Speedometer and Odometer
I Your speedometer lets
you
see your speed in
both miles per hour
(mph) and kilometers
per hour
(km/h). Your
odometer shows how
far your vehicle has
been driven, in either
miles (used in the
US.) or kilometers
(used in Canada).
Tamper-Resistant Odometer
Your odometer is tamper-resistant. The odometer will show silver lines
between the numbers
if someone tries to turn it back.
You may wonder what happens if your vehicle needs a new odometer
installed. Laws vary as to the procedure that must be followed,
so check
with your state or provincial vehicle registration office. But generally, if the
new odometer can be set
to the mileage total of the old odometer, then it
must be. But if it can’t, then it’s set at zero, and a label must be put on the
driver’s door to show the old mileage reading when the new odometer was
installed.
Trip Odometer
The trip odometer can
tell you how far your
vehicle has been driven since you last
set the trip odometer
to zero.
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Service
Your GM dealer knows your vehicle best and wants you to be happy with it.
We hope you’ll go to your dealer for all your service needs. You’ll get
genuine
GM parts and GM-trained and supported service people.
We hope
you’ll want to keep your GM vehicle all GM. Genuine GM parts
have one of these marks:
Doing Your Own Service Work
If you want to do some of your own service work, you’ll want to get the
proper
GM Service Manual. It tells you much more about how to service
your vehicle than
this manual can. To order the proper service manual, see
“Service Publications”
in the Index.
You should keep a record with all parts receipts and list the mileage and the
date
of any service work you perform. See “Maintenance Record” in the
Index.
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Engine Oil Additives
Don’t add anything to your oil. Your GM dealer is ready to advise if you
think something should be added.
When to Change Engine Oil
See if any one of these is true for you:
Most trips are less than 4 miles (6 km).
It’s below freezing outside and most trips are less than 10 miles
(16 km).
The engine is at low speed most of the time (as in door-to-door
delivery, or
in stop-and-go traffic).
You tow a trailer often.
Most trips are through dusty places.
The vehicle is frequently operated off-road.
If any one
of these is true for your vehicle, then you need to change your oil
and-filter every 3,000 miles (5 000 km) or 3 months - whichever comes
first.
Light Duty Emissions:
If none of them is true, change the oil every 7,500 miles (12 500 km) or
12 months
- whichever comes first. Change the filter at the first oil change
and at every other oil change after that.
Heavy Duty Emissions:
If none of them is true, change the oil every 6,000 miles (10 000 km) or
12 months - whichever comes first. Change the filter at the first oil change
and at every other oil change after that if mileage determines when you
change
your oil. If time determines when you change your oil, change the
filter each time you change your oil.
Engine Coolant Heater (Engine Block Heater)
An engine coolant heater can be a big help if you have to park outside in
very cold weather, 0°F (- 18°C) or colder. If your vehicle has this option,
see “Engine Coolant Heater
” in the Index.
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Special Tire lnflation
If you have 16 inch tires on your vehicle, and:
- You’ll be driving for very long at speeds of 66 mph (105 km/h) to
75 mph (120
km/h) where legal, inflate tires to 10 psi (70 kPa)
more than the recommended cold inflation pressures.
- You’ll be driving for very long at speeds of 76 mph (120 km/h) to
85 mph (135
km/h) where legal, cold inflation pressures should be
increased by
10 psi (70 kPa) and you must also reduce axle load
capacity by 10%.
Do not drive over 85 mph (135 km/h) even if
it’s legal.
Inflation pressures should never exceed 10 psi (70 kPa) above the
inflation specified for the maximum load of the tire.
If you have 19.5 inch radial tires on your vehicle, and:
- You’ll be driving for very long at speeds of 66 mph (105 km/h) to
70 mph (110 km/h) where legal, inflate tires to 5 psi (35 kPa) more
than the recommended cold inflation pressures, and reduce the
axle load capacity by 4%.
- You’ll be driving for very long at speeds of 7 1 mph (1 15 km/h) to
75 mph (120
km/h) where legal, cold inflation pressures should be
increased by 5 psi (35 kPa) and you must also reduce axle \
load capacity by 12%.
Do not drive over 75 mph (120 km/h) even if
it’s legal.
Inflation pressures should never exceed 20 psi (140 kPa) above the
inflation specified for the maximum load of the tire.
Tire Inspection and Rotation
To make your tires last longer, have them inspected and rotated at the
mileages recommended in the Maintenance Schedule. See “Scheduled
Maintenance Services” in the Index.
FRT
8
FRT
Use this rotation
pattern.
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Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and GMC
Truck. Normally, any concern
with the sales transaction or the operation of
your vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved at that
level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the General Manager.
STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact your GMC Truck Consumer Relations Manager by calling
I -800-GMC-TRUCK ( 1 -8OO-462-8782, Customer Assistance prompt.) In
Canada, contact GM of Canada Customer Assistance Center in Oshawa bl
calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, cal
1-809-763-1315. In all other overseas locations, contact GM North
American Export Sales in Canada by calling
1-905-644-41 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Manager:
0 Your name, address, home and business telephone number
0 Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top
of the instrument panel
r
I
and visible through the windshield.)
Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call the toll free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write GMC
Truck, write to:
GMC Truck Customer Assistance
31
E. Judson Street 1607-04
Pontiac, MI 48342-2230
Refer to your Warranty and Owner Information booklet for addresses
of
Canadian and GM overseas offices.
When contacting
GMC Truck, please remember that your concern will
likely be resolved
in the dealership, using the dealership’s facilities,
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To file a claim, you will be asked to provide your name and address, your
vehicle identification number (VIN), and a statement of the nature of your
complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
We prefer
you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but
you may contact the BBB at any time. The BBB will
attempt to resolve the complaint by serving as an intermediary between you
and GMC Truck. If this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make
a decision which you may accept or reject. If you
accept the decision, GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days from the time
you file a claim until
a decision is made.
Some state laws may require
you to use this program before filing a claim
with a state-run arbitration program or in
the courts. For further
information, contact the
BBB at 1-800-955-5 100 or the GMC Truck
Customer Assistance Center at 1-800-GMC-TRUCK
(I -800-442-8782).
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved in
individual problems between
you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from the
Hotline.
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