1995 CADILLAC SEVILLE Owners Manual

Downloaded from www.Manualslib.com manuals search engine --
GM PARTICIPATION IN BBB AUTO
LINE
- ALTERNATm DISPUTE
RESOLUTION PROGRAM*
*This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance
Information booklet. General Motors reserves the right
to change
eligibility limitations and/or to discontinue its participation in this
program.
Both Cadillac and your Cadillac dealer are committed to making sure
you
are completely satisfied with your new vehicle. Our experience has shown
that,
if a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described
earlier in this section is
very successful.
There may be instances where an impartial third-party can assist
in
arriving at a solution to a disagreement regarding vehicle repairs or
interpretation of the New Vehicle Limited Warranty. To assist
in resolving
these disagreements, Cadillac voluntarily participates
in BBB AUTO
LINE.
BBB AUTO LINE
is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and
automobile manufacturers.
This program is available free of charge to
customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction
Procedure, you may contact the BBB using the toll-free telephone
number, or write them at the following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and a statement
of the nature of
your complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
3

Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction Procedure before you
resort to AUTO LINE, but you may contact the
BBB at any time. The
BBB will attempt to resolve the complaint serving as an intermediary
between you and Cadillac. If this mediation is unsuccessful, an informal
hearing will be scheduled where eligible customers may present their case
to an impartial third-party arbitrator.
The arbitrator will make a decision which you may accept or reject.
If you
accept the decision,
GM will be bound by that decision. The entire
dispute resolution procedure should ordinarily take about forty days from
the time you file a claim until a decision is made.
Some state laws may require you to use this program before filing a claim
with a state-run arbitration program or in the courts. For further
information, contact the
BBB at 1-800-955-5100 or the Cadillac Customer
Assistance Center at 1-800-458-8006.
REPORTING SAFETYDEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration (NHTSA), in addition to notifying
General Motors.
.
If NHTSA receives similar complaints, it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or General Motors. --
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:
NHTSA,
US. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
4

Downloaded from www.Manualslib.com manuals search engine - REPORTING SAFETY DEFECTS TO THE
CANADlAN GOWWMENT
-- If you live in Canada, and you believe that your vehicle has a safety
defect, you should immediately notify Transport Canada, in addition to
notifying General Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETYDEFECTS TO
~- GENERU MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like
this, we certainly hope you’ll notify
us. Please call us at our Consumer
~ ~- Relations Center, 1-800-458-8006, or write:
Cadillac Consumer Relations Center Cadillac Motor Car Division
30009 Van Dyke
PO. Box 9025
Warren, MI 48090-9025
-- In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854
(French). Or, write:
General Motors
of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
SERWCE AND O’WNER PUBLICATIONS
Service manuals, service bulletins, owner’s manuals and other service
literature are available for purchase for all current and many past model
General Motors vehicles. -
__ Toll-free telephone numbers for ordering information:
United States 1-800-551-4123
Canada 1-800-668-5539
5

Downloaded from www.Manualslib.com manuals search engine SERWCE "NU!S
Service manuals contain diagnosis and repair information for all chassis
and body systems. They may be useful for owners who wish to get a
greater understanding of their vehicle.
They are also useful for owners
with the appropriate skill level or training who wish to perform
"do-it-yourself" service. These are authentic General Motors service
manuals meant for professional, qualified technicians.
SERWCE BULLETINS
Service bulletins covering various subjects are regularly sent to a 111 Genera 1
Motors dealerships. GM-monitors product performance in the field. When
service methods are found which promote better service on GM vehicles,
bulletins are created to help the technician perform better service. Service
bulletins may involve any number of vehicles. Some
will describe
inexpensive service; others
will describe expensive service. Some will advise
new or unexpected conditions, and others may help avoid future costly
repairs. Service Bulletins are meant for qualified technicians. In some cases
they refer to service manuals, specialized tools, equipment and safety
procedures necessary
to service the vehicle. Since these bulletins are issued __
throughout the model year and beyond, an index is required and published
quarterly to help identify specific bulletins. Subscriptions are available. You
'.
can order an index at the toll-free numbers listed previously, or ask a GM
dealer to see an index or individual bulletin.
OWNER PUBLICATIONS
Owner's manuals, warranty folders and various owner assistance booklets
provide owners
with general operation and maintenance information.
6

