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MYKEY – TROUBLESHOOTING
MYKEY – INFORMATION MESSAGES
Description
Message
Displays when trying to create a MyKey and the admin key is not placed in the backup position.
See Creating a MyKey (page 83).
Place Key in Backup Location
Displays when trying to create a MyKey with a key already designated as a MyKey.
Key is Already a MyKey
Displays to confirm that the key is restricted after you switch the ignition off.
This Key restricted at Next Key Cycle.
Label Key as MyKey
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MYKEY – FREQUENTLY ASKED
QUESTIONS
What is an admin key?
An admin key is a key that you have not
created as a MyKey. See Creating a
MyKey (page 83).
Why am I not able to create a MyKey? You have not placed the admin key in
the backup position.
See Creating a
MyKey (page 83). The key used to
switch the ignition on is not an admin
key. The key used to switch the ignition
on is the only admin key. There has to
be at least one admin key. You did not
switch the ignition off after creating the
last MyKey.
Why am I not able to program a MyKey? The admin key is not inside your vehicle.
The key used to switch the ignition on
is not an admin key. You have not
created any MyKeys.
See Creating a
MyKey (page 83). Why am I not able to clear the MyKeys?
The admin key is not inside your vehicle.
The key used to switch the ignition on
is not an admin key. You have not
created any MyKeys.
See Creating a
MyKey (page 83).
Why is the MyKey distance not
accumulating? The key used to start the engine is an
admin key. An admin key and a MyKey
are inside your vehicle. You have not
created any MyKeys.
See Creating a
MyKey (page 83). You have cleared the
MyKeys. See Clearing All MyKeys
(page 84).
Why am I not able to start the engine with
a MyKey? An admin key and a MyKey are inside
your vehicle. The system recognizes
only the admin key when both are
present.
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OPERATING THE DOORS FROM
OUTSIDE YOUR VEHICLE
UNLOCKING AND LOCKING THE
DOORS USING THE REMOTE
CONTROL
You can only use the remote control when
your vehicle is stationary.
Unlocking the Doors
Press the button to unlock all
doors.
Locking the Doors Press the button to lock all doors.
One short flash of the turn signal
lamps confirms that your vehicle
has locked. UNLOCKING AND LOCKING THE
DOORS USING THE KEY BLADE
If there is a power door lock fault you can
use the key blade to lock and unlock the
doors.
Turn clockwise to lock.
Turn counterclockwise to unlock.OPERATING THE DOORS FROM
INSIDE YOUR VEHICLE
INDIVIDUALLY UNLOCKING AND
LOCKING THE DOORS USING THE
LOCKING BUTTON
The power door lock control is on the driver
and front passenger door panels.
Unlock.
A
Lock.B
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OPENING THE DOORS FROM INSIDE
YOUR VEHICLE
Pull the interior door handle twice to unlock
and open a rear door. The first pull unlocks
the door and the second pull opens the door.
AUTOUNLOCK
WHAT IS AUTOUNLOCK
Autounlock is an unlocking feature that
unlocks the vehicle doors when your vehicle
comes to a stop.
AUTOUNLOCK REQUIREMENTS
Autounlock unlocks all the doors when all of
the following occur:
•
The ignition is on, all the doors are closed
and your vehicle is moving at a speed
greater than 12 mph (20 km/h).
• Your vehicle comes to a stop.
• You open the driver door within 10
minutes of switching the ignition off or to
the accessory position. SWITCHING AUTOUNLOCK ON AND
OFF
1. Press
Settings on the touchscreen.
2. Press
Vehicle Settings.
3. Switch
Autounlock on or off.
AUTOLOCK
WHAT IS AUTOLOCK
Autolock is a locking feature that locks your
vehicle doors when you start driving.
AUTOLOCK REQUIREMENTS
Autolock locks all the doors when all of the
following occur:
• All doors are closed.
• The ignition is on.
• Your vehicle reaches a speed greater
than
12 mph (20 km/h). MISLOCK
WHAT IS MISLOCK
Mislock is a locking feature that warns you
if your vehicle has not locked.
