1995 CADILLAC SEVILLE Owners Manual

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Courtesy Vehicle
Gold Key Courtesy Transportation provides you with a Cadillac if your
car requires warranty repairs.
Your dealer will provide
you with a courtesy vehicle if one is available.
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Downloaded from www.Manualslib.com manuals search engine Shuttle Service
Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconvenience
to you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle service for same day
warranty work.
Your Cadillac Dealer can get you where you need to be
with minimal interruption of your daily schedule.
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Downloaded from www.Manualslib.com manuals search engine Plan Ahead When Possible
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Whenever possible, schedule an appointment for your vehicle's warranty
work. Your Cadillac Dealer can then prepare to meet your alternative
transportation needs and minimize inconveniences typically associated
with warranty repairs.
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Downloaded from www.Manualslib.com manuals search engine Owner Responsibilities
There are only two things which you will be responsible for during the
use
of your courtesy vehicle. You are required to provide insurance
coverage and replenish the fuel used.
In many cases your own auto insurance policy may provide primary
coverage
for the courtesy vehicle, similar to rental car agreements.
Please, check with your insurance company to be certain what's covered.
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Gold Key Courtesy Transportation -- Just one more way your Cadillac
Dealer is committed
to you.
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CUSTOMER ASSISTANCE INFORMATION
Here you will find out how to contact Cadillac if you need assistance. This
section also tells you how to obtain service publications and how to report
any safety defects.
This section includes information on:
The Customer Satisfaction
Procedure, Customer Assistance for Hearing or Speech Impaired,
BBB
Auto Line - Alternative Dispute Resolution Program, Reporting Safety
Defects, Roadside Assistance, and Service and Owner Publications.
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and Cadillac.
Normally, any concern with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to
your satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of dealer
management. Normally, concerns can be quickly resolved at that
level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact
the owner of the dealer or the General Manager.
STEP TWO -- If after contacting a member of dealer management, it
appears your concern cannot be resolved by the dealer without further
help, contact the Cadillac Consumer Relations Center 24 hours
a day by
calling 1-800-458-8006. In Canada, contact
GM of Canada Customer
Assistance Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call
(525) 254-3777. In Puerto Rico, call 1-800-496-9992
(English) or 1-800-496-9993 (Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export Sales in Canada by calling 1-905-644-4112.
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to
give the Customer Assistance Representative:
Your name, address, home and business telephone numbers
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top
of the instrument panel
and visible through the windshield.)
0 Dealer name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call the toll-free number listed previously in order to
give your inquiry prompt attention. However,
if you wish to write
Cadillac, write to:
Cadillac Consumer Relations Center
Cadillac Motor Car Division
30009 Van Dyke
PO. Box 9025
Warren, MI 48090-9025
Refer to your Warranty and Owner Assistance Information booklet for
addresses
of Canadian and GM Overseas offices.
When contacting Cadillac, please remember that your concern will likely
be resolved in the dealership, using the dealer’s facilities, equipment and
personnel. That is why
we suggest you follow Step One first if you have a
concern.
CUSTOMER ASSISTANCE FOR THE
HEMNG OR SPEECH IMPMIZED (TDD)
To assist customers who have hearing difficulties, Cadillac has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer
who has access to a TDD
or a conventional teletypewriter (TTY) can
communicate with Cadillac by dialing: 1-800-TDD-CMCC.
(TDD users in
Canada can dial 1-800-263-3830.)
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