2020 MERCEDES-BENZ SPRINTER ESP

In
these Operating Instructions, you will find the
fo llowing symbols: &
DANG ER Dan ger due tonot observing
th ewa rning notices
Wa rning notices dr awyour attention tohaz‐
ards that may endanger your health or life, or
th e health or life of others. #
Obser vethewa rning notices. +
ENVIRONMENTAL
NOTEEnvironmental
damage due tofailure toobser veenviron‐
mental no tes Environmental no
tes include information on
environmentally responsible behavior or envi‐
ro nmentally responsible disposal. #
Obser veenvironmen tal no tes. *
NO
TEDama getoproperty due tofailure
to obser venotes on material damage No
tes on material damage inform you of risks
which may lead to yourvehicle being dam‐
aged. #
Obser venotes on material damage. %
These symbols indicate useful instructions or
fur
ther information that could be helpful to
yo u.
X In
stru ctions
(007B pa ge) Fu
rther information on a topic
Display Display in
the multifunction display/
media display
+ Highest menu le velto be selected in
th e multimedia sy stem
* Corresponding submenus tobe selec‐
te d in the multimedia sy stem
*I ndicates a cause 4
Symbols

Instrument Display (color dis‐
play)
1 Speedome ter →
175
2 00E5 ESP®
→
377
3 00BA Distance warning →
383
4 00E9 Seat belt not fastened →
383
5 003E003D Turn signal indica‐
to rs →
85
6 Multifunction display →
377
7 0077 Tire pressure loss warn‐
ing lamp →
377
8 00B9 Check Engine →
384
9 0028 Preglow and malfunction
in preglow sy stem
A Tach ome ter →
175
B 0049 and0024 (USA) or 0024
(Canada) parking brake is
applied (red) →
377
C 0027 and004D (USA) or 004D
(Canada) brakes (red) →
377 D
003D Electrical malfunction →
384
E Coolant temp erature indicator
and 00AC coolant too hot →
384
F 0024 Electri c parking brake
(yellow) →
377
G 0075 Restra int sy stem →
31
H 0057 High beam →
85
I 0058 Low beam →
84
J 0060 Parking lights →
84
K Fuel le vel indicator and 00D4
fuel reser vewith fuel filler cap
location indicator →
384
L Fo
g light →
84
M 005E Rear fog light →
84
N 004D Brakes (yell ow) →
377
O 0025 ABS malfunction →
377
P 00BB ESP®
deacti vated →
377 8
Ataglance – In stru ment clus ter

Instrument Display (black
and
white display) with steering
wheel buttons
1 Speedome ter →
175
2 00E5 ESP®
→
377
3 00BA Distance warning →
383
4 00E9 Seat belt not fastened →
383
5 003E003D Turn signal indica‐
to rs →
85
6 Displ ayofwa rning and indica‐
to r lamps
003E Atleast one door is not
comple tely closed
0077 Tire pressure loss →
377
00CC Powe r-assis tedsteering
malfunction →
383
003D Electrical malfunction →
384
0053 SOS/emergency call sys‐
te m (Mercedes-Benz emer‐
ge ncy call sy stem)
00D4 Active Brake Assi stdeac‐
tivated
00D7 ATTENTION ASSIST deac‐
tivated
e OFF Lane Keeping Assist
inactive
00CE Highbeam Assist →
86 e
(White) Lane Keeping
Assist active and ready toissue
wa rnings / e(Red) Lane
Ke eping Assist issues warning
7 00B9 Check Engine →
384
8 0028 Preglow and malfunction
in preglow sy stem
9 Tach ome ter
A 0049 and0024 (USA) or 0024
(Canada) parking brake is
applied (red) →
377
B 0027 and004D (USA) or 004D
(Canada) brakes (red) →
377
C 00D4 Reser vefuel →
384
D DEF supply low →
13 6
E 002E LOW RANGE active →
12 6
F 0024 Electric pa rking brake
(yellow) →
377
G Multifunction display →
377
H 0075 Restra int sy stem →
31
I 0057 High beam →
85
J 0058 Low beam →
84
K 0060 Parking lights →
84
L Fo
g light →
84
M 005E Rear fog light →
84 At
aglance – In stru ment clus ter9

