2021 DODGE DURANGO Vehicle Warranty

FALKEN TIRE CORPORATION
112
UNITED
STATES Sumitomo Rubber
No rth America, Inc. 8656 Haven Avenue,
Ra ncho Cucamonga,
CA 91730, USA +1 800 723 2553
YEMEN Bin Sharaf Tire
Tr
ading Ring Road, Sana’a,
RE PUBLIC OF YEMEN +967 1265300
Country Company
Address Telephone Number

GENERAL TIRE
113
GENERAL TIRE

LIMITED WARRANTY FOR ORIGINAL EQUIPMENT PASSENGER
CAR AND LIGHT TRUCK TIRES (Including SPECIAL SPARE Tires)

This booklet also includes important safety warnings.
ELIGIBILITY
This Limited Warranty and Adjustment Policy applies to the original
ow
ner of new General brand passenger and light truck (LT) tires that
are the new vehicle original equipment tires bearing the General
brand name and D.O.T. Tire Identification, operated in normal
service, and used on the same vehicle on which they were originally
installed according to the vehicle manufacturer’s recommendations.
Tire(s) on any vehicle registered and normally operated outside the
Un
ited States and Canada are excluded from eligibility under this
Limited Warranty and Adjustment Policy.
WHAT IS THE ADJUSTMENT POLICY AND HOW LONG IS IT
AP
PLICABLE?
BASIC COVERAGE:
Eligible Tires are covered by this Limited Warranty and Adjustment
Po
licy for a maximum of 72 months from the date of purchase,
de

termined by the new vehicle registration date or new vehicle sales
invoice showing date of purchase.
Where To Go For Warranty Replacement: C
ontact the vehicle dealer
from where you purchased the vehicle to determine the eligible
warranty coverage for your tires and where to proceed from there.
Free Replacement Period: I
f an eligible General brand passenger or
light truck tire becomes unserviceable from a condition other than
those listed under Section 3 during the first 12 months or first 2/32 nds
of

an inch (1.6 mm) of tread wear (whichever comes first) it will be
re

placed with a comparable new General brand tire FREE OF
CHARGE, including mounting and balancing. Owner pays all
applicable taxes.
Temporary Spare Tires: T
his Policy also extends to the original owner
of the General brand Temporary Spare Tire that was originally
equipped by the vehicle manufacturer as a temporary spare tire
bearing a General Department of Transportation (DOT) serial
number. An eligible Temporary Spare Tire under this Policy must

GENERAL TIRE
114
have been operated in normal service, used on the same vehicle on
which they were originally installed according to the vehicle
manufacturer’s recommendations,
This Policy is for a maximum period of 72 months from date of
pu

rchase, determined by the new vehicle registration date or new
vehicle sales invoice showing date purchased.
If a Temporary Spare Tire becomes unserviceable from a condition
ot
her than those listed in Section 3, during the first 1/32 nd (0.8 mm)
of

tread wear, then it will be replaced with a comparable new General
brand Temporary Spare Tire FREE OF CHARGE, including mounting
and balancing. The owner pays all applicable taxes.
After this “Free Replacement Policy” for your Temporary Spare Tire
ex
pires, no adjustment will be made.
After The Free Replacement Period:
The tire (except temporary spare tire) may still be eligible for a pro
ra
ted replacement for 72 months from date of original purchase until
th

e tread is worn down to the tread wear indicators (2/32 nds of an
inch or 1.6 mm of tread remaining.) If an eligible tire becomes
un

serviceable under the stipulations of this Limited Warranty and
Adjustment policy it will be replaced charging the owner a pro-rated
amount. Owner pays all applicable taxes including Federal Excise Tax
(FET), mounting and balancing charges.
The replacement tire price will be determined by multiplying the
pe
rcentage of the usable tread worn by the Dealers Selling Price
excluding all applicable taxes) at the time of the adjustment. The
usable tread is the original tread down to the tread wear indicators
(2/32 nds of an inch or 1.6 mm of tread remaining.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY
THE FOLLOWING ARE NOT COVERED:
• Road Hazard: A
ny General tire with road hazard damage. This
includes, but is not limited to: cuts, snags, punctures, bruises, and
impact breaks.

• Ride/Vibration: A
ny ride/vibration complaint after the first 2/32 nds
(1.6 mm) of an inch of tread wear or 12 months of service, whichever
co

mes first.

