2021 DODGE DURANGO Vehicle Warranty

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160
2. The tires have been rotated and inspected by a participating
Michelin® tire retailer every 7,500 miles, and the attached
Mo

unting and Rotation Service Record has been fully completed
and signed;
3. The completed Service Record form, Original Owner/Tire Installa -
t
ion Information form, and the Original Invoice are presented to a
pa
rticipating Michelin® tire retailer at the time of adjustment
claim; and
4. The tires have not become unserviceable due to a condition listed
u
nder.
WHAT IS NOT COVERED
WHAT YOU MUST DO WHEN MAKING A CLAIM
When making a claim under the terms of this limited warranty, you
mu
st present your tire(s) to a participating Michelin® retailer. The
vehicle on which the tires were used must be available for inspection.
Michelin® tire retailers are listed in the yellow pages under “Tire
Dealers-Retail”. Personal identification (i.e. Driver’s License, Credit
Card, etc.) and vehicle registration may be required. You pay service
charges for normal vehicle and tire maintenance.
CONDITIONS AND EXCLUSIONS
This limited warranty does not provide compensation for loss of time,
lo
ss of use of vehicle, inconvenience or incidental or consequential
damages. Tires presented for claim remain the property of the
consumer and Michelin® accepts no responsibility for loss or damage
to tires which are in the custody or control of a Michelin® tire retailer
for the purpose of inspection for warranty adjustment.
In the event of a disputed claim, the consumer must make the tire
av
ailable for further inspection.
Tires accepted for claim become the property of Michelin® North
Am
erica, Inc.
No Michelin® representative, employee or retailer has the authority to
ma
ke or imply any representation, promise or agreement, which in
any way varies from the terms of this warranty.
This warranty applies only in the United States and Canada.

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161
SAFETY MAINTENANCE INFORMATION
Read your Tire Owner’s Manual, the information on the sidewall of
yo
ur tires, your vehicle Owner’s Manual and vehicle tire information
placard for essential safety and maintenance information. When
service is required:
1. Contact a participating Michelin® tire retailer listed in your local
y
ellow pages.
2. If additional assistance in locating a participating Michelin® tire
r
etailer is required, please call the phone number listed in this book
for the Consumer Care Department in your area.
ARBITRATION CLAUSE
RESOLUTION OF DISPUTES

ALL CLAIMS ARISING FROM THIS LIMITED WARRANTY OR THE
M A

RKETING, SALE OR PERFORMANCE OF THE PURCHASED
PRODUCT AGAINST MICHELIN® NORTH AMERICA, INC. AND ITS
AGENTS, EMPLOYEES, DEALERS, AFFILIATES, PARENT OR SISTER
CORPORATIONS, RELATED CORPORATE ENTITIES,
PREDECESSORS, SUCCESSORS OR ASSIGNS (HEREINAFTER
COLLECTIVELY “MICHELIN®”) SHALL BE SUBJECT TO BINDING
ARBITRATION. You and Michelin® acknowledge your and its right to
litigate claims, disputes and controversies arising out of or in connection
with this limited warranty or the marketing, sale or performance of the
purchased product in court, but prefer to resolve any such claims,
disputes and controversies through arbitration and hereby waive the
right to litigate such claims, disputes and controversies in court upon
election of arbitration by either party. Therefore, you and Michelin® agree
that all claims, disputes, and controversies between you and Michelin®
arising out of or in connection with this limited warranty, or any other
warranties, express or implied, including a failure of warranty, or any
claims arising out of or in connection with the marketing, sale or
performance of the purchased product, including but not limited to
claims for consumer fraud or brought under any consumer protection

WARNING!
DISREGARDING ANY OF THE SAFETY PRECAUTIONS AND
IN
STRUCTIONS CONTAINED IN THIS MANUAL MAY
RESULT IN TIRE FAILURE OR EXPLOSION CAUSING
SERIOUS PERSONAL INJURY OR DEATH.