N
004D Brakes (yell ow) →
377
O 0025 ABS malfunction →
377
P 00BB ESP®
deacti vated →
377 10
Ataglance – In stru ment clus ter

Calling up the Digital Operating Instructions
Multimedia sy stem:
4 Info5
Operator's Manual 5
Õ The Digital Operating Instructions describes
the
function and operation of:
R The vehicle
R The multimedia sy stem #
Select one of thefo llowing menu items in the
Digital Ope rating Instructions:
R Search: here you can use keywords toquickly
locate answers toquestions concerning vehi‐
cle operation.
R Quick start: thefirs tst eps towa rds setting up
yo ur driver's seat can be found here.
R Tips : provides you with information on spe‐
cific everyday situations foryo ur vehicle.
R Bookmarks: you can access your sa ved per‐
sonal bookmar kshere.
R Language: you can set the language forthe
Digital Ope rating Instructions here. 1
Back
2 Add bookmar ks
3 Picture
4 Content area
5 Menu
Some sections of the Digital Operating Instruc‐
tions, e.g. warnings, can be expanded and col‐
lapsed. Ad
ditional options for calling up the Digital
Ope rating In stru ctions
Deep link: pressing and holding down an ent ryin
th eta b bar of the multimedia sy stem opens the
cor responding content in the Digital Operating
Instructions. Vo
ice Control Sy stem: calling up via thevo ice
control sy stem
The Digital Operating Instructions are deactivated
fo r saf etyre asons while driving. 20
Digital Operator's Manual

Environmental pr
otection
+ ENVIRONMENTAL
NOTEEnvironmental
damage due tooperating conditions and
personal driving style The pollutant emission of
theve hicle is
directly related totheve hicle's operation.
Operate your vehicle in an environmentally
re sponsible manner tohelp pr otect the envi‐
ro nment. Please obser vethefo llowing recom‐
mendations on ope rating conditions and per‐
sonal driving style.
Operating conditions: #
Make sure that the tire pressures are
alw ays cor rect. #
Do not transport any unnecessa ry
we ight (e.g. a roof rack which is no lon‐
ge rre qu ired). #
Obser vethe service inter vals.
A regularly serviced vehicle will contri b‐
ute toenvironmen tal pr otection. #
Always ha vemaintenance workcar ried
out at a qualified specialist workshop.
Pe rsonal driving style: #
Do not depress the accelera tor pedal
when starting the engine. #
Do not warm upthe engine while sta‐
tionar y. #
Drive carefully and maintain a su fficient
dis tance to ot hervehicles. #
Avoid frequent, sudden acceleration and
braking. #
Shift gears in good time and use each
ge ar only up to00C3 of its maximum
engine speed. #
Switch off the engine when in stationary
traf fic fo r a prolonged time. #
Drive in a fuel-ef ficient manne r.Pay
attention tothe ECO display for a fuel-
ef ficient driving style. Environmental issues and
recommendations
It is recommended tore-use and recycle sub stan‐
ces ins tead of immediately disposing of them.
The releva nt environmental guidelines and regula‐
tions ser vetoprotect the environment and
should be follo we d carefully. Mercedes-Benz Genuine
Parts
+ ENVIRONMENTAL
NOTEEnvironmental
damage caused bynot using recycled
re conditioned components Mercedes-Benz
AGoffers recycled recondi‐
tioned components and pa rts with the same
qu ality as new parts. The same entitlement
from the Limited Warranty is valid as for new
parts. #
Recycled reconditioned components
and pa rts from Mercedes-Benz AG. *
NO
TEThe ef fectiveness of there stra int
sy stems can be impaired byinstalling
accessory parts, per form ing repairs or
we lding operations Airbags, Emer
gency Tensioning Devices as
we ll as control units and sensors forthe
re stra int sy stems can be ins talled in thefo l‐
lowing areas of theve hicle:
R Door frames
R Roof frames
R Doors
R Door pillars
R Door sills
R Seats
R Cockpit
R Instrument clus ter
R Center console #
Do not ins tall any accessories such as
audio sy stems in these areas. #
Do not per form repairs or welding oper‐
ations. #
Have accesso ryparts ins talled at a
qu alified specialist workshop. If
yo u use parts, tires, wheels or saf ety-re leva nt
accesso ries which ha venot been appr ovedby
Mercedes-Benz , the operating saf ety of theve hi‐
cle may be jeopardized. Saf ety-re leva nt sy stems,
e.g. the brake sy stem, may malfunction. Only use
Mercedes-Benz Genuine Parts or parts of equal
qu ality. Use only tires, wheels and accesso ries
th at are appr ovedfo ryo ur vehicle model.
Mercedes-Benz testsge nuine pa rts, con version
parts and accessory parts that ha vebeen
appr ovedfo ryo ur vehicle model forre liability,
saf ety and suitabilit y.Despite ongoing ma rket Gene
ral no tes 21

