2020 MERCEDES-BENZ SPRINTER change time

Daimler
VANS US A,LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9 Main
tenance information Yo
ur cus tomer service advisor will record every
service foryo u in the Service and Warranty In for‐
mation booklet. Information on
Roadside Assistance Ro
adside Assis tance of fers tech nical help in the
eve nt of a breakdown. Your calls totheto ll-f ree
Ro adside Assis tance Hotline are ans weredby our
agents 24hours a da y,365 da ysaye ar.
1- 87 7-762-826 7(USA)
1-800-387-0 100(Canada)
Yo u can find fur ther information in theRo adside
Assis tance brochu re(USA) or the "Roadside
Assis tance" section in the Service and Warranty
booklet (Canada). You will find bo thintheve hicle
document wallet. Information on
changing address or owner In
theeve nt of a change of address, please send
us the "Notification of Address Change" in the
Service and Warranty In form ation booklet or sim‐
ply call the Cus tomer Assis tance Center (USA) at
th e hotline number 1-8 77-762-826 7or Cus tomer
Service (Canada) at 1-800-387-0 100. This way,if
necessar y,we can reach you in a timely fashion.
If yo u sell your Mercedes, please lea vethe entire
literature in theve hicle so that it is available to
th e next owner. If you ha vepur chased a used
ve hicle, please send us the "Notification of Pur‐
ch ase of Used Car" in the Service and Warranty
In fo rm ation booklet or call the Cus tomer Assis‐
ta nce Center (USA) at the hotline number
1-8 77-762-826 7or Cus tomer Service (Canada) at
1-800-387-0 100. Po
ssible danger due tosubstances haza rdous
to health In compliance with Proposition 65 ("P
rop65"), the
fo llowing de tach able label has been added to
each vehicle sold in Califo rnia: Operating saf
ety &
WARNING Risk of accident due tomal‐
functions or sy stem failures
If yo u do not ha vethe prescribed service/
maintenance workor any requiredrepairs
car ried out, this could result in malfunctions
or sy stem failures. #
Always ha vethe prescribed service/
maintenance workas well any required
re pairs car ried out at a qualified special‐
ist workshop. &
WARNING Risk of accident and injury as
a re sult of incor rect modi fications to
electronic component parts
Modification toelectronic components, their
software or wiring could impair their function
and/or the function of other networ ked com‐
ponent parts. In particular, sy stems releva nt
to saf ety could also be af fected.
As a result, they may no longer function as
intended and/or endanger the operating
saf ety of theve hicle. #
Neverta mp er with the wiring and elec‐
tronic component parts or their soft‐
wa re. #
You should ha veall workon electrical
and electronic components car ried out
at a qualified specialist workshop. Obser
vethe "Vehicle electronics" section in the
"Technical data". 24
General no tes

information about
your vehicle e.g. thero uting of
electric cables.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control units are ins
talled in your vehi‐
cle. Some of them are necessary foryo ur vehicle
to function safel y,some pr ovide support when
driving (driver assis tance sy stems). In addition,
yo ur vehicle of fers comfort or enter tainment
functions which are also made possible with elec‐
tronic control units.
Electronic control units con tain data memo ries
which can permanently or temp orarily store tech‐
nical information on theve hicle's operating state,
component stre ss, service requirements as well
as tech nical events and malfunctions.
This information general lydocuments thest ate of
a component part, a module, a sy stem or of the
environment such as:
R operating statuses of sy stem components
(e.g. fluid le vels, battery status, tire pressure)
R status messages concerning theve hicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration, lateral
acceleration, display of thefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events in which theve hicle is
damaged
R system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition tothe pr ovision of control unit func‐
tions, this data ser vesto recognize and rectify
malfunctions as well as tooptimize vehicle func‐
tions bythe manufacturer. Most of this data is
vo latile and is only processed in theve hicle itself.
Only a small proportion of the data is stored in
ev ent or fault memories.
