-Ford dealership
*
[HS04200(ALL)05/96]
n
a vehicle sales transaction
*
[HS04300(ALL)05/96]
n
request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being
reviewed are eligible for consideration.
*
[HS04400(ALL)05/96]
n
items not covered by the new vehicle limited warranty
*
[HS04500(ALL)05/96]
n
alleged liability claims
*
[HS04600(ALL)05/96]
n
property damage where the damage is significant when
compared to the economic loss alleged under the warranty
dispute
*
[HS04700(ALL)05/96]
n
cases currently in litigation
File:14wnhss.ex
Update:Mon Jul 8 14:25:33 1996

Customer Assistance
345
*
[HS04800(ALL)05/96]
n
vehicles not used primarily for family, personal, or
household purposes (except in states where the Dispute
Settlement Board is required to review commercial vehicles)
[HS04900(ALL)05/96]
NOTE: Complaints involving vehicles on which applicable
express written new vehicle warranties have expired at
receipt of your application are not eligible. Eligibility
may differ according to state law. For example, see the
unique brochure for California purchasers/lessees.
*
[HS05000(ALL)05/96]
How Does the Board Work?
*
[HS05100(ALL)05/96]
The Board consists of:
*
[HS05200(ALL)05/96]
n
three consumer representatives
*
[HS05300(ALL)05/96]
n
a Ford or Lincoln/Mercury dealer
*
[HS05400(ALL)05/96]
Consumer candidates for Board membership are recruited and
trained by an independent consulting firm. Dealers are chosen
because of their business leadership qualities.
[HS05501(ALL)04/95]
If the involved vehicle is within 36 months and 36,000 miles of
the date of delivery (warranty start date), you have the right to
make an oral presentation before the Board by indicating your
choice on the application. Also, oral presentations may be
requested by the Board. A decision is made by the Board by
simple majority vote.
*
[HS05550(ALL)05/96]
Board members will review all available information related to
the complaint, including oral presentations, if necessary. They
then arrive at a fair and impartial decision, decided by a simple
majority.
*
[HS05600(ALL)05/96]
Because the Board usually meets only once a month, some cases
may take longer than 30 days to be reviewed. The Board makes
every effort to resolve each case within 40 days of receiving the
consumer application form.
File:14wnhss.ex
Update:Mon Jul 8 14:25:33 1996