Page 505 of 758
503
8
8-1. Essential information
When trouble arises
turning the engine switch to
ACC.
4 Vehicles with a smart entry &
start system: To stop the engine,
press and hold the engine
switch for 2 consecutive sec-
onds or more, or press it briefly
3 times or more in succession.
5 Stop the vehicle in a safe place
by the road.
WA R N I N G
■If the engine has to be turned off while driving
●Power assist for the brakes and
steering wheel will be lost, making the brake pedal harder to depress
and the steering wheel heavier to
turn. Decelerate as much as possi- ble before turning off the engine.
●Vehicles without a smart entry & start system: Never attempt to
remove the key, as doing so will
lock the steering wheel.
Page 506 of 758

5048-1. Essential information
If the door can be opened, open
the door and exit the vehicle.
If the door can not be opened,
open the window using the
power window switch and ensure
an escape route.
If the window can be opened,
exit the vehicle through the win-
dow.
If the door and window cannot be
opened due to the rising water,
remain calm, wait until the water
level inside the vehicle rises to
the point that the water pressure
inside of the vehicle equals the
water pressure outside of the
vehicle and then open the door
after waiting for the rising water
to enter the vehicle, and exit the
vehicle. When the outside water
level exceeds half the height of
the door, the door cannot be
opened from the inside due to
water pressure.
■Water level exceeds the floor
When the water level exceeds the floor and time has passed, the electrical
equipment will get damaged, the power
windows will not operate, the engine stop, and the vehicle may not be able to
get moving.
■Using an emergency escape ham-
mer*
Laminated glass is used in the wind- shield on this vehicle.
Laminated glass cannot be shattered
with an emergency hammer*. Tempered glass is used in the windows
on this vehicle.*: Contact your Toyota dealer or
aftermarket accessory manufacturer
for further information about an emer-
gency hammer.
If the vehicle is sub-
merged or water on the
road is rising
This vehicle is not designed to
be able to drive on roads that
are deeply flooded with water.
Do not drive on roads where
the roads may be submerged
or the water may be rising. It is
dangerous to remain in the
vehicle, if it anticipated that the
vehicle will be flooded or set a
drift. Remain calm and follow
the following.
WA R N I N G
■Caution while driving
Do not drive on roads where the roads may be submerged or the water
may be rising. Otherwise the vehicle
may be damaged and cannot move, as well as become flooded and set a
drift, which may lead to death.
Page 507 of 758

505
8
8-2. Steps to take in an emergency
When trouble arises
8-2.Steps to take in an emergency
If your vehicle needs to
be towed
If towing is necessary, we rec-
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer or commercial
towing service, using a
wheel-lift type truck or flatbed
truck.
Use a safety chain system for
all towing, and abide by all
state/provincial and local laws.
WA R N I N G
Observe the following precautions. Failure to do so may result in death or
serious injury.
■When towing the vehicle
Be sure to transport the vehicle with
the front wheels raised or with all four wheels raised off the ground. If the
vehicle is towed with the front wheels
contacting the ground, the drivetrain and related parts may be damaged.
■While towing
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on the towing eyelets, cables or chains.
The towing eyelets, cables or
chains may become damaged, bro- ken debris may hit people, and
cause serious damage.
●Do not turn the engine switch off.
There is a possibility that the steer-
ing wheel is locked and cannot be operated.
■Installing towing eyelets to the vehicle
Make sure that towing eyelets are
installed securely. If not securely installed, towing eye-
lets may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type truck
●Vehicles without a smart entry &
start system: Do not tow the vehicle from the rear when the engine
switch is off or the key is removed.
The steering lock mechanism is not strong enough to hold the front
wheels straight.
●Vehicles with a smart entry & start
system: Do not tow the vehicle from
the rear when the engine switch is off. The steering lock mechanism is
not strong enough to hold the front
wheels straight.
●When raising the vehicle, ensure
adequate ground clearance for tow- ing at the opposite end of the raised
vehicle. Without adequate clear-
ance, the vehicle could be dam- aged while being towed.
Page 508 of 758

