1996 GMC SIERRA Owners Manual

Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval. Any
additional information from “Owner Checks and
Services” or “Periodic Maintenance” can
be added on
the following record pages. Also,
you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
~
ProCarManuals.com

Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED SERVICED BY READING
7-52
ProCarManuals.com

Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
ProCarManuals.com

Maintenance Record
ODOMETER
DATE READING SERVICED BY MAINTENANCE PERFORMED
~
~
ProCarManuals.com

Section 8 Customer Assistance Information
Here you will find out how to contact GMC Truck if
you need assistance. This section also tells you how to
obtain service publications and how to report any
safety defects.
This section includes information on:
0
0
0
0
0
0
0
The Customer Satisfaction Procedure
Customer Assistance for Text
Telephone
(TTY) Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
8-1
ProCarManuals.com

Your satisfaction and goodwill are important to your
dealer and GMC Truck. Normally,
any concern you may
have with
your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. GMC
Truck has empowered its dealers to make decisions and
repair vehicles, and they are eager
to resolve your
concern to your complete satisfaction. If your concern
has not been resolved to your satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a
member of dealer management. Normally, concerns can
be quickly resolved
at that level. If the matter has
already been reviewed
with the Sales, Service or Parts
Manager, contact the owner
of the dealership or the
General Manager.
STEP TWO -- If after contacting a member
of dealership management,
it appears your concern
cannot be resolved by the dealership without further
help, contact the GMC Truck Consumer Relations
Manager by calling
1 -800-GMC-TRUCK
(1-800-462-8782, Customer Assistance prompt.)
In Canada, contact GM of Canada Customer Assistance
Center
in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French). For
help outside of the United States
and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4136 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
In all other Caribbean countries: 1-809-763- 13 15
In other overseas locations, call GM North American
Export Sales
in Canada at 1-905-644-41 12.
8-2
ProCarManuals.com

For prompt assistance, please have the following information
available to give the Customer Assistance Representative:
0
0
0
0
0
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This
is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However,
if .you wish to write GMC
Truck, write to:
GMC Truck Customer Assistance
3 1 E. Judson Street 1607-04
Pontiac,
MI 48342-2230 Refer
to your Warranty and
Owner Assistance
Information booklet for addresses
of Canadian and GM
Overseas offices.
When contacting GMC Truck, please remember that your
concern will likely
be resolved in the dealership, using the
dealer’s facilities, equipment and personnel. That
is why we
suggest you follow Step One first if you have a concern.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs),
GMC Truck has TTY equipment available
at its Customer Assistance Center. Any TTY user
can communicate with GMC Truck by dialing:
1-800-GMC-8583. (TTY users in Canada can
dial 1-800-263-3830.)
8-3
ProCarManuals.com

Roadside Assistance
GMC Truck’s Roadside Assistance provides stranded
owners with over-the-phone roadside repairs, location
of the nearest
GMC Truck dealer or the following
special services:
Flat Tire Chulzge: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement
of tire).
Fuel Deliwry: Delivery of enough fuel for the customer
to get to the nearest service station (up to $4.00) will
be covered.
Junzp Stnrt: No-start situations which require a battery
jump start will be covered at
no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge if you are unable to gain entry
into your vehicle. Delivery
of the replacement key will
be covered at no charge within 10 miles (16 km).
Elnergemy Towing Service: Towing to the nearest
GMC Truck dealer for warranty related disablements
will
be covered.
nip Rouring: Availability of customized trip routings
through
GMC Truck Roadside Assistance. This deluxe
computerized trip routing service
will provide highlighted
map routing, scenic or fastest route,
a listing of GMC
Truck dealers along the way, and a variety of other travel
related services.
fiip hzterruptiorz: GMC Truck Roadside Assistance will
provide reimbursement for reasonable trip interruption
expenses such as meals and lodging (up to
$500) directly
associated with
a warranty-related disablement which
requires overnight accommodations.
ProCarManuals.com