When you use services, thete ch nical da tafrom
th eve hicle can be read out byservice network
emplo yees (e.g. workshops, manufacturers) or
th ird parties (e.g. breakdown services). Services
include repair services, maintenance processes, wa
rranty events and quality assurance measures,
fo rex ample. The data is read out via the connec‐
tion forth e diagnostics connection in theve hicle,
which is requ ired bylaw. The respective service
network locations or third parties collect, process
and use the data. The data documents tech nical
st ates of theve hicle, helps in finding er rors and
in impr oving quality and is trans ferred tothe
manufacturer if necessar y.In addition, the manu‐
fa cturer is subject toproduct liability. Forth is
purpose, the manufacturer requ ires tech nical
da ta from vehicles.
Fa ult memories in theve hicle can be reset by a
service outlet during repairs or maintenance
wo rk.
Depending on the equipment selected, you can
enter data in com fort and inf otainment functions
of theve hicle.
This includes, forex ample:
R multimedia data, such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in an integrated
hands-free sy stem or an integrated navigation
sy stem
R navigation destinations entered
R data on the use of Internet services
This data can be sa ved locally in theve hicle or
located on a device that you ha veconnected to
th eve hicle (e.g. smartphone, USB memory stick
or MP3 pla yer). If this data is sa ved in theve hicle,
yo u can dele teit at any time. Trans fer of this data
to third parties only occurs on your requ est,
especially as part of online services according to
th e settings you selec ted.
Yo u can sa vecon venience settings/cus tomiza‐
tions in theve hicle and change them at any time.
Depending on the equipment, this includes, for
ex ample:
R settings of the seat and steering wheel posi‐
tions
R suspension and climate cont rol settings
R customizations such as interior lighting
If yo ur vehicle is equipped appropriately, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can operate these devi‐
ces via the cont rol elements integrated in the
ve hicle. The smartphone's picture and sound can
be output via the multimedia sy stem. Simultane‐ 28
General no tes

ously, specific items of information are transfer‐
re dto yo ur smartphone.
Depending on the type of integration, this can
include:
R general vehicle data
R position data
This enables the use of selected smartphone
apps, e.g. navigation or music playbac k.There is
no additional interaction between the smart‐
phone and theve hicle, particular lyactive access
to vehicle data. Which type of fur ther data pro‐
cessing occurs is de term ined bythe pr ovider of
th e specific app used. Which settings you can
make, if an y,depends on the specific app and the
operating sy stem of your smartphone. Online services
Wire
less network connection
If yo ur vehicle has a wireless network connection,
data can be exchanged between your vehicle and
ot her sy stems. The wireless network connection
is enabled via theve hicle's transmission and
re ception unit or via connected mobile end devi‐
ces (e.g. sma rtphones). Online functions can be
used via this wireless network connection. These
include online services and applications/apps,
which are pr ovided bythe manufacturer or by
ot her pr oviders.
Manu factu rer's own services
In the case of the manufacturer's online services,
th e manufacturer describes the functions in a
suitable place (e.g. operating instructions, manu‐
fa cturer's website) and pr ovides the associated
information subject todata pr otection legislation.
Pe rsonal identification data may be used topro‐
vide online services. The data exchange forth is
ta ke s place via a secure connection, e.g. with the
manufacturer's IT sy stems intended forth e pur‐
pose. The collecting, processing, and use of per‐
sonal identification data be yond the pr ovision of
services occurs exclusively on the basis of a legal
permit or af ter due consent.
Generally, you can activate or deactivate the
services and functions (partly subject toafe e). In
some cases, this also applies tothe whole data
connection of theve hicle. Excluded from this are
special legally prescribed functions and services.
Services of third parties
If it is possible touse online services from other
pr ov iders, these services are subject tothe data
pr otection and term s of use of there sponsible pr
ov ider. The manufacturer has no influence on
th e contents exchanged whilst using these serv‐
ices.
