Page 615 of 818

6136-3. Do-it-yourself maintenance
C-HR_HV_OM_Europe_OM10720E
6
Maintenance and care
■Before recharging 
When  recharging,  the  12-volt  battery  produces  hydrogen  gas  whic h  is  flam- 
mable  and  explosive.  Therefore,  observe  the  following  precautio ns  before 
recharging: 
● If recharging with the 12-volt battery installed on the vehicle, be sure to dis- 
connect the ground cable. 
● Make sure the power switch on the charger is off when connecting and dis- 
connecting the charger cables to the 12-volt battery. 
■ After recharging/reconnecting the 12-volt battery 
● The hybrid system may not start. Follow the procedure below to initialize the 
system. 
Shift the shift lever to P.
Open and close any of the doors.
Restart the hybrid system.
● Vehicles  with  entry  function:  Unlocking  the  doors  using  the  smart  entry  & 
start system may not be possible immediately after reconnecting  the 12-volt 
battery.  If  this  happens,  use  the  wireless  remote  control  or  th e  mechanical 
key to lock/unlock the doors. 
● Start  the  hybrid  system  with  the  power  switch  in ACCESSORY  mode.  The 
hybrid  system  may not  start  with  the  power  switch  turned  off. H owever,  the 
hybrid system will operate normally from the second attempt. 
● The  power  switch  mode  is  recorded  by  the  vehicle.  If  the  12-volt  battery  is 
reconnected,  the  vehicle  will  return  the  power  switch  mode  to  t he  status  it 
was  in  before  the  12-volt  battery  was  disconnected.  Make  sure  t o  turn  off 
the power before disconnect the 12-volt battery. Take extra car e when con- 
necting  the  12-volt  battery  if  the  power  switch  mode  prior  to  d ischarge  is 
unknown. 
If  the  system  will  not  start  even  after  multiple  attempts  all  m ethods  above, 
contact  any  authorized  Toyota  retailer  or  Toyota  authorized  rep airer,  or  any 
reliable repairer.
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        Page 647 of 818
6456-3. Do-it-yourself maintenance
C-HR_HV_OM_Europe_OM10720E
6
Maintenance and care
Electronic key batter y
●Flathead screwdriver 
● Small flathead screwdriver 
● Lithium battery CR2032 
Release  the  lock  and  take  out 
the mechanical key. 
Remove the cover.
Use  an  appropriate  sized  flathead 
screwdriver.  Forceful  prying  may 
deform the cover. 
To  prevent  damage  to  the  key, 
cover the tip of the screwdriver with 
a rag.
Replace the battery with a new one if it is depleted.
You will need the following items:
Replacing the battery
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        Page 648 of 818

6466-3. Do-it-yourself maintenance
C-HR_HV_OM_Europe_OM10720E
Remove the depleted battery.
When  removing  the  cover,  if  the 
battery  cannot  be  seen  due  to  the
electronic  key  module  attaching  to 
the  upper  cover,  remove  the  elec- 
tronic  key  module  from  the  cover
so  that  the  battery  is  visible  as 
shown in the illustration. 
Use  an  appropriate  sized  flathead 
screwdriver  when  removing  the
battery. 
Insert a new battery with the “+” terminal facing up.
When installing, reverse the steps listed.
■ Use a CR2032 lithium battery 
● Batteries  can  be  purchased  at  any  authorized  Toyota  retailer  or  Toyota 
authorized repairer, or any reliable repairer, local electrical  appliance shops 
or camera stores. 
● Replace only with the same or equivalent type recommended by the manu- 
facturer. 
● Dispose of used batteries according to local laws. 
■ If the key battery is depleted 
The following symptoms may occur: 
● The smart entry & start system, push button start and wireless remote con- 
trol will not function properly. 
● The operational range will be reduced.
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        Page 649 of 818

6476-3. Do-it-yourself maintenance
C-HR_HV_OM_Europe_OM10720E
6
Maintenance and care
WARNING
■Battery precautions 
Observe the following precautions. 
Failure to do so may result in death or serious injury. 
● Do not swallow the battery. Doing so may cause chemical burns. 
● A coin battery or button battery is used in the electronic key. If a battery is 
swallowed, it may cause severe chemical burns in as little as 2  hours and 
may result in death or serious injury. 
● Keep away new and removed batteries from children. 
● If the cover cannot be firmly closed, stop using the electronic key and stow 
the  key  in  the  place  where  children  cannot  reach,  and  then  cont act  any 
authorized  Toyota  retailer  or  Toyota  authorized  repairer,  or  an y  reliable 
repairer. 
● If  you  accidentally  swallow  a  battery  or  put  a  battery  into  a  part  of  your 
body, get emergency medical attention immediately. 
■ To prevent battery explosion or leakage of flammable liquid or gas 
● Replace the battery with a new battery of the same type. If a wrong type of 
battery is used, it may explode. 
● Do  not  expose  batteries  to  extremely  low  pressure  due  to  high  altitude or 
extremely high temperatures. 
● Do not burn, break or cut a battery. 
■ Certification for the lithium battery 
CAUTION: 
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT 
TYPE. 
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
NOTICE
■ For normal operation after replacing the battery 
Observe the following precautions to prevent accidents: 
● Always work with dry hands. 
Moisture may cause the battery to rust. 
● Do not touch or move any other component inside the remote control. 
● Do not bend either of the battery terminals. 
         