5068-2. Steps to take in an emergency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
The engine is running but the
vehicle does not move.
The vehicle makes an abnormal
sound.
From the front
Release the parking brake.
Turn automatic mode off. ( P.190)
From the rear
Use a towing dolly under the front
wheels.
NOTICE
■To prevent damage to the vehicle
when towing with a sling-type
truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the
suspension components.
■When towing a vehicle equipped
with the Stop & Start system (if equipped)
When it is necessary to tow the vehi-
cle with all four wheels contacting the ground, perform the following proce-
dure before towing the vehicle to pro-
tect the system. Turn the engine switch off once, and then start the
engine. If the engine does not start,
turn the engine switch to ON.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truck
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to prevent body damage.
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507
8
8-2. Steps to take in an emergency
When trouble arises
When using a flat-bed truck to
transport the vehicle, use tire strap-
ping belts. Refe r to the owner's
manual of the flat-bed truck for the
tire strapping method.
In order to suppress vehicle move-
ment during transportation, set the
parking brake and turn the engine
switch off.
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for at most 80 km (50 miles) at
under 30 km/h (18 mph).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
For vehicles with a Multidrive, only
the front towing eyelets may be
used.
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the wheel nut wrench
(if equipped) and towing eyelet.
( P.524, 540)
2 Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehi- cle body as shown in the illustration.
Using a flatbed truck
NOTICE
■Using a flatbed truck
Do not overly tighten the tie downs or
the vehicle may be damaged.
Emergency towing
Emergency towing proce-
dure
Page 510 of 758

5088-2. Steps to take in an emergency
3Insert the towing eyelet into the
hole and tighten partially by
hand.
4 Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
5 Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle
body.
6 Enter the vehicle being towed
and start the engine.
If the engine does not start, turn the
engine switch to ON.
7 Shift the shift lever to N and
release the parking brake.
Turn automatic mode off.
( P.190)
Multidrive: When the shift lever
cannot be shifted: P.184
■While towing
If the engine is not running, the power
assist for the brakes and steering will
not function, making steering and brak- ing more difficult.
■Wheel nut wrench
Vehicle without wheel nut wrench:
Wheel nut wrench can be purchased at any authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
Vehicles with wheel nut wrench: Wheel
nut wrench is installed in luggage com-
partment. ( P.540)
Page 511 of 758

509
8
8-2. Steps to take in an emergency
When trouble arises
Fluid leaks under the vehicle.
(Water dripping from the air con-
ditioning after use is normal.)
Flat-looking tires or uneven tire
wear
Engine coolant temperature
gauge needle continually points
higher than normal.
Changes in exhaust sound
Excessive tire squeal when cor-
nering
Strange noises related to the
suspension system
Pinging or other noises related to
the engine
Engine missing, stumbling or
running roughly
Appreciable loss of power
Vehicle pulls heavily to one side
when braking
Vehicle pulls heavily to one side
when driving on a level road
Loss of brake effectiveness,
spongy feeling, pedal almost
touches the floor
If you think something is
wrong
If you notice any of the follow-
ing symptoms, your vehicle
probably needs adjustment or
repair. Contact any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer as soon as possi-
ble.
Visible symptoms
Audible symptoms
Operational symptoms
Page 512 of 758
5108-2. Steps to take in an emergency
Follow the procedure below to
restart the engine after the system
is activated.
1 Turn the engine switch to ACC
or OFF.
2 Restart the engine.
Fuel pump shut off sys-
tem
To minimize the risk of fuel
leakage when the engine stalls
or when an airbag inflates
upon collision, the fuel pump
shut off system stops the sup-
ply of fuel to the engine.
Restarting the engine
NOTICE
■Before starting the engine
Inspect the ground under the vehicle. If you find that fuel has leaked onto
the ground, the fuel system has been
damaged and is in need of repair. Do not restart the engine.