1995 Oldsmobile Achieva Owner's Manuals

Maintenance Record ~~~
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
ODOMETER
DATE READING SERVICED BY MAINTENANCE PERFORMED

Section 8 Customer Assistance Information
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Here you will find out how to contact Oldsmobile if you
need assistance. This section includes information on:
The Customer Satisfaction Procedure, Customer
Assistance for Hearing or Speech Impaired,
BBB Auto
Line
-- Alternative Dispute Resolution Program,
Reporting Safety Defects, Roadside Assistance and
Service and Owner Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
retailer and Oldsmobile. Normally, any concern
with the
sales transaction or the operation of your vehicle
will be
resolved by your retailer’s Sales or Service
Departments. Sometimes, however, despite the best
intentions
of all concerned, Illisunderstandings can
occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of
your retail
fxility management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed
with the Sales, Service. or Parts Manager, contact the
owner of the retail facility or the
General Manager.
STEP TWO -- If after contacting a member of the retail
facility management,
it appears your concern cannot be
resolved by the retail facility without further help,
contact the Oldsmobile Customer Assistance Network
by calling 1-800-442-6537.
In Canada, contact GM of
Canada Customer Assistance Center
in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call (525) 254-3777. In Puerto Rim, call
1-800-496-9992 (English) or
1 -800-496-W3
(Spanish). In the U.S. Virgin Islands, call
1-800-496-9994.
In other overseas locations, contact
GM North American Export Sales in Canada by calling
1-905644-4
1 12.
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For prompt assistance, please have the following
information available
to give the Customer Assistance
Representative:
Your name, address, home and business telephone
numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the left top of the instrument panel and visible
through the windshield.)
0 Retail facility name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call the toll-free number listed
previously in order
to give your inquiry prompt
attention. However, if you wish to write Oldsmobile,
write to:
United States
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend St.
P.O. Box 30095
Lansing,
MI 48909
Canada
Customer Assistance Center
General Motors
of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L
1 H 8P7
Refer to your Warranty and Owner Assistance
Information booklet for addresses
of Canadian and GM
Overseas offices.
When contacting Oldsmobile, please remember that
your concern will likely be resolved
in the retail facility,
using the retailer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first if you
have a concern
.
Customer Assistance for the Hearing
or Speech Impaired
(TDD)
To assist customers who have hearing difficulties,
Oldsmobile has installed special TDD
(Telecommunication Devices for the
Deaf) equipment at
its Customer Assistance Center. Any hearing or speech
impaired customer who has access
to a TDD or a
conventional teletypewriter (TTY) can communicate
with Oldsmobile by dialing: 1 -800-TDD-OLDS. (TDD
users
in Canada can dial 1-800-263-3830.)
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GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
‘“his program may not be available in all states,
depending
on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in this
program.
Both Oldsmobile and your Oldsmobile retailer are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if
a situation arises where you feel your concern has not
been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very
successful.
There may be instances where an impartial third-party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements Oldsmobile voluntarily participates
in
BBB AUTO LTNE. BBB
AUTO
LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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We prefer you utilize the Customer Satisfaction
Procedure before you resort
to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between
you and Oldsmobile. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case
to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from
the time you file a claim until
a decision is made.
Some state
laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Oldsmobile Customer
Assistance Network at 1-800-442-6537.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause
a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition
to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that
a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your retailer, or
General Motors.
To contact NHTSA,
you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the
Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.

REPORTING SAFETY DEFECTS
TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect,
you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario
K 1 G 352.
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-442-6537, or write:
Oldsmobile Customer Assistance Network
P.O. Box 30095
Lansing, MI 48909
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French).
Or, write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
L 1 H 8P7
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Oldsmobile Roadside Assistance
Program Features and Benefits
The Oldsmobile Roadside Assistance program means
help is just a toll-free call away
-- 24 hours a day, 365
days a year.
Courteous and capable Customer Assistance Advisors
are on-call to provide you with prompt assistance.
24-Hour Oldsmobile Roadside Assistance
Telephone Number
1-800-442-OLDS (6537) is the one number to call for
assistance in the United States. Trained Customer
Assistance Advisors, on-call to render assistance
to
Achieva drivers, can dispatch roadside assistance and
towing service, locate the nearest Oldsmobile retail
facility, take your request for an Oldsmobile
computerized trip routing or simply answer any
questions the Achieva driver may have about the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number
is fully staffed and operational
24 hours a day,
365 days a year.
Who Is Covered?
Oldsmobile Roadside Assistance (Oldsmobile Edge)
covers all
1995 Oldsmobile vehicles.*
Coverage is for the Oldsmobile vehicle,
regardless of
the driver, and is concurrent with the
Bumper-to-Bumper warranty period.
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when
in
Oldsmobile’s judgement the claims become excessive in
frequency or type of occurrence.
4:Velzicles sold in Canada have a separate roadside
assistance
program, as described later in this section.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the U.S.A. Please refer to the separate
brochure provided by the retailer or call
1-800-268-6800 for emergency services.
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