        
        
     
        
        Page 671 of 818

669
7When trouble arises
C-HR_HV_OM_Europe_OM10720E 
7-1. Essential information 
Emergency flashers ........... 670 
If your vehicle has to be  
stopped in  
an emergency .................. 671 
If the vehicle is submerged  
or water on the road is 
rising ................................ 672 
7-2. Steps to  
take in an emergency 
If your vehicle needs to be  
towed ............................... 674 
If you think  
something is wrong.......... 680 
If a warning light turns on or  
a warning buzzer  
sounds ............................. 681 
If a warning message is  
displayed ......................... 692 
If you have a flat tire  
(vehicles with an 
emergency tire puncture 
repair kit).......................... 699 
If you have a flat tire  
(vehicles with a 
spare tire) ........................ 729 
If the hybrid system will not  
start.................................. 744 
If the electronic key does  
not operate properly ........ 746 
If the 12-volt battery is  
discharged ....................... 749 
If your vehicle overheats .... 757 
If the vehicle becomes  
stuck ................................ 762 
         
        
        
     
        
        Page 699 of 818

6977-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
■If “Auto Power OFF to Conserve Battery” is shown 
The power switch has been turned off by the automatic power off  function. 
When  starting  the  hybrid  system  next  time,  operate  the  hybrid  s ystem  for 
approximately 5 minutes to recharge the 12-volt battery. 
■ If  “A  New  Key  has  been  Registered.  Contact Your  Dealer  for  Details.”  is 
shown 
This  message  will  be  displayed  each  time  the  driver’s  door  is  o pened  when 
the  doors  are  unlocked  from  the  outside  for  approximately  one  w eek  after  a 
new electronic key has been registered. 
If this message is displayed but you have not had a new electro nic key regis- 
tered, ask any authorized Toyota  retailer or Toyota authorized repairer, or any 
reliable  repairer  to  check  if  an  unknown  electronic  key  (other  than  those  in 
your possession) has been registered. 
■ If a message that indicates the malfunction of front camera is displayed 
The  following  systems  may  be  suspended  until  the  problem  shown  in  the 
message is resolved. ( P. 367, 681) 
● PCS (Pre-Collision System)*
●LTA (Lane Tracing Assist)*
●Dynamic radar cruise control with full-speed range*
●RSA (Road Sign Assist)*
●Automatic High Beam* 
*: If equipped 
■ If a message that indicates the malfunction of radar sensor is displayed 
The  following  systems  may  be  suspended  until  the  problem  shown  in  the 
message is resolved. ( P. 367, 681) 
● PCS (Pre-Collision system)*
●LTA (Lane Tracing Assist)*
●Dynamic radar cruise control with full-speed range* 
*: If equipped 
         
        
        
     
        
        Page 746 of 818

7447-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
If  the hybrid system will not star t
One of the following may be the cause of the problem: 
● The electronic key may not be functioning properly. (P. 746) 
● There may not be sufficient fuel in the vehicle’s tank. 
Refuel the vehicle. ( P. 125) 
● There may be a malfunction in the immobilizer system. (P.   1 3 0 ) 
● There may be a malfunction in the steering lock system. 
● The hybrid system may be malfunctioning due to an electrical prob- 
lem such as electronic key battery depletion or a blown fuse. H ow- 
ever,  depending  on  the  type  of  malfunction,  an  interim  measure  is 
available to start the hybrid system. ( P. 745) 
One of the following may be the cause of the problem: 
● The 12-volt battery may be discharged. (P. 749) 
● The 12-volt battery terminal connections may be loose or corroded.  
( P. 606)
Reasons  for  the  hybrid  system  not  starting  vary  depending  on 
the  situation.  Check  the  following  and  perform  the  appropriate 
procedure: 
The hybrid system will not start even though the correct starti ng 
procedure is being followed. ( P. 305)
The  interior  lights  and  headlights  are  dim,  or  the  horn  does  not 
sound or sounds at a low volume. 
         
        
        
     
        
        Page 748 of 818
7467-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
If  the electronic key does not operate  
properly
Use  the  mechanical  key  ( P.  189)  in  order  to  perform  the  following 
operations: 
Locks all the doors 
Closes  the  windows  (turn  and 
hold)*
Unlocks all the doors 
Opens  the  windows  (turn  and 
hold)* 
*: These  settings  must  be  custom- 
ized  at  any  authorized  Toyota
retailer  or  Toyota  authorized
repairer,  or  any  reliable  repairer.
( P. 781)
If  communication  between  the  electronic  key  and  vehicle  is  inter- 
rupted ( P. 210) or the electronic key cannot be used because the 
battery  is  depleted,  the  smart  entry  &  start  system  and  wireles s 
remote  control  cannot  be  used.  In  such  cases,  the  doors  can  be 
opened and the hybrid system can be started by following the pr o- 
cedure below.
Locking and unlocking the doors