GENERAL TIRE
115
• Repairs: If a tire is returned under complaint and the reason for the
tire’s disablement is in any way associated with a repair, or with the
situation that led to the repair, the manufacturer’s warranty is inval -
idated.
• Mileage: T
read wear out up to a predetermined mileage is not
covered under this policy.
• Improper operation or maintenance: T
his includes, but is not
limited to, effects caused by:
• Improper tire inflation and/or improper load/speed practices: T
hese practices can cause excessive operational temperatures
and stresses that exceed the tire’s capabilities.
• Improper or insufficient tire rotation
•
Improper vehicle alignment
•
Damage due to:
–
Rim irregularities or rim damage
–
Snow chains
–
Vehicle mechanical problems, including brake problems, and
v
ehicle wheel alignment
– Extreme temperature exposure
–
Negligent and abusive driving such as tire spinning, or racing
–
Improper tire storage
–
Automotive accident
–
Chemical corrosion or fire
–
Use contrary to the vehicle manufacturer’s tire recommenda -
t
ions
– Misuse or misapplication
•

Improper Mounting or Demounting
•
Alteration: s
uch as, but not limited to, adding a white inlay on black
wall, tread regrooving, tire truing or siping, or adding sealant mate -
rials to the tire.
• Weather checking/cracking: N
ot covered after 48 months from the
da
te of purchase.
• Failure to observe safety and maintenance precautions set forth in
t
he Safety Warning Section.

GENERAL TIRE
116
ATTENTION AUTHORIZED DEALERS:
CTNA RESERVES THE RIGHT TO THE FINAL INSPECTION
DE
CISION FOR ALL RETURNED TIRES ON CONDITIONS
UNDER THIS SECTION.
THIS LIMITED WARRANTY AND POLICY IS MADE IN LIEU OF
AL
L OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. CTNA EXPRESSLY DISCLAIMS ALL IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. SOME U.S. STATES AND/OR
CANADIAN PROVINCES DO NOT PERMIT SUCH A
LIMITATION; FOR THOSE U.S. STATES AND/OR CANADIAN
PROVINCES, ANY IMPLIED WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO
THE DURATION OF THIS WRITTEN LIMITED WARRANTY.
SOME U.S. STATES AND/OR CANADIAN PROVINCES DO NOT
ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED
WARRANTY, SO THE ABOVE MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW, CTNA DISCLAIMS
L l

ABILITY FOR ALL CONSEQUENTIAL AND INCIDENTAL
DAMAGES. THE REMEDIES SET FORTH IN THIS LIMITED
WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES FOR
BREACH OF WARRANTY. SOME U.S. STATES AND/OR
CANADIAN PROVINCES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM U.S. STATE TO STATE AND/OR
CANADIAN PROVINCE TO PROVINCE.
THIS IS THE ONLY EXPRESS WARRANTY MADE BY CTNA. NO
C T

NA EMPLOYEE, RETAILER, OR DEALER HAS THE
AUTHORITY TO MAKE ANY WARRANTY, REPRESENTATION,
PROMISE OR AGREEMENT ON BEHALF OF CTNA EXCEPT AS
EXPRESSLY WRITTEN IN THIS LIMITED WARRANTY AND
ADJUSTMENT POLICY.

GENERAL TIRE
117
IN OBSERVANCE OF U.S. FEDERAL LAW, THIS LIMITED
WARRANTY AND ADJUSTMENT POLICY HAS BEEN
DESIGNATED A “LIMITED WARRANTY”. CTNA DOES NOT
INTEND TO REPRESENT THROUGH THIS LIMITED
WARRANTY AND ADJUSTMENT POLICY THAT TIRE
FAILURES CAN OR CANNOT HAPPEN.
CONTINENTAL TIRE NORTH AMERICA’S (CTNA) OBLIGATIONS
Contact the vehicle dealer from where you purchased the vehicle.
Yo
ur tires may be covered under the vehicle manufacturer’s limited
warranty. If not, this CTNA Policy applies and replacement of Eligible
Tires can be made by any vehicle dealer authorized to handle General
brand tire adjustments or a General brand authorized dealer
(“Authorized Dealer”). CTNA will replace the tire pursuant to the
terms of this Limited Warranty and Adjustment Policy. Tires that are
replaced under an adjustment basis under this Limited Warranty and
Adjustment Policy become the property of CTNA.
OWNER’S OBLIGATIONS

