1996 FORD WINDSTAR Owners Manual

288
[HS05700(ALL)04/95]
After your case has been reviewed, the Board will mail you its
decision in writing. It will also provide you with a form to
indicate your acceptance or rejection of an award decision. The
decisions of the board are binding on the dealer and Ford, but
customers may have other options available to them under state
or federal law.
*
[HS05900(ALL)04/95]
The decisions of the Board, however, may be introduced into
evidence by any party in subsequent legal proceedings that may
be initiated.
*
[HS06000(ALL)01/95]
How Do You Contact the Board?
[HS06101(ALL)04/95]
Write to the Board at the following address to request a
brochure/application. You will be sent a brochure and a
one-page customer application form. The form should be
completed and mailed to the same address.
*
[HS06200(ALL)09/93]
6 pica art:0040272-A
*
[HS06300(ALL)02/95]
You will be sent a brochure and a one-page customer
application form. To begin the Board review process, the form
should be completed and mailed to the special Board P.O. Box
number shown above.
*
[HS06400(ALL)04/95]
What is the Review Process?
[HS06500(ALL)02/95]
Your application will be reviewed and if it is determined to be
eligible, you will receive an acknowledgment indicating the file
number assigned to your application and the local Board
address. At the same time, your dealer and Ford Motor
Company representative are asked to submit statements.
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Customer Assistance
289
*
[HS06600(ALL)04/95]
To review your case properly, the Board needs the following
information:
*
[HS06700(ALL)04/95]
n
legible copies of all documents and maintenance or repair
orders that relate to the case
[HS06800(ALL)02/95]
n
the year, make, model, and Vehicle Identification Number
*
[HS06900(ALL)04/95]
n
the date you bought your vehicle
*
[HS07000(ALL)04/95]
n
the date of repair and the mileage at the time of repair
*
[HS07100(ALL)04/95]
n
the current mileage
*
[HS07200(ALL)04/95]
n
the name of the dealer who sold you the vehicle or who
serviced your vehicle
*
[HS07300(ALL)04/95]
n
a brief description of your unresolved complaint
*
[HS07400(ALL)05/95]
n
a brief summary of actions that were taken with the dealer
and Ford Motor Company
[HS07500(ALL)02/95]
n
the names (if known) of all people you contacted at the
dealership
[HS07600(ALL)02/95]
n
a description of the action you want taken to resolve your
concern
[HS07651(ALL)04/95]
Should your application NOT qualify for review, an explanation
will be mailed to you.
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290
*
[HS07700(ALL)07/93]
Reporting Safety Defects (U.S. only)
*
[HS07800(ALL)01/93]
If you believe that your vehicle has a defect which could cause
an accident or could cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor
Company.
*
[HS07900(ALL)01/95]
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual
problems between you, your dealer, or Ford Motor Company.
*
[HS08000(ALL)01/93]
To contact NHTSA, you may either call the Auto Safety Hotline
toll-free at 1-800-424-9393 (or 366-0123 in Washington, D.C. area)
or write to: NHTSA, U.S. Department of Transportation,
Washington, D.C. 20590. You can also obtain other information
about motor vehicle safety from the Hotline.
%*
[HS08100(ALL)05/95]
Getting Help Outside the U.S. and Canada
*
[HS08200(ALL)05/95]
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
*
[HS08300(ALL)01/93]
Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
needs, contact a district or customer assistance center before you
leave the U.S. or Canada.
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Customer Assistance
291
*
[HS08400(ALL)05/95]
Use of leaded fuel in your vehicle without a proper conversion
may damage the effectiveness of your emissions control system
and may cause engine knocking or serious engine damage. Ford
Motor Company is not responsible for any damage that is
caused by use of improper fuel.
*
[HS08500(ALL)01/93]
You may also have difficulty importing your vehicle back into
the U.S. if you use leaded fuel.
*
[HS08600(ALL)01/93]
If your vehicle must be serviced while you are traveling or
living in Central or South America, the Caribbean, or the
Middle East, contact the nearest Ford dealership. If the
dealership cannot help you, contact:
*
[HS08700(ALL)04/95]
7-1/2 pica art:0040273-C
*
[HS08800(ALL)05/95]
If you are in other foreign countries, contact the nearest Ford
dealership. If the dealership cannot help you, they can direct
you to the appropriate Ford affiliate office.