re
sear ch,we are unable toassess other parts.
We therefore accept no responsibility forth e use
of such parts in Mercedes-Benz vehicles, even if
th ey have been of ficially appr oved or independ‐
ently appr oved byate sting cen ter.
In some other countries, cer tain parts are only
of ficially appr ovedfo r ins tallation or modification
if th ey comply wi thlegal requirements. All
Mercedes-Benz Genuine Parts satisfy these
re qu irements. Make sure that all parts are suita‐
ble foryo ur vehicle.
Alw ays specify theve hicle identification number
(VIN) and the engine number when ordering
Mercedes-Benz Genuine Parts (/ page 338). Note
s about attachments, add-on equip‐
ment, installations and con versions
Fo r saf etyre asons, ha veadd-on equipment pro‐
duced and ins talled in acco rdance with theva lid
Mercedes-Benz body/equipment mounting direc‐
tives. These body/equipment mounting directives
ensure that thech assis and add-on equipment
fo rm one unit and that the greatest possible le vel
of operational and driving saf ety is achie ved.
Bo th vehicle manufacturers and body manufac‐
turers must alw ays ensure that the products they
manufacture come into circulation only in a safe
st ate and do not pose any risks topeople. Other‐
wise, there may be consequences under civil,
criminal or public la w.All manu facturers are
re sponsible forth e products that they have man‐
ufactured. Manufacturers of attachments, add-on
equipment, ins tallations and con versions must
guarantee compliance with Directive
2001/95/EC on general product sa fety.
Mercedes-Benz recommends thefo llowing proce‐
dure for saf etyre asons:
R Do not make any other changes totheve hi‐
cle.
R Obtain appr oval from the dealer named on
th e inside title page in theeve nt of deviations
from the appr oved body/equipment mounting
directives.
Ac cep tance tests per form ed bypublic test bodies
or of ficial appr ovals do not rule out saf etyrisks.
Obser vethe information about Mercedes-Benz
Genuine Parts (/ page21).
% Yo
u can obtain fur ther information at a quali‐
fi ed specialist workshop. &
WARNING Risk of accident and injury in
th eeve nt of inco rrect con versions or
ch anges totheve hicle
Con versions or changes totheve hicle can
impair the function of sy stems or compo‐
nents.
As a result, they may no longer function as
intended and/or endanger the operating
saf ety of theve hicle. #
Always ha vecon versions or changes to
th eve hicle made at a qualified work‐
shop. If
yo u intend tomake changes to yourvehicle,
Mercedes-Benz ur gently recommends contacting
th e dealer, who will give you all the information
yo u need. There may be a charge forth is service.
If body manufacturers and dealers make modifi‐
cations that af fect thefinal inspection of the
engine, vehicle or equipment, they must accept
sole responsibility forth eve hicle. This also
applies tomarking and documenting theve hicle
parts af fected bythech anges that they make.
Yo u are responsible for certifying and pr oviding
ev idence that thefo llowing conditions are me t:
R The vehicle complies with all releva nt stand‐
ards and regulations that are af fected bythe
modification.
R The modified vehicle still meets theve hicle
saf etyst andards and emission regulations.
R The modification does not impair the saf ety of
th eve hicle.
Mercedes-Benz is not responsible forth efinal
inspection, product liability or warranty claims
re sulting from modification. This applies forthe
fo llowing points:
R the modified components or sy stems
R there sultant violation of emission regulations
or vehicle saf etyst andards
R all consequences resulting from the modified,
less safe or evenfa ulty vehicle
Mercedes-Benz accepts no responsibility as final
manu facturer or forth ere sultant product liability.
Even seemingly minor changes totheve hicle,
such as attaching a radiator grill in winter, are not
permitted. Do not co verth era diator. Do not use
any thermal mats, insect pr otection co vers etc.
Otherwise, theva lues of theve hicle's diagnostic
sy stem will be dis torted. Some of these values 22
General no tes

