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Disputes submitted to the BBB AUTO LINE
program are usually decided within 40 days
after you file your claim with the BBB. You
are not bound by the decision, and may
reject the decision and proceed to court
where all findings of the BBB Auto Line
dispute, and decision, are admissible in the
court action. Should you choose to accept
the BBB AUTO LINE decision, Ford is then
bound by the decision, and must comply with
the decision within 30 days of receipt of your
acceptance letter.
BBB AUTO LINE Application: Using the
information that follows, please call or write
to request a program application. You will
be asked for your name and address, general
information about your new vehicle,
information about your warranty concerns,
and any steps you have already taken to try
to resolve them. A Customer Claim Form will
be mailed that needs to be completed,
signed and returned to the BBB along with
proof of ownership. Upon receipt, the BBB
reviews the claim for eligibility under the
Program Summary Guidelines.
You can get more information by calling
BBB AUTO LINE at 1-800-955-5100, or
writing to:
BBB AUTO LINE a Division of BBB National
Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center at
1-800-392-3673.
For additional information, refer to the Better
Business Bureau website.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation. THE MEDIATION AND
ARBITRATION PROGRAM -
CANADA
For vehicles delivered to authorized
Canadian dealers. In those cases where you
continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve
a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada
participates in an impartial third party
mediation/arbitration program administered
by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The CAMVAP program is a straightforward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
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In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators
review the positions of the parties, make
decisions and, when appropriate, render
awards to resolve disputes. CAMVAP
decisions are fast, fair, and final as the
arbitrator’
s award is binding on both you and
Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator
directly at 1-800-207-0685 or visit
www.camvap.ca.
ORDERING A CANADIAN FRENCH
OWNER'S MANUAL
You can obtain a French owner's manual
from an authorized dealer or by contacting
Helm, LLC at: HELM, LLC
47911 Halyard Drive, Suite 200
Plymouth, Michigan 48170
Attention: Customer Service
Call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
For additional information, visit
www .helminc. com .
REPORTING SAFETY DEFECTS IN
THE UNITED STATES
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford
Motor Company. If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer, or
Ford Motor Company.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153);
go to www.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
www.safercar.gov.
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REPORTING SAFETY DEFECTS IN
CANADA
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada. Transport Canada Contact Information
http://tc. canada. ca/recallsWebsite (English)
http://tc. canada. ca/rappelsWebsite (French)
1-800-333-0510
Phone Lincoln of Canada Contact Information
www .LincolnCanada. comWebsite
1-800-387-9333
Phone
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RADIO FREQUENCY CERTIFICATION
LABELS
BLIND SPOT INFORMATION SYSTEM
SENSORS
Argentina
Belarus Brazil
Canada
Short Range Radar Sensor SRR3-B
IC ID: 4135A-SRR3B
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Djibouti
European Union EU Ghana
Jamaica Malaysia
RALM/24A/0715/S(15-2272)
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Mauritania
Mexico Moldova
Pakistan Paraguay
Russia
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Serbia
Singapore South Africa
South Korea
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