*
[HS08900(ALL)05/95]
If you buy your vehicle in North America and then relocate
outside of the U.S. or Canada, register your Vehicle
Identification Number and new address with Ford Motor
Company Export Operations.
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292
%*
[HS09000(ALL)05/95]
Ford of Canada Customer Assistance
*
[HS09100(ALL)03/95]
Ford Motor Company of Canada, Limited
[HS09200(ALL)08/93]
Owners who wish to telephone the Company may contact the
Customer Assistance Centre using the following telephone
number or may write to the following address:
[HS09300(ALL)08/93]
Please have your 17-digit vehicle identification number available.
*
[HS09400(ALL)05/95]
7-1/2 pica art:0050104-B
%*
[HS09501(ALL)03/95]
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
*
[HS09600(ALL)03/95]
If a specific item of concern arises, where a solution cannot be
reached between a vehicle owner, Ford of Canada, and/or one
of its dealers (that all parties can agree upon), the owner may
wish to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
*
[HS09700(ALL)05/95]
CAMVAP uses the services of Provincial Administrators to
assist consumers in scheduling and preparing for their
arbitration hearings. However, before you can proceed with
CAMVAP you must follow your manufacturer's dispute
resolution process as outlined under ªService/Maintenance
Concerns (U.S. or Canada)º earlier in this chapter.
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Customer Assistance
293
*
[HS09800(ALL)05/95]
Consumers wishing to obtain further information about the
program can obtain an information booklet from your dealer or
contact the Provincial Administrator, Canadian Motor Vehicle
Arbitration Plan, at the address or telephone number shown
below.
*
[HS09900(ALL)05/95]
O & P Services
595 Bay Street Ð Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685
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295
Accessories
[AC00500(ALL)12/93]
Ford Accessories for Your Windstar
[AC00600(ALL)11/93]
Many accessories for your Windstar are available through your
local authorized dealer. These accessories have been designed to
meet your needs and are custom designed to complement the
style and aerodynamics of your vehicle. Some of the available
accessories are listed below.
*
[AC00700(ALL)01/93]
Safety, Comfort, and Convenience
*
[AC00800(ALL)06/93]
Comfort and Convenience
[AC00900(ALL)04/95]
Engine Block Heater (Standard in Canada)
Remote Keyless Entry
*
[AC01000(ALL)01/93]
Protection and Appearance Equipment
[AC01100(ALL)04/95]
Aero Running Boards
Molded Running Boards
Carpet Floor Mats
Cleaners, Waxes and Polishes
Front End Cover
Front End Mini Cover
Lubricants and Oils
Side Window Shields
Styled Wheel Protector Locks
Rear Air Deflector
Door Edge Guards
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296
[AC01200(ALL)12/93]
Audio Equipment
[AC01300(ALL)12/93]
CD Changer
*
[AC01400(ALL)01/93]
Safety Equipment
*
[AC01500(ALL)11/93]
Vehicle Security Systems
*
[AC01600(ALL)01/93]
Travel Equipment
[AC01700(ALL)05/95]
Soft Luggage Carrier
Aero Hood Deflector
Factory Luggage Rack & Adaptors
Trailer Hitch (Class II)
Console
*
[AC01800(ALL)03/94]
NOTE: When adding accessories, equipment, passengers, and
luggage to your vehicle, do not exceed the total
weight capacity of the vehicle or of the front or rear
axle (GVWR, GAWR as shown on the Safety
Compliance Certification Label). Consult your dealer
for specific weight information.
*
[AC01900(ALL)04/94]
NOTE: Devices that emit radio frequency (RF) energy such as
AM/FM radios, mobile communication systems
(two-way radios, telephones) and radio controlled
security systems, are subject to the rules and
regulations of the Federal Communications
Commission (FCC) 47 CFR Parts 2 and 15. Any such
system installed in your vehicle should comply with
those rules and should be installed only by a
qualified technician. In addition, to insure continued
compliance with the FCC's requirements, RF devices
must not be modified or changed in a manner not
expressly approved by Ford Motor Company.
File:wnacs.ex
Update:Tue Mar 19 08:17:13 1996