1994 GMC SIERRA Owners Manual

Maintenance Record
After each of the preceding Scheduled Maintenance Services is performed,
record the date, odometer reading, services performed (list item numbers)
and
who performed the services in the appropriate column. In addition,
retain copies
of your receipts. It is suggested that receipts be kept with your
Owner’s Manual.
TO001
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Service Station Checks
It is important for you or a service station attendant to perform these
under-hood checks at each fuel fill.
Check the engine oil level and add if necessary.
Check the engine coolant level in the recovery bottle and add \
if
necessary.
Check the windshield washer fluid level and add if necessary.
See these items in the Index for information on how to check them.
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Secondary
Hood Release
See Page 6-15.
Fluid
See Page 6-45.
engines, use 87
octane (or higher)
unleaded gasoline
only.
For diesel engines,
use at least
1 D
diesel fuel. For fuel
tank capacity
See Page 6-93.
Cold Tire /
Pressure
See the
Certificationflire
label on the
inside rear edge
of the driver's
door.
See Page 6-65,6-71.
, Battery
Your vehicle's
Delco Freedom
battery never
needs to have water added.
See Page 6-52.
Cooling System
coolant only at
the coolant
recovery tank
(gasoline engine)
or
only at the
coolant surge
tank (diesel engine). The
fluid
level should be at
the COLD mark.
See Page 6-38.
3 Check and add

Transmission
Fluid
See Page 6-30.
- Spare Tire
Pressure
See the
Certificatisnflire
label on the inside
rear edge
of the
driver's door.
See Page 6-71.
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Notes
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Customer Assistance Information
Section
Here you will find out how to contact GMC Truck if you need assistance.
This section also tells you how to obtain service publications and
how to
report any safety defects.
Customer Satisfaction Procedure
. . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . 8-2
Customer Assistance for the Hearing or Speech Impaired (TDD)
. . . , . 8-3
GM Participation in BBB AUTO LINE - Alternative Dispute Resolution
Program
................................................ 8-3
Reporting Safety Defects To the United States Government
. . . . . . . . . . 8-4
Reporting Safety Defects
To the Canadian Government . . . . . . . . . . . . . 8-5
Reporting Safety Defects
To General Motors . . . . . . . . . . . . . . . . . . . . . 8-5
Roadside Assistance
. . . . . . . . . , . . . . , . , . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Courtesy Transportation
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Service Publications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
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Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and GMC
Truck. Normally, any concern
with the sales transaction or the operation of
your vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved at that
level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the General Manager.
STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact your GMC Truck Consumer Relations Manager by calling
I -800-GMC-TRUCK ( 1 -8OO-462-8782, Customer Assistance prompt.) In
Canada, contact GM of Canada Customer Assistance Center in Oshawa bl
calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, cal
1-809-763-1315. In all other overseas locations, contact GM North
American Export Sales in Canada by calling
1-905-644-41 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Manager:
0 Your name, address, home and business telephone number
0 Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top
of the instrument panel
r
I
and visible through the windshield.)
Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call the toll free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write GMC
Truck, write to:
GMC Truck Customer Assistance
31
E. Judson Street 1607-04
Pontiac, MI 48342-2230
Refer to your Warranty and Owner Information booklet for addresses
of
Canadian and GM overseas offices.
When contacting
GMC Truck, please remember that your concern will
likely be resolved
in the dealership, using the dealership’s facilities,
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equipment and personnel. That is why we suggest you follow Step One first
if
you have a concern,
Customer Assistance for the Hearing or
Speech Impaired
(TDD)
To assist customers who have hearing difficulties, GMC Truck has installed
special TDD (Telecommunication Devices for
the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter (TTY) can
communicate
with GMC Truck by dialing: In the United States,
1-800-GMC-TKTD (1-800-462-8583). (TDD users
in Canada can dial
1-800-263-3830.)
GM Participation in BBB AUTO LINE -
Alternative Dispute Resolution Program *
*This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance Information
booklet. General Motors reserves the right to change eligibility limitations
and/or to discontinue its participation in this program.
Both GMC Truck and your GMC Truck dealer are committed to making
sure
you are completely satisfied with your new vehicle. Our experience has
shown if a situation arises where you feel your concern has not been
adequately addressed,
the Customer Satisfaction Procedure described earlier
in this section is very successful.
There may be instances where an impartial third-party can assist in arriving
at
a solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty.
To assist in resolving these
disagreements GMC Truck voluntarily participates
in BBB AUTO LINE.
BBB AUTO
LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and
automobile manufacturers. This program is available free of charge to
customers who currently own or lease
a GM vehicle.
If
you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number, or write
them at
the following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5
100
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To file a claim, you will be asked to provide your name and address, your
vehicle identification number (VIN), and a statement of the nature of your
complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
We prefer
you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but
you may contact the BBB at any time. The BBB will
attempt to resolve the complaint by serving as an intermediary between you
and GMC Truck. If this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make
a decision which you may accept or reject. If you
accept the decision, GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days from the time
you file a claim until
a decision is made.
Some state laws may require
you to use this program before filing a claim
with a state-run arbitration program or in
the courts. For further
information, contact the
BBB at 1-800-955-5 100 or the GMC Truck
Customer Assistance Center at 1-800-GMC-TRUCK
(I -800-442-8782).
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved in
individual problems between
you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from the
Hotline.
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