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4338-1. Essential information
Owners Manual_USA_M62084_en
8
When trouble arises
briefly 3 times or more in suc-
cession.
5 Stop the vehicle in a safe
place by the road.
If the door can be opened,
open the door and exit the
vehicle.
If the door can not be opened,
open the window using the
power window switch and
ensure an escape route.
If the window can be opened,
exit the vehicle through the
window.
If the door and window cannot
be opened due to the rising
water, remain calm, wait until
the water level inside the
vehicle rises to the point that
the water pressure inside of
the vehicle equals the water
pressure outside of the vehi-
cle and then open the door
after waiting for the rising
water to enter the vehicle, and
exit the vehicle. When the
WARNING
■If the fuel cell system has to
be turned off while driving
Power assist for the steering
wheel will be lost, making the
steering wheel heavier to turn.
Decelerate as much as possible
before turning off the fuel cell sys-
tem.
If the vehicle is sub-
merged or water on
the road is rising
This vehicle is not designed
to be able to drive on roads
that are deeply flooded with
water. Do not drive on roads
where the roads may be
submerged or the water
may be rising. It is danger-
ous to remain in the vehicle,
if it anticipated that the vehi-
cle will be flooded or set a
drift. Remain calm and fol-
low the following.
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4348-1. Essential information
Owners Manual_USA_M62084_en
outside water level exceeds
half the height of the door, the
door cannot be opened from
the inside due to water pres-
sure.
■Water level exceeds the floor
When the water level exceeds the
floor and time has passed, the elec-
trical equipment will get damaged,
the power windows will not operate,
the motor stop, and the vehicle may
not be able to get moving.
■Using an emergency escape
hammer*
Laminated glass is used in the wind-
shield on this vehicle.
Laminated glass cannot be shat-
tered with an emergency hammer
*.
Tempered glass is used in the win-
dows on this vehicle.
*: Contact your Toyota dealer or aftermarket accessory manufac-
turer for further information about
an emergency hammer.
WARNING
■Caution while driving
Do not drive on roads where the
roads may be submerged or the
water may be rising. Otherwise
the vehicle may be damaged and
cannot move, as well as become
flooded and set a drift, which may
lead to death.
Page 435 of 556

4358-2. Steps to take in an emergency
Owners Manual_USA_M62084_en
8
When trouble arises
8-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your Toy-
ota dealer or commercial
towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
WARNING
Observe the following precau-
tions.
Failure to do so m ay result in
death or serious injury.
■When towing the vehicle
Be sure to transp ort the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires co ntacting the
ground, the drivetrain and related
parts may be damaged, an acci-
dent may occur due to a change
in direction of the vehicle or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending o n the nature of
the damage or malfunction.
■While towing
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelets, cables or
chains. The towing eyelets,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Do not perform any of the fol-
lowing as doing so may cause
the parking lock mechanism to
engage, locking the rear wheels
and possibly leading to an acci-
dent resulting in death or seri-
ous injury:
• Unfasten the driv er’s seat belt
and open the driver’s door.
Page 436 of 556
4368-2. Steps to take in an emergency
Owners Manual_USA_M62084_en
In the following situations, it is
not possible to be towed by another vehicle using cables or
chains, as the rear wheels may
be locked due to the parking
lock. Contact your Toyota dealer
or commercial towing service.
There is a malfunction in the
shift control system. ( P.451)
There is a malfunction in the
immobilizer system. ( P.69)
There is a malfunction in the
smart key system. ( P.468)
The 12-volt battery is dis-
charged. ( P.471)
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The fuel cell system warning
message is shown on the
multi-information display and
the vehicle does not move.
The vehicle makes an abnor-
mal sound.
WARNING
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4378-2. Steps to take in an emergency
Owners Manual_USA_M62084_en
8
When trouble arises
From the front
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
■Towing with a sling-type truck
Do not tow with a sling-type truck to
prevent body damage.
When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flat-bed
truck for the tire strapping
method.
In order to suppress vehicle
movement during transporta-
tion, set the parking brake and
turn the power switch off.
If a tow truck is not available in
an emergency, your vehicle may
be temporarily towed using
cables or chains secured to the
emergency towing eyelets. This
should only be attempted on
hard surfaced roads for short
distances at under 18 mph (30
km/h).
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive train,
axles, steering and brakes must
be in good condition.
To have your vehicle towed by
another vehicle, the towing eye-
let must be installed to your
vehicle. Install the towing eyelet
using the following procedure.
Towing with a wheel-lift
type truckUsing a flatbed truck
Emergency towing
Emergency towing proce-
dure
Page 438 of 556
4388-2. Steps to take in an emergency
Owners Manual_USA_M62084_en
1Take out the screwdriver and
towing eyelet.
Screwdriver
Towing eyelet
2 Remove the eyelet cover
using a flathead screwdriver.
If the driver is a Phillips-head,
replace it with flathead.
To protect the bod ywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
3 Insert the towing eyelet into
the hole and tighten partially
by hand.
4 Tighten down the towing eye-
let securely using a screw-
driver or hard metal bar.
5 Securely attach cables or
chains to the towing eyelet.
Take care not to damage the vehi-
cle body.
6Enter the vehicle being towed
and start the fuel cell system.
If the fuel cell system does not
start, turn the po wer switch to ON.
7Shift the shift position to N
and release the parking
brake.
Turn automatic mode off. ( P.184)
■While towing
If the fuel cell sys tem is off, the
power assist for the brakes and
steering will not function, making
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4398-2. Steps to take in an emergency
Owners Manual_USA_M62084_en
8
When trouble arises
steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench can be pur-
chased at your Toyota dealer.
■Before transporting or towing in
frozen areas
Operate the water release function.
Otherwise, the fuel cell system may
freeze and the vehicle may not be
able to be started. ( P.189)
Fluid leaks under the vehicle.
(Water dripping from the air
conditioning after use is nor-
mal.)
Flat-looking tires or uneven
tire wear
The high coolant temperature
gauge needle continually
points higher than normal.
Hydrogen gas leakage noises
can be heard. ( P. 8 5 )
Excessive tire squeal when
cornering
Strange noises related to the
suspension system
Other noises related to the
fuel cell system
Stumbling or running roughly
Appreciable loss of power
Vehicle pulls heavily to one
If you think something
is wrong
If you notice any of the fol-
lowing symptoms, your
vehicle probably needs
adjustment or repair. Con-
tact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
Page 440 of 556
4408-2. Steps to take in an emergency
Owners Manual_USA_M62084_en
side when braking
Vehicle pulls heavily to one
side when driving on a level
road
Loss of brake effectiveness,
spongy feeling, pedal almost
touches the floor