Page 749 of 818
7477-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
Ensure that the shift lever is in P and depress the brake pedal.
Touch the Toyota emblem side
of the electronic key to the
power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON mode.
When the smart entry & start sys-
tem is deactivated in customization
setting, the power switch will turn
to ACCESSORY mode.
Firmly depress the brake pedal and check that and mes-
sages are shown on the multi-information display.
Press the power switch.
In the event that the hybrid system still cannot be operated, c ontact
any authorized Toyota retailer or Toyota authorized repairer, o r any
reliable repairer.
Starting the hybrid system
1
2
3
4
Page 750 of 818

7487-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
■Stopping the hybrid system
Set the parking brake, shift the shift lever to P and press the power switch as
you normally do when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommende d that the
electronic key battery be replaced immediately when the battery is depleted.
( P. 645)
■ Alarm (if equipped)
Using the mechanical key to lock the doors will not set the ala rm system.
If a door is unlocked using the mechanical key when the alarm s ystem is set,
the alarm may be triggered. ( P. 147)
■ Changing power switch modes
Release the brake pedal and press the power switch in step abo ve. The
hybrid system does not start and modes will be changed each tim e the switch
is pressed. ( P. 306)
■ When the electronic key does not work properly
● Make sure that the smart entry & start system has not been deactivated in
the customization setting. If it is off, turn the function on.
(Customizable features: P. 781)
● Check if battery-saving mode is set. If it is set, cancel the function.
( P. 209)
WARNING
■When using the mechanical key and operating the power windows
Operate the power window after checking to make sure that there is no pos-
sibility of any passenger having any of their body parts caught in the side
window. Also, do not allow children to operate the mechanical k ey. It is pos-
sible for children and other passengers to get caught in the po wer window.
3
Page 751 of 818
7497-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
If the 12-volt batter y is discharged
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by foll owing the
steps below.
Vehicles with an alarm
( P. 147):
Confirm that the electronic key
is being carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and the doors may lock. ( P. 150)
2ZR-FXE engine: Open the hood. (P. 596)
M20A-FXS engine: Open the
hood. ( P. 596) and fuse box
cover.
M20A-FXS engine: Open the
exclusive jump starting termi-
nal cover.
The following procedures may be used to start the hybrid sys-
tem if the vehicle’s 12-volt battery is discharged.
You can also call any authorized Toyota retailer or Toyota auth o-
rized repairer, or any reliable repairer or a qualified repair shop.
1
2
3
Page 755 of 818