Downloaded from www.Manualslib.com manuals search engine SERVICE MANUALS ~ ~.
DESCRIPTION
P=-
MODEL PRICE I EACH
FORM NO.
DeviIle/Concours/EIdorado/Seville
Service Information Manual
(Includes Book 1
& 2) (Available 5/95)
GMP/95EK I 1995
$90.00
4
90.00
Fleetwood Service Information Manual
(Includes Book 1 & 2) (Available 4/95)
GMP/95D
1995
1995 and Prior CPCH-095
Order Form for Past Model Service Manuals
OWNER’S LITERATURE
FORM NO. DESCRIPTION
3547054 Fleetwood Owner Information
3547065 Deville Owner Information
3547068 Concours Owner Information
3547060 Seville Owner Information
3547057 Eldorado Owner Information
3547081 Maintenance Coupon Booklet
354705
1 Warranty Booklet (All Models)
CPCH-095 Order Form for Past Model Owner’s Literature
PRICE EACH
$1 5.00
15.00
15.00
15.00
15.00 4.00
2.00
FREE
1 995
1995
1995
1995
1995
1995
1995
1995 and Prior
NOTE: Owner Literature Portfolios, Vehicle and Owner Information Labels\
and
Gold Keys are available by contacting your Cadillac dealership. \

Downloaded from www.Manualslib.com manuals search engine I SERVICE BULLETIN INFORMATION
1994
1991
1992
1993
1994
1991
1992
1993
FORM NO. I DESCRIPTION
I
Pricing and ordering information for GM
3MSB-oRD-94 Service Bulletin Subscriptions I I
H-2855
H-2955
H-30055
GM-SBI-94 Service Bulletin Index: A listing
of all Service
Bulletins released by Cadillac during the
model year listed. For 1994, the index
contains a listing of all Service Bulletins
released by General Motors.
I
Bound PSP Edition - includes Index
H-2852B plus complete
PSPS
I
Bound PSP Edition - includes Index
H-2952B plus complete
PSPS
H-30528 I Bound PSP Edition - includes Index
plus complete
PSPs
SERVICE BULLETIN SUBSCRIPTION INFORMATION PRICE
I EACH -
FREE I
$1
$4.00
20.00
c-
MODEL YEAR
1994
1994
t
4
20.00
20.00
FORM NO.
94-CAD-SB
34-CAD-SB(
DESCRIPTION
Four quarterly mailings containing all
Service Bulletins produced by Cadillac.
Also, includes a copy of the Bulletin Index
First, Second, Third and Fourth Quarter
packages can be purchased for Cadillac (use appropriate Item/Model
#). Indicate
Quarter
# in ( ). Also, includes a copy of the
Bulletin Index.
GM Corporate Bulletin Binder for Product
Service Publications. Includes
a set of
Index Tabs.
$75.00
25.00
20.00
8

Downloaded from www.Manualslib.com manuals search engine NOTE: Please fill in order form and MAIL TO:
Cadillac Service Publications
Post Office Box 071 30, Detroit, Michigan 48207
ORDER TOLL FREE: 11800-782-4356
MondayFriday 800 A.M.-6:00 P.M. EST
If further information is needed, write to the address shown above of call 1-800-782-4356. Orders cannot be returned without prior authorization. A restocking fee may apply.
* ?rims are subject to change without notice and without TOTAL MATERIAL incurring obligation.
Please allow adequate time for postal service. Michi an Purchasers a%d 6% sales tax
Handling Charge $4.00
GRAND TOTAL
NOTE: Dealers and Companies please provide dealer or company name, and also the name of the person whose attention the shipment should be sent. For purchases outside U.S.A. please write to the above address for quotation.
(CUSTOMER NAME) (ATTENTION)
(STREET ADDRESS
- NO P.O. BOX NUMBERS) (APT.NO.)
T (CITY) (STATE) (ZIP CODE)
- DAYTIMETELEPHONE NO. e@ ( ) 0
0 Check or Moneyorder payable to Helm, Inc. (USA funds only - do not send cash.)
0 MasterCard 0 VISA 0 Discover Card
Account UIIl UrII uln m Number
Date mo/yr
Expiration TI 0
(CUSTOMER SIGNATURE)
9

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