Please ask there spective service pr ovider for
de tails on the type, extent and pu rpose of the
collection and use of personal da tainthe cont ext
of third party services. Event Data
Recorders USA onl
y:
This vehicle is equipped with an event da ta
re corder (EDR). The main pu rpose of an EDR is to
re cord, in cer tain crash or near crash-like situa‐
tions, su chas an air bag deployment or hitting a
ro ad obs tacle, da tathat will assist in unde rsta nd‐
ing how a vehicle's sy stems per form ed. The EDR
is designed torecord da tarelated tovehicle
dynamics and saf ety sy stems for a short period
of time, typically 30 seconds or less.
The EDR in this vehicle is designed torecord such
da ta as:
R How various sy stems in your vehicle were
operating;
R Whe ther or not the driver and passenger
saf ety belts werebuckled/fas tened;
R How far (if at all) the driver was depressing
th e accelera tor and/or brake pedal; and,
R How fasttheve hicle was tr ave ling.
This data can help pr ovide a better under standing
of the circums tances in whi chcrashes and inju‐
ri es occur. NOTE: EDR data are recorded by your
ve hicle only if a non-trivial crash situation occurs;
no data are recorded bythe EDR under normal
driving conditions and no personal data (e.g.
name, gende r,age and crash location) are recor‐
ded. Ho wever,ot her parties such as law enforce‐
ment could combine the EDR data with the type
of personally identifying data routinely acquired
during a crash in vestigation.
Ac cess totheve hicle and/or the EDR is needed
to read data that is recorded byan EDR, and spe‐
cial equipment is requ ired. In addition totheve hi‐
cle manufacturer, other parties that ha vethe spe‐
cial equipment, such as law enforcement, can
re ad the information byaccessing theve hicle or
th e EDR.
EDR data may be used in civil and criminal mat‐
te rs as a tool in accident reconstruction, accident
claims and vehicle saf ety. Since the Crash Data
Re trie val CDR tool that is used toextract da ta
from the EDR is commercially available, Daimler Gene
ral no tes 29

Ad
justing the seat backrest of the rear ben ch
seat %
If a partition is ins
talled: there ar ben chseat
must not come into contact with the partition
at any time. #
Movethe seat backrest tothe desired posi‐
tion. Head
restra ints Ad
justing the head restra ints manually &
WARNING Risk of inju ryfrom adju sting
th eve hicle settings while theve hicle is in
motion
Yo u could lose control of theve hicle in the
fo llowing situations:
R ifyo u adjust the driver's seat, the head
re stra int, thesteering wheel or the mir ror
while theve hicle is in motion
R ifyo ufast enyour seat belt while theve hi‐
cle is in motion #
Before starting the engine: adjust the
driver's seat, the head restra int, the
st eering wheel or the mir ror and fasten
yo ur seat belt. &
WARNING Risk of inju rydue tohead
re stra ints which are not ins talled or are
adjus ted incor rectly
If head restra ints are not ins talled or are
adjus ted incor rectly, the head restra ints can‐
not pr ovide pr otection as intended. There is an increased
risk of injury in the
head and neck area, e.g. in theeve nt of an
accident or when braking. #
Always drive with the head restra ints
ins talled. #
Before driving off, make sure forev ery
ve hicle occupant that the center of the
head restra int supports the back of the
head at about eye le vel. Do not inter
change the head restra ints of the
front and rear seats. Otherwise, you will not be
able toset the height and inclination of the head
re stra ints tothe cor rect position.
Using the head restra int fore -and-aft adjustment,
adjust the head restra int so that it is as close to
th e back of the head as possible. Head
restra int (e xamp le of com fort head restra int
on the driver's seat) #
Toraise: pullthe head restra int upwards into
th ere qu ired position and ensure that the
head restra int is engaged.
Only use the head restra int in the engaged
st ate. #
Tolowe r:push release button 1and slide
th e head restra int down wards into the
re qu ired position and ensure that the head
re stra int is engaged.
