1996 FORD MUSTANG Owners Manual

221
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[HS04900( ALL)02/93]
one inch art:0060102-B
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[HS05100( ALL)04/95]
What is the Review Process?
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[HS05200( ALL)04/95]
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
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[HS05300( ALL)04/95]
To review your case properly, the Board needs
the following information:
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[HS05400( ALL)04/95]
q
legible copies of all documents and
maintenance or repair orders that relate to
the case
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[HS05500( ALL)08/95]
q
the year, make, model, and vehicle
identification number (VIN)
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[HS05600( ALL)04/95]
q
the date you bought your vehicle
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[HS05700( ALL)04/95]
q
the date of repair and the mileage at the time
of repair
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[HS05800( ALL)04/95]
q
the current mileage
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[HS05900( ALL)04/95]
q
the name of the dealer who sold you the
vehicle or who serviced your vehicle
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[HS06000( ALL)04/95]
q
a brief description of your unresolved
complaint
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[HS06100( ALL)05/95]
q
a brief summary of actions that were taken
with the dealer and Ford Motor Company
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222
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[HS06200( ALL)05/95]
q
the names (if known) of all people you
contacted at the dealership
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[HS06300( ALL)04/95]
q
a description of the action you want done to
resolve your concern.
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[HS06305( ALL)07/95]
Should your application NOT qualify for review,
an explanation will be mailed to you.
%
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[HS07400( ALL)04/95]
Reporting Safety Defects
(U.S. Only)
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[HS07500( ALL)01/95]
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford Motor
Company.
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[HS07600( ALL)01/95]
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your dealer, or Ford
Motor Company.
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[HS07700( ALL)01/95]
To contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1-800-424-9393 (or
366-0123 in the Washington, D.C. area) or write
to: NHTSA, U.S. Department of Transportation,
400 Seventh Street, Washington D.C. 20590. You
can also obtain other information about motor
vehicle safety from the Hotline.
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223
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[HS08700( ALL)05/95]
Ford of Canada Customer
Assistance
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[HS08800( ALL)08/95]
Ford Motor Company of Canada, Limited
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[HS08900( ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
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[HS09000( ALL)03/95]
one inch art:0060101-C
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[HS09100( ALL)09/95]
Mediation/Arbitration Program
(Canada Only)
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[HS09200( ALL)09/95]
In those cases where you continue to feel that
the efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration
program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
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[HS09300( ALL)10/95]
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the
need for lengthy and expensive legal
proceedings.
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[HS09400( ALL)09/95]
In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually
convenient times and places in an informal
enviroment. These impartial Arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
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224disputes. CAMVAP decisions are fast, fair and
final as the Arbitrator's award is binding on
both you and Ford of Cananda.
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[HS09500( ALL)09/95]
CAMVAP services are available in all territories
and provinces, except Quebec. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
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[HS09700( ALL)06/95]
Getting Help Outside the U.S.
and Canada
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[HS09800( ALL)06/95]
Before you export your vehicle to a foreign
country, contact the appropriate foreign embassy
or consulate to make sure local regulations do
not prevent you from registering your vehicle.
Officials at the embassy can also help you decide
whether you should import your vehicle to that
country.
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[HS09900( ALL)06/95]
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
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[HS10000( ALL)06/95]
Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
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[HS10100( ALL)06/95]
You may also have difficulty importing your
vehicle back into the U.S. if you use leaded fuel.
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225
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[HS10200( ALL)06/95]
If your vehicle must be serviced while you are
traveling or living in Central or South America,
the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot
help you, write to:
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[HS10300( ALL)06/95]
one inch art:0095024-A
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[HS10400( ALL)06/95]
If you are in other foreign countries, contact the
nearest Ford dealership. If the dealership cannot
help you, they can direct you to the appropriate
Ford affiliate office.
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[HS10500( ALL)06/95]
If you buy your vehicle in North America and
then relocate outside of the U.S. or Canada,
register your Vehicle Identification Number and
new address with Ford Motor Company Export
Operations.
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227
Accessories
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[AC00200( ALL)03/95]
Ford Accessories for Your Vehicle
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[AC00240( ALL)04/95]
Ford has many fine products available from
your dealer to clean your vehicle and protect its
finishes. For best results, use the following, or
products of equivalent quality:
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[AC00280( ALL)05/95]
twelve pica chart:0001433-A
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[AC00300( ALL)04/95]
A wide selection of accessories is available
through your local authorized dealer. These fine
accessories have been engineered specifically to
fulfill your automotive needs. They are custom
designed to complement the style and
aerodynamic appearance of your Ford-built
vehicle. In addition, each accessory is made from
high quality materials and meets or exceeds
Ford's rigid engineering and safety specifications.
That is why Ford brand accessories are
warranted for up to 3 years or 36,000 miles
(60,000 km), whichever comes first. See your
dealer for complete warranty information and
accessory availability.
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228
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[AC00350( ALL)06/95]
Safety, Comfort, and Convenience
[AC00400(M )03/95]
sixteen pica chart:0010548-P[AC00500(M )03/95]
eighteen pica chart:0010549-JFile:14rcacm.ex
Update:Wed Mar 27 09:35:46 1996

229 [AC00910(M )05/94]
NOTE: Use only hook and pad design roof
racks. Follow all manufacturers
recommendations including vehicle
speed, rack loads and tie down
procedures. Also, DO NOT over torque
the hook clamp, as vehicle damage
may occur.
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[AC01400( ALL)01/95]
NOTE: When adding accessories, equipment,
passengers, and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR, GAWR as shown
on the Safety Compliance Certification
Label). Consult your dealer for specific
weight information.
[AC01500( ALL)09/95]
NOTE: The Federal Communications
Commission (FCC) or in Canada the
Canadian Radio Telecommunications
Commission (CRTC) regulates the use
of mobile communications systems Ð
such as two-way radios, telephones,
and theft alarms Ð that are equipped
with radio transmitters. Any such
equipment installed in your vehicle
should comply with FCC regulation
and should be installed only by a
qualified technician.
File:14rcacm.ex
Update:Wed Mar 27 09:35:46 1996