To make an eligible claim under this Limited Warranty and Adjustment
Po
licy, the owner must present a claim with the tire to an authorized
dealer. For the nearest authorized dealer, consult the Yellow Pages, the
General brand internet address, or the 800 telephone numbers shown
on the back of this Limited Warranty and Adjustment Policy. Owner
must present new vehicle registration form or new vehicle sales invoice
indicating the date of purchase. Owner will be required to sign the
CTNA Limited Warranty Claim Form or dealer replacement sales
receipt.

Owner is responsible for paying all applicable taxes set forth under
th
is Limited Warranty and Adjustment Policy. Owner is also
responsible for paying local tire disposal fees and any parts or service
regardless of mileage or months of service. This includes payment for
tire rotation, alignment, towing, road service, valve stems and tire
repairs. Owner is responsible for maintaining proper tire air pressure
and for proper maintenance of the tire.

GENERAL TIRE
118
SAFETY WARNING:
Ignoring any of the safety and information contained in this limited
wa
rranty and Adjustment Policy may result in tire failure, causing
serious injury or death.
• Tire failure due to underinflation/overloading.
Follow vehicle
Owner’s Manual or tire placard in vehicle for proper inflation and
loading.
• Explosion of tire/rim assembly due to improper tire mounting.
T

ire mounting / demounting can be dangerous. It should be
performed only by a trained tire specialist using proper tools and
procedures. Prior to tire mounting/demounting, the Rubber Manu -
facturers Association (RMA) wall charts and manuals should be
re
ad to obtain the proper procedures. The failure to follow these
procedures may result in faulty positioning of the tire and/or rim,
which may cause the assembly to burst with force sufficient to cause
injury or death.
• Tire failure due to damage.
Inspect your tires frequently for
scrapes, bulges, separations, cuts, snags and other damage from
road hazards. Damage from impact can occur to the inner portions
of your tire without being visible to the outside. If you suspect a tire
has been damaged from striking anything unusual in the road, you
must have the tire removed from the rim and inspected both inside
and out by a trained tire specialist. Air loss or unusual tire wear can
also be warning signs that a tire may have internal damage. If you
notice these conditions, have your tire inspected by a trained indi -
vidual.
• Tire failure due to excessive tire spinning.
Avoid tire spinning. The
centrifugal force generated by a free-spinning tire/rim assembly
may cause a sudden tire explosion resulting in vehicle damage and/
or serious injury or death. Never exceed 35 mph (55 km/h) as indi -
cated on your speedometer when your vehicle is stuck in snow,
mu
d, or sand and your tire(s) is/are spinning. Use a gentle back -
ward and forward rocking motion to free your vehicle for continued
dr
iving. Never stand or permit anyone else to stand near or behind
a tire spinning while attempting to push a vehicle that is stuck.

GENERAL TIRE
119
TEMPORARY SPARE TIRE OWNERS
CTNA does not recommend any repair to or reuse of punctured
Te
mporary Spare Tires.
In addition to the valuable warranty, safety and maintenance
in
formation you will find in this Limited Warranty and Adjustment
Policy we encourage you to visit General Tire Brand websites at:

www.generaltire.custhelp.com
or (
www.generaltire.ca
) for up-to-date
changes and a Self-Help knowledge base with downloadable
br
ochures (customer care link). Please also visit the US Tire
Manufacturer Association (USTMA) website at
www.ustires.org
.
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY IS
NO
T A WARRANTY THAT YOUR TIRE WILL NOT FAIL OR
BECOME UNSERVICEABLE IF NEGLECTED OR MISTREATED.
FOR SERVICE ASSISTANCE OR INFORMATION
First, contact the nearest General brand tire dealer. For the nearest
Ge
neral brand tire dealer, consult the Yellow Pages or, if for any
reason local service or information is not available, call one of General
brand toll-free Customer Relations numbers:
In the United States call 1-
800-847-3349
In Canada, call 1-
800-461-1776
CTNA, Inc. 1830 MacMillan Park Dr. Fort Mill, SC 29707
CT Canada Inc. 6110 Cantay Rd. Mississauga, ON L5R 3W5