Only use the head restra int in the engaged
st ate. #
Tomo veforw ards: pushrelease button 2
and pull the head restra int forw ards until it
engages in there qu ired position. #
Tomo vebackwards: pushrelease button 2
and slide the head restra int backwards into
th ere qu ired position. Seats and
stowage 75

The function is active under
thefo llowing condi‐
tions:
R The speed is less than 37 mph (60 km/h) and
th e indicator has been switched on or the
st eering wheel is turned.
R The speed is between 37mph (60 km/h) and
50 mph (8 0 km/h) and thesteering wheel is
turned.
The cornering light may still light up for a short
time but is switched off automatically af ter a
maximum of thre e minutes.
% When
reve rsege ar is engaged, the lighting
switches tothe opposite side. Highbeam Assist
Ad
aptive Highbeam Assist function &
WARNING Risk of accident despite
Ad aptive Highbeam Assist
Ad aptive Highbeam Assist does not recognize
th efo llowing road users:
R Road users without lights, e.g. pedes‐
trians
R Road users with poor lighting, e.g. cyclists
R Road users whose lighting is obstructed,
e.g. bya bar rier
On very rare occasions, Adaptive Highbeam
Assist may failto recognize other road users
with their own lighting, or may recognize
th em too late.
In these or similar situations, the automatic
high beam is not deactivated or is activated
despite the presence of other road users. #
Always obser vethe tra ffic carefully and
switch off the high beam in good time. The
Adaptive Highbeam Assist automatically
swit ches between thefo llowing settings:
R Low beam
R High beam
The sy stem de tects that vehicle lights are
approaching in the opposite direction or driving
ahead of theve hicle. At
speeds greater than 19 mp h (30 km/h), a
ch ange is made tothefo llowing setting:
R If no other road users are de tected, the high
beam switches on automaticall y.
At speeds less than 16 mp h (25 km/h) or if there
is suf ficient road lighting, a change is made to
th efo llowing setting:
R The high beam automatically switches off.
Sy stem limitations
Ad aptive Highbeam Assist cannot take thero ad,
we ather or traf fic conditions into consideration.
The de tection of obs tacles can be restricted if:
R Visibility is impaired, e.g. in fog, heavy rain or
snow
R The sensors are dirty or co vered
Ad aptive Highbeam Assist is only an aid. You are
re sponsible for ensuring cor rect vehicle lighting
in accordance with the pr evailing light, visibility
and traf fic conditions.
The sy stem's optical sensor is located behind the
windshield near theove rhead cont rol panel.
Switching Highbeam Assist on or off #
Toswitch on: turnthe light switch tothe
0058 position. #
Switch the highbeam on using the combina‐
tion switch.
If th e highbeam is automatically switched on
in darkness, the 00CE indicator lamp on the
multifunction display lights up. #
Toswitch off: switch offthe highbeam using
th e combination switch. Setting
theex terior lighting switch-off delay
time Re
quirements:
R The light switch is in the0058 position.
Multimedia sy stem:
4 © 5
Settings 5
Light
5 Exterior Lighting Delay #
Set a switch-off delay time.
When theve hicle engine is switched off, theex te‐
ri or lighting will be activated forth e set time. 86
Light and vision

1
Position of motion de tector
If th eve hicle is equipped with a motion de tector,
th e cargo compartment lighting is also activated
via the motion de tector.
If th e motion de tector de tects mo vement in the
cargo compa rtment while theve hicle is station‐
ar y, the cargo compartment lighting will switch
on for appro ximately two minu tes.
The cargo compartment lighting can be switched
on via the motion de tector if:
R The vehicle is stationar y,the parking brake is
applied and you are not depressing the brake
pedal.
R Vehicles with automatic transmission: the
selector le ver is in position 005Dand you are
not depressing the brake pedal.
R The vehicle has not been loc ked from the out‐
side using thekey.