7537-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
■When recharging or replacing the 12-volt battery
● In some cases, it may not be possible to unlock the doors using the smart
entry & start system when the 12-volt battery is discharged. Us e the wire-
less remote control or the mechanical key to lock or unlock the doors.
● The hybrid system may not start on the first attempt after the 12-volt battery
has recharged but will start normally after the second attempt. This is not a
malfunction.
● The power switch mode is memorized by the vehicle. When the 12-volt bat-
tery is reconnected, the system will return to the mode it was in before the
12-volt battery was discharged. Before disconnecting the 12-vol t battery,
turn the power switch off.
If you are unsure what mode the power switch was in before the 12-volt bat-
tery discharged, be especially careful when reconnecting the 12 -volt battery.
■ When replacing the 12-volt battery
2ZR-FXE engine
● Use a 12-volt battery that conforms to European regulations.
● Use a 12-volt battery that the case size is same as the previous one (LN1),
20 hour rate capacity (20HR) is equivalent (45Ah) or greater, a nd perfor-
mance rating (CCA) is equivalent (286A) or greater.
• If the sizes differ, the 12-volt battery cannot be properly se cured.
• If the 20 hour rate capacity is low, even if the time period w here the vehi-
cle is not used is a short time, the 12-volt battery may discha rge and the
hybrid system may not be able to start.
● For details, consult any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer.
Page 788 of 818
7868-2. Customization
C-HR_HV_OM_Europe_OM10720E
■Power windows ( P. 277)
■Turn signal lever (P. 324)
■Automatic light control system (P. 333)
FunctionDefault settingCustomized
setting
Mechanical key linked
operation (open)OffOn––O
Mechanical key linked
operation (close)OffOn––O
Wireless remote control
linked operation (open)OffOn––O
Wireless remote control
linked operation (close)OffOn––O
Mechanical key, wireless
remote control linked
operation signal (buzzer)
OnOff––O
FunctionDefault settingCustomized
setting
Times of flashing of the
lane change signal flash-
ers
3
Off
––O5
7
FunctionDefault settingCustomized
setting
Light sensor sensitivityLevel 0Level -2 to 2–OO
Time elapsed before
headlights turn off
(extended headlight light-
ing system)
30 seconds
60 seconds
––O90 seconds
120 seconds
Page 793 of 818
7918-2. Customization
C-HR_HV_OM_Europe_OM10720E
8
Vehicle specifications
■Illumination (P. 5 5 9 )
*: If equipped
FunctionDefault settingCustomized
setting
Time elapsed before the
interior lights turn off15 seconds
Off
–OO7.5 seconds
30 seconds
Operation after the power
switch is turned offOnOff––O
Operation when the doors
are unlockedOnOff––O
Operation when you
approach the vehicle with
the electronic key on your
person
OnOff––O
Mirror illumination*OnOff––O
Time elapsed before the
mirror illumination turn
off*
15 seconds
Off
–OO7.5 seconds
30 seconds
Operation of the mirror
illumination when you
approach the vehicle with
the electronic key on your
person*
OnOff––O
Operation of the mirror
illumination when the
doors are unlocked*
OnOff––O
Interior lights illumination
control*OnOff––O
Page 798 of 818

796What to do if... (Troubleshooting)
C-HR_HV_OM_Europe_OM10720E
What to do if... (Troubleshooting)
●If you lose your mechanical keys, new genuine mechanical keys can be
made by any authorized Toyota retailer or Toyota authorized rep airer, or
any reliable repairer. ( P. 189)
●If you lose your electronic keys, the risk of vehicle theft increases signifi-
cantly. Contact any authorized Toyota retailer or Toyota author ized
repairer, or any reliable repairer immediately. ( P. 192)
●Is the electronic key battery weak or depleted? (P. 645)
●Is the power switch in ON mode?
When locking the doors, turn the power switch off. ( P. 306)
●Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●The function may not operate properly due to the condition of t he radio
wave. ( P. 210)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child- protector
lock. ( P. 197)
If you have a problem, check the following before contacting any
authorized Toyota retailer or Toyota authorized repairer, or an y
reliable repairer.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened
Page 799 of 818

797What to do if... (Troubleshooting)
C-HR_HV_OM_Europe_OM10720E
●Did you press the power switch while firmly depressing the brake pedal?
( P. 305)
●Is the shift lever in P? (P. 3 0 8 )
●Is the electronic key anywhere detectable inside the vehicle? (P. 208)
●Is the electronic key battery weak or depleted?
In this case, the hybrid system can be started in a temporary w ay.
( P. 747)
●Is the 12-volt battery discharged? (P. 749)
●Is the power switch in ON mode?
If you cannot release the shift lever by depressing the brake p edal with the
power switch in ON mode. ( P. 317)
●It is locked automatically to prevent theft of the vehicle. (P. 308)
●Is the window lock switch pressed?
The power windows except for the one at the driver’s seat canno t be oper-
ated if the window lock switch is pressed. ( P. 277)
●The auto power off function will be operated if the vehicle is left in
ACCESSORY or ON mode (the hybrid system is not operating) for a
period of time. ( P. 3 0 7 )
If you think something is wrong
The hybrid system does not start
The shift lever cannot be shifted from P even if you depress
the brake pedal
The steering wheel cannot be turned after the hybrid system
is stopped
The windows do not open or close by operating the power
window switches
The power switch is turned off automatically