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statute, but excluding claims for personal injury or property damage,
shall be finally resolved solely by arbitration, upon election by either
party, according to the formal dispute resolution procedures then in effect
of the National Arbitration Forum, or if the National Arbitration Forum is
no longer conducting such arbitrations, a successor organization thereto
or such other private arbitration service as you and Michelin® North
America, Inc. shall mutually agree (the actual authority involved, the
“Arbitral Body”). The Arbitral Body shall decide the issues submitted in
accordance herewith, provided that all substantive questions of law will
be determined under the laws of the State in which you purchased the
product at issue. You agree that no claim subject to arbitration shall be
arbitrated as a class action, or on a class-wide or representative basis, or
on behalf of the general public, or on behalf of other persons that may be
similarly situated. You agree that you do not have the right to act as a
private attorney general, a class representative, or to participate as a
member of a class of claimants with any claim subject to arbitration. You
further agree that no claim subject to arbitration shall be heard by a jury
and that any judgment or award of the Arbitral Body will be final and not
subject to judicial review. All arbitrations will be conducted as document
hearings. Each party shall bear its own costs arising from and associated
with the document hearing with MICHELIN® the exception of the
arbitrator’s fee which will be borne by all parties in equal shares. If either
party requests any procedures beyond a document hearing, the
requesting party will be responsible for all fees, including filing and
administrative fees, above and beyond the fees required for document
hearings. Any award of the arbitrator(s) may be entered as a judgment
and shall be enforceable in any court of competent jurisdiction. The
arbitrators will have no authority to award punitive or other damages not
measured by the prevailing party’s actual damages, except as may be
required by statute. Information about arbitration may be obtained and
claims may be filed at any office of the National Arbitration Forum or at
P.O. Box 50191, Minneapolis, MN 55405.

TIRE DISABLEMENT
SAFETY WARNING
Any tire may fail as a result of an improperly repaired puncture,
i m

pact damage, improper inflation, overloading or other conditions
resulting from use or misuse. Tire failures, such as a rapid air loss or a
tread and belt detachment, may increase risk of injury or death and/
or property damage. To reduce the risk of a tire failure, Michelin®
recommends you thoroughly read and follow the recommendations

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in the Michelin® Owner’s Manual, vehicle Owner’s Manual, tire
placard information, and tire sidewall information regarding safety
warnings, proper tire use and maintenance.
CONTROLLABILITY
Controlling a vehicle when a tire failure occurs
If a tire failure occurs, you may hear a loud noise, feel a vibration,
an
d/or the vehicle may pull toward the side of the failed tire. If
possible, step on the accelerator momentarily to maintain forward
momentum and ensure vehicle control. It is most important that you
DO NOT BRAKE OR ABRUPTLY TURN THE STEERING WHEEL.
Slowly remove your foot from the accelerator and hold the steering
wheel firmly while steering to remain in your lane. Once the vehicle
has slowed and is fully under control, apply the brakes gently; safely
pull over to the shoulder and come to a stop. Inspect the tires. If one
or more looks flat or low, shows detachment or other damage, remove
tire assembly and replace it with a properly inflated spare. Bumps or
bulges may indicate detachment within the tire body and require
inspection by a qualified tire technician.
DRIVING ON ANY TIRE THAT DOES NOT HAVE THE CORRECT
I N

FLATION PRESSURE IS DANGEROUS
Any underinflated tire builds up excessive heat that may result in
su
dden tire destruction. If tires are supplied as original equipment,
refer to the tire decal on the vehicle (check vehicle and/or vehicle
Owner’s Manual for decal location) for the recommended operating
pressures. For replacement tires, the correct inflation pressure will be
provided by your tire retailer; if not, refer to the vehicle decal.
These inflation pressures must be maintained as a minimum.
Ho
wever, do not exceed the maximum pressure rating indicated on
the tire sidewall.
SELF-SUPPORTING TIRES. ZERO PRESSURE (ZP) TIRES, AND
PA
X® SYSTEM TIRES, AT LOW OR ZERO AIR PRESSURE
The handling characteristics of a vehicle with a deflated PAX® System
ti
re or Self- Supporting Zero Pressure (ZP) tire (whether front or rear)
are not the same as those of a vehicle with normally inflated tires.
Avoid high speeds and hard cornering whenever a low pressure
warning is activated.