If no change totheve hicle, such as a door open‐
ing, is de tected over se veral hours, the motion
de tector will au tomatically switch off. This pre‐
ve nts the battery from discharging. Switching
the interior lighting switch-off
delay time on/off Multimedia sy
stem:
4 © 5
Settings 5
Light
5 Interior Lighting Delay #
Switch the switch-off delay time on or off.
If th e function is active, the interior lighting
will remain lit up for a short time when the
seat belt buckle is released. Changing bulbs
Instructions
forch anging bulbs &
WARNING Risk of bu rns from hot com‐
ponent parts whilst replacing a bulb
Bulbs, lamps and plug connectors can
become very hot during operation.
When replacing a bulb, you could burn your‐
self on these component parts. #
Allow the component parts tocool
down before replacing the bulbs. When
you are replacing the bulb, obser vethefo l‐
lowing:
R Do not use any bulb that has been dropped or
has scratches on its glass sur face. Otherwise,
th e bulb may explode.
R The bulb may explode if it is hot or if you
to uch, drop or sc ratch it.
R Stains on theglass sur face reduce the
service life of the bulb. Do not touch theglass
sur face wi thyour bare hands. If necessar y,
clean theglass sur face wi thalcohol or spirits
in a cold state and wipe it down with a lint-
free clo th.
R Protect bulbs from humidity and do not bring
th em into contact with liquids.
Alw ays ensure the bulbs are firm ly secu red.
If yo ur vehicle is equipped with LED lamps, you
can check this as follo ws :th e light cone will mo ve
from topto bottom and back again when the
ve hicle starts. Forth is to wo rk,th e low beam
needs tohave been switched on before theve hi‐
cle is star ted.
Bulbs and lamps are a major part of vehicle
saf ety. Therefore, ensure that they are alw ays
wo rking. Ha vethe headlamp setting checkedre g‐
ularly.
R Before changing the bulbs, switch off the
ve hicle's lighting sy stem. This will pr event a
sho rtcircuit.
R Use bulbs only in closed lights that ha vebeen
designed forth em.
R Use only spare bulbs of the same type and
with the cor rect voltage.
If th e new bulb also does not light up, consult a
qu alified specialist workshop. 90
Light and vision

#
Remo vekey1 from your keyring. #
Inse rtkey1 into the slot.
The vehicle is star ted af ter a brief time. #
Leavetheke y inser ted during the entire jour‐
ne y. #
Ifyo u pull key1 out of the slot, the engine
continues torun. #
Have key1 checked at a qualified specialist
wo rkshop.
If th eve hicle does not star t: #
Leavekey1 inthe slot. #
Depress the brake pedal. #
Start theve hicle with thest art/ stop button.
% Yo
u can also swit chon the po wer supp lyor
th e ignition with thest art/ stop button. Breaking-in no
tes Pr
otect the engine during thefirs t1, 000 miles
(1,500 km) by:
R Driving at varying road and engine speeds.
R Shifting tothe next gear up when or before
th eta ch ome ter needle is 00C3ofthewa yto the
re d area.
R Avoiding stre ss on theve hicle such as driving
at full thro ttle.
R Not shi fting manually toa lo werge ar to
brake.
R After1, 000 miles (1,500 km), gradually
increasing the engine speed and accelera te
th eve hicle up tofull speed.
R Vehicles with automatic transmission: not
depressing the accelera tor pedal be yond the
pressure point (kickdown). This also applies if
the engine or parts of the driv‐
et ra in ha vebeen replaced.
Also obser vethefo llowing breaking-in no tes:
R The sensors of the ESP ®
driving saf ety sy stem
adjust automatically while a cer tain dis tance
is being driven af terth eve hicle has been
delivered or af terre pairs. Full sy stem ef fec‐
tiveness is not reached until the end of this
te ach-in process.
R New or exchanged brakepads, brake discs
and tires only pr ovide optimal braking and
bonding af ter se veral hundred kilom eters.