MISLOCK LIMITATIONS
When you press the lock button once, the
turn signals do not flash if:
•
Any door or the tailgate is open.
• The hood is open.
If you switch mislock off, the horn does not
sound if you press the lock button on the
remote control when a door is open.
SWITCHING MISLOCK ON AND OFF
1. Press
Settings on the touchscreen.
2. Press
Vehicle Settings.
3. Switch
Mislock Chirp on or off.
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DOORS AND LOCKS AUDIBLE
WARNINGS
Door Ajar Audible Warning
Sounds when a door is not fully closed and
your vehicle is moving.
DOORS AND LOCKS –
TROUBLESHOOTING
DOORS AND LOCKS – WARNING
LAMPS
Door Ajar Warning Lamp It illuminates when you switch the
ignition on and remains on if any
door or the hood is open.
DOORS AND LOCKS – INFORMATION MESSAGES Action
Message
Displays if a door is open. Fully close the door.
Driver Door Ajar
Passenger Door Ajar
Rear Left Door Ajar
Rear Right Door Ajar
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DOORS AND LOCKS – FREQUENTLY
ASKED QUESTIONS
Can accessories such as steps or handles
be used with the latch assembly?
Do not use the door latch assembly to
attach any accessory, such as handles
or steps, as this can cause damage to
your vehicle.
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KEYLESS ENTRY LIMITATIONS
Make sure your remote control is within 3 ft
(1 m) from the front door handles and the
tailgate.
The system could not function if:
• The remote control remains stationary
for about a minute.
• The vehicle battery has no charge.
• The remote control battery has no
charge.
• There is interference causing issues with
the remote control frequencies.
• The remote control is too close to metal
objects or electronic devices, for example
keys or a cell phone.
KEYLESS ENTRY SETTINGS
Switching Keyless Entry On and Off
1. Switch the ignition on using an original key that has not been created as a
MyKey.
2. Press
Settings on the touchscreen. 3. Press
Vehicle Settings.
4. Press
Locks.
Reprogramming the Unlocking
Function
You can enable two-stage unlocking function
allowing you to unlock only the driver door
when you touch the unlock sensor.
Press and hold both the lock and unlock
buttons on the remote control for four
seconds to disable or enable two-stage
unlocking.
If you program the unlocking function so that
only the driver door unlocks, you can unlock
all of the other doors from inside your vehicle
using the power door lock control. You can
unlock individual doors by pulling the interior
door handles on those doors. USING KEYLESS ENTRY
Unlocking the Doors With the remote control within
3 ft (1 m) of
your vehicle, touch the unlock sensor on the
back of the door handle for a brief period
and then pull on the door handle to unlock,
being careful not to touch the lock sensor at
the same time or pull on the door handle too
quickly. The system requires a brief delay to
authenticate the remote control.
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With your passive key within 3 ft (1 m) of your
vehicle, touch the outer door handle lock
sensor for approximately one second to lock,
being careful not to touch the unlock sensor
on the back of the door handle at the same
time. After locking, you can immediately pull
on the door handle to confirm locking
occurred without inadvertently unlocking.
Opening the Liftgate with the Remote
Control Press the exterior liftgate release button
inside of the liftgate handle. The liftgate
unlocks and opens. See Opening the
Liftgate From Outside Your Vehicle (page
98). KEYLESS ENTRY –
TROUBLESHOOTING
KEYLESS ENTRY – FREQUENTLY
ASKED QUESTIONS
Why does the keypad not accept the access
code?
If you enter the access code too fast on
the keypad, the unlock function may not
work. Slowly re-enter the access code.
Why does the passive key not work? The system deactivates passive keys
left inside your vehicle when you lock
it. You cannot switch the ignition on
using a deactivated passive key. Press
the unlock button on the remote control
to reactivate a passive key.
Why does the keypad not function? The keypad goes into an anti-scan
mode if you enter a wrong code seven
times. The anti-scan mode disables the
keypad for one minute and the red light
flashes.
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