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Even a MICHELIN® PAX® System Tire or Self-Supporting Zero
Pressure (ZP) tire can build up excessive heat when run underinflated
for an extended period of time. The length of time and distance a
PAX® System Tire/Self-Supporting Zero Pressure (ZP) tire will
perform at low or zero air pressure will depend upon the severity of
the event causing air loss, ambient temperature, speed at which the
tire is operated, and the conditions under which the tire is operated
(i.e. hard braking, cornering and other sharp maneuvers will greatly
reduce the length of time the tire can perform at low or zero air
pressure.) Continuous use of an underinflated tire may lead to sudden
tire destruction. If a tire at low or zero pressure begins to vibrate or
cause difficulty in vehicle handling, remove the tire immediately and
replace with the temporary spare. If Michelin® PAX® System Tire/
Self-Supporting Zero Pressure (ZP) tires are supplied as original
equipment, refer to the vehicle owner’s manual for complete details
on the low tire pressure warning system designed to alert you in the
event of a low pressure condition.

NOTE:

MICHELIN® SELF-SUPPORTING ZERO PRESSURE (ZP) TIRES
AR
E TO BE USED ONLY IN CONJUNCTION WITH AN OPERA -
TIONAL, MICHELIN® APPROVED, LOW TIRE PRESSURE
WA
RNING SYSTEM. Otherwise, all provisions of the limited
warranty are void. For a list of approved systems, see your partici -
pating Michelin® tire retailer, or call toll free:1-
800-847-3435

NOTE:

Some MICHELIN® Self-Supporting Zero Pressure (ZP) tires can only
be
mounted on special SH-M (Symmetric Hump - Modified) wheels.
These tires bear the special SH-M designation, molded into the side -
wall of the tire, next to the ZP designation. DO NOT MOUNT A TIRE
WI
TH THE SH-M DESIGNATION ON THE SIDEWALL ON A
STANDARD WHEEL. DOING SO VOIDS THIS LIMITED
WARRANTY AND COULD CAUSE THE TIRE TO BECOME
UNSERVICEABLE AT LOW OR ZERO PRESSURE, RESULTING IN
SERIOUS PERSONAL INJURY OR DEATH.

NOTE:

MICHELIN® PAX® SYSTEM TIRES ARE TO BE USED ONLY IN
CO
NJUNCTION WITH AN OPERATIONAL, TIRE PRESSURE
MONITORING SYSTEM (TPMS), APPROVED BY THE VEHICLE
MANUFACTURER FOR USE WITH THE PAX SYSTEM. Otherwise,

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all provisions of the limited warranty are void. For a list of approved
systems, see an authorized PAX® System retailer, or call toll free:
1-877-PAX TIRE or 1-877-729-8473
For all types of tires, consult your vehicle tire placard or owner’s
ma
nual for recommended operating pressures. If the tires are
purchased as replacement tires, operating instructions for the low
pressure warning system will be provided by the manufacturer of that
system. Recommended operating pressures will be provided by a
participating Michelin® tire retailer for self supporting ZP tires.
Recommended operating pressure for PAX® System Tires will be
provided by a PAX System retailer. These inflation pressures must be
maintained as a minimum. However, do not exceed the maximum
pressure rating indicated on the tire sidewall.
CHECK THE COLD INFLATION PRESSURES IN ALL YOUR
T I

RES, INCLUDING THE SPARE, AT LEAST ONCE EACH
MONTH
Failure to maintain correct inflation may result in improper vehicle
ha
ndling and may cause rapid and irregular tire wear, sudden tire
destruction, loss of vehicle control and serious personal injury.
Therefore, inflation pressures should be checked at least once each
month and always prior to long distance trips. This applies to all tires,
including sealant types, and Self-Supporting Zero Pressure (ZP) tires
which are as susceptible to losing air pressure as any other type of tire
if not properly maintained.
UNDERINFLATION
It is impossible to determine whether tires are properly inflated by
si
mply looking at them. It is almost impossible to “feel or hear” when
a tire is being run underinflated or nearly flat. Tires must be checked
monthly with a tire pressure gauge.
Pressures should be checked when tires are cold, in other words,
be
fore they have been driven on. Driving, even for a short distance,
causes tires to heat up and air pressure to increase.
Checking pressure when tires are hot:
If pressures are checked after tires have been driven for more than
th
ree minutes or more than one mile, (2 km) the tires become hot and
th

e pressures will increase by approximately 4 psi. Therefore when the
tire pressure is adjusted under these conditions, it should be increased
to a gauge reading of 4 psi greater than the recommended cold
inflation pressure.