Un tilthen, compensate forth ere duced brak‐
ing ef fect by applying greater pressure tothe
brake pedal. Driving tips
Note
s on driving &
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardizes the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Ensure floor mats and carpets cannot
slip and pr ovide suf ficient room forthe
pedals. #
Do not lay multiple floor mats or carpets
on top of one ano ther. &
WARNING Risk of accident due to
unsuitable foot we ar
Operation of the pedals may be restricted due
to unsuitable foot we ar such as:
R Shoes with plat form soles
R Shoes with high heels
R Slippers #
When driving alw ayswe ar suitable
shoes in order tobe able tooperate the
pedals safel y. Driving and pa
rking 111

*
NO
TEWearing out the brake linings by
continuously dep ressing the brake pedal #
Do not depress the brake pedal continu‐
ously whilst driving. #
Touse the braking ef fect of the engine,
shift toa lo werge ar in good time. *
NO
TEDama getothe driv etra in and
engine when pulling away #
Do not warm upthe engine while the
ve hicle is stationar y.Pull away immedi‐
atel y. #
Avoid high engine speeds and driving at
full thro ttle until the engine has reached
its operating temp erature. *
NO
TEDama getothe catalytic con verter
due tonon-combu sted fuel The engine is not
running smo othly and is
misfiring.
Non-combus ted fuel may getinto the cata‐
lytic con verter. #
Only depress the accelera tor pedal
slightly. #
Have the cause rectified immedia tely at
a qualified speciali st workshop. Exhaust emission monitoring
Specific engine sy
stems are designed tokeep
poisonous components of exhaust emissions
within legal limits.
These sy stems only workoptimally if they are
main tained exactly according tomanufacturer's
specifications. It is forth is reason that all work
on the engine should only be per form ed byquali‐
fi ed and authorized Mercedes-Benz Center tech‐
nicians.
Under no circum stances should engine settings
be changed. In addition, all specific main tenance
wo rkmust be per form ed at regular inter vals and
in compliance with the service regulations of the
dealer named in the imprint. Referto the Mainte‐
nance Booklet for de tails.
Note s on short-distance trips
If th eve hicle is predominantly used for short-dis‐
ta nce driving, fuel may accumulate in the engine
oil and cause engine damage.
If yo u main lydrive short dis tances, you should
drive on a free way or go for a country drive for 20 minutes
every480 km (300 miles). This facili‐
ta testh ere ge neration of the diesel particulate fil‐
te r.
Note s onthe speed limit &
WARNING Risk of inju rythro ugh exceed‐
ing the specified tire load rating or the
permissible speed rating
Exceeding the specified tire load rating or the
permissible speed rating may lead totire
dama geand tothe tires bur sting. #
Therefore, only use tire types and sizes
appr ovedfo ryo ur vehicle model. #
Obser vethe tire load rating and speed
ra ting requ ired foryo ur vehicle. As
the driver, you must find out about the maxi‐
mum permissible speed forth e tires (tire and tire
pressure). In particular, obser vethe legal requ ire‐
ments for tires forth e count ryyou are in.
Yo u can permanently limit the speed of your vehi‐
cle.
Mercedes-Benz recommends a qualified special‐
ist workshop for programming the speed limit.
No tethat you cannot exceed a programmed limit
speed when overtaking.
On downhill gradients, the speed limit may be
exc eeded. Apply the brakes if necessar y.
Displ aymessages indica tethat you are approach‐
ing the limit speed.
% Fo
r buses, the speed is limited at thefa ctory
to 100 km/h. When overtaking, bear in mind
th at the limit speed cann otbe exc eeded.
Information about driving abroad
Service
An extensive Mercedes-Benz service is also avail‐
able abroad. Ne vertheless, please remember that
services facilities or spa reparts may not be avail‐
able immediatel y.The releva nt wo rkshop directo‐
ri es are available from an authorized Mercedes-
Benz Center.
Fu el
In some countries, only fuels with an inc reased
sulfur con tent are available.
Mercedes-Benz recommends ins talling a fuel fil‐
te r with a water sepa rato rfo r countries with an
increased water content in diesel. Driving and parking
11 3