Information on problems with
your vehicle
If yo u should experience a problem with your
ve hicle, particularly one that you belie vemay
af fect its safe ope ration, weurge youto contact
an au thorized Mercedes-Benz Center immediately
to have the problem diagnosed and rectified.
If th e problem is not resol vedto yo ur satisfaction,
please con tact an au thorized Mercedes-Benz
Center again or write toone of thefo llowing
addresses.
In the USA:
Daimler VANS US A,LLC
Cus tomer Assis tance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
Cu stomer Relations Department
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9 Re
porting saf ety defects
USA onl y:
The following text is published as required of
manufacturers under Title 49, Code of U.S. Fed‐
eral Regulations, Part57 5 pursuant tothe
"National Traf fic and Mo torVe hicle Saf etyAc t of
19 66".
If yo u belie vethat your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the
Na tional Highw ayTraf fic Saf etyAd ministration
(NHT SA) in addition tonotifying Daimler VANS
US A,LLC.
If NHT SAreceives similar complaints, it may open
an in vestigation, and if it finds that a saf ety
defect exists in a group of vehicles, it may order a
re call and remedy campaign. Ho wever,NHT SA
cannot become in volved in indi vidual problems
between you, your dealer, or Daimler VANS US A,
LLC.
To contact NHT SA,yo u may call theVe hicle
Saf ety Hotline toll-f ree at 1-888-327-4236
(TT Y:1-800-424-9 153); go tohttps://
www.safercar.gov; or write to:Ad ministrator,
NHT SA, 400 Se venth Street,SW .,Wa shington,
DC 20590, US A. Yo
u can find more information on vehicle saf ety
at: https://www.safercar.gov
Canada onl y:
The following text is published as required of
manufacturers under subsection 18.4 (4) of the
Mo torVe hicle Saf etyRe gulations.
If yo u belie vethat your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform Transport
Canada in addition tonotifying Mercedes-Benz
Canada Inc.
If Transport Canada received similar complaints,
it may open an in vestigation, and if it finds that a
saf ety defect exists in a group of vehicles, it may
order a recall and remedy campaign. Ho wever,
Tr ansport Canada cannot become in volved in
indi vidual problems between you, your dealer or
Mercedes-Benz Canada Inc.
To contact Transport Canada, you may call the
Defect In vestigations and Recalls Division toll-
free in Canada at 1-800-333-05 10or
81 9-994-3328in the Gatineau-Ot tawa area or
internationall y;you may also go tothefo llowing
we bsites for more information:
R English: https://www.tc.gc.ca/recalls
R French: https://www.tc.gc.ca/rappels Limited
Warranty
* NO
TEDama getotheve hicle arising from
violation of these operating instructions. Damage
totheve hicle can arise from viola‐
tion of these operating instructions.
Such damage is not co veredby either the
Limited Warranty or the new or used-vehicle
wa rrant y. #
Obser vethe instructions in these oper‐
ating instructions on proper operation
of your vehicle as well as rega rding pos‐
sible vehicle damage. QR codes
forre scue card
The QR code sticke rs are af fixe dto the B-pillar on
th e driver's and co-driver's side. In theeve nt of
an accident, emergency services can use the QR
code toquickly de term ine the cor responding res‐
cue card foryo ur vehicle. The cur rent rescue card
contains, in compact form ,th e most impor tant General no
tes27