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For Example Only:
• Gauge reading of hot tire:.............................................. 32 psi (220 kPa)
•
If recommended cold inflation pressure is: ................ 30 psi (205 kPa)

•
Desired gauge reading of hot tire 30 + 4 psi =... 34 psi (205 + 30 = 235 kPa)

•
Therefore: add 2 psi.................................................................... (15 kPa)
C
heck cold pressure as soon as possible, preferably within 24 hours.
“B
leeding” air from hot tires could result in underinflation. Use an
accurate tire gauge to check pressures. Never allow children to
inflate or deflate tires.
FOR MICHELIN® PAX® SYSTEM TIRES/SELF-SUPPORTING
ZE
RO PRESSURE (ZP) TIRES CHECK INFLATION PRESSURES
AS SOON AS POSSIBLE FOLLOWING A LOW PRESSURE
WARNING
The PAX® System requires a functioning, correctly calibrated
on
-board vehicle tire pressure monitoring system (TPMS) to
monitor the air pressure and alert the driver when a low pressure
event occurs. Be certain to ensure that your vehicle’s TPMS is
functioning and is correctly calibrated. Refer to your vehicle
Owner’s Manual or your vehicle dealer.
Low pressure warning systems are designed to alert the driver to a
lo
w air pressure situation in at least one tire on the vehicle. While your
ZP tires are designed to provide continued mobility in the event of an
air loss, the sooner you respond to a warning and take corrective
action, the greater the likelihood that the tire can be returned to
service.
Always visually inspect your MICHELIN® PAX® System tire and
se
lf-supporting tires and use a pressure gauge to check the air
pressure in all four tires following any low pressure warning.
(Unless advised to do otherwise by the manufacturer of your low
pressure warning system.)
If the tire pressure is at or below 18 PSI, proceed to the nearest
Au
thorized PAX® System Retailer for PAX® tires or a participating
Michelin® tire retailer for ZP tires or a representative of your
vehicle manufacturer if advised to do so in your vehicle Owner’s
Manual and have the tire demounted and thoroughly inspected for
possible internal damage.
If you are unable to see any damage to the tire, and the tire pressure
is
more than 18 PSI, reinflate your tire to the proper air pressure. See

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instructions for checking pressures when tires are hot. When tires
have cooled, check air pressure again. If any tire has lost more than
5 PSI from the previous pressure check, have the tire inspected at
once by an authorized PAX® System Retailer for PAX® tires or a
participating Michelin® tire retailer or representative of your
vehicle manufacturer if your vehicle Owner’s Manual so advises.
Failure to do so may cause irreparable damage to the tire and result
in sudden tire destruction and personal injury.
TIRE PRESSURE MONITORING SYSTEMS (TPMS):
Your vehicle may be equipped with a Tire Pressure Monitoring
Sy
stem (TPMS) that is designed to monitor the pressure of tires
mounted on your vehicle and sends a signal to the driver if a tire
pressure falls below a predetermined level. A TPMS should not
replace monthly manual pressure checks for all four tires and the
spare. We recommend that you manually monitor and check tire
pressure inflation with a pressure gauge. Your tires should have the
recommended pressure listed by your vehicle’s manufacturer. This
information can be found in the vehicle Owner’s Manual and often on
a placard located in the vehicle’s door jamb, inside the fuel hatch, or
on the glove compartment door. If you have a plus size fitment that
requires a higher inflation pressure, your tire pressure monitoring
system will require re-calibration to new inflation pressure. Refer to
your tire dealer/installer of plus size tires for proper inflation
pressure.
We recommend checking air pressure once each month, and before a
l o

ng trip. Whether you have a full-sized or mini-spare, make sure that
it is properly inflated as well. If the TPMS generates improper
monitoring or signals we recommend that you consult your Owner’s
Manual provided with your vehicle and follow-up with your vehicle’s
manufacturer.
TIRE SPINNING
Do not spin wheels in excess of 35 mph (55 km/h) as indicated on the
sp

eedometer. Excessive speed in a free-running, unloaded tire can
cause it to “explode” from centrifugal force. The energy released by
such an explosion is sufficient to cause serious physical injury or
death. Never allow anyone to stand near or behind the spinning tire.
When in mud, sand, snow, ice or other slippery conditions, do not
en
gage in excessive wheel spin. Accelerating the motor excessively,
particularly with automatic transmission vehicles, may cause a drive